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JULY 25, 2015

A MESSAGE FROM RICHARD R. KELLEY TO OUR OUTRIGGER ‘OHANA

Host announcementsBy Alan White

I am pleased to join Human Resources in congratulating Crystal Salavea on her promotion to manager, information technology (IT) administration, effective Aug. 1, 2015, reporting to me. In her new role, Crystal will provide project management oversight for major IT projects; manage the IT system allocation process; develop and guide

the capital budget process; oversee the development and maintenance of the asset management process; manage the integration and standardization of customer service initiatives; assist in the review, development and implementation of a security awareness program; and maintain and manage processes related to system license compliances and user setup and security. Most recently business systems analyst and project manager, Crystal has experienced varied positions and departments since joining the company in 1986. From security dispatcher, to executive secretary, to sports sales manager to IT projects administrator and manager, Crystal has learned quickly and adapted well in these varied environments. Crystal and her husband Leo have a busy household with kids Paige, Pierce, Pryce, Peytin and pet pooch Kea. She enjoys spending time with family and friends and watching her kids play softball, soccer and football. Bucket list destinations are Ireland and Japan with family in tow. As we continue to refine the information technology organization, I’m pleased to share the promotion of Ritche Albano to IT coordinator who will provide assistance in maintaining system contracts and access forms, termination and asset documentation, financial management, vendor communications, equipment inventory and control and scheduling. Ritche will report to Crystal. Please join me in congratulating Crystal and Ritche on their new roles in IT.

Crystal Salavea Richard Kelley

“We’ve come a long way, Baby!”By Richard Kelley

This week, Outrigger Resorts announced that it is providing support and assistance for a test voyage of two seafaring proas (canoes) that will travel around the island of Guam in preparation for the Festival of the Pacific Arts (FestPac 2016), scheduled to take place on Guam in May-June 2016.1 This announcement comes on the heels of my article last week, describing Outrigger’s significant support for the Polynesian Voyaging Society and its canoes, Hōkūle‘a and Hikianalia. It is hard to compare today’s trans-Pacific travel to what must have been the experience of the first open-ocean voyagers. Today, most travelers board deluxe aircraft or cruise ships that whisk them back and forth across thousands of miles of open sea. Contrast that with what pioneering voyagers must have endured perhaps as much as 8,000 years ago when they dared to cover the same distances in small, open vessels that took months to complete the exceptionally risky journey.

“We’ve come a long way, Baby!” >> 8

Proa (sailing canoe) on the beach in front of Outrigger Guam Resort, Tumon Bay, Guam

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Happy birthday!August 5: Jean Jeremie Aristide, Tara L. DeSantiago, Ida May K. Gager, Vishal Krishnan Gounder, Marvin Parish Kumar, Hanna Y.X. Liang, Pamela S.M. Niesz, Boddy Boy Ramirez and Hurvind Teeluck.

August 6: Maria Baleinabuli, Ibrahim Faseeh, Xiaofeng Huang, Ruechakorn Limjirakajorn, Vutaieli Mataluvu, Isikeli Waqa Ralulu, Placido Saico, Jr., Kok Leong Shiu and Montian Tantiak.

August 7: Surasak Keawkrajok, Roberta N. Kinoshita, Wendy Lin Ko, Jaruwan Makbunjong, Chandar Naidu, Erami Tavuravurawere, Josua Vuilawa, John K. Wong and Jo-Ann S. Yonamine.

August 8: Marcelino Baguyo, Elena B. Ballan, Aldrin M. Carbonell, Tatiana Daniels, Chanuka Kassum, Li Yan Li, Riki Otsuka, Janice S. Shizumura and Tevola Vuesi Vatunicoko.

August 9: Rainold Anthonio, Ratu Amena Donumaibulu, Susan H. Horikawa, Wai Kit Lee, Letchmee Mawren, Sanjeev Parbotee, Jantra Pleeta and Rosemarie Sanchez.

August 10: Darell P. Castro, Ashneel Chand, Supenporn Chompusart, Patricia Ignacio, Austin R. Lee, Jae Sil Lee, Miliakere Kurica Lutumailagi, Timoci Namoceirara, Manusha Oochit, Jacques Mykel Philippe, Wati Ruci, Salah Ahmed Sohel and Joshlenrose N. Weller.

