how to future proof your learning tech stack today

Human Capital Institute #HCIchat

How to Future Proof Your Learning Tech Stack Today

Human Capital Institute #HCIchat

Today’s Moderator

/company/human-capital-institute-hci @Human_Capital

/humancapital

Holly Pennebaker Digital Content Program Manager Human Capital Institute

@hpennebaker

/in/hollypennebaker

Human Capital Institute #HCIchat

2017 Events

July 24-26, 2017 San Francisco, CA

September 18-20, 2017 Chicago, IL

October 24-26, 2017 Scottsdale, AZ

Human Capital Institute #HCIchat

Thank You

www.hci.org

Human Capital Institute #HCIchat

Interact With Us

This presentation contains polls. To participate please use the polling widget to the side of the player. If you do not see the widget, open a new tab in your browser and visit pollev.com/hciwebcasts

Human Capital Institute #HCIchat

Get Credit

Human Capital Institute #HCIchat

Today’s Featured Speaker

Todd Tauber VP of Product Marketing Degreed

HOW TO FUTURE-PROOF YOUR LEARNING TECHNOLOGY July 2017

TODD TAUBER | VP Product Marketing @toddtauber @degreed

HELLO. WE’RE DEGREED Degreed is the career-long learning platform. We help you build, share and measure the skills you need for the future you want.

INTERNAL L&D SYSTEMS +

EXTERNAL TRAINING +

OPEN LEARNING RESOURCES

LMS Instructor-led classes

Videos

Webinars

Custom Portals

Online Courses

MOOCs

Books Articles

Live Events

WELCOME TO THE EXPERTISE ECONOMY

September 28, 2017 Museum of Science and Industry Chicago

LEARN MORE VISIT: get.degreed.com/lenschicago USE: discount code LENSXHCI

SPEAKERS FROM: Airbnb Caterpillar Deloitte General Mills Imperative Harley Davidson OppenheimerFunds Mastercard The Muse Xilinx And more…

Let’s stop talking about the future of work. It’s already here. Let’s get ready. Join us.

LET’S TALK ABOUT…

TODAY’S AGENDA

The learning culture you (really) want.

What’s your (learning culture) problem?

The tools of the (continuous learning) trade.

Q&A

1 2 3

Modern workplace learning means doing things differently and doing different things.

CENTRE FOR LEARNING AND PERFORMANCE TECHNOLOGIES

FOUNDER, JANE HART

“

Source: C4LPT, What does it mean to transform workplace learning?, 3/2017

THE LEARNING CULTURE YOU (REALLY) WANT

Working backwards from customer needs often demands that we acquire new competencies and exercise new muscles.

AMAZON FOUNDER & CEO, JEFF BEZOS

“

Source: Amazon, 2008 Letter to Shareholders

WHAT KIND OF LEARNING CULTURE DO YOU WANT?

Occasional Continuous Enforced Rewarded

Complying Innovating L&D-driven Self-directed Just-in-case Just-in-time

Formal Informal (Choose all that apply)

40+ THINGS CAN DRIVE (OR DERAIL) LEARNING CULTURE

Source: Bersin by Deloitte, High-Impact Learning Culture: 40 Best Practices, 6/2010; ATD, Building a Culture of Learning, 2/2016

Only 31% of organizations have a well-developed learning culture

JUST ENOUGH More is not always better

Source: CEB, More Learning Through Less Learning: Reframing Learning Culture, 7/2014

11% of workers’ time is wasted on unproductive learning. That’s worth up to $5m in lost productivity each year for every 1,000 employees.

11%

JUST IN TIME Continuously improving

Source: Brandon Hall Group, Social Learning 2014: Gaining Importance, 7/2014

61% of L&D professionals think workers should connect with learning at least once-a-week to be effective at their jobs. 24% say every day.

61%

JUST FOR ME Workers take responsibility

Source: NetStrategy/JMC, The Organization in the Digital Age, 8/2016

85% of executives in “digitally mature” firms say individuals are primarily responsible for acquiring new skills and knowledge. Only 12% say HR is.

85%

VODAFONE The benefits of getting a little bit better every day

Source: Steve Dineen, 6 Reasons Why Learning Experiences will Replace the Course, 4/2017

+14% transactional NPS scores

+13% revenue per

sales rep

THE TAKE- AWAY

Learning culture is complex. It doesn’t just happen. Step #1 in shaping yours is to define a purpose and priorities.

WHAT’S YOUR (LEARNING CULTURE) PROBLEM?

No customer ever asked Amazon to create the Prime membership program, but it sure turns out they wanted it.

