navigate tcpa compliance risks without sinking agent productivity or profits

©2014 Aspect Software, Inc. All rights reserved1

©2014 Aspect Software, Inc. All rights reserved2

Source:

Pew Research Center: Wireless Only Households, Dec. 23, 2013.

BECAUSE OF TCPA RULESthese consumers are 100% unreachable

Over 55% of adults aged 18-29 lived

in “cell-only” households in 2012

©2014 Aspect Software, Inc. All rights reserved3

Filings are more frequent

2013

Nearly 60 CFPB

complaints per day

NOW

More than 95per day

©2014 Aspect Software, Inc. All rights reserved4

Fines can SINK your profits

If you contact customers on

wireless devices without their

explicit consent, you risk fines

of$500- $1500 per violation

Sources: TCPA Compliance: FAQ.

Capital One to Pay Largest TCPA Settlement on Record, Aug.2014

Automated Calls Ring in $500,000 Fine for One of Canada’s Largest Debt Collectors, Nov. 6, 2013

$500

$1,500

Debt collection

agency fined

$500,000

for auto calls

Leading bank

agrees to

$75.5 million

settlement

up to $11k

per incident

©2014 Aspect Software, Inc. All rights reserved5

Compliance doesn’t

have to lead to

lost productivity

Don’t send your agents

down the wrong path!

©2014 Aspect Software, Inc. All rights reserved6

Compliance Do’s and Dont’s