agility and productivity: how to leverage mobility and cloud computing for business benefit

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© 2011 PSC Group, LLC

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Cloud Computing and Enterprise Mobility represent a huge opportunity for IT leaders to provide significant value to the extended enterprise and its users. But where do hype and reality meet?In this session, attendees will learn:* Where cloud computing fits and where it does not fit* The intersection of cloud and mobility* The different patterns of current enterprise adoption (e.g. Private vs. Public)* The differences between Software-as-a- Service (SaaS), Platform-as-a-Service (PaaS) and* How can we leverage these technologies/processes to make IT more valuable to the business?

TRANSCRIPT

Page 1: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Page 2: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Page 3: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Let’s understand what about

Cloud & Mobility

is good for IT

AND the business

© 2011 PSC Group, LLC

Page 4: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC © 2010 PSC Group, LLC

Page 5: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC © 2010 PSC Group, LLC

IT is too Expensive

Page 6: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC © 2010 PSC Group, LLC

My computer Crashed!

The Internet is slow

Page 7: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC © 2010 PSC Group, LLC

What do you guys

do all day?

I have no idea what you are

saying

Page 8: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC © 2010 PSC Group, LLC

Pace of Change

I need it NOW!

Why doesn’t this work on my iPhone 7!

Page 9: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Page 10: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Businesses are working with less staff and are under tremendous pressure to be as efficient as possible… even as activity increases.

Page 11: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Product lifecycles are ever shorter, inventory is leaner, competition drives the need to respond quicker. Ubiquitous connectivity and lack of planning foster a rushed environment.

Page 12: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Mistakes of over- commoditizing are showing signs of pain, but the need to obtain valued products/services at competitive prices remain. How many call centers are moving back to the US?

Page 13: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Failure at a business and personal level is a tremendous fear. Companies are risk-averse and need overwhelming proof before any project is justified.

Page 14: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Work is being done at home, in the car, at Starbucks, on vacation. Reports are being delivered via iPhone and SMS. Information needs to be relative to where I am and what I’m doing for it to be useful.

Page 15: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

There isn’t much cost cutting left to do. Even though we are still not in growth mode all that is left to do is prepare for it. This is a HUGE opportunity for companies that prepare in advance.

Page 16: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

People are jaded. Nobody wants to be sold anything. People gravitate toward pragmatic and transparently obvious solutions. The days of the sell-job are over. It’s Joe Friday – just the facts ma’am.

Page 17: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

People are jaded. Nobody wants to be sold anything. People gravitate toward pragmatic and transparently obvious solutions. The days of the sell-job are over. It’s Joe Friday – just the facts ma’am.

Page 18: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

It’s no longer acceptable to deliver something that isn’t pretty or polished. B2B & internal apps. are under Design and Usability scrutiny. Consumer products are setting expectations for business solutions.

Page 19: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Page 20: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

It’s all about

processing the Past

INFORMATION

predicting the Future

Observing the Present

KNOWLEDGE

WISDOM

The VELOCITY of Information is Increasing

Page 21: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Page 22: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

AGILITY

Page 23: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

AGILITY

Page 24: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

AGILITY

Page 25: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

AGILITY

Page 26: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

v  Spending your time in the right places and on the right things

v  Providing information to your customers in a timely manner

v  Responding to your customers’ needs in a timely manner

v  Providing information to your customers at the RIGHT time

Page 27: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

v  Spending your time in the right places and on the right things

v  Providing information to your customers in a timely manner

v  Responding to your customers’ needs in a timely manner

v  Providing information to your customers at the RIGHT time

AGILITY = f (TIME x (location, information, etc.))

Page 28: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

PRODUCTIVITY

Page 29: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

PRODUCTIVITY

Page 30: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

PRODUCTIVITY

Page 31: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

PRODUCTIVITY

Page 32: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

PRODUCTIVITY

Page 33: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

PRODUCTIVITY

Page 34: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Page 35: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

FOCUS Only do what ONLY you can do

Get IT Done! Do NOT confuse Activity for Achievement

It’s all about TIME Business Velocity + Half-Life of Information

Rampant Consumerism Intuitive usability is no longer nice to have

Page 36: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Who’s doing this?

Page 37: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Page 38: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Page 39: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Page 40: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Page 41: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Page 42: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Who’s doing this?

v B2B Services Organization: Using Open Source , Agile and extensive UX to deliver customer applications that are highly contextual and interactive.

v B2B Field Service Organization: Extensive process and UX design to create the next generation field-service business applications.

v Consumer Product Company: Using iPhone application to provide a better product experience.

Page 43: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Opportunity Cost Where could I better spend scarce resources

Sunk Cost What’s done is done – NO RETURNS

Incremental Value How does this decision get me one step

Time Value of Money Intuitive usability is no longer nice to have

Page 44: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Page 45: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

v When you want….

