Saturday BriefingPage 1

February 23, 2013 A MESSAGE FROM RICHARD R. KELLEY TO OUR OUTRIGGER ‘OHANA

®

Ethan Chang with daughter Kailee, wife Tammie

and Shae Gallardo’s daughter Ashlee

Continued on page 6

Winter Interns 2013By Dr. Richard Kelley

If you see any bright young faces you do not recognize around some of our Waikīkī properties, they are probably members of our 2013 internship program. The program dates back to the time when my sisters and I were growing up in Waikīkī in the late 1940s and 1950s.

When our company’s first hotels, the Islander and the Edgewater, opened in 1947 and 1951, respectively, our parents, Roy and Estelle Kelley, expected us to work there when we were not in school. We did anything that needed to be done, within our skill level and maturity, whether it was folding towels in Housekeeping, chores at the Front Desk, construction cleanup and so on. It was a great opportunity and learning experience for us, and we have continued the tradition of internships (which what we did would be considered today) through the generations that have followed.

In the 1970s, when I returned to the hospitality industry full time, we formalized the program and called it Dr. Kelley’s Summer Fun. Many more members of the Kelley family and of the local community have joined my sisters and me as “alumni.”

More recently, Dr. Chuck Kelley has taken the program to a whole new level with a defined curriculum,

Celebrating the Year of the Snake – Outrigger® Style!

By Kathy Hansberry

Outrigger® and Waikiki Beach Walk® rang in the “Year of the Snake” in style on Sunday, Feb. 17, at the Outrigger Waikiki on the Beach, Outrigger Reef on the Beach and Waikiki Beach Walk, respectively. A traditional lion dance by the Chinese Lion Dance Association was performed at both properties and the festivities culminated in an amazing pole-jumping performance at Waikiki Beach Walk.

The lion dance is a time-honored tradition as the Chinese believe the loud beat of the drum and the deafening sound of the cymbals, together with the face of the lion dancing aggressively, can evict bad or evil spirits. It is for this reason that guests, employees and merchants came together to celebrate the Chinese New Year.

At Waikiki Beach Walk, a crowd of spectators was anxiously awaiting the 6 p.m. show, and they weren’t disappointed! The audience was impressed by traditional Kung Fu demonstrations and a spectacular pole-jumping

performance. This year, the event drew one of the biggest crowds ever. Spectators jammed the plaza and the second floor lanai to watch the show.

At the Outrigger Waikiki on the Beach, traditional Chinese delicacies are a part of each Chinese New Year celebration with some of these foods having symbolic meaning. Gao, known as Chinese New Year pudding or mochi,

Continued on page 4 Intern Kathryn Sharpe hard at work!

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Saturday Briefing is published by and for

employees of Outrigger Enterprises Group (OEG)

Editor-In-Chief: Richard Kelley

Supervising Editor: Pila Hanson

Senior Editor: Kathy Foley

Proofing Assistant: Char Luning

Contributing Writers: Employees of OEG

Visit us online at:

www.saturdaybriefing.outrigger.com

Submissions to Kathy Foley

at kathysb@outrigger.com,

via interoffice mail to OEH/HR,

or by phone at (808) 921-6957.

© 2013 Outrigger Hotels Hawaii An Equal Opportunity Employer

Happy Birthday!Mar 6: Rosetina Phillip-Dribo, Fernando Soriano Constantino, Marylin V. Fermin, Yin Yee Wong, Jiranee Bunsawang, Somsak Khunpakdee, Mohammed E Khan, and Anasovaia Neiliko.

Mar 7: Shannon K. Hao, Naomi R.K. Lopez, Mark E. Bujanovich, Tamio Alber, Alisi V. Langi, Eulogio E.A. Gapuzan, Donmed Bor-Na, Lindya Melati, Ketut Tunas, Siteri Seru, Joel Wirsen, Stephen Thomas, and Cassie Perez.

Mar 8: Michele T. Chavez, Rodwick A. Frias, Nelson A. Ramos, Michael W.X. Feng, Dawn M.M. Ribucan, Luke Nakulanikoro, Susana Vidovi, Siliva Curu, Jope Uluiviti, Kannaya Khwangjantra, and Erick Catindig.

Mar 9: Rey R. Soriano, Yue Ling I. Xu, Stanley Daguay, Wilcar Keith D. Aranda, Edgardo Olkeriil, Pimon Onkaew, Kritamet Bwornkitdecha, Josaia Savou, Josevata Qava, Elina Kuricivi, Ratubuli Naruma, and Apete Daveta.

Mar 10: Yuan Ni Lei Lin, Aleta Nahale, Wirote Sungprasong, Setariki Nagicu, Salanieta Waqa, Merewai Tunisalevu, and Reynaldo Sianoya.

Mar 11: Rosalinda Garcia, Shirley S.Y.C. Lee, Douglas L. Scott II, Watcharagon Parteep Na Talang, Darakant Kuresob, Wiparat Phupongphiphat, Jatmiko Hidayat, Mitieli Mataibau, and Shaline Pillay.