August 11: Rufina D. Cabacungan, Jherson Calilung, Chayodom Chuayraksa, Yoghen Doda, Alowesi Nailiko, Gemma Nuque, Nattawut Pumchuay, Kesaia Lakaga Ranawakana, Lorraine F. Sales, Kritsakorn Suesakulphaisarn, Rita Tania, Virginia Tarin and Leslie Anne Tidwell.

CALENDAR OF SIGNIFICANT EVENTS CELEBRATED WORLDWIDE

Thurs., July 30 AsarnhaBuchaDay(publicholiday),AsiaPacific

July 31 - Aug. 8 BulaFestival,Nadi,Fiji.Visit:http://goo.gl/VFpfVw

Sat.,Aug.1 OutriggerKonottaMaldivesResortopening,Cherngtalay,Thalang, Phuket,Thailand.Visit:http://goo.gl/Y9LWLd

APAC

FIJI

MALDIVES

Outrigger ‘Ohana Lucky Drawing* Waikiki Aquarium Family Membership

By Char Luning

As a presenting sponsor of Ke Kani O Ke Kai, Outrigger receives two (2) family memberships with the Friends of the Waikiki Aquarium. Members are entitled to free entry to the Waikiki Aquarium for one year from the time of acceptance. If you are interested, email char.luning@outrigger.com

with your name, host number, department and property by Saturday, August 15, 2015.

MOMENTS OF AL HAWyndham Kona Hawaiian Village“As Wyndham Platinum VIPs and owners at Kona Hawaiian Resort, my wife Linda and I have been interacting with Activities Manager Joy Rothe for close to ten years. Joy continues to utilize tried and true, as well as new, methods to ensure her guests have an authentic Hawaiian experience. Her dedication, coupled with her knowledge of the islands and their culture, provide her guests with a wonderful vacation experience. Joy goes above and beyond, always demonstrating her strong loyalty to her guests and to her love of nature and specialness of Hawaii.

“Joy’s dedication is something for all to emulate. In our almost fifteen years of Wyndham ownership, we have visited many Wyndham properties. I sound like a broken record when I tell others that KHR is THE gem of Wyndham, and the “Joy of Aloha” is a major reason for this conclusion. As such, we do hope Wyndham will do everything necessary to keep Joy Rothe a happy camper.”Louis Harris San Mateo, CA

Editor-In-ChiefRichardKelley

Supervising EditorPila Hanson

Senior EditorKathyFoley

Contributing WritersHostsofOEG

Visitusonlineatwww.saturdaybriefing.outrigger.com

SubmissionstoKathyFoleyatkathysb@outrigger.combyWednesdaynoon(Hawai‘itime)

Saturday BriefingispublishedweeklybyandforhostsofOutriggerEnterprisesGroup(OEG)

©2015OutriggerHotelsHawaiiAnEqualOpportunityEmployer

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Win a trip for four to Disneyland!By Ashley Cabradilla

The Blood Bank of Hawaii is running a promotion. If you donate blood between now and September 7, 2015, your name will be entered in a drawing to win a trip for four to Disneyland! Outrigger has made it just a bit easier for you to get your name in that drawing. A Blood Drive is scheduled for Friday, August 7 at the OHANA Waikiki East (see left). With more than half of us needing blood at some point in our lives, maintaining a safe and adequate community blood supply is vitally important! The drawing is just icing on the cake! There is some paperwork, a confidential interview and a mini physical; the actual collection of blood takes only five to eight minutes with the entire process taking about an hour. Your donation could potentially save up to three lives. Isn’t that reason enough to call Ashley Cabradilla at 921-6972 or email her ashley.cabradilla@outrigger.com to schedule your appointment? Who knows? You may be sporting Mickey Mouse ears and a big smile knowing you did something good for someone else.

Friday, August 7, 20159 a.m. - 1 p.m.

OHANA Waikiki East HotelLobby Conference Room

OUTRIGGER BLOOD DRIVE

Hosts renew vows at Outrigger Reef Waikiki Beach

By Luana Maitland

Eileen Corpuz Rosar and husband Ferdinand renew their vows with Eileen’s brother Efren and his wife Florance

and Eileen’s daughters Bea and Anna

Nilo Madaron and wife Nenita renew their vows on their 5th anniversary with son TJ to Nilo’s left and grandson Jace

Eileen Corpuz Rosar and Nilo Madaron, both from the Outrigger Reef Waikiki Beach housekeeping department, renewed their marriage vows with the silhouette of Diamond Head as a backdrop, experiencing firsthand what our guests coming from all over the world come to experience, “Ho‘i hou ke aloha,” to fall in love all over again.

