asis international 2011 57 th annual seminar and...
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ASIS INTERNATIONAL 2011
57th Annual Seminar and Exhibitspresents
Security Officer Training – What Really Security Officer Training – What Really
Works, and What Doesn’t
featuring
Stevan P. Layne, CPP, CIPM
Principal Consultant
Prior to Training – Proper
SelectionSelection
ASIS GUIDELINE� 18 yrs of aged unarmed - 21 years of aged armed
� Citizen of the US , or lawful permanent resident, or
authorized alien
� Submit current and previous residence address and phone � Submit current and previous residence address and phone
numbers for at least seven years
� Verification of name and social security number. SSN trace to
determine if number is actively issued
� High School diploma, GED or Equivalent. Ability to read,
write, speak English
Training Objectives
Job Skill Knowledge
Improved PerformanceImproved Performance
Litigation Avoidance
Retention;Retention;Retention
What do YOU Remember?
From the Best training you attended?
The instructor’s ability
The interesting material
The level of audience inter-action
The quality of refreshments provided
And the Worst;.
The instructor was borrrringggg;
The material was poorly prepared
No audience input was allowedNo audience input was allowed
The room was uncomfortable
Refreshments were inadequate
A recent example;
�Uncomfortable seating
�Poor visibility
�Difficulty hearing�Difficulty hearing
�No handout material
�Poor use of visual aids
�Limited value
What Can YOU Do (within your budget???)
Put PIZZAZ into your training program!!!
Enthusiastic, Dedicated Instruction
Professionally Prepared MaterialProfessionally Prepared Material
COMFORTABLE Setting
EXTENSIVE Audience Involvement
The Instructor
• KNOWS the subject
• LIKES the subject
• Is ENTHUSIASTIC about presenting• Is ENTHUSIASTIC about presenting
• Has good command of the language
• Doesn’t put you to sleep during the
introduction (or later)
Supporting Material
• Professionally prepared
• Easy to read
• Easy to transport• Easy to transport
• Worth keeping for reference
The Venue
• No disruptive elements
• Comfortable
• Environmentally controlled
• Proper lighting
Know Your Audience
• What is the Lowest Common Denominator?
• What is the average level of education?• What is the average level of education?
• Is there resistance to the subject matter?
• Is anyone language challenged?
• Are audience members attentive, rested?
The Basics
• Inform – present valuable information
• Entertain – Training CAN be FUN!
• Encourage – Stimulate comprehension• Encourage – Stimulate comprehension
• Repeat – Cover important points again
Choices
• Live, hands-on, scenario based classroom or
field
• OJT• OJT
• Video
• Correspondence
• Webinar/On-line
Live Hands-on
• Involve every participant in a role-playing
situation or decision-making role.
• Discuss actual scenarios experienced or • Discuss actual scenarios experienced or
contemplated.
• Re-enforce management policies, legal
requirements
OJT
Allows the felony un-trained to pass along
short-cuts, poor work habits, and wrong
solutions “because we’ve always done it that solutions “because we’ve always done it that
way;!”
or;;;
Flip Side• One-on-one supervision by respected
professionals
• Allows for site specific orientation while
experiencing daily operationsexperiencing daily operations
• Actual costs include supervisor’s hours,
trainee’s hours, replacement staff hours.
Video
• Opportunity to reach large numbers
• Must be professionally produced
• Material may be too generic• Material may be too generic
• No way to measure comprehension
• Could be used as a training aid to stimulate
interest
Correspondence
• Least expensive way to train
• Reaches large numbers• Reaches large numbers
• No way to gauge comprehension
• No way to determine who takes the training
Webinar
• Takes advantage of modern technology
• Ability to reach large numbers
• Some ability to gauge comprehension• Some ability to gauge comprehension
• Ability to update regularly
• Ability to present varied instructors
Other Alternatives
• Guard Mount Training
• Table-top exercises
• Hands-on exercises• Hands-on exercises
• Joint agency participation exercises
• Intranet Video Conferencing
Guard Mount Training
• Small increments several times weekly
• Involve supervisors, other departments
• Utilize recent incident scenarios• Utilize recent incident scenarios
• Repeat regularly scheduled sessions
Table-top Exercises
• Detailed planning analysis
• Limited participation
• May be extended for unlimited period• May be extended for unlimited period
• May be used repeatedly
Hands-on Exercise
• Realistic experience
• Full staff participation
• Best for retention• Best for retention
• Opportunity to critique and revise
Joint Agency Participation Exercise
• Opportunity to work together with outside
agencies
• Realistic experience for demonstrations of • Realistic experience for demonstrations of
incident command, emergency
communications, delegation of duties
• Excellent teaching tool
The Bottom Line;
• Would YOU pay to attend one of your
classes?
• Can you sit thru all of your classes?
• Is your training MEANINGFUL?
• Do you leave your classes with a feeling of
accomplishment? Enjoyment? Knowledge?
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