the consumerization of hr
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The Consumerization of HRAnita Lettink
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The future is mobile...
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and we will all be working on tablets...
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through social networking sites...
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in the cloud...
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as contractors in virtual teams...
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with 5 generations at work...
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and the whole world as our workplace.
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But we’re not there yet...
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Because this HR Manager…
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…has not yet been replaced by this one!
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The most popular devices are not the most used devices…
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…the desktop has not yet disappeared…
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And although we would like to see euHReka at all our customers...
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…this is often the reality!
A quick look outside
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The economic crisis continues
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Governments are tightening budgets
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Companies hoard cash but do not spend it
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The recovery will take many years
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The recovery will be jobless
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Challenges for HR
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The future workforce is shrinking…
Sustainable fertility rate is 2.1 children
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The future workforce is dispersed
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The future workforce is diverse
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The future workforce follows the career latti ce
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The future workforce has individual needs
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The future workforce brings their own devices
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The future workforce is digitally divided
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What does that mean for HR?
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The old HR is dead
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From hierarchy to networked organizations
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HR goes direct – stops being the middle man
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The consumerization of HR: fully automated, mobile and social
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HR bases workforce decisions on data
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So, what’s HR to do?
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Drive down cost
Improve delivery quality
Create the agile organization
Core capabilities for HR
…with a focus on delivering solutions that bring tangible results!
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Simplified operating model
Flawless execution Value creation
Simplicity in all aspects of HR, including standardized processes and systems, erasing the middle man, consolidation of capabilities and exploiting economies of scale.
Continuously driving service innovation and process excellence while scrupulously managing costs and risks
Identifying opportunities to support the business in sustaining growth and profitability while delivering services with tangible results
Core capabilities for HR
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Workforce & talent strategyhow to get the best people in the right place at the right time
Workforce performancehow to get the best results from people
Workforce Administrationhow to ensure standardization, accuracy & compliancy
HR Value
HR Basic
Simplified operating model
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Flawless execution: Automate and standardize as much as possible
Administration
Talent management practices
and processes
Improvingworkforce
and organizationperformance
Strategy
Self-Service
Service Center
Self-Service
Service Center
5%
25%
40%
30%
Drive down cost
Improve delivery quality
Create a more agile organization
Auto-mation
Focus on efficiency through shared services & self-service
Focus on quality through unified systems, automation & outsourcing
Focus on strategic alignment through mobility, collaboration & analytics
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Value creation through the agile HR organization
HR Services
Workforce support
Administration
Reporting
HR ConsultancyLeadership Development
Talent Management
Analytics
Focus
Operational Excellence:
accuracy & compliancy
FocusSustainable business growth
through workforce performance
Business
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…to demonstrate added value in HR!
Drive down cost
Improve delivery quality
Create the agile organization
Simplified operating model
Flawless execution Value creation
And on a final note...
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the future is mobile...
There are 4 billion mobile internet users and 1 billion PC internet users in the world
and we all will be working on tablets...
20 million in 2010, 60 million in 2011, 300 million in 2015
through social networking sites...
Facebook has over 1 billion members
in the cloud...
By 2015 every company uses cloud services
as contractors in virtual teams...
In 2015 30% of the workforce will not have a permanent contract
with 5 generations at work...
In 2030 55 countries have over 20 percent population aged 65+
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…so yes, this is the future of HR!
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Thank You!
Download the white paper at:http://resources.ngahr.com/consumerization-hr
Questions? Comments?Email: anita.lettink@ngahr.com
Twitter: @NGA_Anita / @NGAHR
Visit our website: www.ngahr.com
Photos and pictures courtesy of Flickr.comSlide10 and 11 pictures courtesy of Mindflash.com
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