navigate tcpa compliance risks without sinking agent productivity or profits
TRANSCRIPT
©2014 Aspect Software, Inc. All rights reserved1
©2014 Aspect Software, Inc. All rights reserved2
Source:
Pew Research Center: Wireless Only Households, Dec. 23, 2013.
BECAUSE OF TCPA RULESthese consumers are 100% unreachable
Over 55% of adults aged 18-29 lived
in “cell-only” households in 2012
©2014 Aspect Software, Inc. All rights reserved3
Filings are more frequent
2013
Nearly 60 CFPB
complaints per day
NOW
More than 95per day
©2014 Aspect Software, Inc. All rights reserved4
Fines can SINK your profits
If you contact customers on
wireless devices without their
explicit consent, you risk fines
of$500- $1500 per violation
Sources: TCPA Compliance: FAQ.
Capital One to Pay Largest TCPA Settlement on Record, Aug.2014
Automated Calls Ring in $500,000 Fine for One of Canada’s Largest Debt Collectors, Nov. 6, 2013
$500
$1,500
Debt collection
agency fined
$500,000
for auto calls
Leading bank
agrees to
$75.5 million
settlement
up to $11k
per incident
©2014 Aspect Software, Inc. All rights reserved5
Compliance doesn’t
have to lead to
lost productivity
Don’t send your agents
down the wrong path!
©2014 Aspect Software, Inc. All rights reserved6
Compliance Do’s and Dont’s