how to build successful it support companies (part 2) (slides)
Post on 12-Jun-2015
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How to Build
Successful
IT Support
Companies (Part 2)
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The Lifeblood of
IT Support
Companies
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is Their Computer
Technicians and
Other Employees
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Personality Traits
Needed for
IT Support
Companies
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It’s Vital that
Every Person Has
Good People and
Communication
Skills
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The Hiring Process
Concentrates on
People Skills First,
and then Technical
Skills
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Lucidica Has a
Sister Company
Called
Responsible IT,
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Which Trains
Apprentices in the
Technical Skills
That They Need
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to Work for
IT Support
Companies
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Making Sure Your
Employees Are
Engaged
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The Employees
at Lucidica are
Primarily
Generalists
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To Keep Them
Engaged, Their
Specialties and
Preferences are
Taken into Account
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When Sharing
the Workload
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Their Work Varies
Enough So That
Lethargy Does Not
Set in,
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But They Also
Carry Out the
Tasks That They
Have the Most
Affinity With
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in Order to Keep
Them Motivated
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Stretching and
Developing
Your Team
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Members of the
Team Have a
Personal
Development Plan,
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Which Includes
IT Certification
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Keeping Them
Fully Up-to-Date
Across the Various
Technologies
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Account Engineers
Are Also Stretched
By Their Actual
Roles
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If You Take Away
One Thing
Let It Be This
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To Ensure that
Every Member of
Your Team Has
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Top-notch People
and Communication
Skills
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Successful Small
IT Service
Companies
Differentiate
Themselves
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By Being Truly
Social Businesses
that Embrace
Relationship
Management
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Do You Hire
Your Computer
Technicians
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and Approach
Their Ongoing
Development in
This Way Too?
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Share Your Ideas
and Experiences
in the Comments
Section
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Recommended Reading:
How to Start a Computer
Consulting Business 6 Proven Ways to
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