2013 misa ontario annual conference and tradeshow program · going to the misa ontario annual...

June 2 - 5 — RIM Park, Waterloo ON2013 MISA Ontario Annual Conference and Tradeshow

www.misa.on.ca

2013 PROGRAM

p 2 MISA Ontario 2013 Annual Conference and Tradeshow | June 2 - 5 | Program

Message from the MISA Ontario President

2 June 2013

Welcome delegates!

On behalf of the MISA Ontario Board of Directors, it is my pleasure to welcome you to Waterloo and our 2013 Annual Conference & Trade Show. Our host cities of Cambridge, Kitchener, Waterloo and the Region of Waterloo have organized a great program of speakers, workshops and social activities, and I wish you an exciting few days as we explore our conference theme, “Collaboration - We’re in IT Together”.

MISA Ontario continues to evolve and grow, and over the past year our association has truly embraced this theme. We implemented two significant technology advance-ments in recent months. When you registered for this event, you did so on our new web platform - a chapter-integrated site that we share with MISA/ASIM Canada and MISA Prairies. Many volunteers from numerous municipalities across the country were responsible for this significant transition. You may also have noticed the electronic version of our Municipal Interface magazine on the home page of the website. This electronic version is now available in addition to the traditional, hard-copy magazine that we have enjoyed for many years.

Aside from the initiatives just mentioned, I have enjoyed watching the growth of our Committees & SIGs and all of the great projects they have led over the past two years. SIGS are great way to leverage your association membership and collaborate with your peers. As my term as President comes to an end, I am confident that the associa-tion is set on a course for continued success and has a solid leadership team in place to steer us full steam ahead! Congratulations to the new Board of Directors and thank you all for the support, encouragement and friendship you have extended to me over the years.

Now, it’s time to experience “Collaboration - We’re in IT Together”. Enjoy your week!

Sincerely,

Geoff Hogan, President

MISA Ontario

ONTARIO

p 3MISA Ontario 2013 Annual Conference and Tradeshow | June 2 - 5 | Program

The KidsAbility Foundation serves to engage our community in making a difference for the thousands of children and youth with special needs who receive life-changing therapy and support services at KidsAbility.

The needs of our clients and families are changing; that’s why donations from our community are supporting a wider range of services and supports including the following examples:

• Providing therapy services that help children to receive early and timely intervention and creating opportunities for them to develop to their potential;

• Developing more advanced knowledge and medical expertise to assess and support babies and toddlers with complex medi-cal needs;

• Sharing knowledge about emerging client needs such as autism, and building a coordinated system of support within our community; and

• Helping parents to support one another and to better understand their child’s needs.

It is only through the generous support of our community that more children have access to the high-quality care and support services that they deserve and need to reach their potential at KidsAbility.

For more information please visit: www.kidsability.ca

MISA 2013 Conference Charity

Thanking all delegates in advance for your generous support of our chosen conference charity


Table of Contents

Message from the MISA Ontario President .. ...... ..... 2

MISA 2013 Conference Charity .. ...... ...... ...... ...... ..... 3

MISA Ontario 2013 Schedule at a Glance ..... ...... ..... 8

Sunday June 2, 2013 .. ...... ...... ...... ...... ...... ...... ...... .. 8

Monday June 3, 2013. ...... ...... ...... ...... ...... ...... ...... .. 9

Tuesday June 4, 2013. ...... ...... ...... ...... ...... ...... ...... 10

Wednesday June 5, 2013. ...... ...... ...... ...... ...... ...... 11

Message from the Cambridge Mayor..... ...... ...... ...12

Message from the Kitchener Mayor. ...... ...... ...... ...13

Message from the Waterloo Mayor.. ...... ...... ...... ...14

Message from the Regional Chair .... ...... ...... ...... ...15

Message from the 2013 Conference Executive 17

Annual General Meeting ...... ...... ...... ...... ...... ...... ...18

2013 Conference Organizing Committee..... ...... ...19

Sponsorship Recognition..... ...... ...... ...... ...... ...... ...20

Venue Maps. ...... ...... ...... ...... ...... ...... ...... ...... ...... ...22

Transportation Information. ...... ...... ...... ...... ...... ...23

Keynote Speakers .... ...... ...... ...... ...... ...... ...... ...... ...24

Mike Lipkin ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... 24

Linda Edgecombe ...... ...... ...... ...... ...... ...... ...... ...... 24

Industry Keynote Speakers.. ...... ...... ...... ...... ...... ...26

David J. Smith, BlackBerry ..... ...... ...... ...... ...... ...... 26

John Baker, Desire2Learn ...... ...... ...... ...... ...... ...... 26

James Lambe, Google Enterprise ...... ...... ...... ...... 26

Educational Streams ...... ...... ...... ...... ...... ...... ...... ...28

Monday, June 3 10:45 am to 11:30 am ... ...... ...... 30

Monday, June 3, 2:00 pm to 2:45 pm ...... ...... ...... 32

Monday, June 3, 3:30 pm to 4:15 pm ...... ...... ...... 34

Tuesday, June 4, 10:45 am to 11:30 am .. ...... ...... 36

Tuesday, June 4, 2:00 pm to 2:45 pm ...... ...... ...... 38

Tuesday, June 4, 3:15 pm to 4:00 pm ...... ...... ...... 40

Wednesday, June 5, 10:00 am to 12:30 pm.. ...... 42

Floor Plan..... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...44

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Table of Contents

Exhibitor Listing ...... ...... ...... ...... ...... ...... ...... ...... ...45 Accela . ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....45 Access 2 Networks Inc. .... ...... ...... ...... ...... ...... ...... ...... ....45 Active Data Exchange...... ...... ...... ...... ...... ...... ...... ...... ....45 ACTIVE Network ... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....45 Adastra Corporation.. ...... ...... ...... ...... ...... ...... ...... ...... ....45 Adlib Software...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....45 Alcatel-Lucent ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....45 AMA NSG Inc.. ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....45 Angus GeoSolutions Inc (AGSI) .. ...... ...... ...... ...... ...... ....46 Applied Geologics...... ...... ...... ...... ...... ...... ...... ...... ...... ....46 Autodesk Canada / Marmak . ...... ...... ...... ...... ...... ...... ....46 Blackberry ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....46 Brainstorm, Inc. .... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....46 Brocade..... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....46 Brother International ...... ...... ...... ...... ...... ...... ...... ...... ....46 BrowseAloud.. ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....46 Cell-A-Net. ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....46 Cisco.... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....47 Commvault ..... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....47 Compucom..... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....47 Compugen...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....47 Computronix (Canada) Ltd ... ...... ...... ...... ...... ...... ...... ....47 Consortech .... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....47 CoreSolutions Software .. ...... ...... ...... ...... ...... ...... ...... ....47 CSI Leasing...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....47 CTE Solutions. ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....47 Dell Canada .... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....48 Desire2Learn .. ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....48 Digital Boundary.. ...... ...... ...... ...... ...... ...... ...... ...... ...... ....48 D-Link Canada Inc. ..... ...... ...... ...... ...... ...... ...... ...... ...... ....48 Empowered Networks..... ...... ...... ...... ...... ...... ...... ...... ....48 eSolutions ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....48 ESRI Canada.... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....48 First Base ... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....48 Fortinet ..... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....49 Future 2000 Systems Inc . ...... ...... ...... ...... ...... ...... ...... ....49 iLOOKABOUT Inc.. ...... ...... ...... ...... ...... ...... ...... ...... ...... ....49 IMEX .... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....49 Information Builders . ...... ...... ...... ...... ...... ...... ...... ...... ....49 Info-Tech ... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....49 Intergraph ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....49 ISA/McAfee/IronKey by Imation. ...... ...... ...... ...... ...... ....49 KANA Software Inc..... ...... ...... ...... ...... ...... ...... ...... ...... ....50 KidsAbility ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....50

