STUART KEARNEY

Prospective 90 Day Business Plan

“The future depends on what we do in the present. - Mahatma Gandhi “

AGENDA

Introduction

My First Meeting & Expectations

Days 1-30: Building Relationships

Coaching & Development

Days 30-60: Continuous Improvement

Days 60-90 (Consolidation & Follow up)

Summary

“If your actions inspire others to dream more, earn more, do more and become more you are a leader” John Quincy Adams

INTRODUCTION

Experienced sales team manager

Key skills: Coaching, performance & sales management

Knowledge of GROW, Inner Game and SMART coaching models & techniques

Energetic, animated, creative, positive, personable

“POTENTIAL – INTERFERENCE = PERFORMANCE”

Tim Gallwey, Inner Game of Tenns

MY FIRST MEETING & EXPECTATIONS

What the team can expect from me: I will always be fair, open & honest

I will check my ego at the door

I will always respect you by meeting my obligations to you

I will keep my future meetings concise & informative where possible

There will be a 'no blame' and 'no fear' culture in the team – mistakes happen, as long as we learn from them we can deal with them

This is not about me, its about you. My role is simply to support each and every one of you to be as successful as you can be

MY FIRST MEETING & EXPECTATIONS

What I expect from the team:

Fair, open and honest communication

To contribute to meetings, training sessions, etc.

To offer constructive feedback on me should I fail to live up to my promises

Do the best that you can, the customer on the phone is the only customer at that time

To be the best at what we do!

“The only way of finding the limits of the possible is by going beyond them into the impossible”Arthur C. Clarke

DAYS 1-30: BUILDING RELATIONSHIPS

121 Meetings Gain feedback Involve & engage Regular morning meetings Vital conversations Team building exercises

COACHING & DEVELOPMENT

The success of the plan rests on effective coaching & development of both the team and myself.

Regular coaching sessions for each team member using call monitoring, 121 conversations & accountable goals

Regular use of the GROW model in coaching

Meet promised levels of coaching and involve the member in their coaching schedule

Open honest interaction & feedback in both directions.

Follow up all sessions

Improve skill – improve results

DAYS 30-60: CONTINUOUS DEVELOPMENT

As part of the coaching set up and follow up, there would be a Continuous Development Plan

As part of the ongoing development of each adviser, there would be a PDP set up

Short & long term goals (SMART) would be put in place based on the ongoing 121's, coaching sessions and conversations with the advisers

This 'Kaizen' plan would be referred to regularly as part of 121's and would be owned by the adviser

DAYS 60-90 (OR CONSOLIDATION)

The final 30 days would be about consolidating everything I have learned and delivering improved results.

With increased awareness & knowledge of the team, the business and the team members, coaching, training & development would be more specific to the individuals

Through the regular coaching I would be expecting to see the team meeting expectations and delivering improved results as per the business requirements and areas of improvement having been addressed.

SUMMARY

Over 90 days I would deliver the following:

A strong team spirit.

A clear vision & clear expectations.

A coaching & development structure designed by the team for the team.

Continuous improvement

RESULTS.