eea learning day copenhagen

Working Smarter in the Learning Organisation

Harold Jarche jarche.com @hjarche

InternetTimeAlliance.comThursday, 15November, 2012

Thursday, 15November, 2012

Self-publishing

Ridiculously EasyGroup-forming

UnlimitedInformation

Hyperlinks subvert Hierarchy*

* cluetrain.comThursday, 15November, 2012

Artisans - Hierarchies - Networks

~19th C +/- 20th C 21st C

Thursday, 15November, 2012

The Web

changed

how we

workThursday, 15November, 2012

post-Web

Thursday, 15November, 2012

What percentage

of the knowledge you need

to do your job

is stored in your own mind?

Thursday, 15November, 2012

Robert Kelley, CMU asked knowledge workers:

“What percentage of the knowledge you need to do your job is stored in your own mind?”

75%

18%9%

1986

20061997

2012?Thursday, 15November, 2012

“What percentage of the knowledge you need to do your job is stored in your own mind?”

75%

18%9%

1986

20061997

2012?

}learningnetwork

Thursday, 15November, 2012

TaskVariety

TaskStandardization

Routine Technician Craft Knowledge

InformalFormal LEARNING

KNOWLEDGEExplicit Implicit

Source: Tom Gram

Net Work

jarche.com

Thursday, 15November, 2012

TaskVariety

TaskStandardization

Routine Technician Craft Knowledge

Net Work

InformalFormal LEARNING

KNOWLEDGEExplicit Implicit

auto

mat

ed

outs

ourc

ed

networks

jarche.com

Thursday, 15November, 2012

labour is replaceable

talent is notjarche.com

Thursday, 15November, 2012

complex knowledge >> strong social ties

Work TeamsStructured

&Goal-oriented

jarche.com

Thursday, 15November, 2012

“strong interpersonal relationships that allowed discussion, questions, and feedback

were an essential aspect of the transfer of complex knowledge”

Pamela J. Hinds & Jeffrey PfefferWhy Organizations Don’t ‘‘Know What They Know’’

in Sharing Expertise: Beyond Knowledge Management2003

Thursday, 15November, 2012

increasing innovation >> weak & diverse social ties

Social NetworksInformal

&Opportunity-driven

jarche.com

Thursday, 15November, 2012

Connections drive innovation.

We need input from people with a diversity of viewpoints

to help generate innovative new ideas.

If our circle of connections grow too small,

or if everyone in it starts thinking the same way,

we’ll stop generating new ideas.

~ Tim Kastelle, University of Queensland

2010

Thursday, 15November, 2012

Work Teams

Social Networks

Structured

Informal

Goal-oriented Opportunity-driven

Stronger Ties (Sharing Complex Knowledge)

Weaker Ties (Increasing Innovation)

jarche.com

Thursday, 15November, 2012

Communitiesof Practice

Structured

Informal

Goal-oriented Opportunity-driven

build bridges between getting the job done and innovating

Both Strong & Weak Social TiesShared Interests & Motivation

jarche.com

Thursday, 15November, 2012

You know you are in a community of practice when it changes your practice

Thursday, 15November, 2012

“We learned that individual expertise

did not distinguish people as high performers.

What distinguished high performers

were larger and more diversified personal networks.”

~ Rob Cross, et al, The Hidden Power of Social Networks, HBS, 2004

Thursday, 15November, 2012

Work Teams

Communitiesof Practice

Social Networks

Structured

Informal

Goal-oriented Opportunity-driven

Share Complex KnowledgeGet work done

Make more connectionsIncrease Innovation

Solve ProblemsDevelop New Strategies

jarche.com

Thursday, 15November, 2012

Collaboration:working together for a common objective.

Cooperation:openly sharing, without any quid pro quo.

Thursday, 15November, 2012

Work Teams

Communitiesof Practice

Social Networks

Structured

Informal

Goal-oriented Opportunity-driven

collaboration

cooperation

collab & co-op

we must build collaboration & cooperation into the workflow

jarche.com

Thursday, 15November, 2012

learningHow can

social networks

enhance innovation?

Thursday, 15November, 2012

Openness

TransparencyDiversity

ofIdeas

enables reinforces

fosters

trust

jarche.com

Thursday, 15November, 2012

Openness

Transparency Diversity

enables reinforces

fosters

socialnetworks

knowledgesharing innovation

trust

jarche.com

Thursday, 15November, 2012

Openness

TransparencyDiversityof Ideas

enables reinforces

fosters

socialnetworks

knowledgesharing innovation

trust

Narrationof

Work }

jarche.com

Thursday, 15November, 2012

“Rather than management asking, How do we incentivise people to share their knowledge?

It would be more useful for management to ask, How do we develop relationships across the organization

that will set in motion more knowledge sharing?”Nancy Dixon, PhD

http://www.nancydixonblog.com/2009/03/the-incentive-question-or-why-people-share-knowledge.html

Image: Richard Dennison

Thursday, 15November, 2012

an integrated visioncooperation & collaboration flowing both ways

enabled by enterprise social network tools

InternetTimeAlliance.com

Thursday, 15November, 2012

networks - communities - teams

working smarter

Thursday, 15November, 2012