Laserfiche. ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....50 Latitude Geographics ...... ...... ...... ...... ...... ...... ...... ...... ....50 MicroMarket Business Centre / OnServe...... ...... ...... ....50 MISA 2014 Conference .... ...... ...... ...... ...... ...... ...... ...... ....50 Motion Computing.... ...... ...... ...... ...... ...... ...... ...... ...... ....50 MPAC ... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....50 Municipal Media .. ...... ...... ...... ...... ...... ...... ...... ...... ...... ....50 NCI Netcyclops ..... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....50 Océ-Canada Inc. ... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....51 OCR Canada Ltd. .. ...... ...... ...... ...... ...... ...... ...... ...... ...... ....51 Oracle Public Sector .. ...... ...... ...... ...... ...... ...... ...... ...... ....51 OyezOyez by Lexum.. ...... ...... ...... ...... ...... ...... ...... ...... ....51 Palo Alto Networks, Inc. .. ...... ...... ...... ...... ...... ...... ...... ....51 Panasonic . ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....51 Quartet Service Inc. ... ...... ...... ...... ...... ...... ...... ...... ...... ....52 Range Mobility, Inc. ... ...... ...... ...... ...... ...... ...... ...... ...... ....52 Ricoh ... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....52 Rogers. ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....52 Rolta Canada Ltd . ...... ...... ...... ...... ...... ...... ...... ...... ...... ....52 Route 1 ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....52 SAP Canada .... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....52 Scalar Decisions ... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....53 Sharp Electronics of Canada Ltd ...... ...... ...... ...... ...... ....53 Smart Thought Technologies ...... ...... ...... ...... ...... ...... ....53 Spyders Inc...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....53 StarDyne Technologies.... ...... ...... ...... ...... ...... ...... ...... ....53 Storageflex Inc...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....53 Symantec.. ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....53 Targus . ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....53 TeraMach.. ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....53 Teranet ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....54 TGT Solutions. ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....54 The Createch Group .. ...... ...... ...... ...... ...... ...... ...... ...... ....54 Tyler Technologies Inc ..... ...... ...... ...... ...... ...... ...... ...... ....54 Unit4 ... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....54 Veeam Software ... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....54 Vision Internet ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....54 WorkTech Inc.. ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....54 Zycom Technology..... ...... ...... ...... ...... ...... ...... ...... ...... ....54

Notes...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...55

TOMORROWstarts here.

Today, it’s easy to marvel at how far we’ve come.

Our phones talk to our TVs to record our favorite shows. Doctors in Estonia diagnose patients inDenmark. Social networks help companies improve customer service.

And yet, up to now, more than 99% of our world is not connected to the Internet.

But we’re working on it.

And tomorrow, we’ll wake up pretty much everything else you can imagine.

Trees will talk to networks will talk to scientists about climate change.

Stoplights will talk to cars will talk to road sensors about increasing traffic efficiency.

Ambulances will talk to patient records will talk to doctors about saving lives.

It’s a phenomenon we call the Internet of Everything—an unprecedented opportunity

for today’s businesses.

Tomorrow?

We’re going to wake the world up. And watch, with eyes wide, as it gets to work.

Learn more at cisco.com/ca/tomorrowstartshere/

©2013 Cisco Systems, Inc. All Rights Reserved

and more…

800.493.7651 | CDW.ca/municipal +

IPAD IN CITY HALL

iPad provides you with new ways to increase productivity in your organization and the quality of services you offer to citizens:• Paperless Council meetings• Mobile building inspections• Apps for waste management, street repairs, graffiti• Online maps with localized information: schools, hospitals, community centres• Emergency services

Fast & FlawlessOur municipal team can help you easily select the right mobility solution for your municipality and we will help you get your order processed and delivered fast and flawlessly.

and more.

Going to the MISA Ontario Annual Conference and Tradeshow? Attend the CDW Canada & Apple seminar on Monday, June 3, 2013. RIM Park, Waterloo, ON.

Visit the Apple booth at CDW Canada’s Business Technology Expo (BTEX) on Tuesday, May 14, 2013.The Guvernment Entertainment Complex, Toronto, ON.

© 2 0 1 1 CDW L LC . CDW ® a n d P EOP L E WHO G E T I T ™ a re t ra d e m a r ks o f CDW, L LC . A p p l e , t h e A p p l e l ogo , i Pa d a n d i Pa d m i n i a re t ra d e m a r ks o f A p p l e I n c . , re g i s te re d i n t h e U . S . a n d o t h e r co u n t r i e s .

PRODUCTIVE,AND COST EFFECTIVE.


Sunday June 2, 2013Time Event and Location Sponsor

8:00 am - 3:00 pm Exhibitor Registration at RIM Park Dell

9:00 am - 2:00 pm Conference Registration at Waterloo Inn Dell

10:15 am Buses leave Waterloo Inn for Golf

11:00 am - 5:30 pm 4T Technology Tour and TastingA once in a life time bus tour of all three cities and a stop at 3 world class, and normally private venues including;Perimeter Institute in Waterloo, for a 3 course gourmet lunch paired with craft beer samples Communitech in Kitchener, for samplings of Ontario Craft beers and the opportunity to experience a 3D virtual reality simulator Grand River Brewing in Cambridge, for a final round of samples to be enjoyed while touring this historic building and brewery

eSolutions

12:15 pm - 5:00 pm GolfThe golf event will be hosted at Doon Valley Golf Course in Kitchener. 11:00 am - 12:00 pm - Lunch 12:15 pm T-off

Teranet Scalar Decisions SHI Canada Symantec

6:00 pm - 10:00 pm Jazz Night and Opening ReceptionDinner and an evening of Jazz featuring Tom Lockwood at the Waterloo Inn Viennese Ballroom

TeraMach

9:00 pm - 1:00 am Hospitality SuiteDrop by Waterloo Inn’s Garden Suite and outdoor patio for a relaxed evening of mingling and mixing.

CDW Canada

MISA Ontario 2013 Schedule at a Glance

ArcGIS OnlineCollaboration made easy.• No installation or setup required• Access ready-to-use basemaps • Easily add your own data • Access your information anywhere,

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Monday June 3, 2013Time Event and Location Sponsor

7:00 am - 4:00 pm Conference Registration at RIM Park Dell

7:00 am - 9:00 am Breakfast and WelcomeOn the tradeshow floor at RIM Park

Cisco

9:00 am - 10:00 am Keynote Speaker Mike Lipkin TeraMach

10:00 am - 10:45 am Trade Show10:45 am - 11:30 pm Educational Streams

Engaging Citizens: Environmental Education Using Interactive Technologies - Orion Theatre Open Data: Why Do It Yourself When Others will Do it for You? - Ricoh Theatre IT Strategies: Using Business Capabilities for IT Strategic Planning - TeraMach Theatre Innovative Technologies: Building a Corporate GIS Solution for Departmental Service Delivery - Room 208 Next Frontier of Service Delivery: Spills Decision Support System - Room 207 Vendor Presentation, Dell Inc.: The Next Step towards a More Efficient Organization - Room 209

Orion TeraMach Ricoh

11:30 am - 1:00 pm LunchOn the tradeshow floor at RIM Park

Bell Mobility

1:00 pm - 2:00 pm Industry Keynote Speaker: John Baker, CEO/President Desire2 Learn

2:00 pm - 2:45 pm Educational Streams

Engaging Citizens: Vaughan Online (VOL), a new website - Ricoh Theatre Open Data: Open Data & Government 2.0 – a new approach to Municipal Service Delivery - Room 208 IT Strategies: Small Municipality SIG Networking Session - Room 207 Innovative Technologies: Enterprise Content Management with SharePoint 2013 - Orion Theatre Next Frontier of Service Delivery: Public Portal/AMANDA interface - TeraMach Theatre Vendor Presentation, CDW Canada: iPad in City Hall - Room 209


2:45 pm - 3:30 pm Trade Show


Engaging Citizens: Citizen Engagement to Drive Innovation - Room 208 Vendor Presentation, Information Builders: Customer Case Study - City of Brampton: Implemen-tation of Master Data Management in the City of Brampton - Room 209 IT Strategies: The Solutions Manager - Ricoh Theatre Innovative Technologies: Getting WET Online - Orion Theatre Next Frontier of Service Delivery: The Final Frontier in Effective & Efficient Municipal Service Delivery - TeraMach Theatre Vendor Presentation, SAP: City of the Future - Transforming the Citizen Experience - Room 207


6:00 pm - 10:00 pm Boardwalk CarnivalFull delegates and evening upgrades are invited to St. Georges Hall to be transported through time to an evening of carnival excitement and fun. Bus schedule to be listed in final program.

SHI Canada Cisco

9:00 pm - 1:00 am Hospitality SuiteDrop by Waterloo Inn’s Garden Suite and outdoor patio for a relaxed evening of mingling and mixing..