‣  Instant On/Off

‣  Linear Scalability

‣  Prefer Expense vs. Capital

‣  Not a critical business value add

‣  Skills not in house

‣  Jettison upgrade projects

‣  Focus on Value

v And you don’t…

‣  Need to touch it

‣  Need to scale

‣  Need to stay current

‣  Need more storage

‣  Want to affect staffing

‣  Have better things to do

‣  Need more time in the day

Page 46: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Linear vs. Step Spending

0

5

10

15

20

25

30

Linear

Step

Real

Page 47: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

A Private Cloud is just Outsourcing Infrastructure

Page 48: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Page 49: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Page 50: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Page 51: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Page 52: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Low Support Models Predictable Sustainability

SaaS

Cloud Computing PaaS

Virtualization

© 2010 PSC Group, LLC

Page 53: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Page 54: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

FOCUS Only do what ONLY you can do

Get IT Done! Do NOT confuse Activity for Achievement

It’s all about TIME Business Velocity + Half-Life of Information

Rampant Consumerism Intuitive usability is no longer nice to have

Page 55: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Page 56: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Strategic Technologies for

1)  Cloud Computing

2)  Mobile Applications & Media Tablets

3)  Social Communications & Collaboration

4)  Video

5)  Next Generation Analytics

6)  Social Analytics

7)  Context– Aware Computing

8)  Storage Class Memory

9)  Ubiquitous Computing

10)  Fabric-Based Infrastructure & Computers

Page 57: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

Strategic Technologies for

1)  Media Tablets and Beyond

2)  Mobile-Centric Applications and Interfaces

3)  Contextual and Social User Experience

4)  Internet of Things

5)  App Stores and Marketplaces

6)  Next-Generation Analytics

7)  Big Data *****

8)  In-Memory Computing

9)  Extreme Low-Energy Servers

10)  Cloud Computing

Page 58: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC

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PROJECT NAME

10x 10x

What is this Project’s

Risk Profile?

10

5

10

5

5

2

2

2

1

1

WORKSHEET CIOprojeval.revA

It helps grow the business

It helps the company scale profitably

It lowers business risk (interruption)

Does not require rollout or re-training

It helps retain key employees/assets

Business process is well understood

Is using proven technology

Lowers IT costs

Is mandated or for compliance

CIO Project Evaluator

Is budgeted for success

RISK PROFILE

Positives (+) Negatives (-)

5x 5x

2x 2x

1x 1x

10

5

10

5

5

2

2

2

1

1

No supportive business sponsor

Limited impact to line of business

Requires cultural change for adoption

Duration > stability of business process

Can not quantify success

Unrealistic expectations anywhere

No time/budget for POC or discovery

It’s work outside your comfort zone

Using newer technology

Addresses a symptom not a cause

effective executives focus only on tasks that move their company forward;

everything else can wait!

1 Good for morale

10 The project has a significant ROI 10 No defined objectives for a win

1 Getting there will be unpleasant

-

© 2008 Copyright PSC Group, LLC http://www.psclistens.com

Based on the designs of David Seah

http://www.davidseah.com

OVERVIEW CIO Project Evaluator

PROJECT NAME

10x 10x

What is this Project’s

Risk Profile?

10

5

10

5

5

2

2

2

1

1

WORKSHEET CIOprojeval.revA

It helps grow the business

It helps the company scale profitably

It lowers business risk (interruption)

Does not require rollout or re-training

It helps retain key employees/assets

Business process is well understood

Is using proven technology

Lowers IT costs

Is mandated or for compliance

CIO Project Evaluator

Is budgeted for success

RISK PROFILE

Positives (+) Negatives (-)

5x 5x

2x 2x

1x 1x

10

5

10

5

5

2

2

2

1

1

No supportive business sponsor

Limited impact to line of business

Requires cultural change for adoption

Duration > stability of business process

Can not quantify success

Unrealistic expectations anywhere

No time/budget for POC or discovery

It’s work outside your comfort zone

Using newer technology

Addresses a symptom not a cause

effective executives focus only on tasks that move their company forward;

everything else can wait!

1 Good for morale

10 The project has a significant ROI 10 No defined objectives for a win

1 Getting there will be unpleasant

-

© 2008 Copyright PSC Group, LLC http://www.psclistens.com

Based on the designs of David Seah

http://www.davidseah.com

2009

2009

This simple tool can help you quantify the risk profile of a given project. It is not intended to be used as an

absolute scoring mechanism – if it is it will not work for you. What this tool can be used for - very effectively - is the

evaluation of incremental or comparative risk between your project alternatives. In time, this tool can also be used

to see if your average risk profile is migrating lower or higher. This can be indicative of changing business

conditions that are favorable or require attention from a political perspective. Perhaps the most useful application

of this tool is how it can be used to verify that you are entering each project having considered the fundamentals.

In this way, you can ensure that you are having the proper business dialogue at the onset of each investment.

If you wish to learn more about innovative & practical ways to leverage technology - contact us:

PSC Group, LLC

Jim Vaselopulos

[email protected]

847.517.7200

www.psclistens.com

Page 59: Agility and Productivity: How to Leverage Mobility and Cloud Computing for Business Benefit

© 2011 PSC Group, LLC