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Dr. Richard Kelley

JULY 23, 2016

A MESSAGE FROM RICHARD R. KELLEY TO OUR OUTRIGGER ‘OHANA

Sydney regional sales team members: Maria Alaveras, Andrew Gee and Juliet HudsonBest Hotel/

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Outrigger Resorts wins Best Hotel/Resort Group at AFTA National Travel Industry Awards

By Dr. Richard Kelley

This week I was thrilled and proud to learn that Outrigger Resorts was named Best Hotel/Resort Group at the Australian Federation of Travel Agents’ (AFTA) National Travel Industry Awards for Excellence in a competitive field of finalists that included global players like Accor Hotels, Club Med, Starwood Hotels & Resorts and other leading hotel chains.

AFTA represents the majority of travel agents in Australia and aims to stimulate and promote travel while upholding its members’ interests. The awards acknowledge the best of the best in the Australian travel industry with categories covering travel agencies and individual consultants, as well as the various suppliers that support them and their businesses. The event provides encouragement and recognition to the businesses and individuals that demonstrate outstanding service, marketing excellence and business insight. Representatives from our Sydney regional sales office, Andrew Gee (regional director of sales and marketing – Australia and New Zealand), Maria Alaveras

(sales manager – retail travel, wholesale and industry partners) and Juliet Hudson (sales manager – destination weddings, groups and M.I.C.E.), were on hand July 16 at The Pavilion Darling Harbour in Sydney to accept the award and honor. “I can’t begin to say how proud I am of our Australia-based team, particularly Maria Alaveras who has an outstanding relationship with the travel industry community,” said Andrew. “This really is a tremendous acknowledgement of our hard work and commitment to this market, and we are grateful to

the industry for getting behind us to make this award possible. We are a very close team with enormous passion for a wonderful values-led brand.” Mark Simmons, vice president sales and marketing, Asia Pacific, said the award was enormously significant because the Australian outbound market is highly important to all of Outrigger’s

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Saturday Briefing is published by and for

hosts of Outrigger Enterprises Group (OEG)

Editor-In-Chief: RICHARD KELLEY Senior Editor: KATHY FOLEY

Supervising Editor: PILA HANSON Contributors: OEG HOSTS

Visit us online at: www.saturdaybriefing.outrigger.com

Submissions to Kathy Foley at kathysb@outrigger.com.

© 2016 Outrigger Hotels Hawaii An Equal Opportunity Employer

Happy birthdayJULY 25: Jason Balbin, Cynthia Collera, Vishta Devi Gunputh, Navitalai Kobiti Nailiko, Fakhrul Ahmad Ramses and Wittaya Wangsatang.

JULY 26: Arthit Aueasri, Sean Benavente, Salaree Dulyapijarn, Deborah K. Esteban, Jinfeng Han, Donald E.H.K. Ho, Suwida Kaewnoy, Tevola Kaitani, Thitirat Karnchana-arbhakul, Andrea Manibusan, Junko H. Rose and Cynthia C. Thom.

JULY 27: Tasy K. Burley, Athipat Charoenwong, Lorima Duwaka, Ikuna Fifita, Ronald Galsim, Venina Raiyawa, Shannon Santos, Ranjeet Kumar Singh and Viliame Tuivuna.

JULY 28: Marie Estelle Aniella Charpentier, Jun Song Cho, Florence C. Corrales, Ivans Axel Grenade, Audomphong Homsombut, Marino John, Chatchana Kriyabut, Epeli Lewalewa, Mohini Nundoo, Esala Matou Rasovo, Daniel J. Spracklen and Sarayut Yodpetch.

JULY 29: Karan Janrueang, Vishal Anand Kumar, Christopher Y. Souza, Jonelle A. Taira-Kakutani, Daisy Lai Wing Tong and Meresiana Wati.

JULY 30: Henry Aguilar, Sean K. Arakaki, Miliana Bureitau, Graham N. Conway, Krittakorn Faithong Rowena G. Felice, Marisa Langkaveeket, Nancy K. Lumwon, Dilruk Thusantha Herath Mudiyanselage, Jenny L.C. Pang, Cynthia T. Quiane, Agnes A. Ramiro, Janyatip Sawangsap, Deesha Shadhu, Wattanaporn Suksanguan, Isoa Tamaya and Susanna Shu-Ping Wong.