CDW Canada



Tuesday June 4, 2013Time Event and Location Sponsor

7:00 am - 4:00 pm Conference Registration at RIM Park Dell

7:00 am - 9:00 am Breakfast To be enjoyed on the tradeshow floor at RIM Park

Cisco

9:00 am - 10:00 am Keynote Speaker Linda Edgecombe10:00 am - 10:45 am Trade Show10:45 am - 11:30 pm Educational Streams

Workforce Mobilization: A Mobile Workforce Strategy - TeraMach Theatre IT Strategies: Next Generation Data Centre - City of Brampton’s Experience and Lessons Learned - Orion Theatre IT Strategies: ITS from Service Provider to Strategic Partner - Ricoh Theatre Innovative Technologies: How We Broke Down Barriers and Increased Staff Collaboration by Implementing Microsoft Lync, Office and SharePoint 2010 - Room 208 Next Frontier of Service Delivery: The Challenge - Do More with Less - Room 207 Vendor Presentation, Adlib Software: Increasing the efficiencies of document based and compliance-centric business processes through the use of Automated Document Conversion technologies - Room 209


11:30 am - 1:00 pm LunchTo be enjoyed on the tradeshow floor at RIM Park

Compugen

1:00 pm - 2:00 pm Industry Keynote - David J. Smith, BlackBerry


Workforce Mobilization: Moving from a “Desktop First” to “Mobile First” Culture - Room 208 Open Data: Ontologies and the Semantic Web and their Impact on City Indicators - Orion TheatreIT Strategies: Privacy Legislation and U.S. Servers - a Real or Imaginary Barrier - TeraMach Theatre Innovative Technologies: Communitech Forum part 1 - Ricoh Theatre Workforce Mobilization: Development and Deployment of Go360 Permit Tracking - Room 207 Vendor Presentation, AGL: Showcasing Cartegraph’s new approach to asset and work management – the Operations Management System - Room 209


2:45 pm - 3:15 pm Trade Show


Workforce Mobilization: Mobile Application Development - Airport - Room 208 IT Strategies: From Legacy to Innovation: paradigm shift is required in the municipal ICT environment - Room 207 IT Strategies: Content Sharing and the Evolution of File Services in the Infinite Storage Era. - TeraMach Theatre Innovative Technologies: Communitech Forum, part 2 - Ricoh Theatre IGNITE!!! - Orion Theatre Vendor Presentation, Microsoft Canada Inc.: Microsoft Productivity in the Public Sector – Staying Efficient and Compliant through Multiple Work Styles - Room 209


4:00 pm - 5:15 pm MISA Annual General MeetingForbes Hall, RIM Park

4:00 pm Exhibitor Teardown

6:00 pm - 11:00 pm Awards BanquetA formal sit down dinner, to be enjoyed at the Waterloo Inn followed by the MISA Awards and Recognition programme, and then a live band and dancing with studio dancers

SAP

9:00 pm - 1:00 am Hospitality SuiteDrop by Waterloo Inn’s Garden Suite and outdoor patio for a relaxed evening of mingling and mixing.

CDW Canada



Wednesday June 5, 2013Time Event and Location Sponsor

7:30 am - 9:00 am Breakfast To be enjoyed at Waterloo Inn

9:00 am - 10:00 am Industry Keynote - James Lambe, Google Enterprise10:00 am - 12:30 pm AODA Panel Session

At Waterloo Inn

11:45 pm Box LunchAvailable for pick-up at Waterloo Inn


We hope you enjoy the event and please drink responsibly. Bus transportation is available to and from all conference hotels throughout the event.

ONTARIO

Rest / Relax / Recharge / Rehydrate Area Intergraph

Internet and wireless services Rogers

Daily Buses - Complete listing on page 23. Compugen

Volunteer Radios Telus

Other Acknowledgements


It is my pleasure on behalf of Cambridge City Council to send warm greetings to everyone attending the 2013 MISA Ontario Annual Conference & Trade Show taking place at RIM Park, Waterloo June 2 through to June 5.

The cities of Cambridge, Kitchener, Waterloo and the Region of Waterloo are very pleased to be hosting this conference. This year’s theme “Collaboration - We’re in IT Together” is quite fitting. We are in it together!

We hope you will take some time out of your busy schedule to visit our community. I know that participants in the conference would find an abundance of things to see and do in Cambridge and the surrounding area, and they would find the hospitality here to be second to none.

You meet the nicest people in Cambridge. It’s a place that understands all about com-ing together. There is so much more to Cambridge than the beautiful lands created at the convergence of two rivers or its logistically perfect location in the heart of On-tario’s economic corridor. Cambridge is the coming together of people from diverse, close-knit and proud communities.

The people of Cambridge ‘do the right thing’ by respecting history, family values, a sound work ethic, the arts, environment and advancement. A young city, Cambridge is a master of balancing the excitement and promise of the new with the historical significance and stability of the old. It’s a place where coming together is just the start.

Best wishes to all for a successful conference!

Yours very truly,

Doug Craig Mayor City of Cambridge

Message from the Cambridge Mayor


Welcome to everyone participating in the 2013 MISA Ontario Annual Conference and Tradeshow being held June 2 through 5, 2013. On behalf of members of council and the citizens of the City of Kitchener, I invite each of you to enjoy the many attractions and outstanding hospitality for which our community is known.

I was pleased to learn that staff from the cities of Kitchener, Cambridge, Waterloo and the Region of Waterloo were chosen to organize and host this year’s MISA Confer-ence. I trust our region will put on an excellent conference, one that attendees won’t soon forget.

This conference offers participants an opportunity to come together to learn about best practices, collaborative and innovative solutions to their problems, as well as trends that are being seen in municipalities across the country and internationally. This year’s theme “Collaboration – we’re in IT together”, illustrates the importance of meeting with, and learning from, ones colleagues and peers. I’m sure attendees will benefit greatly from the expertise and knowledge of this year’s presenters and at-tendees.

Thank you to the conference organizers, your hard work and coordination efforts are reflected in the success of this year’s conference and the smiles on the faces of all the participants.

Best wishes for a fun filled and informative conference!

Sincerely,

Carl Zehr ~Mayor~ City of Kitchener

Message from the Kitchener Mayor


On behalf of Council and the citizens of the City of Waterloo, it is truly a pleasure to extend a warm welcome to the attendees and organizers of the Municipal Informa-tion Systems Association Conference and Tradeshow being held June 2-5, 2013 at RIM Park.

MISA annually holds a conference to provide an opportunity for members to meet municipal IT decision-makers for face-to-face discussions and information sharing; we are happy to act as hosts for this years’ conference.

While you are in Waterloo, I hope you will have a moment to check out the many interesting shops and restaurants in our Uptown area, or to enjoy a visit to the Ca-nadian Clay and Glass Gallery, the Perimeter Institute, or the Centre for International Governance Innovation.

I would like to extend my thanks to the many volunteers and organizers who work so hard each year to ensure the success of this Conference and Tradeshow. Efforts like yours make our community a truly wonderful place in which to live, work and play.

Welcome, and thank you for visiting. I wish each of you a wonderful time in Waterloo and hope you enjoy another successful conference.

Sincerely,

Brenda Halloran Mayor

Message from the Waterloo Mayor


Dear Friends,

Information technology has become such a critical part of our government opera-tions that those of us who depend on it sometimes don’t appreciate all that our information technology people do. Change comes quick but demand for services and flexibility grows even faster.

To all of you who work in the field, I extend a warm welcome to this Conference and Tradeshow. Through sharing knowledge and resources, collaboration in the informa-tion technology field can only better equip all of us to do an even better job.

Enjoy your time here in the Region.

Sincerely,

Ken Seiling Regional Chair

Message from the Regional Chair

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Y O U R B U S I N E S S

M O V I N G .

B U I L T T O K E E P


June 2013

Dear Conference Participants,

The Executive Committee of the 2013 Conference, comprised of representatives from the Cities of Cambridge, Kitchener and Waterloo and the Region of Waterloo, welcome you to the 2013 MISA Ontario Annual Conference and Tradeshow, being held June 2 through 5, 2013 at RIM Park in Waterloo.

The theme “Collaboration – we’re in IT together” recognizes the need of municipal governments across the province for innovative and cost effective approaches to meeting the growing demands of departments and the community through technology. For the first time, we have reached out for other departmental staff to attend, with the hope of increasing their understanding of technology and the benefits that it may bring through a collective approach.

Thank you for taking the time out of your busy schedules to join us in what we hope will be a fun filled and informative conference!

