automating smbs - cloud telephony

Presented by: CSN Murthy

CEO, Ozonetel

Automating SMBsCloud Telephony

SMB Automation so far……..

CRMOffice Suite

ERPMAIL

TelephonyAccounting

Storage/Backup

A Missed Call is a Missed Business Opportunity – be it Sales/Service/Support call. No systems available to measure, track & enable management with business intelligence

A Missed Call is a Missed Business Opportunity – be it Sales/Service/Support call. No systems available to measure, track & enable management with business intelligence

Business Drivers…

80% of the business transactions/Communication happen over the phone in regional languages with 50 million businesses

80% of the business transactions/Communication happen over the phone in regional languages with 50 million businesses

Setting up Reliable Communication infrastructure is hard & TCO is very highSetting up Reliable Communication infrastructure is hard & TCO is very high

Need for Cutting down Domestic Call Center CostNeed for Cutting down Domestic Call Center Cost

Admin and reporting

ReportsReports IVRIVR

RecordingRecording

PBXPBX

ACDACDCTICTI

TELCO

Admin and reporting

ReportsReports IVRIVR

RecordingRecording

PBXPBX

ACDACDCTICTI

TELCO

Traditional PBX/Contact Center Systems

Site 1

IP Phones

Site 2

IP Phones

Innovation: Private PSTN/TDM Cloud

5

SMB Automation Complete……Telephony Simplified..

DialerIVR

ReportsPBX

Telephony

ACD Voice Loggers

Admin and reporting Admin and

reporting

Future Proof Technology. No Technical team needed. Future Proof Technology. No Technical team needed.

Advantages

Plug & Play. Zero Hardware & Software Installation. Plug & Play. Zero Hardware & Software Installation.

Pay Per Use. Scale on DemandPay Per Use. Scale on Demand

Reduce Opeartional Cost by 70%Reduce Opeartional Cost by 70%

Business Intelligence in Real time – Track all Calls. Get Real Time Reports.Business Intelligence in Real time – Track all Calls. Get Real Time Reports.

SMB Adoption• Myth: India does not have early adopters• Traditional businesses (agarwal packers,

NephroLife, ICFAI, MyDentist Chain) have also taken to the cloud like a duck to water

• Businesses have adopted Cloud based PBX systems (Bizphone.in- Vaatsalya, Amagi)

• Businesses are replacing traditional call center solutions (Cloudagent.in - Bigbasket)

• Startups are also developing innovative telephony applications on KooKoo ( Zipdial, Practo, AskLaila)

Future….• We launched Cloud Telephony in 2010…Now

there are few more startups in the space looking at the potential. Cloud is here to stay and is now mainstream

• All our leads have been inbound. This shows the awareness & trust

• Mainstream customers are also joining the bandwagon cutting across verticals

Thank you

murthy@ozonetel.com 988 088 5108