internal and supplier communications
Post on 07-Jul-2015
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Language ServicesTranslateMedia
London | New York | Paris | Munich | Hong Kong
Accurate. Punctual. Confidential.
Professional Language Services
www.translatemedia.com
TranslateMedia London | New York | Paris | Munich | Hong KongAccurate. Punctual. Confidential.
Internal and Supplier Communications
TranslateMedia London | New York | Paris | Munich | Hong KongAccurate. Punctual. Confidential.
Communication
“We will communicate with staff, suppliers and clients in a clear, professional and courteous manner.”
TranslateMedia London | New York | Paris | Munich | Hong KongAccurate. Punctual. Confidential.
Supplier communication
• Communicate with suppliers in a polite and courteous manner- Good first impression- Correspondence naturally becomes more informal as relationship is established
• Show appreciation for the work suppliers do – whenever possible- Keep our suppliers happy so they are more likely to want to continue working with us
• Feedback – positive and negative- Gives suppliers the opportunity to improve- Consistency
• We should respond to ALL supplier queries
• Be open, honest and firm with your suppliers, they will respond in kind- Firm, but not rude- Do not raise your voice
TranslateMedia London | New York | Paris | Munich | Hong KongAccurate. Punctual. Confidential.
Supplier communication
• Use appropriate form of communication
Email Skype Telephone
• Suppliers can be just as busy as we are. • Allow them time to respond • If you need to get in touch quickly, pick up the phone!
Out of office Status – away, out to lunch Voicemail
TranslateMedia London | New York | Paris | Munich | Hong KongAccurate. Punctual. Confidential.
Supplier communication
Share:•Positive/Negative experiences with suppliers-Not all suppliers will be discussed on a conference call so we should add notes regarding suppliers to the comments field on the translator profile page. -Date and initial entries.
•Additional information about suppliers-Experience -Unavailability– i.e. picking up children from school, interpreting or in-house assignments.-Use of blackberry-Never answers the telephone, but more likely to respond to an email. -Date and initial entries.
TranslateMedia London | New York | Paris | Munich | Hong KongAccurate. Punctual. Confidential.
Supplier communication
Why do all of these things?
•Creates a positive perception of TranslateMedia
•Efficient communication
•Develops a flexible and strong relationship
•Essential for expansion, key to future success, beneficial to PMs
TranslateMedia London | New York | Paris | Munich | Hong KongAccurate. Punctual. Confidential.
Staff communication
• Those that speak about your company and have the most opinions about the company are the people that work there.
• Offer staff the same level of courtesy as clients and suppliers – first step to having a good reputation and maintains a pleasant working atmosphere.
• Face-to-face communication is important – speak to your colleagues directly whenever possible.
• Meetings – important that everyone gets involved.
• Communication between offices – Newsletter
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