AMAZON FOUNDER & CEO, JEFF BEZOS

“

Source: Amazon, 2017 Letter to Shareholders

WHY DO/DON’T YOU HAVE THE CULTURE YOU WANT? (Choose all that apply)

• No interest in learning • Limited time • Lack of guidance or direction • Boring or irrelevant content • Clunky technology • Weak support from leaders • No reward from managers

SMOOTH OUT THE FRICTION Workers’ top 5 obstacles to learning at work

Source: Degreed, How the Workforce Learns in 2016, 1/2016

Worker

Not enough

time

Not enough

guidance

Not enough reward

Not engaging enough

Too hard

to find

TIME Do less, more frequently

Source: Degreed, How the Workforce Learns in 2016, 1/2016

+52% NPS

Worker

Time

Not enough

guidance

Not enough reward

Not engaging enough

Too hard

to find

GUIDANCE Show people what’s next

Source: Degreed, How the Workforce Learns in 2016, 1/2016

+100% NPS

Worker

Not enough

time

Guidance

Not enough reward

Not engaging enough

Too hard

to find

REWARD Celebrate the small wins

Source: Degreed, How the Workforce Learns in 2016, 1/2016

+129% NPS

Worker

Not enough

time

Not enough

guidance

Reward

Not engaging enough

Too hard

to find

BANK OF AMERICA Simplifying and diversifying is shifting “have to” to “want to”

Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017

+700%

2015 2016

Voluntary professional and career development (% of total L&D activity)

THE TAKE- AWAY

Culture is a system of values and behaviors.

And systems can be designed and engineered with carrots and sticks …and tools and grease.

THE TOOLS OF THE (CONTINUOUS LEARNING) TRADE

Amazon.com uses 300+ technology products. And the company tracks performance against ~500 metrics (80% of them related to customers).

Source: Siftery; Forbes, Inside Amazon's Idea Machine: How Bezos Decodes Customers, 4/2012

HOW MANY SOURCES DO YOU USE TO LEARN? (Choose only one)

• 0 • 1 to 5 • 6 to 10 • 11 to 20 • 21 to 50 • 51 or more

546 Articles 35 Videos 16 Podcasts 10 Events

2 Books 2 Courses

632 Topics 377 Sources

3 Devices

I’LL BET IT’S A LOT MORE THAN YOU THINK Here’s how I learned over the last year…

Source: Degreed data, 4/2016 to 3/2017

THE OLD WAY: CREATING CONTENT Occasional, event-driven and standardized

Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017

ANALYZE DESIGN

EVALUATE

1 2 5

DEVELOP

3

IMPLEMENT

4

THE NEW WAY: CREATING CONDITIONS Continuous, career-long and personalized

Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017

UNDERSTAND

BUILD MANAGE

CONNECT

ENGAGE MEASURE

ENABLE 1

2 3

4

6

7

<

5

<

THE TOOLS YOU NEED What’s in your learning ecosystem?

Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017

UNDERSTAND Understand organizational and individual skills gaps

BUILD Develop, buy or curate learning content and experiences

MANAGE Manage and deliver live events and digital content

CONNECT Connect people to their peers, mentors or managers

ENGAGE Aggregate, integrate and target L&D resources

MEASURE Report, assess and analyze L&D activity

ENABLE Inform career, talent and business decisions

PERFORMANCE

POTENTIAL

INTENT

CREATE

BUY

CURATE

EVENTS

DIGITAL

COLLABORATE

COACH

AGGREGATE

INTEGRATE

PERSONALIZE

REPORT

ANALYZE

INDIVIDUALS

ORGANIZATIONS

ASSESS

CATERPILLAR Re-wiring the dealer learning experience

Source: Caterpillar, Global Dealer Learning Ecosystem, 5/2017

LEARNER

www

DEALER LMS

CREATION

EXPERIENCE

CURATION

INSIGHTS

THE TAKE- AWAY

The traditional tools of the L&D trade were designed for creating the content for learning.

To do things the new way, you also need some new tools for creating the conditions for learning.

What got you here won’t get you there.

LEADERSHIP COACH, MARSHALL GOLDSMITH

“

Source: Marshall Goldsmith, What Got You Here Won’t Get You There, 1/2007

QUESTIONS? VISIT get.degreed.com EMAIL todd@degreed.com SHARE @toddtauber @degreed

Human Capital Institute #HCIchat

Thank You Visit us on the web for access to

more exclusive content

www.hci.org

Webcasts Podcasts Articles

White Papers

Research Blogs

Conferences Classes