#Glassdoor

5 Steps to Managing

the Candidate Experience

#Glassdoor

Webinar Tips for Attendees

• You can connect to audio using your

computer’s microphone and speakers.

• Or, you may select “Use Telephone”

after joining the Webinar.

• All lines will be muted to avoid

background noise.

• You can ask questions at any time by

typing them into the Questions Pane.

#Glassdoor

Featured Speakers

Susan UnderwoodManager, Talent Acquisition

at Glassdoor

Jason WebsterHead of Employer Branding

at ONGIG

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Discover

Research

Decision

Communication

Resolution

#Glassdoor

Step 1: Discovery

#Glassdoor

First Impression for a Candidate

Tends to be Text-Based

From a Friend Board

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From a Job

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Pro Tip

Be Aware of

What Candidates

See as a First

Impression

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Step 2: Research

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Understand Where Your Candidates Are

Most Likely to Land When Doing Research

#Glassdoor

Pro Tip

Run Searches for

Careers, Specific

Jobs and Locations

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Step 3: Decision

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The Application Process Can Be

a Roadblock for Top Candidates

#Glassdoor

Pro Tip

Complete Your

Online Application

Process—See How

Long It Takes

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Step 4: Communication

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Manage Your Recruiting Content

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Candidates Like to be Informed

During the Hiring Process

Rank highest response rates by

communication method. Capture info. ACTION:

Phone Email Video Chat Text Message

Still Works Standard Qualifying Interviews Highest Read Rate

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Pro Tip

Submit an

Application to See

How Long It Takes

to Get a Response

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Step 5: Resolution

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Fast Feedback in the Hiring Process

Is Crucial to a Candidate Experience

Red: The candidate is not a cultural fit, and is

likely to never be hired at your company.

Send rejection promptly.

Yellow: The candidate is not a skills fit today,

but aligns with your culture. Send rejection

with invitation to talent network.

Green: The candidate is a skills and cultural

fit. Engage immediately.

?

#Glassdoor

Pro Tip

Determine Response

Time and Quickly

Place Candidates in

a Proper Bucket

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Tips and Tricks to Drive

Candidate Experience

#Glassdoor

Tips and Tricks

• Pick a consistent theme to be used across channels

• Make sure all social channels have consistent addresses

• Be visual. Be consistent. Be responsive.

• Utilize all of your channels to drive candidates to you

• Follow social channels of companies you admire

for ideas

#Glassdoor

Thank You!