JULY 31: Rodrigo P. Cabusas, Chotiwit Kumnuandet, Anaseini Lutu, Jean Marie Nadres and Tracy L. Nash.

Outrigger Blood Drive“Be a hero. It’s in your blood!”By Ashley Cabradilla

At some point in our lives, more than half of us will need blood, so maintaining a safe and adequate community blood supply is important. By donating blood, you’ll potentially save up to three lives. Everyday in Hawai‘i, hundreds of patients count on volunteer blood donors for their survival. The process is safe and usually takes about an hour with the actual collection of blood taking only five to eight minutes. If you are interested in donating and would like to make an appointment for Outrigger’s upcoming Blood Drive, please contact Ashley Cabradilla at 921-6972 or ashley.cabradilla@outrigger.com. You may also call the Blood Bank of Hawaii directly at 848-4770 or schedule your own appointment on eDonor (www.BBH.org, sponsor code: 1865).

Donate blood (now through Sept. 5, 2016) and you’ll be entered to win in Blood Bank of Hawai‘i’s weekly drawing.*One entry per person per donation; double entries for first-time donors

Friday, Aug. 5, 20169 a.m. – 1 p.m.

OHANA Waikiki East by Outrigger®

Lobby Conference Room

Pint goal: 18Appointment goal: 24

HIP: Hospitality Industry Pau Hana recognizes Troy Hiura

Hawaii Lodging & Tourism Association’s HIP celebrates Hawai‘i’s finest ambassadors of the hospitality industry every first Wednesday of the month offering a spectacular venue for fellowship, networking and celebration at SKY Waikiki.

The next event is Wednesday, Aug. 3, 2016, from 5 to 7 p.m. and honors our own TROY HIURA from the Outrigger Waikiki Beach Resort! Troy is a genuine ambassador of aloha who offers authentic Hawaiian hospitality, going as far as personally

treating guests to local dining spots and attractions! He has not only shared his heart of hospitality with those in Hawai‘i, but has left a lasting impression with visitors all over the world.

Join us as TROY is recognized for his service excellence by industry peers.

Register by Aug. 2: https://goo.gl/62hf8H

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Lilia Arca

Agripina Agyapas

Sonia Damaso

Shao Qun Liang

Milestone years of service celebratedBy Kathy Oyadomari

Annie Mar

Years of service >> 4

This second quarter of 2016, we have many reasons to celebrate as hosts from across the globe have met milestone years of service. We recognize and thank you for

all you do to contribute to Outrigger’s success. Here are interviews with a few of our hosts who have reached 30+ years with Outrigger!

40 yearsLilia works in housekeeping at the Outrigger Reef Waikiki Beach Resort and has also worked at the Edgewater and Waikiki Tower. On her days off, Lilia keeps busy by caring for her dog Milo and relaxing while watching Filipino soap operas. Lilia hopes to move to San Diego when she retires to be with her son, who is in the Navy, and her grandson. She is very proud of her 40 years with Outrigger and is

thankful to the Kelley family for the opportunity to work for a great company that provides good benefits. Lilia’s philosophy for life is to “work hard, be happy, don’t worry, be honest, friendly and nice to each other.”

35 yearsAgripina has worked in housekeeping at several Outrigger and OHANA properties and currently works at the OHANA Waikiki East by Outrigger® (OEH). She feels honored to service her return guests and appreciates the renovation of the OEH lunchroom. On her days off, Agripina likes to shop and gallivant with friends trying out different restaurants. On her bucket list is to travel

the world. She is most proud of her family and three granddaughters. Her philosophy for life is to “enjoy life; you only live once.”

Sonia’s first job with Outrigger was in housekeeping at the Waikiki Village. Currently she works in housekeeping at the Outrigger Reef Waikiki Beach Resort (ORF). She looks forward to seeing her return guests and making sure they have an enjoyable stay. When she’s not working at Outrigger, Sonia travels to Maui to work for a wedding planner; she also cares for

her five grandchildren. Sonia’s dream is to travel to Europe. She is most proud of her 35 years of service with Outrigger and having the opportunity to work with Mrs. Estelle Kelley. Sonia’s philosophy for life is to “try until you succeed.”