Now in its 13th year, the vow renewal ceremony is one of the busiest cultural programs on property having “re-married” 13,000 couples. Love is in the air every Tuesday and Friday morning at 7:45 a.m. on the beach fronting the Outrigger Reef Waikiki Beach thanks to this cultural ceremony sealed with honihoni (Hawaiian kiss).

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My mentorship experienceBy Praveena Dewan

As shared in a Saturday Briefing article in May, I was thrilled and honored to be invited to join the international spa industry’s Global Mentorship Pilot (GMP) program and to be the first participant to represent the industry from the Fiji Islands. As a mentee, I

was introduced to Mark Sands, area director of Six Sense Spa who, for the past two months, shared his amazing journey in this evolving spa industry and who has helped me enormously in the areas in which I want to excel. We met once a week and discussed areas where I felt I could improve with guidance and mentoring. In this inspiring and motivating journey, I have learned a lot in the varied aspects of management and how to successfully run a spa. The topics we discussed included management skills, retail and project management, facility designing and maintenance and change management. Whilst we discussed these topics, he also shared resources that will help me moving forward. He suggested I read a book titled Who Moved My Cheese, and I found this very interesting while learning about change management. I was also introduced to a reality-based online spa management course http://www.raisondetrespas.com/spa-management-online-course/. In Fiji we don’t have the benefit of many resources to grow and develop our career in the spa and wellness industry; however, through the GMP program, I was introduced to many other mentees like myself, other education sites, industry leaders and many other useful resources that not only enhanced my knowledge and skills, but also allowed me to create a healthy network system through which I could comfortably communicate and share ideas and thoughts. During the program, I became aware that many aspects of our spa operation could be enhanced but I needed to have a keener eye for detail. These small details were successfully practiced in Six Senses Spas and helped me lift the service standard in our spa and also helped me to add another “wow” factor to our guest experience. One great add-on service was to simply braid our guests’ hair after a massage service. These tips helped to enhance the guest experience.

Praveena Dewan

We also discussed cost savings strategies within the spa. One great example was to use products from our backyard gardens. For example, we can easily use Aloe Vera leaves in our facial treatments which are readily grown in Fiji and are great for wrinkles, pigmentation, as well as skin conditions such psoriasis or eczema. We can also use bush lemon leaves to provide herbal tea for our spa guests. In addition, fresh lemons from gardens are used to infuse our drinking water as well as our food. All are readily grown in Fiji and will enable us to cut down on costs and boost profit for the business. Another inspiring thought discussed was to make homemade coconut oils rather than buying from a supplier. This idea not only increases profitability up to 95 percent but also engages our guests in a cultural activity where we can show them how to make this oil at home. Using local products, such as coconuts that are readily available in Fiji, reduces our costs significantly. We also introduced recipe cards in our prep rooms and revised our spa services menus, standard operating procedures (SOPs) and pricing. We redesigned our spa services menu to incorporate longer packages, additional touches and introduced wellness services like yoga and detox cocktails. These changes will increase revenue for the spa and motivate the team to upsell retail products and thus, increase our capture rates. In terms of leadership, my mentor shared that we should strive to become better every day and should believe in ideas shared by hosts. In addition, we should give team members responsibilities and allow them to explore their ideas and make it happen and we should use our hosts’ strengths and their weaknesses to help them grow in their careers as well. When doing performance management, it is important to always have a neutral person in the meeting to ensure the host can open up. To maintain team bonding we introduced new and exciting teambuilding events each fortnight with various learning activities. We created spa specials that will fluctuate with business demands as well as daily early-bird specials. We were able to enhance most of the operational areas and will be working on techniques to strengthen interpersonal skills and leadership qualities. A HUGE thank you to Jean-Guy Gabriac, CEO of Tip Touch international spa training and consultancy and the team of spa and wellness experts around the world who spearheaded this amazing Global Mentorship Pilot program to assist spa managers and directors. Their wisdom and knowledge will now allow me and the other mentees to take the industry to the next level.

