8 tips and hacks to build word of mouth
TRANSCRIPT
8 TIPS AND HACKS TO BUILD
WORD OF MOUTHIN THE REHABILITATION INDUSTRY
DON’T KEEP YOUR SERVICES A SECRET
WORD OF MOUTHTakes You
From Surviving to Thriving
CUSTOMER SERVICE
From the First InteractionWhether by Phone, In
Person or Your Website
MAKE YOUR PATIENTS FEEL LIKE
REGULARSLike in Cheers,
Where “Everybody Knows
Your Name”
BE REFERRAL-WORTHY
Build TrustBe Honest
Deliver Results
BE MEMORABLEMake Every
Moment CountGive Them a Story
to Share
DIRECT ACCESSEducate Your Patients
EXCEED EXPECTATIONSTiptoe Over the Expectation Line and Make Your Patients Smile
ASK!Ask Your Patients
to Share Their Experience with
Family, Neighbors and Friends
EXPRESS GRATITUDEFOR REFERRALS
Make It Special Whenever You
Show Appreciation
DON’T BE AWhat Tips Do
You Use To Increase Your
Word of Mouth?