contact center compliance tcpa solution overview

Compliance GuidanceCompliance in the Cloud Centralized Safe Harbor

Contact Center Compliance is the leading Cloud Based Compliance CompanyDNC.com is focused on enabling contact centers with efficient and reliable solutions to stay up to date with outbound and inbound calling rules such as TCPA and DNC by offering guaranteed safe harbor protection.

866-DN866-DNCC-LIST-LIST

Cloud Based Compliance Solutions for Contact Centers

DNCScrub – Web based National, State & TCPA Wireless “Do No Call” list scrubbing with EBR & Internal DNC list management. SFTP and Secure API Access. Integrated with leading dialing platforms such as Five9.

Compliance Guide – Online State Registration & Exemption wizard for call campaign licensing. Complete with regulatory guide. Powers DNCScrub Regulatory Rules.

Training MasterTM – Customizable Online Training for Agents and Supervisors (Do Not Call Regulations and Harassment)

Data Enhancement – Validates and enhances the quality of your customer data. Phone and email appending. VoIP scrubbing. Disconnect analysis. Land lines and Cell phones.


DNCScrub DNC Safe Harbor Management System for Contact Centers Rapid List Processing against US and Canadian DNC Lists TCPA Wireless Do Not Call Scrubbing (also avail as a file push) Complete DNC Regulation Management

US Federal and State DNC listsInternal DNC suppression

TCPA Wireless (Carrier prefix and NeuStar ported data)

Existing Business Relationship (EBR) ScrubbingGeoScrub and Safe Harbor Qualification

Effectively Manages Enterprises with Multiple Locations and vendors Secure SFTP and API for integration and automation with client systems Built in Legal Matrix monitors State & Industry Calling Rules


Decreased do not list and cell phone suppression costs with a central integrated solution and reliable compliance vendor.

Customized business rules that can be configured on demand via web interface (protects against State holiday restrictions and states of emergency) . Regulatory alerts.

Increased business efficiency from single source for Federal and State DNC lists, EBR rules, with daily updates.

Optional Data Push Available for Internal Compliance Systems

Client Benefits


Intelliscrub Legal Matrix Assures Compliance

Customized Compliance

Filters

SFTP Batch

Secure API

Web Reporting

IntelligentLegal Matrix

Filters

TCPA Compliant

Output =Flagged

Output File

DNC.COM 866-DNDNC.COM 866-DNCC-LIST-LIST

Compliance Guide Updated Regulatory Database Powers

DNCScrub

Compliance Gap Analysis Wizard

State Registration/Exemption Guide

Google Search Enabled Regulation Summaries

Interactive Compliance Map

Compliance Webinar access to YouTube channel

LinkedIn Contact Center Compliance Officer’s Group


Training Master Online Employee Training and Testing Compliance and Human Resource Management Self Administered Exams Extensive Reporting with Certification Training Modules:

Manager and Agent level Compliance Training, Harassment, Build your Own Course Wizard


User-Friendly, Reliable, & Affordable Compliance Solutions

Seamless Integration with Fast Processing

Full Suite of Automated Compliance SolutionsDedicated Expert Compliance Support

Free Test for Summit Attendees: [email protected]

Cloud Based Compliance Solutions