30 yearsShao Qun has always worked in housekeeping at the OHANA Waikiki East by Outrigger®. She appreciates the upgrade of the housekeeping break area and comments on how nice it looks. When Shao is not working, she enjoys shopping and relaxing. Future plans include traveling the world and enjoying more time with her husband. Shao shares that she is the youngest of six

siblings and is most proud of her family and daughters. Her philosophy for life is to love it!

Annie joined Outrigger as a housekeeper at the Waikiki Surf and currently works in housekeeping at the Embassy Suites by Hilton™ - Waikiki Beach Walk®. She enjoys cleaning rooms and providing excellent service to make her guests comfortable. Free time is spent shopping with friends and her granddaughter. Annie plans to visit her children on the mainland and her dream is to travel to Australia with family. She is proud of her 30 years with Outrigger and thanks the Kelley family for the opportunity. Annie shares that she is a happy person, who loves to care for her family. Her philosophy for life is to “love yourself and love others.”

Maile Okuma first joined Outrigger in 1972, as a telephone operator at the Waikiki Surf “Main” Hotel and worked at several Outrigger and OHANA properties. After a brief 93-day separation from the company, Maile returned and currently works as a guest services representative at the OHANA Waikiki East Hotel by Outrigger®. She comments that the company has grown so much with advanced technology and offshore investments. Maile enjoys flying to

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Years of service ... << From 3

Hong Wong

Maile Okuma

the neighbor islands and traveling to Oregon and Vegas to visit family. Her passion is hula, going on nature walks, horseback riding, arts and museums, Hawaiian music and so much more. As a breast cancer survivor, Maile says, “all I can say is life is short, so love and laugh much, live a humble life, kōkua (help) where you can, forgive fast and Love God.”

Hong has always worked in housekeeping at the Outrigger Reef Waikiki Beach Resort (ORF). He enjoys meeting guests from all over the world and takes pride in ensuring they have a memorable stay at the ORF. Hong shares that the resort renovation was a memorable change he experienced during his career with Outrigger. On his days off, he enjoys walking with his wife to keep fit. Hong’s

philosophy for life is to “be happy and work hard.”

Phung first worked at the Ala Wai Terrace and currently works at the OHANA Waikiki Malia by Outrigger® as a housekeeping clerk. Phung enjoys participating in Ke ‘Ano Wa‘a activities and opportunities to improve her English. On her days off, Phung enjoys window shopping and watching Chinese programs on TV. Phung hopes to visit her family in China soon and her dream is to travel the world. She is so proud to

work for Outrigger and having opportunities to learn new things. Phung’s philosophy for life is to “enjoy life and all the precious moments with your loved ones. If you keep smiling and be happy, you will look young.”

Yu Ling has worked in housekeeping at several Outrigger and OHANA properties and currently works at the Outrigger Reef Waikiki Beach Resort. She enjoys meeting guests from all over the world and shares that the renovation at the Reef was a significant change during her career with Outrigger. Yu Ling also enjoys sharing what she bakes and cooks with her co-workers, and her

Phung Kim Xiao

co-workers share that they love Yu Ling’s mocha specialty. Yu Ling’s philosophy for life is to “work hard and be happy.

Congratulations to the following hosts for reaching significant years of service milestones:

40 years Bobbie Jean Asato

35 years Un Ha L Zheng

20 years Faye Yoshino Fernandez, Valerie A. S. Lee, Patrick P. Ramos and Denise L. Torres.

15 years Eden Hontonares Agcaoili, Merlita R. Andres, Elizabeth P. Aspili, Teresa B. Baldonado, Lourdes B. Bautista, Timothy D. Bruns, Cary Ann Byers, Lucia Moral Cabalo, Marites De Guzman Cabida, Talilotu Carlson, Jaime B. Companero, Lolita Fernandez, Kaulangi N. Finau, Santos C. Galo, Jeannie Gaminde, Richard Pascual Guerrero, Hai Yan Hou, Shayne H. Kahahane, Kupaianaha R. N. Keahi, Marlyn U. Locquiao, Zenaida Acosta Mangiduyos, Leamar B. Matias, Julian B. Matulin, Philip C. Milana Jr., Ivan N. Paik, Sione T. Pasikala, Florida Mangapit Pingkian, Kimberly G. Puaa, Saane Tone Tanaka, Koini S. Temo and Nelson P. Vaquilar.

