icsb 2007 small business excellence in customer experience award 20 september 2007 insert your name...

ICSB 2007

Small Business Excellence in Customer Experience Award

20 September 2007

INSERT YOUR NAME HERE

A celebrated past…

A vibrant present…

An exciting future…

International Council for Small Business

Small & Medium Enterprises Development Agency of Nigeria

ICSB Japan

ICSB Taiwan

What is the International Council for Small Business?

The International Council for Small Business (ICSB) is the premier global professional network for educators, policy

makers, researchers, and practitioners to promote and advance entrepreneurship worldwide. With over 2,400

members around the world representing over 70 countries, the ICSB offers its members the opportunity to exchange best practices, knowledge, and policy through its annual

World Conference, publications, and Internet portal.

 Small & Medium Enterprises Development Agency of Nigeria

ICSB Japan

ICSB Taiwan

• Carl M. Franklin (’78-80)

• Gerald E. Hill (’80-82)

• Robert H. Brockhaus (’83-84)

• Donald D. Myers (’86-87)

• Harold P. Welsch (’88-89)

• George T. Solomon (’89-90)

• Bruce A. Kirchhoff (’90-91)

• K. Mark Weaver (’91-92)

• Lloyd W. Fernald, Jr. (’93-94)

• Ken O’Neill (’94-95)

• William J. Dennis, Jr. (’96-97)

• Lois Stevenson (’97-98)

• Brian Gibson (’98-99)

• J. Hanns Pichler (’99-00)

Global Leadership

 Small & Medium Enterprises Development Agency of Nigeria

ICSB Japan

ICSB Taiwan

• G. Dale Meyer (’00-01)

• Klaas Havenga (’01-02)

• Anders Lundström (’02-03)

• José M. Romaguera (’03-04)

Global Leadership

• Sandy King-Kauanui (’04-05)

• Colin Dunn (’05-06)

• Zulma Quiñones-Howell (’06-’07)• Rob van der Horst (’07-’08)• Charles H. Matthews (’08-’09)

 Small & Medium Enterprises Development Agency of Nigeria

ICSB Japan

ICSB Taiwan

Rob van der Horst/ECSBDirector EIM Business & Policy ResearchEmail: rvh@eim.nl  

President

President-Elect Zulma Quiñones/ICSB Puerto Rico and the CaribbeanInter American University of Puerto RicoBusiness, Mgmt. & Education ServicesEmail: zquino@sg.inter.edu

Immediate Past-President

2007-2008 ICSB Officers

Charles H. Matthews/USASBECenter for Entrepreneurship Education & Research, Univ. of CincinnatiEmail: ecenter@uc.edu

 Small & Medium Enterprises Development Agency of Nigeria

ICSB Japan

ICSB Taiwan

               Annette St. Onge/CCSBE

Chairperson, Women in Business CommitteeEmail: astonge@ns.sympatico.ca

SVP Membership & Affiliates

             Jaime L. Santiago Canet/ICSB Puerto Rico and the Caribbean

Pontifical Catholic University of Puerto RicoCollege of Business AdministrationEmail: jsantiago@email.pucpr.edu  

SVP Marketing

Olukemi O. Sawyerr / USASBE Management and Human Resources California State Polytechnic UniversityE-mail:  oosawyerr@csupomona.edu

SVP Finance

 Small & Medium Enterprises Development Agency of Nigeria

ICSB Japan

ICSB Taiwan

          Claire Massey/New

ZealandDirector NZ Centre for SME Research Massey University Email: c.l.massey@massey.ac.nz

SVP Research & Publications

             David Smallbone/ECSB

Professor, Kingston UniversityEmail: d.smallbone@kingston.ac.uk

SVP Programs

 Small & Medium Enterprises Development Agency of Nigeria

ICSB Japan

ICSB Taiwan

ICSB International Office• Dr. Ayman El Tarabishy, Executive

Director• Nancy Lam Nguyen• Dr. George Solomon• Dr. Erik Winslow • Sergio D’Onofrio • Janet Nixdorff

The George Washington University School of Business

2201 G. Street NW, Funger 315Washington, DC 20052 USA

Tel: 1-202-994-0704Fax: 1-202-994-4930

Email: ICSB@gwu.eduwww.icsb.org

Advancing Entrepreneurship through Global Knowledge and

Global Networks

Creating a Vision for the Future

Creating a Vision for the Future

Supporting OurMembers

Building GlobalNetworks

CreatingGlobal

Knowledge

Our Members

Updated Web Portal

ICSB Journal: JSBM

Electronic Bulletin

ICSB 50th Anniversary Book

CreatingGlobal

Knowledge

Global SME Topics

• Financial

• Personnel

• Technology/Systems

• Environmental

• Business/Economic Development

 Small & Medium Enterprises Development Agency of Nigeria

ICSB Japan

ICSB Taiwan

10 Affiliates and Chapters2,000 members world-wide

Affiliates/Chapters World Conferences

•1991

•1993

•1995

1996■

•1997

•1998

•1999

•2000

•2001•2002

2003

•2004•2006

•1994

•20072007

ICSB’s Global NetworkICSB’s Global Network

Europe

Singapore

Japan

Southern Africa

Korea

Taiwan

•2005

Puerto Rico

•2008

Nigeria

•20092009•2010

Small & Medium Enterprises Development Agency of Nigeria

ICSB Japan

ICSB Taiwan

The ICSB World Conference schedule is set through 2010:2002 – San Juan, PR – ICSB Puerto Rico and the Caribbean2003 - Belfast, Northern Ireland - ECSB2004 - Johannesburg, South Africa - SAESBA2005 - Washington, DC - USASBE2006 - Melbourne, Australia – SEAANZ2007 - Turku, Finland – ECSB2008 - Halifax, Nova Scotia, Canada - CCSBE/CCPME2009 - Seoul, Republic of Korea – ICSB Korea 2010 – Cincinnati, OH, USA – University of Cincinnati

2007 52nd ICSB World Conference “At the Crossroads of East and West:

New Opportunities for Entrepreneurship and Small Business” Turku School of Economics and Business

AdministrationTurku, FinlandJune13-15, 2007

2008 53nd Annual ICSB World Conference “Advancing Small Business and Entrepreneurship:

From Research to Results” Hosted by

Acadia Centre for Social and Business Entrepreneurship Dalhousie University, Faculty of Management

Saint Mary's University Business Development Centre In collaboration with ICSB Host Affiliate

Canadian Council for Small Business and Entrepreneurship

June 22-25, 2008

Key Dates 2008 World Conference

September 30, 2007

Online abstract submission site open

January 18, 2008

Submission deadline for abstracts

March 21, 2008 E-mail notification of acceptance of abstract

April 30, 2008 Deadline for early conference registration

May 2, 2008 Receipt of the following submission on the conference website: - 100 word summary of the paper, workshop, or case study - Full paper in publication format

May 2008 Preliminary conference schedule will be posted on website

June 22-25, 2008Halifax, Nova Scotia, Canada

See you in Halifax!

Greatness is not in where we stand, but in what direction we are moving.

We must sail sometimes with the wind and sometimes against it –

but sail we must and not drift, nor lie at anchor. -- Oliver Wendell Holmes

Please join us as together we continue our entrepreneurial journey!