linq 2013 session_blue_3_eurobanqua

Rome

May 17th

EUROpean BAnking Network for

Quality Assurance

Prof. Mario Spatafora

FB General Secretary - Finance & Banking: Organizational & HR Development Ass. (Italy)

Secretariat for European Projects

Property of Finance&BankingProperty of Finance&Banking

Professor of Business Management and Lifelong LearningFaculty of Training SciencesRoma Tre University (Italy)

EBTN Vice President - European Banking & Financial Services Training Association Aisbl (Belgium)

Lu

EUROBANQUA

Partners

Pt

Property of Finance&BankingProperty of Finance&Banking

De

Gr

Ro

Nd

Apply the Common Quality Assurance Framework (CQAF)

in the European FSS

for improving training provision

Aims & Objectives

Property of Finance&BankingProperty of Finance&Banking

� Best practices re-interpreted with CQAF-model

� European cooperation on Quality issues

� Support development of CQAF

PLANNING

Guide Lines 1,2,3

Selection of 10 Guidelinesto map the process of a quality cycle

Main Output

Property of Finance&BankingProperty of Finance&Banking

REVIEW

Guide Lines 9, 10

PLANNING

Guide Lines 1,2,3

IMPLEMENTATION

Guide Lines 4, 5

EVALUATION

Guide Lines 6,7,8

METHODOLOGY

PLANNING

Establish a Responsible position for Establish a Responsible position for Quality Assurance management within Quality Assurance management within the Institution the Institution

Agreement on Objectives, including Agreement on Objectives, including

Property of Finance&BankingProperty of Finance&Banking

Agreement on Objectives, including Agreement on Objectives, including establishment of processes for establishment of processes for monitoring and auditing resultsmonitoring and auditing results

Express Express defined and agreed objectives defined and agreed objectives in terms of department units and in terms of department units and individual position/functionsindividual position/functions

IMPLEMENTATION

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EVALUATION

Regular inquiry to evaluate Regular inquiry to evaluate training outcomes training outcomes

External Audit and/or External Audit and/or

Property of Finance&BankingProperty of Finance&Banking

External Audit and/or External Audit and/or Peer Review Peer Review

Analysis of Internal and Analysis of Internal and External Data, Exam results External Data, Exam results and Final grades and Final grades

REVIEW

Internal and External Internal and External recognition / recognition /

consensus on the need consensus on the need for change: Incentives for change: Incentives

and Rewardsand Rewards

Property of Finance&BankingProperty of Finance&Banking

Evaluation of Evaluation of processes which have processes which have been changed: lessons been changed: lessons learned & feedback to learned & feedback to

the systemthe system

www.asseffebi.euwww.asseffebi.eu

Thank you for your

kind attention!