how to leverage disruptive technologies to increase business productivity
DESCRIPTION
Many organizations are investing in emerging or disruptive technologies for customer engagement, metrics/ROI, marketing, HR, and collaboration, just to name a few. However, the challenge is that many do so without a clear indication as to the strategy and ROI they wish to achieve. In this session, attendees will be provided with a framework that they can use to make sure they are achieving a solid ROI through their investments.TRANSCRIPT
© 2013 PSC Group, LLC!
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© 2013 PSC Group, LLC!
Historical Innovations!
Food, Light, Water, Energy, Sanitation!
Sustain Life!1"
© 2013 PSC Group, LLC!
Historical Innovations!
Food, Light, Water, Energy, Sanitation!
Sustain Life!1"
Materials, Communication, Transportation!
Scale of Life!2"
© 2013 PSC Group, LLC!
Historical Innovations!
Food, Light, Water, Energy, Sanitation!
Sustain Life!1"
Materials, Communication, Transportation!
Scale of Life!2"
Quality of Life!3" Medicine, Commerce, Freedom!
© 2013 PSC Group, LLC!
Who is this?!
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Innovation…!
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Innovation…!
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True Innovation!
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Who is this?!
© 2013 PSC Group, LLC!
Clayton Christensen!! Sustaining Technology
Incremental Change!
! Disruptive Technology unrefined, limited appeal, buggy, UNEXPECTED, the “fringe” value!
! Disruptive Innovation Not chaotic – a replacement Risky – requires change Does not initially have mass appeal !
© 2013 PSC Group, LLC!
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May 2013!
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May 2013!
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TIMING! RELEVANCE! VELOCITY! VALUE!
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How do you build"MOMENTUM!
! Understand the cycles – timing is essential!
! Plan when business is slow!
! Plant ideas/concepts/projects to harvest!
! Prepare for the eventual upturn!
! Harvest when people digest ideas and funding is available!
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© 2013 PSC Group, LLC!
How do you build"MOMENTUM!
! Understand the cycles – timing is essential!
! Plan when business is slow!
! Plant ideas/concepts/projects to harvest!
! Prepare for the eventual upturn!
! Harvest when people digest ideas and funding is available!
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Separate Business Analysis!from Project Execution!!
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Who Knew?!
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A Faster Horse or….!
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Justify This!!
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Think & Listen!
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Consider Implications!
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Technology alone does not provide context!CONTEXT is the product of!
Environment & Information!
Right TIME, Right PLACE, Right PERSON!
© 2010 PSC Group, LLC!
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Inside Sales - Quoting!
Accounts Receivable Clerk!
Customer!!
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Present information in the CONTEXT of a
business process!
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All Efficient Systems/Processes want Matching Velocities!
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The Pace of Business is Incredibly Fast
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© 2013 PSC Group, LLC!
It’s all about
processing the Past!INFORMATION!
predicting the Future!
Observing the Present!KNOWLEDGE!
WISDOM!The VELOCITY of Information is Increasing!
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CONTEXT facilitates consumption!DELIVERY method favors speed!
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© 2013 PSC Group, LLC!
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Don’t let Precision "Slow You Down!
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Information Velocity !
is a function of
ACCURACY, CONTEXT!
and !DELIVERY!
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Time is Money!4"
- how can I do more of what makes me money faster!
- how can I spend less to do the same thing or how can I grow my company and keep my costs growing at a slower rate.!
© 2013 PSC Group, LLC!
Time is Money!4"
- how can I do more of what makes me money faster!
- how can I spend less to do the same thing or how can I grow my company and keep my costs growing at a slower rate.!
© 2013 PSC Group, LLC!
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In-Race Adjustments!4"
© 2013 PSC Group, LLC!
! A simple business process is running a race!
! A simple metric is the distance x(t) you cover!
! To measure success you need to know your position at time t!
! In order to improve you need to know distance and time… which gives you velocity v(t) = �x/�t!
! And if you take that one step further you get acceleration a(t) = �v/�t!
! This is great because changes in acceleration are an early warning system – Predictive Analytics! !
WARNING!!Calculus Content!
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© 2013 PSC Group, LLC!
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© 2013 PSC Group, LLC!
The focus should be on the business processes"NOT the Technology!
! Do you have a written inventory of key business processes?!
! Do you know expected completion times?!
! Do you collect any split-times?!
! Do you benchmark against others?!
! Do you benchmark internally?!
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© 2013 PSC Group, LLC!
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Split-Times are the Key to Productivity!
© 2013 PSC Group, LLC!
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© 2013 PSC Group, LLC!
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TIMING! RELEVANCE! VELOCITY! VALUE!
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V A L U E !
Split-Times are the Key to Productivity!
V E L O C I T Y !
Information Velocity is a function of Accuracy, Context and Delivery!
R E L E V A N C E !
Present Information in the CONTEXT of a Business Process!
T I M I N G !
Separate Business Analysis from Project Execution!!
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© 2013 PSC Group, LLC!
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© 2013 PSC Group, LLC!
Strategic Technologies for
1) Mobile Device Diversity and Management!
2) Mobile Apps and Applications!
3) The Internet of Everything!
4) Hybrid Cloud and IT as Service Broker!
5) Cloud/Client Architecture!
6) The Era of Personal Cloud!
7) Software Defined Anything!
8) Web-Scale IT!
9) Smart Machines!
10) 3-D Printing!
© 2013 PSC Group, LLC!
Strategic Technologies for
1) Mobile Device Diversity and Management!
2) Mobile Apps and Applications!
3) The Internet of Everything!
4) Hybrid Cloud and IT as Service Broker!
5) Cloud/Client Architecture!
6) The Era of Personal Cloud!
7) Software Defined Anything!
8) Web-Scale IT!
9) Smart Machines!
10) 3-D Printing!
© 2013 PSC Group, LLC!
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