Sincerely,

THE 2013 CONFERENCE EXECUTIVE COMMITTEE

Angelo Pellegrino Rhonda Bunn Dan Murray City of Cambridge City of Kitchener City of Kitchener

Ray Trask Arlene McDonald Garry Bezruki Region of Waterloo Region of Waterloo Conference Chair City of Waterloo

Message from the 2013 Conference Executive


The 2013 Annual General Meeting of the Municipal Information Systems Association of Ontario will be held at the MISA Annual conference on Tuesday, June 4 at 4:00 pm RIM Park, 2001 University Ave., in the “Forbes Hall Room” in Waterloo, Ontario. This meeting will be held for the purposes of receiving the President’s report, financial statements, accepting board reports, and dealing with other matters.

You are reminded that each municipality in good standing has one vote and the vote may be exercised by proxy if your municipality is not represented in person at the meeting. You can assign your proxy to any other individual who is an employee of a municipality in good standing, to vote on your behalf by completing the proxy form and returning it to me by May 24, 2013. Your proxy representative must be present in-person at the meeting.

I look forward to seeing you at the Annual General Meeting.

Sincerely,

Garry Bezruki Past President, MISA ON (519) 747-8726 [email protected]

Annual General Meeting

2013 ANNUAL GENERAL MEETING

Tuesday, June 4, 2013 4:00 pm RIM Park Forbes Hall Waterloo, Ontario

AGENDA

1. Changes or additions to the agenda

2. Acceptance of the 2011 Annual General Meeting minutes

3. Holding of the Annual General Meeting a. Reports i. President’s Report – Geoff Hogan ii. Treasurer’s Report – David Laneville b. Election Results c. Bylaw Changes / Motions

4. Adjournment


Conference Coordinator Teresa Soulliere Linda Vandenakker, Assistant

Accommodation & Hospitality Chair ........................ Les Piotrowski Deputy Chair ........ Barb Wagner Team Members .... Irene Shouftas, Jennifer Siemon, ................................... Joan Vincent, Richard Colebeck, ................................... Teri Allen-Dexter

Alternate Sunday Activity Chair ........................ Terry Yantzi Deputy Chair ........ Joan Vincent Team Members .... Heather Douglas, Irene Shouftas,

Entertainment Chair ........................ Jeff Ham Deputy Chair ........ Melanie Wawryk Team Members .... Barb Parker, Corrinne Bernard

Golf Chair ........................ Mike Bolger Deputy Chair ........ Kevin Thyer Team Members .... Craig Crawford, Mike Lahn, ................................... Sherry Wagner, Teri Allen-Dexter

Meals Chair ........................ Barb Parker Deputy Chair ........ Chris Jacob Team Members .... Daniela Ene, Heather Douglas, ................................... Irene Shouftas

Photography Chair ........................ George Nagy Team Members .... Angelina Noccetti, Marius Beceriga, ................................... Mike Bryan, Rob Brady

Program, Print and Design Chair ........................ Jennifer Siemon Deputy Chair ........ Kristen Dajka Team Member ...... Heather Douglas

Registration Chair ........................ Barb Parker Deputy Chair ........ Dianne Adams Team Members .... Anne-Marie Cole, Carmel Henry, ................................... Daniela Ene, Mihaela Caluian ................................... Nancy Steinfield, Nicole Walker ................................... Shaun Coleman

Speakers - Keynotes & Streams Chair ........................ Greg Case Deputy Chair ........ Fazil Rasheed Team Members .... Harvey Armoogan, Katrina Howald, ................................... Richard Abbott, Rick Knapp

Transportation Chair ........................ Dave Thompson

Vendors /Tradeshow and Sponsorship Chair ........................ Teresa Soulliere Deputy Chair ........ Rick Knap Team Members .... David vanRiel, Corrine Bernard, ................................... Jennifer MacLeod, Mary Ruehlicke,

Volunteer Management

Chair ........................ Mary Ruehlicke Deputy Chair ........ Nicole Walker Team Members .... Carmel Henry, Dianne Adams, ................................... Catherine Ho, Chris Jacob, ................................... Han Li, Jay Wang, John Balta, ................................... John Thomson, Nancy Steinfield, ................................... Katrina Howald, Mihaela Caluian, ...................................

2013 Conference Organizing Committee


Sponsorship Recognition

Platinum

Gold

Silver


Sponsorship Recognition

Bronze

Ontario’s backbone of innovation


Venue Maps

Transportation provided to and from all MISA events. Sponsored by: Compugen

Maps created by:


Buses are provided to MISA events throughout the MISA conference. Many thanks to COMPUGEN for their sponsorship of confer-ence transportation! Please note the hotels have their own shuttle bus that can be used by hotel guests as well.

Sunday June 2Transportation will be provided from Waterloo Inn to the golf tournament starting at 10:15 am. Return bus service to Waterloo Inn will be provided when the golf tournament is completed at approximately 6:00 pm.

Delegates on the 4T tour will meet at Waterloo Inn and be toured around the Region. Buses will depart Waterloo Inn at 11:30 am and return to Waterloo Inn about 6:00 pm. Please be on time.

Starting at 5:00 pm a bus will be available to transport delegates to and from the Waterloo Inn from the other conference hotels. The last bus will leave the Waterloo Inn at 1:15 am.

Monday June 3Transportation will start at 7:00 am with buses rotating through the hotels and to RIM Park for the conference. Between 7:00 am and 9:30 am this rotation will be on-going with buses arriving at the hotels about every 20 minutes. Buses will be available throughout the day to go between the conference site and the hotels. The last bus will leave RIM Park for the hotels at 5:15pm.

Be prepared for a fun-filled evening at St. Georges Hall a short distance from the hotels. Bus service will be provided starting at 5:30 pm to transport delegates to the Carnival! Bus service will be available after dinner to return to the conference hotels until the Carnival evening wraps up.

After Carnival is completed a bus will be available to transport delegates from the Waterloo Inn to the other conference hotels. The last bus will leave the Waterloo Inn at 1:15 am.

Tuesday June 4Transportation will start at 7:00 am with buses rotating through the hotels and to RIM Park for the conference. Between 7:00 am and 9:30 am this rotation will be on-going with buses arriving at the hotels about every 20 minutes. Buses will be available throughout the day to go between the conference site and the hotels. The last bus will leave RIM Park for the hotels at 5:15 pm.

Transportation to and from the Waterloo Inn from the other hotels will be available starting at 5:00 pm. During the evening a bus will be available to transport delegates from the Waterloo Inn to the other conference hotels. The last bus will leave the Waterloo Inn at 1:15 am.

Wednesday June 5No buses running.

Destination Inn 547 King Street North, Waterloo, ON www.destinationinn.com

Doon Valley Golf Course 500 Doon Valley Drive, Kitchener, ON www.kitchenergolf.ca/doon.aspx

Marriott Courtyard 50 Benjamin Road East, Waterloo, ON N2V 2J9 www.marriott.com/hotels/travel/ykfcy-courtyard-waterloo-st-jacobs/

RIM Park 2001 University Avenue, Waterloo, ON www.rimpark.ca

St. George Banquet Hall 665 King Street North, Waterloo, ON N2J 4G8 www.stgeorgehall.com/home.php

Waterloo Inn 475 King Street North, Waterloo, ON N2J 2Z5 www.waterlooinn.com

Transportation Information


Mike Lipkin, World-Renowned Motivator and Communicator

Mike Lipkin is one of the world’s leading motivation speakers, helping to guide individuals and corporations on their “path to pre-eminence” in whatever it is they set out to do. The founder and President of Environics / Lipkin and the author of four bestselling motivational books, Mike has helped more than five hundred companies bring out the best in their leaders and employees around the world.

Mike combines Environics’ social values research with his personal expertise and experience to provide people with the confidence and insights to motivate themselves and those around them.

Linda Edgecombe, Best-Selling Author and Motivator

Linda Edgecombe is a highly sought-after speaker who The Wall Street Journal described as an expert at “Shifting Perspectives”.

She energizes every room as she leads people to loosen up, lighten the load and laugh. With her quick wit, humour and hilarious real life stories, she consistently leaves her audiences laughing in the aisles while motivating and showing how they can shift their perspectives on life, work and themselves. Linda inspires audiences to find the meaning in what they do and to let go of what’s not working. Her messages are as welcome as a deep belly laugh and as profound as an honest look in the mirror.

