how to future proof your learning tech stack today
TRANSCRIPT
Human Capital Institute #HCIchat
How to Future Proof Your Learning Tech Stack Today
Human Capital Institute #HCIchat
Today’s Moderator
/company/human-capital-institute-hci @Human_Capital
/humancapital
Holly Pennebaker Digital Content Program Manager Human Capital Institute
@hpennebaker
/in/hollypennebaker
Human Capital Institute #HCIchat
2017 Events
July 24-26, 2017 San Francisco, CA
September 18-20, 2017 Chicago, IL
October 24-26, 2017 Scottsdale, AZ
Human Capital Institute #HCIchat
Thank You
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Human Capital Institute #HCIchat
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Human Capital Institute #HCIchat
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Human Capital Institute #HCIchat
Today’s Featured Speaker
Todd Tauber VP of Product Marketing Degreed
HOW TO FUTURE-PROOF YOUR LEARNING TECHNOLOGY July 2017
TODD TAUBER | VP Product Marketing @toddtauber @degreed
HELLO. WE’RE DEGREED Degreed is the career-long learning platform. We help you build, share and measure the skills you need for the future you want.
INTERNAL L&D SYSTEMS +
EXTERNAL TRAINING +
OPEN LEARNING RESOURCES
LMS Instructor-led classes
Videos
Webinars
Custom Portals
Online Courses
MOOCs
Books Articles
Live Events
WELCOME TO THE EXPERTISE ECONOMY
September 28, 2017 Museum of Science and Industry Chicago
LEARN MORE VISIT: get.degreed.com/lenschicago USE: discount code LENSXHCI
SPEAKERS FROM: Airbnb Caterpillar Deloitte General Mills Imperative Harley Davidson OppenheimerFunds Mastercard The Muse Xilinx And more…
Let’s stop talking about the future of work. It’s already here. Let’s get ready. Join us.
LET’S TALK ABOUT…
TODAY’S AGENDA
The learning culture you (really) want.
What’s your (learning culture) problem?
The tools of the (continuous learning) trade.
Q&A
1 2 3
Modern workplace learning means doing things differently and doing different things.
CENTRE FOR LEARNING AND PERFORMANCE TECHNOLOGIES
FOUNDER, JANE HART
“
Source: C4LPT, What does it mean to transform workplace learning?, 3/2017
THE LEARNING CULTURE YOU (REALLY) WANT
Working backwards from customer needs often demands that we acquire new competencies and exercise new muscles.
AMAZON FOUNDER & CEO, JEFF BEZOS
“
Source: Amazon, 2008 Letter to Shareholders
WHAT KIND OF LEARNING CULTURE DO YOU WANT?
Occasional Continuous Enforced Rewarded
Complying Innovating L&D-driven Self-directed Just-in-case Just-in-time
Formal Informal (Choose all that apply)
40+ THINGS CAN DRIVE (OR DERAIL) LEARNING CULTURE
Source: Bersin by Deloitte, High-Impact Learning Culture: 40 Best Practices, 6/2010; ATD, Building a Culture of Learning, 2/2016
Only 31% of organizations have a well-developed learning culture
JUST ENOUGH More is not always better
Source: CEB, More Learning Through Less Learning: Reframing Learning Culture, 7/2014
11% of workers’ time is wasted on unproductive learning. That’s worth up to $5m in lost productivity each year for every 1,000 employees.
11%
JUST IN TIME Continuously improving
Source: Brandon Hall Group, Social Learning 2014: Gaining Importance, 7/2014
61% of L&D professionals think workers should connect with learning at least once-a-week to be effective at their jobs. 24% say every day.
61%
JUST FOR ME Workers take responsibility
Source: NetStrategy/JMC, The Organization in the Digital Age, 8/2016
85% of executives in “digitally mature” firms say individuals are primarily responsible for acquiring new skills and knowledge. Only 12% say HR is.
85%
VODAFONE The benefits of getting a little bit better every day
Source: Steve Dineen, 6 Reasons Why Learning Experiences will Replace the Course, 4/2017
+14% transactional NPS scores
+13% revenue per
sales rep
THE TAKE- AWAY
Learning culture is complex. It doesn’t just happen. Step #1 in shaping yours is to define a purpose and priorities.
WHAT’S YOUR (LEARNING CULTURE) PROBLEM?
No customer ever asked Amazon to create the Prime membership program, but it sure turns out they wanted it.