Mar 12: Cresilda Justo, Mercedes Alani Liu, Gan Fei Su, Ritesh Kumar, Aliti Nawaqe, and Isireli Tusiga.

Employment Opportunities If you are interested in a position listed below and meet the qualifications, you may apply online. Please go to Outrigger.com, click on ABOUT OUTRIGGER, then EMPLOYMENT. We only accept online applications for the open-listed positions from internal candidates. If you have any questions, please call Chad Teramae at (808) 921-6989. Application deadline for the following positions is March 1, 2013.

Cocktail Waithelp (On-Call)

Responsible for the service of beverages and/or food in a timely manner, resulting in guest satisfaction. Must have a friendly, positive and service-oriented attitude and be able to work flexible days and shifts.

Bell/Valet (On-Call)

Must have at least one year customer service experience and be able to lift and carry 70 lbs. Must be flexible to work any day and shift. A valid driver’s license and clean driving abstract required.

Waithelp (On-Call)

Responsible for the service of beverages and/or food in a timely manner, resulting in guest satisfaction. Service to include but not limited to restaurant, bar, pool area and room service. Must have a friendly, positive and service-oriented attitude, and be able to work any day and shift.

Outrigger Maui Eldorado Resort

Room Attendant (Full-Time)

Must be able to work well with others, follow instructions and communicate in English. The ability to work flexible days and shifts is required. Experience in cleaning and servicing guest rooms and/or public areas preferred.

Political FundaiserBy the OHHPAC Committee

Representative Kyle Yamashita

District 12 - Puakalani, Makawao, Olinda, Pulehu, Kula, and Ulupalakua

Wednesday, March 20 • 5:30 - 7:30 p.m.

Mandalay Restaurant • 1055 Alakea Street

If you are interested in this fundraiser, please email Kathy Foley at kathysb@outrigger.com.

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Ten Thousand Vow Renewals at the Outrigger Reef on the Beach

By Luana Maitland

Twenty-five couples participated in our Valentine’s Day vow renewal ceremony, and one lucky couple was recognized as the 10,000th couple to renew their wedding vows with us!

Guests Matthew and Kimberly DeCovich from Waterford, Michigan, came to the island to celebrate their fifth anniversary. Upon check-in they were given information on the special Valentine’s Day vow renewal ceremony. Their room wasn’t ready yet, so they decided to go have some lunch. Upon their return to the front desk, they decided to sign-up for the vow renewal, and found out they were the lucky winners of a gift certificate to Kani Ka Pila Grille and a three-night stay in a ocean view room on their next visit to Hawai‘i!

“The best thing to happen to me was marrying Kimberly in 2008 here in Hawai‘i,” said Matthew, “and now on our return five years later, we are lucky enough to be named the 10,000th couple to participate in the vow renewal ceremony, and get to come back again!” Alohalani Alapai checks-in the lucky couple!

Outrigger Talai Butler Graduates!By Vanessa Steele

An integral part of the service culture at Outrigger on the Lagoon - Fiji is the uncompromising service of the Talai “butler” team!

On Saturday, 16th Feb., 15 staff graduated from the Australian Butler School receiving their golden “T” badge. The staff has been trained in every aspect of butler service, food and beverage delivery, and customer service.

General Manager Peter Hopgood shared that he was thrilled with the commitment from his staff to undertake this training and the ensuing outcomes that resulted from their hard work. “Our Talai team is at the forefront of our service delivery at Outrigger on the Lagoon –Fiji, and we are excited that such a large number of our team have graduated! The Australian Butler School is regarded as the number one training company based in Canberra, Australia, and to have the

opportunity to have our people trained by these professionals is extremely rewarding!”

Course facilitators Georgia Owens and Darryl Attiwill stated that they were overwhelmed by the natural warmth and friendliness of the Fijian butlers. Ms. Owens stated that the Fijian butlers are the best she had encountered anywhere in the world!

Talai graduates with course facilitators Georgia

Owens and Darryl Attiwill along with Resort

Owner Geoff Shaw (third row, third from right)

and General Manager Peter Hopgood (third row,

third from left)

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symbolizes continued luck because its pronunciation is for another word meaning “a more prosperous year.” Noodles symbolize long life in many Asian cultures because of their length. Spring rolls or lumpia are long and golden in color and represent gold bars. Even the

Celebrating the Year of the Snake – Outrigger® Style!Continued from page 1

vegetable fillings represent the coming of spring. Jin Dui, a kind of Asian mochi donut, represents prosperity because of its golden color, round “coin shape,” and the process of rolling and expanding contributes to the symbolism of continuing wealth.

Mahalo to Conchita Malaqui, Ethan Chang, Luana Maitland, Ivy Kwok, Lauren Li, Li Qi Zheng, Andy Lau, Barbara Lam, and all those involved in bringing this great event together each year. Special thanks to Island Jewelry who generously sponsored this event. Kung Hee Fat Choy to all!

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Kekaulai‘o, The Significant Cord By Kaipo Ho

Employees of the Holiday Inn® Waikiki Beachcomber were excited to receive their new uniforms this week. And if it looks familiar, it’s because they are proudly wearing the Kekaulai‘o design created in 2006 by Sig Zane of Sig Zane Designs for employees of the Outrigger Waikiki on the Beach and Outrigger Reef on the Beach.