Keynote Speakers

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David J. Smith, BlackBerry Executive Vice President, Enterprise Mobile Computing The future of Collaboration through Mobility:

David will discuss some of the key trends facing businesses in a world that is becoming increasingly mobile. Collaboration between organizations, with their customers and employees, will be explored in the rapid and dynamic communications environment we face today. Critical topics to be dis-cussed include cloud computing, big data, personal and work information security, and the implica-tions of mobility.

Industry Keynote Speakers

John Baker, Desire2Learn, President and CEOJohn Baker founded Desire2Learn in 1999 at the age of 22, while still a Systems Design Engineering student at the University of Waterloo.

John has built an incredibly passionate and talented team of over 700 employees focused on trans-forming the way the world learns. With people based in Canada, the US, Australia, Brazil, Singapore, Netherlands, and the UK, the company currently supports over 800 clients, and over 8 million learners in higher education, K12, healthcare, government and the corporate sector including the Fortune 1000. Desire2Learn has won numerous Deloitte Fast50 awards for 5-year rate of growth, won Top 50 Small to Medium Size Employers for 2011, 2012 and 2013, and achieved numerous other business and industry awards.

John is a strong believer in community involvement devoting both personal and business efforts to supporting educators and young entrepreneurs that are developing and applying technology to improve society worldwide. He is on the governing council of the Social Sciences and Humani-ties Research Council of Canada, chair of the board at Communitech, a board member of Canada’s National Ballet School and CTT, is on the affinity board member for Memorial University, and alumni council member for the University of Waterloo.

John has won a Top 40 under 40 for Waterloo Region in 2009, has been inducted into the Waterloo Region Hall of Fame as an Intrepid Entrepreneur of the Year in 2009, won Young Entrepreneur of the Year for Waterloo Region in 2008, and received the University of Waterloo Young Alumni Achieve-ment Medal in 2010.

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James is the Canadian Country Manager for Google Enterprise. Google Enterprise focuses on Cloud based technologies for Messaging and Collaboration as well as the various platform and infrastruc-ture as a service offerings. James is also responsible for Google Geospatial, Search and Chrome for Business units in Canada. James began his career with Nortel Networks and subsequently went on to help form two Optical Component start-up companies. James was born in St. John’s, NL and went to Memorial University graduating from Business with a focus in Math and Computer Science. James lives in Ottawa with his wife Chelsea and has three children.

James Lambe, Google Enterprise, Canadian Country Manager


Open Data: How can municipalities and the citizenry col-laborate to use open data to create new applications that had previously not even been imagined? Why are Open Data initiatives in Municipal Government growing exponentially? This stream will look at how open data is expanding, why it is being embraced and how it is being used.

IT Strategies: Information and systems drive the achievement of government strategic initiatives. Find out how your peer organizations have influenced their organization’s strategic initiatives and what initiatives have been implemented to po-sition I.T. as a strategic business partner.

Innovative Technologies: Current and emerging technologies that can be deployed to make an impact on our roles as IT professionals, and solutions that can be implemented in gov-ernments business areas and the potential benefits that in-novative technologies bring.

Next Frontier of Service Delivery: Improving Service Delivery in increments or in quantum leaps. Organizations are provid-ing solutions, whether they are simple or complex, to signifi-cantly improve service delivery to citizens and internal solu-tion partners.

Engaging Citizens: Winning the trust and admiration of the citizens we serve. The public service model of People, Service, Trusts is driving some of the innovative techniques that have been deployed to build stronger citizen engagement.

Work Force Mobilization: Deploying and supporting a mobile workforce raises a host of important issues that must be ad-dressed in order to be successful. The technology “splash” rip-ples through the organization. Learn how some organizations are riding their wave and issues that might swamp your boat.

Educational Streams

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Educational Streams Monday, June 3 10:45 am - 11:30- am

Environmental Education Using Interactive TechnologiesEngaging Citizens - Orion Theatre

Halton Region Museum with eSolutions GroupWhen promoting sustainability initiatives, interactive tech-nologies can capture the imagination and inspire audiences to learn and take action. Learn how Halton Region Museum collaborated with over a dozen community groups to create an award-winning interactive web exhibition, Jeff’s Home, celebrating Ontario’s Niagara Escarpment Biosphere Reserve, a designated UNESCO heritage site.

Presented by: Nancy Field, Manager, Heritage Services, Halton Region Museum Saj Jamal, Managing Director, eSolutions Group

__________________________________________________

Why Do It Yourself When Others will Do it for You?Open Data - Ricoh Theatre

City of OttawaThe evolution of web technology like APIs, web services,and RSS, has led to the establishment of powerful technol ogy platforms, which rely on an ecosystem to provide value instead of doing it all themselves. Governments now have that same opportunity. Like Twitter, Facebook, Apple, and Ama zon, governments too can become platforms and let others provide the end point solutions, while they focus on providing the platforms. Ask yourself why a City should build apps and websites when others will do it for you, for free.

Hear about real-life examples of where this is taking place. An ROI for technology like never seen before.

Presented by: Robert Giggey, Strategic Support Coordinator & OpenData Lead, City of Ottawa

__________________________________________________

Using Business Capabilities for IT Strategic PlanningIT Strategies - TeraMach Theatre

City of TorontoThe City of Toronto is moving to business capability based IT planning in order to drive IT investments, strategies and plans. The capability model provides a communication tool and a mechanism for business driven governance and fa-cilitates a shift in thinking from silo applications to strategic capability planning. This presentation will describe the steps taken develop the business capability model, and how it has been used to identify gaps and opportunities for rationaliza-tion

Presented by: Huw Morgan, Head Architect, City of Toronto MaryAnn Welke, Business Architect, City of Toronto

__________________________________________________

Building a Corporate GIS Solution for Departmental Service DeliveryInnovative Technologies - Room 208

Town of Whitchurch-StouffvilleTwelve months ago GIS at the Town of Whitchurch-Stouffville was a highly specialized tool accessible to only four people. One year later GIS is now available to all employees, fully inte-grated with the Town’s land management application and be-ing utilized by every department. This success was achieved by following a multi-step process while collaborating with numerous parties along the way.

Presented by: Simon Morris, GIS Administrator, Town of Whitchurch-Stouffville

__________________________________________________


Spills Decision Support SystemNext Frontier of Service Delivery - Room 207

Region of Peel with Toronto Region Conservation Authority

When large amounts of chemicals or fuel are spilled on the ground, they invariably make their way to a storm sewer and enter a lake or river, often with devastating effects. Environ-mental officers often cannot locate and contain the spill in time using paper maps. Now there’s a web-based system that pinpoints the trajectory of a spill in real time and helps offi-cials trace the spill to its source.

The Toronto and Region Conservation Authority in partner-ship with the Region of Peel, City of Brampton, City of Mis-sissauga, Town of Caledon, and Credit Valley Conservation Authority to retain the services of AGSI to develop the Spills Decision Support System for Peel Region. The project was financially supported by the Region of Peel, the municipal partners and the Toronto Remedial Action Plan.

The system gathers data from many sources and combines it into a unified data set that permits employees from each organization to work together in a coordinated fashion for everything from cleanup to determining the cause of spills and collecting information for legal purposes.

A worldwide first, the Spills Decision Support System is hav-ing a positive impact on the natural environment in the Re-gion of Peel and producing cost benefits for the stakeholders.

Presented by: Vince D’Elia, Project Manager, Toronto Region Conservation Authority Elaine Gilliland, Manager, Environmental Control, Wastewater Div. Public Works, Region of Peel Deborah Brayne, Director, Project Practice, Angus GeoSolutions Inc.

__________________________________________________

The Next Step towards a More Efficient OrganizationVendor Presentation - Room 209

Dell Inc.

Many organizational initiatives require you to reduce the cost of operations, improve IT management efficiency, and prepare for the future. There are many barriers that can affect success such as: difficult-to-manage network archi-tecture, antiquated systems that do not support innovation, inadequate data access and storage, or simply the challenge of keeping current with new technologies. Whether you are planning your next IT initiative or simply looking to address known challenges, assessing your current environment to understand potential gaps may be the right first step to begin gathering information and considering op-tions.

Presented by: Martin Yarborough – Dell IT Practice Executive

__________________________________________________

...continued Monday, June 3 10:45 am - 11:30- am


Vaughan Online (VOL), a new websiteEngaging Citizens - Ricoh Theatre

City of VaughanThe City of Vaughan new website was developed and recent-ly launched to the public. The key objectives of the website were to enhance public access to information and services provided by the City. The development of the website in-volved collaboration across all City departments and exter-nal stakeholders, who exchanged ideas and formulated re-quirements, developed content, as well as coordinated joint resources. The site itself has been recognized as a collabora-tive tool for the content publication and sharing information between the municipality and Vaughan citizens. The website uses innovative techniques to engage a broad demographic of users and to deliver timely and relevant information to them.

