contact center compliance tcpa webinar

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Monitoring and Auditing Compliance in the Cloud Centralized Safe Harbor SaaS Contact Center Compliance is the leading Cloud Based Compliance Company DNC.com is focused on enabling contact centers with efficient and reliable solutions to stay up to date with outbound and inbound calling rules such as TCPA and DNC by offering guaranteed safe harbor protection. DNC.COM 866-DN DNC.COM 866-DNC -LIST -LIST

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Page 1: Contact Center Compliance TCPA Webinar

Monitoring and AuditingCompliance in the Cloud Centralized Safe Harbor SaaS

Contact Center Compliance is the leading Cloud Based Compliance Company

DNC.com is focused on enabling contact centers with efficient and reliable solutions to stay up to date with outbound and inbound calling rules such as TCPA and DNC by offering guaranteed safe harbor protection.

DNC.COM 866-DNDNC.COM 866-DNCC-LIST-LIST

Page 2: Contact Center Compliance TCPA Webinar

Cloud Based Compliance Solutions for Contact Centers

DNCScrub – Web based National, State & TCPA Wireless “Do No Call” list scrubbing with EBR & Internal DNC list management. SFTP and Secure API Access. Integrated with leading dialing platforms such as Five9.

Compliance Guide – Online State Registration & Exemption wizard for call campaign licensing. Complete with regulatory guide. Powers DNCScrub Regulatory Rules.

Training MasterTM – Customizable Online Training for Agents and Supervisors (Do Not Call Regulations and Harassment)

Data Enhancement – Validates and enhances the quality of your customer data. Phone and email appending. VoIP scrubbing. Disconnect analysis. Land lines and Cell phones.

DNC.COM 866-DNDNC.COM 866-DNCC-LIST-LIST

Page 3: Contact Center Compliance TCPA Webinar

DNCScrub DNC Safe Harbor Management System for Contact Centers

Rapid List Processing against US and Canadian DNC Lists

TCPA Wireless Do Not Call Scrubbing (also avail as a file push)

Complete DNC Regulation ManagementUS Federal and State DNC listsInternal DNC suppression

TCPA Wireless (Carrier prefix and NeuStar ported data)

Existing Business Relationship (EBR) ScrubbingGeoScrub and Safe Harbor Qualification

Effectively Manages Enterprises with Multiple Locations and vendors

Secure SFTP and API for integration and automation with client systems

Built in Legal Matrix monitors State & Industry Calling Rules

DNC.COM 866-DNDNC.COM 866-DNCC-LIST-LIST

Page 4: Contact Center Compliance TCPA Webinar

Decreased do not list and cell phone suppression costs with a central integrated solution and reliable compliance vendor.

Customized business rules that can be configured on demand via web interface (protects against State holiday restrictions and states of emergency) . Regulatory alerts.

Increased business efficiency from single source for Federal and State DNC lists, EBR rules, with daily updates.

Optional Data Push Available for Internal Compliance Systems

DNC.com Client Benefits

DNC.COM 866-DNDNC.COM 866-DNCC-LIST-LIST

Page 5: Contact Center Compliance TCPA Webinar

Intelliscrub Legal Matrix Assures Compliance

Customized Compliance

Filters

SFTP Batch

Secure API

Web Reporting

IntelligentLegal Matrix

Filters

TCPA Compliant

Output =Flagged

Output File

DNC.COM 866-DNDNC.COM 866-DNCC-LIST-LIST

Page 6: Contact Center Compliance TCPA Webinar

Compliance Guide

Updated Regulatory Database Powers DNCScrub

Compliance Gap Analysis Wizard

State Registration/Exemption Guide

Google Search Enabled Regulation Summaries

Interactive Compliance Map

Compliance Webinar access to YouTube channel

LinkedIn Contact Center Compliance Officer’s Group

DNC.COM 866-DNDNC.COM 866-DNCC-LIST-LIST

Page 7: Contact Center Compliance TCPA Webinar

Training Master Online Employee Training and Testing

Compliance and Human Resource Management

Self Administered Exams

Extensive Reporting with Certification

Training Modules: Manager and Agent level Compliance Training, Harassment, Build your Own Course Wizard

DNC.COM 866-DNDNC.COM 866-DNCC-LIST-LIST

Page 8: Contact Center Compliance TCPA Webinar

User-Friendly, Reliable, & Affordable Compliance Solutions

Seamless Integration with Fast Processing

Full Suite of Automated Compliance SolutionsDedicated Expert Compliance Support

Free Test for Webinar Attendees: [email protected]

Cloud Based Compliance Solutions

DNC.COM 866-DNDNC.COM 866-DNCC-LIST-LIST