Kekaulai‘o, The Significant Cord, is the name given the design by Mr. Zane, and describes the image as, “binding values and traditions.” Hand-cutting each of the elements, Mr. Zane created an overall pattern featuring ‘ohe kāpala, the intricately carved bamboo stamps used in decorating Hawaiian kapa, a cloth material made from the inner bark of the wauke, or paper mulberry, tree.

Symbols of the canoe and its relationship to our people and island home have been incorporated into the uniform design. The sail, the iconic emblem of Outrigger, is prominently represented. The kaula is the binding cord, the umbilical cord that keeps us connected to our origins and our families. The cord also unites us all – hosts, guests, business associates and our communities. The ocean, shark teeth, and paddle, add cultural depth.

Individually, each element in the design is culturally symbolic. Collectively, Kekaulai‘o, The Significant Cord, symbolizes our larger Outrigger ‘ohana united in our goal to share the knowledge and traditions of our ancestors and to be most hospitable to our guests.

The new uniforms will be distributed throughout 2013 to all employees of OHANA Hotels and Resorts, Outrigger Condominiums, and Embassy Suites® - Waikiki Beach Walk®.

The sail is the symbol of the corporation, the parents of this large family. As stewards of the land and hosts of our guests, we recount our personal origins. The pe‘a

(sail) and the wa‘a (canoe) have brought us here from other lands.

The manu, or the prow of the canoe, is included in the story of the wa‘a. Each part is important as it makes up the successful running of the canoe. Our

wa‘a will run smoothly if there is harmony.

The hoe is our paddle. As a partner to the canoe, the hoe has helped in our coming, and will take us where we are going.

The kalo is the symbol of ‘ohana. As we have been nurtured by example by our forefathers, we seek to live the traditions of our family as daily practice.

Wave patterns refer to migration of the chiefs, and their ranking from Kahiki. These define generations, the movement to, and the settling of our lands.

Our ancestors are present in our daily lives. Through t h e i r g u i d a n c e a n d protection, we continue on the path of wisdom. The shark tooth brings together

our belief systems that through nature we have come, and by nature, we go.

B i n d i n g v a l u e s a n d traditions, we connect ourselves to the future with our origins. The kaula, the binding cord, maintain these connections.

The mot i f chosen to represent island is the moku. It is an illustration of being separate and standing alone. Connected, the moku indicates the dependence

with each other, combining strengths.

Xorda Laurin/Housekeeping, Gerald Daez/Maintenance and Jenny Pang/Front Desk

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lectures, group meetings and question-and-answer sessions with members of Outrigger’s executive team. We have the largest number of interns during the summer and a smaller group in winter. However, we also have individual interns almost any time of the year.

Right now, we have eight interns in the 2013 winter “class”:

Winter Interns 2013Continued from page 1

Name College AssignmentMia Badua Heald College Wyndham at Waikiki Beach Walk®Anchalee Bondroff Kapi‘olani Community College Outrigger Waikiki on the BeachPakalana Gates Heald College Wyndham at Waikiki Beach Walk®Shao Chong Guan Kapi‘olani Community College Embassy Suites® – Waikiki Beach Walk®Keonaona Lucas Heald College Outrigger Reef on the BeachKiana McDonald Kapi‘olani Community College Outrigger Reef on the BeachKathryn Sharpe Heald College Wyndham Vacation Resorts Royal Garden at WaikikiJanelle Tanna UH - Mānoa Outrigger Waikiki on the Beach

This is the first time we are hosting interns from Heald College, a 145-year-old institution with 10 locations in California and, more recently, in Portland, Ore., and Honolulu. Famous graduates of Heald College include A.P. Giannini, the founder of Bank of America, and “Trader Vic” Bergeron, the restaurateur.

Current Outrigger intern Shao Chong Guan is the son of Susanna Guan who has worked for us in Housekeeping since 2005. Susanna is currently assigned to the Outrigger Waikiki on the Beach.

All of the interns are rotating through the Front Desk, Maintenance, Bell and Housekeeping departments. A

couple of them are also spending time in the Food and Beverage Department.

Mahalo to Dr. Chuck Kelley, Pila Hanson and Chad Teramae, who together coordinate our intern programs each year. Thanks also to the many managers and employees who mentor our interns!

Outrigger is a great place to work and grow, not only for our ‘ohana, but for many others as well. We are proud to be able to expand learning opportunities into the community through our Honolulu internship program. We also have an internship program on Guam and we hope to have similar programs at other Outrigger locations across the Pacific in the future.

Outrigger No Ka Oi!

Note: The Human Resources Depar tment i s accept ing applications for the 2013 summer internship program, which will run from June 17 through July 26. Anyone interested is invited to email employment@outrigger.com for details.

2013 WINTER INTERNS

Intern Janelle Tanna helps out with the

Chinese New Year property festivities

Pakalana Gates and Mia Badua dressed for work!