Presented by: Dimitri Yampolsky – CIO, City of Vaughan Neil Davis – Systems Analyst / Project Leader, City of Vaughan

__________________________________________________

Open Data & Government 2.0 – a new approach to Municipal Service DeliveryOpen Data - Room 208

City of Waterloo with eGovFutures GroupOpen Data initiatives in municipal government have been gaining momentum in the last several years with the larger sphere of Open Government having a slower rise in adoption. The presentation will provide context around Open Govern-ment 2.0 with details on several of the key components in-cluding Open Data, Citizen Engagement and Open Innova-tion. A discussion on technology infrastructure options will be provided together with a look at how all of this yields op-portunities for enhanced service delivery in municipalities.

Presented by: Garry Bezruki, CIO, City of Waterloo Jury Konga, Principal, eGovFutures group

__________________________________________________

Small Municipality SIG Networking SessionIT Strategies - Room 207

MISA Ontario Small Municipality Special Interest GroupTo be successful in delivering IT related services in a small municipality requires broad technical knowledge, an un-derstanding of departmental service delivery requirements, creativity, lots of energy and a supportive peer group. This session will provide an opportunity to meet and share expe-riences, ideas and problems faced by those of us who wear the IT hat in small municipality. The goal of this session is to discuss current challenges and successful solutions while providing a unique networking opportunity for IT service de-livery staff at small municipalities.

Presented by: Daniel Munns, Manager, Information Technology Services, Town of Whitchurch-Stoufville

__________________________________________________

Enterprise Content Management with SharePoint 2013Innovative Technologies - Orion Theatre

Regional Municipality of Niagara with NetDexterity, Inc.Strategies and lessons from Niagara’s efforts across a num-ber of coordinated projects to develop a document manage-ment system leveraging SharePoint 2013 and a combination of Apps and custom development from NetDexterity.

These engagements measured success in Improving gov-ernance, sustainability and collaboration using a new set of tools developed for SharePoint 2013.

Presented by: James Whitaker, Senior Systems Analyst, Regional Municipality of Niagara Steve Kopstick, NetDexterity, Inc.

__________________________________________________

Educational Streams Monday, June 3, 2:00 pm to 2:45 pm


Pubic Portal/AMANDA interfaceNext Frontier of Service Delivery - Teramach Theatre

City of WaterlooOver the past 1 ½ years the City of Waterloo undertook a large project aimed at enhancing the safety of residents in rental properties. A key element of this project was technol-ogy that would facilitate the application process, enhanced data storage and link residents to information, helping them to make rental decisions.

Presented by: Jim Barry, City of Waterloo Andriy Tsybulsky, CSDC Systems

__________________________________________________

iPad in City HallVendor Presentation - Room 209

CDW CanadaHow do you meet your strategic objective of offering better services to your citizens, improving open and accessible com-munication and overhauling your dated internal processes? Enter the new mobile technology world. Apple iPhones and iPads not only integrate easily and securely into your envi-ronment, but they offer you the innovation to service and communicate with your citizens the way they want to be connected. So where do you start? How do you prioritize your projects? Where do you go for inspiration and ideas and what will have the best ROI? We hope me may have some of your answers. CDW Canada and Apple are pleased to pres-ent our iPad in City Hall presentation featuring our keynote guest speaker Tina Chahal from the City of Surrey. Come join us as we discuss all of these topics and learn how City of Sur-rey uses partnerships, collaboration and other best practises to progress in their ongoing mobility journey. Some of the topics we will be discussing will be: - How to go Paperless for Council meetings - How the City of Surrey created “Red Tape Committees” to collect and prioritize mobility projects - App development best practises - Hear about successful apps be-ing used and how they are meeting and exceeding their stra-tegic purpose.

Presented by: Matthew Edwards, Government Sales Manager - CDW Canada Kellie Stewart, Channel Account Executive - Apple Canada Tina Chahal, Relationship Manager - City of Surrey

__________________________________________________

...continued Monday, June 3, 2:00 pm to 2:45 pm


Citizen Engagement to Drive Innovation

Engaging Citizens - Room 208

City of Waterloo with eSolutions GroupWebsites, mobile applications and social media help munici-palities connect with their communities. The key objective for the website initiative was to develop an online presence that fit the needs and desires of Waterloo citizens – with delivery on any device anywhere, anytime and by anyone. The City of Waterloo took a novel approach and started by actively engaging their citizens. And the citizens of Waterloo didn’t disappoint. The feedback helped to create not only an inno-vative website but a first-of-its-kind mobile app – PingStreet. Hear all about the processs and how PingStreet is revolution-izing citizen government interaction.

Presented by: Garry Bezruki, CIO, City of Waterloo Saj Jamal, Managing Director, eSolutions Group Dave Gray, Managing Director Mobile, eSolutionsGroup

__________________________________________________

City of the Future - Transforming the Citizen Experience Vendor Presentation - Room 207

SAP

Today’s citizens are digitally connected, socially networked and better informed than ever before. These empowered consumers demand outstanding services and a unique citizen-centric experience whenever they interact with municipalities, utility providers or public / private partner-ships. Attend this SAP session to learn how the next wave of technology innovations and best practices can help mu-nicipalities deliver citizen-centric services and operational excellence.

Presented by: Lance Bialas - Principal, Value & Solutions Engineering, SAP Canada

__________________________________________________

The Solutions Manager

IT Strategies - Ricoh Theatre

City of Barrie with Prior & Prior

As part of developing corporate technology plans, we are fre-quently called upon to be advocates for IT, helping IT to es-tablish itself as a partner in delivering technology solutions to the corporation. We see a new role emerging that bridges the more traditional role of IT project manager with operations leads. The “Solutions Manager” is given authority to make de-cisions informed by both parties to facilitate system imple-mentation. The Solutions Manager can be a consultant or a city/ town employee, but it must be an individual with the knowledge, organizational credibility, judgment and drive to create momentum among the players, after all, “we’re in IT together”.

Presented by: Carolyn Glaser, City of Barrie Judy Park, Prior & Prior

__________________________________________________

Getting WET Online

Innovative Technologies - Orion Theatre

Treasury Board of Canada Secretariat

Citizens increasingly expect municipalities to deliver informa tion and services online. Yet many municipalities find it dif cult to meet the needs of citizens within existing budgets. The Web Experience Toolkit (WET) is an open source project led by the Government of Canada. This code library can be re-used for free to build websites that are accessible, usable, interoperable, mobile-friendly and multilingual. The goal is to drive down research and development costs while produc ing better quality results by building and refining solutions collaboratively. This presentation will demonstrate what’s in WET, how it can help municipalities to provide a better on line experience for citizens and how municipalities can get involved to help make WET even better.

Presented by: Paul Jackson, WET Project Lead Treasury Board of Canada Secretariat

__________________________________________________

Educational Streams Monday, June 3, 3:30 pm to 4:15 pm


The Final Frontier in Effective & Efcient Municipal Service DeliveryNext Frontier of Service Delivery - TeraMach Theatre

City of Cambridge

In Cambridge, we have begun the journey of dramatic change to our field crews that deliver water, sewer, roads, and other direct services to the public. That change involves deploy-ment of tablets to crews for all work management functions that incorporate customer appointments, scheduled work, dispatched work, and routine activities. This session will pro-vide insight on how to manage cultural change with crews as tools like this is transforming their work environment and is significantly increasing transparency, accountability, and record keeping directly with staff in the field in real time. At the same time the change in process is reducing downtime, increased productivity, and efficiency both in the field and the office. Learn how Cambridge is making this transition and the work it is doing with IBM to advance the technology to incorporate analytics into real-time automated scheduling, automation, and optimization which is beginning to make measurable differences in municipal service delivery.

Presented by: Mike Hausser, Director of Asset Management, City of Cambridge

__________________________________________________

Customer Case Study – City of Brampton: Implementation of Master Data Management in the City of Brampton

Vendor Presentation - Room 209

Information Builders

Using software solutions from Information Builders, the City of Brampton, Ontario is establishing a Center of Excellence IT team to provide data quality and creating golden records through reliable services, processes, trained staff, and master data management (MDM) and integration technology.

