dhl objectives
Post on 05-Nov-2015
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Key Issues with Express Industry:Issue 1: e-Commerce setting up own delivery system to avoid the delays and mismanagement of consignments by courier companiesIssue 2: Telecom service providers encouraging customers to subscribe for e-billing and e-payment optionsIssue 3: Increased internet accessibility has a direct negative impact on courier of confidential documents
Express Industry in India http://www.eiciindia.org/frontsite/Study%20of%20Express%20Industry%20in%20India_Final%20Report_July%2016%20_FINAL.pdf
Study of Competitivenesshttp://www.diva-portal.org/smash/get/diva2:545580/FULLTEXT02
Objectives1. To know the reason for preferring courier services2. To understand the consumer perception towards courier services
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