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Outrigger Fiji Beach Resort (FOR)an all-in scrum* to build new computer room for Conua School

By Donna Parkin

FOR has partnered with an Australian rugby club to upgrade the Conua District School in Sigatoka. Resort hosts were joined by 80 junior rugby players from the Newport Junior Rugby Club in Sydney to carry out construction of a new computer room at the school. Resort General Manager Peter Hopgood said that it was a wonderful initiative for the resort to partner with the rugby club to undertake a major refurbishment of the school with assistance from the local community as well. “We like to help those organisations that help themselves and I am gratified that the over 100 young

Fijian men from the neighbouring villages turned up at the school on the day and rolled up their sleeves to help with the renovations and construction.” Newport Rugby Club’s Geoff Wright said the club was proud to be working with the resort. “Newport Junior Rugby Club has been coming to Fiji for over 10 years, and we always receive a wonderfully warm welcome and have an incredible experience. We have made some life-long connections in Fiji and feel truly blessed to be given the opportunity to give back to the Coral Coast community.”

Footy scrum - downtime Feeding the troops - Sereima, Ratu Luke, Jonacani, Ecelina, Chris Hamilton, Peter Hopgood, Toni, Asinate, Mere and Eddie

It takes a village

*scrum: A method of restarting play in rugby that involves players packing closely together with their heads down and attempting to gain possession of the ball (credit: Wikipedia).

Hard Yakka, one of the Newport Dads, digging

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Ohana House activities at the Outrigger Mauritius Beach Resort By Vimi Gunga

Cleaning of Coquille Bonheur kindergarten On Wednesday 24 June 2015, a team of housekeeping hosts armed with brooms, mops and sponges scoured the kindergarten of Bel Ombre. This undertaking is right in line with our Ohana House activities organized to create team spirit and encourage engagement. Our hosts were happy to enhance the environment for the 35 children of the school. The work was done from the heart and it felt good.

Dominos is a popular game in Mauritius and is played in nearly all Mauritian homes and clubs

First aid and CPR training at Outrigger Laguna Phuket Beach Resort By Napaporn Phandee (Khun Pooh)

Dominos tournament Another Ohana House activity was organized on Friday 26 June 2015 at the Ti Marmite Host restaurant. A dominos tournament was held with eight hosts (two per team) representing the four Ohana Houses. The game requires tactics and strategy. The Flamboyant and Cato Vert Teams won the preliminary matches with the final match scheduled for Mid-July 2015. Stay tuned!

Outrigger Mauritius Beach Resort hosts happy to help the children of Bel Ombre

The Outrigger Laguna Phuket Beach Resort realises the importance of providing immediate care to an injured or sick person until professional or emergency services are available. In accordance with Phuket Red Cross and Thalang Hospital, the Outrigger Laguna Phuket Beach Resort organised a first aid and CPR training for 44 hosts between 20 and 21 July 2015. The two-day training focused on the basics of first aid and cardiopulmonary resuscitation (CPR). Various topics

included how to preserve life and minimise serious injury by maintaining breathing and circulation, stemming blood, immobilising broken bones, etc. and a CPR demonstration. Our hosts were able to learn hands on keeping them engaged and allowing them the opportunity to practice their new skills. With this training, we believe hosts are better equipped to handle emergency situations to help save lives both at work and at home.

CPR demo Lifesaving training certified!

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Outrigger Laguna Phuket Beach Resort cares for canines

By Napaporn Phandee (Khun Pooh)

The Outrigger Laguna Phuket Beach Resort raised funds and product donations for the Phuket Stray Dog Shelter, currently home to more than 400 of Phuket island’s neglected, injured, abused and sick canines, and under the supervision of the Phuket Provincial Livestock Office. The Phuket Stray Dog Shelter provides care to abandoned dogs waiting for adoption.

1 | The Phuket Stray Dog Shelter in Mai Khao, Phuket

2 | Save a life by donating today

3 | Leah Matters, resort manager, and the TLR team present a donation to Mr. Pattarakorn, head of Phuket Provincial Livestock

4 | The TLR team and Mr. Pattarakorn

1

2 3

4

Making helmet headwayBy Sukanya Somphan (Khun Orm)

The Outrigger Laguna Phuket Resort and Villas recently implemented a Helmet Wearing program at the resort. The campaign aims to raise host awareness of the importance of wearing a helmet while riding a motorcycle on our public roads and within the resort. With full support from General Manager Khun Marc Landgraf we created posters to heighten awareness and will continue to encourage our hosts to be safe while riding motorcycles and wear a helmet everyday.

