®

Blackboard Student Services

New Hire Orientation

Day 1

Welcome & Introductions

Agenda

• Blackboard Student Services Overview

• Working at Blackboard

• Benefits

• Attendance Policy

Blackboard Student Services Overview

Our Mission

To Build a Better Education Experience

We provide the support and services K-12, Higher-Ed and other education institutions use to build a better education experience for

their students and teachers with online learning.

Our Business

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Blackboard was Born from education

in 1997

20 million+ users

3,000 employees across 19 global

offices

Extended by 2,500

developers and partners

BbSS was born in 2003Formally as Presidium

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8700clients2010 Revenue

$447 million

OUR DEPARTMENTS

OPERATIONS

Human Resources

WORKFORCE MANAGEMENT

IT & TELEPHONY

TRAINING & QA

KNOWLEDGE BASE

IS DEVELOPMENT

SIMS

CLIENT EXPERIENCE

Working at Blackboard Student Services

The Employee Handbook

• The Employee Handbook is your best resource to answer your questions about your employment

– Employee Conduct– Compensation Related Matters– Leave Information– Personnel Data– Workplace Safety and Security– Company Property and Equipment– And so much more!

The Employee Portal

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• Your “go to” place for information related to your employment

– Employee Handbook– Information about payroll – Critical policies and updates such as the Attendance Policy, and Dress

Code Policy.– Ultipro– Accommodation Request Form – & Additional company updates

ePORTAL

ePortal Website: eportal.presidiuminc.com

Click docs on the homepage and then click HR Documents in the new pop up window

Equal Opportunity Employer

•Blackboard Student Services is committed to providing a work environment that is free of unlawful discrimination, including harassment that is based on any legally protected status including gender, age, race, color, religion, national origin, disability, or pregnancy.

•Blackboard Student Services will not tolerate any form of discrimination or harassment.

The best, and quickest way, to resolve issues immediately is to tell the person the first time they demonstrate the behavior that it is not welcome and should be stopped immediately.

If the behavior continues, or if you are uncomfortable telling the person to stop, then you are obligated to report it to your supervisor and HR

Payroll

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Payroll

When and How are You Paid?

How Often? Biweekly

When? Every other Friday

Salaried Employees

1/26th of annual salary per pay period

Non-exempt Hourly Employees

•Hours are paid one week in arrears.

•For payroll and overtime calculation purposes, the week starts on Monday and ends Sunday night.

See BbSS Employee Handbook

Supplement

Payroll

• Direct Deposit– Any combination of checking and/or savings accounts.

– Your name must be on the account, i.e., you must be able to withdraw funds from the account. You can set this up in Ultipro. (Please see the handouts)

• Paychecks– Available for pick-up from your Operations Manager on pay day

from 1pm-4pm. After pay day, the checks are available for pick-up in the HR office Monday-Friday 8am-5pm.

Payroll

• Ultipro Payroll Software– New hires receive a notification from Payroll that s/he has been

added to UltiPro, including username, password, and login instructions after your first paycheck

– System for accessing payroll information (pay stubs, W-2s, direct deposit, etc.) and Employee Self Service functions

• Employee Self Service (ESS)– Use the payroll portal to…

• View and print pay statements• View summary YTD information• View and change Federal W-4 withholding information• View state withholding information and, in cases where there is an

electronic form, change withholding• View and change direct deposit information• View and print W-2s

Benefits

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Benefits

•Available to all full time (Non-seasonal) hourly employees. Goes into effect on the 1st day with regular full time status

• Medical• Dental• Vision

•Life insurance – Goes into effect on the 1st day with regular full time status•401k – quarterly enrollment periods (non-hourly)

Paid Time Off (PTO) for Vacation and Sickness

Full-Time, Regular Status Hourly Contact Center Employees Full-time hourly employees accrue PTO hours on a daily basis (at the rate of 1/365th per day), beginning on the first anniversary of their most recent hire date as a regular (not seasonal) employee.

The chart below outlines accrual rates. Years of Service PTO Days/Year •1-2 6 (48 hours) •2+ 12 (96 hours)

Other Types of Leave

•Bereavement Leave• Eligible after moving to regular full-time status• Maximum of 5 regularly scheduled work days per calendar year• Immediate family – spouse, parents, children, grandparents,

grandchildren, brother or sister, and in-laws or step-relatives of the same degree

•Jury Duty• Provide your supervisor with a copy• Pay is for the number of hours typically scheduled to work• 10 paid days per calendar year

Attendance

ATTENDANCEDefinitions:Late - late arrival or early departure from a scheduled work shift between 3 minutes and 2 hours (120 minutes). Absence - late arrival or early departure from a scheduled work shift after 2 hours, 1 minute up to a maximum of the entire scheduled shift.Not Returning from Lunch – Leaving work and not returning from a scheduled lunch for the remainder of the day. Shift Absence – Missing the entire shift with no work performed during the scheduled time period.No call/No show (NCNS) – not arriving at work or notifying the appropriate channels of a tardy or absence prior to the beginning of a scheduled shift. If the employee is more than 2 hours late for the start of their shift and has not followed the departmental call in procedure as required due to an unexpected emergency, this will constitute a NCNS. If an employee leaves from their scheduled shift more than 2 hours prior to the end of their shift, they have 2 hours from the time they leave work to notify the appropriate channels before receiving a NCNS. Operations Manager has the authority to override the NCNS to the appropriate absence type.

Points - points are a number value assigned to a particular type of attendance infraction such as listed above (tardy, late, absence, shift absence, or NCNS) and as demonstrated below: 

Late = 2 pointsAbsence = 3 pointsNot Returning from Lunch = 3 points Shift Absence = 4 pointsNo Call No Show = 12 points

For more information, please read the attendance policy located on the e-portal.

Helpful Information

The Call-In Number is 877 882 1444, obtain a confirmation number. Call this number if you are going to be late or if you are unable to report to work PRIOR to start of your shift

See your supervisor or trainer with all questions including: Payroll issues and Work schedule

Human Resources can assist you with:• Employment verifications – minimum of 2

business days notice required• Benefit & Direct deposit issues• Questions about leaves of absences

Keys to Success

Blackboard Student Services is a performance-based company.

Call metrics, good attendance, performance standards critical to success.

Performance goals provided during training.

Maximize your training experience.

Ask questions, gain knowledge.

Use the resources provided.

Deliver outstanding customer service.

Have Fun !!

Questions?

®

Blackboard Student Services

New Hire Orientation

Day 1

Final Slide