Attend to hear about the journey to build the MDM practice to allow this high-performance team supports city strategic objectives to leverage IT to continuously improve customer service and operational excellence, and enhance service de-livery to clients, citizens, and business.

Presented by: John Ramoutsakis, Information Builders

__________________________________________________

...continued Monday, June 3, 3:30 pm to 4:15 pm


A Mobile Workforce Strategy

Workforce Mobilization - TeraMach Theatre

Town of Milton

The Town of Milton is implementing a mobile workforce strat-egy to embrace the trending popularity of mobile devices and virtualization technologies. Our purpose is to increase the flexibility and capability for staff to better serve the citi-zens of Milton, providing services seamlessly anywhere, any-time.

Presented by: Steven AsmundsonCoordinator, Technical SupportTown of Milton

__________________________________________________

Next Generation Data Center - City of Brampton’s Experience and Lessons Learned

IT Strategies - Orion Theatre

City of Brampton with Cisco Systems

When complexity, power, space, cooling, cabling, manage-ment and cost push the limits of your DC it may be time to change your architecture. Like most municipalities, Data Cen-tre sprawl, density and complexity continue to challenge ex-isting resources and budgets yet there is no end in sight as reliance on this business critical asset continues to grow.

Learn how the City of Brampton is moving to a next genera-tion Data Centre and the benefits they have experienced.

Presented by: Chris Hewitt, Network Administrator, City of Brampton John Dzurko, Account Manager, Cisco Systems, Inc.

__________________________________________________

ITS from Service Provider to Strategic Partner

IT Strategies - Ricoh Theatre

Region of Waterloo

In 2010, the Region of Waterloo ITS Division went through a “Program Review” which identified some major gaps in the way ITS was operating and in the services it was providing to the Region along with a number of recommendations. With the Director at the time approaching Retirement a new Direc-tor was hired with a mandate of making change and imple-menting the recommendations from the review. The overall goal for the new director was to elevate ITS from a solid ser-vice provider to that of a strategic partner within the orga-nization. Come learn about all of the changes and initiatives undertook over the past 2.5 years in support of this mandate.

Including:

Realigning to better support the needs of the business- Intro-ducing the role of Manager *Client services and IT planning, & Implementing a Business Relationship Management model, bringing in “IT Lite” services being offered outside of ITS, Im-proving the relationship between IT & IM&A

Ppm, Governance & Architecture - Introduction of a more formalized approach to project management and portfolio management and Introduction of Governance around the organizations investment in technology , introducing Enter-prise Principles around the use of and investment in Technol-ogy, standardising architecture

Corporate GIS - Introduction of a centralized GIS team pro-viding consulting and support services and enhancing the business use and integration of GIS technologies across the organization,

People and Organizational Change Leadership & Key Perfor-mance Indicators - Setting clear goals and measuring success

__________________________________________________

Educational Streams Tuesday, June 4, 10:45 am to 11:30 am


...continued Tuesday, June 4, 10:45 am to 11:30 am

How We Broke Down Barriers and Increased Staff Collaboration by Implementing Microsoft Lync, Of ce and SharePoint 2010

Innovative Technologies - Room 208

City of MississaugaCan thumbnail photos of staff and “real-time” indications of presence and availability make a real difference to how work-ers collaborate? Hear how the City of Mississauga rolled out Microsoft Lync, SharePoint 2010 and Office 2010 for instant, real-time communications and improve Collaboration across the organization. Includes “lessons learned” from simultane-ously implementing Lync, Office and SharePoint

Presented by: Shawn Slack, IT Director, City of Mississauga Helen Chin-Donofrio, Manager of Planning and Integration, City of Mississauga

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The Challenge – Do More with LessNext Frontier of Service Delivery - Room 207

Ontario Good Roads Association/ Autodesk / Marmak / Town of GrimsbyThis presentation demonstrates how a unique Public / Private Partnership model including the Ontario Good Roads Association, Ministry of Transportation Ontario, and munici-palities are adopting technology to provide an integrated municipal data asset management solution for small to midsize municipalities through a single point of contact. The partnership thru collaboration is developing a workflow and data sharing environment utilizing:

•MDWMunicipalDataWorks •DataVisualization •WorkForceMobility •AssetManagementIntegration •SimulationandAnalysis •ProductLifecycleManagement

The immediate benefits include increased efficiency, productivity and better design. Long term benefits include visualization and simulation.

Presented by: Joe Tiernay, Executive Director OGRA Gordon McElravy, National BIM for Infrastructure Manager, Autodesk Sales Development John Tarantino, Vice President, Marmak __________________________________________________

Increasing the efciencies of document based and compliance-centric business processes through the use of Automated Document Conversion technologies

Vendor Presentation - Room 209

Adlib Software

An in depth view of how leading government and private sector organizations are creating new efficiencies, stream-lining processes, delivering significantly more value to their clients while reducing complexity, errors, risks and the costs related document intensive work processes. This session will highlight specific use cases from organizations from all over the globe that have leveraged the same underlying technol-ogy to deliver vastly different programs that have fundamen-tally transformed their business. By sharing these various “aha moments” you will learn how peoples out-of-the box thinking regarding the re-use of technology has resulted in significant business benefits. This session will be extremely relevant and useful to those who work in document intensive work processes, information management, procurement, litigation, eDiscovery, ATIP/FOIA, records management and shared services.

Presented by: Jeff Brand

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Educational Streams Tuesday, June 4, 2:00 pm to 2:45 pm

Moving from a “Desktop First” to “Mobile First” CultureWorkforce Mobilization - Room 208

City of Mississauga

When asked for advice re: IT strategy, a famous private-sector CIO recently said “whatever you’re doing - do mobile first”. However, most municipal IT shops still have a desktop-first mindset. Let’s discuss how our systems, staff, workplaces and policies need to evolve to recognize the new mobile-first re-ality. What’s your mobile roadmap?

Presented by: Sven Tretrop, IT Manager, Mobile Apps & Workforce Mobility, City of Mississauga

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Open Data: Ontologies and the Semantic Web and their Impact on City Indicators

Open Data - Orion Theatre

University of TorontoOpen Data initiatives are growing in cities across the world. Massive amounts of data are being made available in many forms, including spreadsheets, plain text, XML and RDF files. But there exists a gap between the data’s availability and its usability. By usable we mean the adoption of common termi-nology with which to define the data (i.e., in object terminolo-gy, standard classes and properties). Without the use of com-mon terminology, it makes it difficult to perform longitudinal and transversal analysis of city data. Ontologies combined with their implementation in the Semantic Web directly ad-dress this gap. This presentation will review the Ontologies and the Semantic Web and demonstrate how they can close the gap using Global City Indicators as an example.

Presented by: Mark S. Fox, Professor, Industrial Eng. and Computer Sc., Univeristy of Toronto

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Privacy Legislation and U.S. Servers - a Real or Imaginary Barrier

IT Strategies - TeraMach Theatre

City of Greater Sudbury with StarDyne Technologies

Common practice has held for years that Canadian public sec-tor organizations cannot have servers resident in the United States because the Patriot Act potentially gives unacceptable access to private data. In some cases organizations question information that even transits U.S. based servers for this rea-son. Recent Privacy Commissioner reports shed doubt on the validity of these practices and some municipal organizations are changing their procedures and operations accordingly.

We present the basis for these developments, examples of changes in practice and invite discussion. Where does your organization stand on this? Should it change?

Presented by: Bruno Mangiardi, CIO, City of Greater Sudbury Ron Begg, COO, Government Solutions Division, StarDyne Technologies

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Communitech Forum part 1

Innovative Technologies - Ricoh Theatre

Communitech with area Municipalities

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...continued Tuesday, June 4, 2:00 pm to 2:45 pm

Development and Deployment of Go360 Permit TrackingWorkforce Mobilization - Room 207

City of Hamilton

On an annual basis the City of Hamilton repairs 2.5 km of road as a part of utility or other underground works. Citizens get annoyed when roads are repeatedly dug up, and municipal budgets suffer when such projects result in costs that are not documented and cannot be recovered. The City of Hamilton has found a solution, believed to be the first of its kind, in the form of a Permit Tracking system called Go360.

Implementation of this system has enabled the City to better schedule and coordinate excavation permits required by vari-ous utilities, reduce inconvenience to citizens, reduce liability and risk exposure while recovering costs that were previously lost. To illustrate, in 2006 Hamilton issued 500 excavation per-mits and recovered $670,000 from contractors. In 2012, the number of permits grew to 2,500 and the City recovered $3.5 million in restoration costs.