AMAZON FOUNDER & CEO, JEFF BEZOS
“
Source: Amazon, 2017 Letter to Shareholders
WHY DO/DON’T YOU HAVE THE CULTURE YOU WANT? (Choose all that apply)
• No interest in learning • Limited time • Lack of guidance or direction • Boring or irrelevant content • Clunky technology • Weak support from leaders • No reward from managers
SMOOTH OUT THE FRICTION Workers’ top 5 obstacles to learning at work
Source: Degreed, How the Workforce Learns in 2016, 1/2016
Worker
Not enough
time
Not enough
guidance
Not enough reward
Not engaging enough
Too hard
to find
TIME Do less, more frequently
Source: Degreed, How the Workforce Learns in 2016, 1/2016
+52% NPS
Worker
Time
Not enough
guidance
Not enough reward
Not engaging enough
Too hard
to find
GUIDANCE Show people what’s next
Source: Degreed, How the Workforce Learns in 2016, 1/2016
+100% NPS
Worker
Not enough
time
Guidance
Not enough reward
Not engaging enough
Too hard
to find
REWARD Celebrate the small wins
Source: Degreed, How the Workforce Learns in 2016, 1/2016
+129% NPS
Worker
Not enough
time
Not enough
guidance
Reward
Not engaging enough
Too hard
to find
BANK OF AMERICA Simplifying and diversifying is shifting “have to” to “want to”
Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017
+700%
2015 2016
Voluntary professional and career development (% of total L&D activity)
THE TAKE- AWAY
Culture is a system of values and behaviors.
And systems can be designed and engineered with carrots and sticks …and tools and grease.
THE TOOLS OF THE (CONTINUOUS LEARNING) TRADE
Amazon.com uses 300+ technology products. And the company tracks performance against ~500 metrics (80% of them related to customers).
Source: Siftery; Forbes, Inside Amazon's Idea Machine: How Bezos Decodes Customers, 4/2012
HOW MANY SOURCES DO YOU USE TO LEARN? (Choose only one)
• 0 • 1 to 5 • 6 to 10 • 11 to 20 • 21 to 50 • 51 or more
546 Articles 35 Videos 16 Podcasts 10 Events
2 Books 2 Courses
632 Topics 377 Sources
3 Devices
I’LL BET IT’S A LOT MORE THAN YOU THINK Here’s how I learned over the last year…
Source: Degreed data, 4/2016 to 3/2017
THE OLD WAY: CREATING CONTENT Occasional, event-driven and standardized
Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017
ANALYZE DESIGN
EVALUATE
1 2 5
DEVELOP
3
IMPLEMENT
4
THE NEW WAY: CREATING CONDITIONS Continuous, career-long and personalized
Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017
UNDERSTAND
BUILD MANAGE
CONNECT
ENGAGE MEASURE
ENABLE 1
2 3
4
6
7
<
5
<
THE TOOLS YOU NEED What’s in your learning ecosystem?
Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017
UNDERSTAND Understand organizational and individual skills gaps
BUILD Develop, buy or curate learning content and experiences
MANAGE Manage and deliver live events and digital content
CONNECT Connect people to their peers, mentors or managers
ENGAGE Aggregate, integrate and target L&D resources
MEASURE Report, assess and analyze L&D activity
ENABLE Inform career, talent and business decisions
PERFORMANCE
POTENTIAL
INTENT
CREATE
BUY
CURATE
EVENTS
DIGITAL
COLLABORATE
COACH
AGGREGATE
INTEGRATE
PERSONALIZE
REPORT
ANALYZE
INDIVIDUALS
ORGANIZATIONS
ASSESS
CATERPILLAR Re-wiring the dealer learning experience
Source: Caterpillar, Global Dealer Learning Ecosystem, 5/2017
LEARNER
www
DEALER LMS
CREATION
EXPERIENCE
CURATION
INSIGHTS
THE TAKE- AWAY
The traditional tools of the L&D trade were designed for creating the content for learning.
To do things the new way, you also need some new tools for creating the conditions for learning.
What got you here won’t get you there.
LEADERSHIP COACH, MARSHALL GOLDSMITH
“
Source: Marshall Goldsmith, What Got You Here Won’t Get You There, 1/2007
QUESTIONS? VISIT get.degreed.com EMAIL [email protected] SHARE @toddtauber @degreed
Human Capital Institute #HCIchat
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