10 years Robert T. Berges, Jay Y. Cuaresma, Heather M. Doeringer, Rexene Doty, Michael W. X. Feng, Edison C. Gajonera, Unaloto V. Latu, Karen C. G. Mashiba, Pamela S. M. Niesz, Mary-Jean Palafox, Elmerihna Soram, Deanne C. Takara, Jason T. Takemoto, Makiko M. T. Tsukada and Ruthann S Yamanaka.

5 years Micheal Bali, Miliana Bureitau, Teribeth M. Ching, Maciu Dilo, Jin Min Gan, Li Xian Gao, Kawehiokalani A. Gill, Medicia D. C. Jose, Sompote Kaewpunya, Ritesh Kumar, Fong Ting Lau, Nieves Libed, Lacy D. Light, Ian F. Liufau, Kasanita Mainaqumu, Marililina Marama, Jonacani Masi, Setariki Nacovu, Emele Naevo, Silovate Naiyalatabua, Louisa K. K. Nawatani, Ana Sovaia Neiliko, Rick M. Nomura, Kyle B. Ormita, Jia Liang Ou, Madoka Phillips, Shalini Pratap, Livia Qainaha, Iva Qounadova, Ilisapeci Rabonu, Ema Volau Radike, Nelson A. Ramos, Navneet Reddy, Lorraine F. Sales, Elpedio S. Saycon, Miho Shigeyasu, Susanna H. T. Siu, Wannisa Srangmuan, Yuan Zhao Tang, Ioka B. Tauanuu, Seruwaia Ucece, Nora Andrea C. Valdez, Livia Valerusa, William Work, Kieran A. Yap, Rodmann C. L. Yomes, Shuntuan Zheng and Xiaoli Zhu.Yu Ling I Xu

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Malia OHANA day with familyBy Nora Weatherwax

Summer is the perfect season to share a few hours of fun and food with our Outrigger and own ‘ohana (family). The Luana Wing rooftop at the OHANA Waikiki Malia by Outrigger® was the perfect venue to create a festive carnival atmosphere. We had picture-taking with Sunny OHANA 2016 and generous contributions to our potluck lunch. On the menu was Filipino miki (noodle soup), pork with kabocha (Asian winter squash) pumpkin, chicharron (fried pork belly) and pork gisantes (tomato-based stew), Chinese noodles, shrimp spring rolls, fried rice, fried shrimp, pasta salad with shrimp, chili, SPAM® musubi, fried chicken, fresh veggies with shrimp, tempura (Japanese dish battered and deep- fried) sweet potato, sushi, hot dogs, chips and

dips and pizza. Dessert did not disappoint with apple pie, chocolate chip cookies, Rice Krispy treats and chocolate haupia (coconut milk-based Hawaiian dessert) pie. There were games galore: Spin the Wheel, Operation, Pictionary, Checkers and Chess. The rooftop provided ample space to play Hot Potato, Musical Chairs and Donut Eating. Even spectators had a great time watching the action! For those who love the limelight—and there were many—there was “Malia Red Note” karaoke. This first annual event was a fantastic way to bring our families from home and our families at work together for fun and fellowship. We are already planning for next year!

OHANA day pictures >> 6

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OHANA day ... << From 5 Best Hotel/Resort Group ... << From 1

Tourism Fiji surprised and delighted attendees with a greeting by Fijian warriors: Jean Kouriel (Select Vacations), Maria, Juliet and Andrew

A win for Outrigger!

photo credit: The Australian Federation of Travel Agents

destinations. “We are fortunate to have a phenomenal team that can generate this business,” he said. “I’m so proud to see their hard work win this tremendous honor.” We may be a small fish in a big pond, but our hosts and those who represent Outrigger are the real ‘catch’ to our success. Congratulations and mahalo, Andrew, Maria and Juliet!