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“We’ve come a long way, Baby” ... << From 1

It is believed that the initial voyagers came from what is now South China and Taiwan.2 In double-hulled canoes, possibly very similar to the Hōkūle‘a, they crossed uncharted waters to a great many distant islands, and generations later, their descendants eventually reached and populated Hawai‘i. Other early explorers, using outrigger sailing canoes called proas,3 reached Indonesia, the Philippines and the Mariana Islands, including Guam. The proa is similar in many ways to the Polynesian double-hulled sailing canoe, but instead of bearing passengers and cargo on a structure between two equal-sized hulls, the proa carries its load on a main hull which is stabilized by a smaller outrigger. Both ends of the hulls are pointed and can serve as either bow or stern. The sail is always positioned to take full advantage of the wind when the boat is underway. 4, 5, 6

The two proas that Outrigger Resorts is supporting bear the names Ulitao and Aguaguat. They were launched in Tumon Bay from the beach fronting the Outrigger Guam Beach Resort earlier this week with a warm sendoff from onlookers for a safe voyage. The canoes were scheduled to call at the village of Merizo at the southernmost tip of the

island, then complete their voyage back to Tumon Bay by this weekend. At FestPac 2016, Ulitao and Aguaguat will be a part of the regionwide festival celebrating various arts and cultures of the Pacific. In fact, voyaging organizer Ron Acfalle and his group Ulitao Inc. are looking forward to escorting a fleet of canoes that will be arriving from different island nations during FestPac 2016. As FestPac host, Guam will choose events to highlight traditional performances, art and craft displays and demonstrations, music and storytelling. Hosting the event is an important and exciting opportunity to highlight the cultural identity and heritage of a diverse group of Pacific islanders, many of whom share a colonial past and have felt its impact on traditional practices and lifestyles. With 27 island nations represented, FestPac 2016 will be the biggest event of its kind ever held on Guam. “We are very excited and proud to lend our support to this momentous event,” said Simeon Miranda, Outrigger’s corporate director of operations, Pacific. “One of our own, Edwin Torres, who is the food and beverage director for the Outrigger Guam Beach Resort (OGM), will participate in the second half of this week’s voyage as the canoes sail

back from Merizo. We are also very proud to be the first hotel to ever sponsor a Chamorro seafaring canoe launch.” The Chamorros are the native people of Guam. According to Miranda, this week’s voyage is the first event of its kind in a series aimed at creating that “unique cultural experience” for guests and the community. Outrigger Guam Beach Resort’s Guest (Bisita) Committee is responsible for spearheading all guest activities at the resort, including this test voyage. Their mission says it all – “Local culture meets world-class hospitality.” The event and sponsorship perpetuates Outrigger Guam Resort’s Inafa‘maolek values. “The Outrigger Guam Beach Resort is proud to work with FestPac 2016 in sharing the history and significance of the voyage with its hosts and guests,” said Miranda. A similar opportunity will be soon be Hawai‘i’s, which has the honor of hosting the next scheduled Festival of Pacific Arts, FestPac 2020. It is likely that Outrigger Resorts will have a significant role in this cultural exchange, bringing together people, reinforcing regional identity, and strengthening mutual appreciation among the cultures of the Pacific. Outrigger’s connection to the past, present and future is one we are honored and pleased to support as we all look to discover, learn and share information about the precious island we all live on, Earth. We’ve come a long way, Baby!

-----------------------------Forfurtherinformation,see:

1FestivalofthePacificArts2016:www.guamfestpac2016.com 2EarlyvoyagingamongthePacificIslands:http://tinyurl.com/earlyvoyaging

3FromthewordperahumeaningboatinIndonesia,MalaysiaandthePhilippines

4 ProainWikipedia:https://en.wikipedia.org/wiki/Proa

5 The ProaFilePrimer:http://tinyurl.com/Proa-2

6RussellBrownonProas:http://www.clcboats.com/life-of-boats-blog/russell-brown-on-proas.html

Thousands of years ago pioneering voyagers crossed uncharted waters in double-hulled canoes