Benefits to citizens are described in a video published on Hamilton’s YouTube page, http://www.youtube.com/watch?list=UUWwjH6uRsa0TttojN8P49rw&feature=player_detailpage&v=sANzanuweM0.

Development and deployment of Go360 Permit Tracking was, and continues to be, a collaborative project involving Hamil-ton’s IT and Public Works departments and their private-sec-tor contractor, Angus GeoSolutions. The system has improved planning and coordination between Hamilton’s capital-works planners and utilities, with widespread benefits.

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AGL: Showcasing Cartegraph’s new approach to as-set and work management – the Operations Man-agement SystemVendor Presentation - Room 209

Applied GeoLogics Inc.

AGL presents Cartegraph’s new, web-based Operations Man-agement System (OMS). What is Operations Management? It is the missing piece in most enterprise systems, it is busi-ness critical, and represents about 50% of your total business costs. The OMS is a powerful, GIS-centric, fully web solution available for almost any web enabled device from smart-phones, tablets to the desktop. The OMS combines service request management, work/resource management and asset management into one easy to adopt, easy to use, simple and effective tool for every type of user.

Presented by: Lorie Goodmann, main presenter Ed Shewen, introduction

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Educational Streams Tuesday, June 4, 3:15 pm to 4:00 pm

Mobile Application Development - AirportWorkforce Mobilization - Room 208

Region of Waterloo

Mobile Application Development takes Flight in the Region of Waterloo! When confronted with an expensive upgrade of a required legacy application the Region of Waterloo Inter-national Airport worked with IT to come up with a local and creative mobile application development solution. Taking full advantage of the Region’s growing tech sector, the Airport struck a partnership with a local application developer and is in the process of building and deploying the application here and hopefully soon around the world. In this session we will review the project and discuss lessons learned to date from one of our first forays into mobile application development.

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From Legacy to Innovation: paradigm shift is re-quired in the municipal ICT environmentIT Strategies - Room 207

Technology changes are rapid and exhilarating. The wheels of progress in government are slow and incremental and at times, even painful. Municipalities in particular continue to live in legacy world while even developing countries are moving to adopt new innovations.

My presentation will advocate a paradigm shift in the role of IT in government by pinpointing some of the areas that are lagging and spell out areas that are around the corner that we need to adopt and endorse to move us into 21st Century service delivery. I will specifically propose:

Why Municipalities should bypass the Desk Top era and move to municipal online services and portals running on Tablets and Smart Devices

Why Municipalities should move prudently to adapt to and accommodate citizens expectations of ePayments and Digi-tal Wallet and perhaps even to create a new concept of “my Town” digital smart card and

Expanding the recent push for “Access my Town” evident in RFPs issued by many municipalities to permit and facilitate Multi-channel citizens communication inclusive of phone, fax, over the counter, email, online and the social media.

Presented by: Louis Shallal, P.Eng., Ph.D

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...continued Tuesday, June 4, 3:15 pm to 4:00 pm

Content Sharing and the Evolution of File Services in the Infinite Storage Era.IT Strategies - TeraMach Theatre

TeraMach with Hitachi

Business practices continue to evolve. The brick and mortar businesses with mainframe computing has evolved into flex-ible work hours, home office and web based business using open systems and shared file services. The evolution contin-ues.

Today, Information Technology departments are being asked to provide services that our typical LAN based can’t provide. Workers are dispersed geographically and work teams can be international with groups around the world sharing the same working files. The desktop has given way to the laptop which is now giving way to mobile devices such as smart phones and tablets.

Couple this problem with business analytics and social media and the growing interest in Big Data. IT is being asked to keep mountains of data for very long periods of time. This data needs to be application independent, indexed and search-able, and available seemingly at a moment’s notice.

Our traditional methods were not designed to meet these re-quirements. We have to rethink what we are doing. We are now in the infinite storage era.

HDS provides a scalable core for long term retention, Big Data and for content sharing. Traditionally seen as a archive target, the Hitachi Content Platform has evolved to provides a flex-ible long term resting ground and the Cloud target for file services, content sharing and big data requirements.

Presented by: George Kalogiros, Account Manager, TeraMach Technologies John Ryan, Solution Consultant, Hitachi Data Systems

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Communitech Forum, part 2Innovative Technologies - Ricoh Theatre

Communitech with area Municipalities__________________________________________________

IGNITE!!!Orion TheatreBack by popular demand, IGNITE sessions are intended for presenters to share their personal and professional passions, using 20 slides that auto-advance every 15 seconds for a total of just five minutes. The presentations are meant to “ignite” the audience on a subject. This session will be very fast-paced and has the potential to be very informative and perhaps even quite entertaining.

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Microsoft Productivity in the Public Sector Staying Efcient and Compliant through Multiple Work StylesVendor Presentation - Room 209

Microsoft Canada Inc.

Microsoft Productivity Specialist Joe Biernacki will discuss the global trends impacting the way we work and how Microsoft has changed the new Office to meet this changing world. He will present in detail how Microsoft has delivered significant innovation in its 2013 platform across core four areas: devic-es, cloud, social & IT control.

Presented by: Joe Biernacki, Productivity Solutions Lead, Microsoft Canada Inc.

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Educational Streams Wednesday, June 5, 10:00 am to 12:30 pm

AODA PanelWaterloo Inn

Web Accessibility Panel Discussion Municipal organizations have both a social responsibility and legislative mandate to ensure that the services they pro-vide are accessible to everyone. In particular, the content we publish on the web needs to be made accessible according to industry standards. The Accessibility for Ontarians with Disabilities Act, Integrated Accessibility Standards (AODA IAS) specifies what organizations need to do and when.

This unique forum will bring together leading experts and expe-rienced practitioners in the field of web accessibility. Come and learn about what web accessibility is all about, why web acces-sibility is important, how web accessibility impacts municipal service delivery, and what needs to be done to enhance service delivery for everyone.

One Portfolio. Unlimited Possibilities.

The FOrce ThaT Drives smarTer DecisiOnsIntergraph Geospatial 2013

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© 2013 Intergraph Corporation. All rights reserved. Intergraph is part of hexagon. Intergraph and the Intergraph logo are registered trademarks of Intergraph Corporation or its subsidiaries in the United States and in other countries.

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Exhibitor Listing

Accela 89 Accela contributes to better government through civic engagement. Today, Accela powers thousands of services and millions and transactions for more tan 500 public agencies worldwide, enabling people to connect with their govern-ments and streamline processes such as permitting, licensing, land management and public health and safety. Accela addresses a broad range of agency, business and citizen needs, and includes built in payment, scheduling, compliance and information transparency. Together with our partners, Accela can custom-tailor solutions based on precise agency specifications, or deploy pre-configured solutions based on best practice templates and packaged services in a matter of a few weeks.

Access 2 Networks Inc. 97 Securing your network is critical in todays environment. Access 2 Networks Inc is a Network Security firm that over the last 15 years has specialized in anything relating to IT Security. Professional Services, Managed Services, Security Training , Security Technologies and Consulting. To be the best we hire the best to support your Firewalls, Penetration testing, vulnerability assessments, security training, managed anti-spam, firewall and VPN, IPS, log management and correlation and web security) and secure wireless solutions.

Active Data Exchange 55 For over 15 years, Active Data Exchange has been providing enterprise calendar solutions to the Public Sector market throughout North America. Our Enterprise Calendar Engine acts as a Web Marketing Calendar, Date Aggregation System, Room/Resource Scheduling tool and Event Registration System with payment processing. Please stop by and see me to learn how we can help with posting of Social Media events, decentralized workflow, and lowering print costs over your CMS calendar.

ACTIVE Network 72 We are the technology that powers communities, helping local government improve citizen engagement and increase operational efciency. Our Citizen Access Suite of solutions helps cities and counties of all sizes deliver superior service by improving the way they are delivered to, and accessed by, citizens. It includes integrated cashiering and payment management, recreation management, citizen request management, and web content management tools.

Adastra Corporation 88 Adastra provides world-class Business Intelligence, Data Integration, Data Quality, Data Warehousing, Information Gov-ernance and Master Data Management services and solutions to leading companies around the glove. Leveraging over a decade of experience across industries and technologies, Adastra bridges the gap between pressing business needs and technology consulting to protect existing investments and extend and unlock their business value. Intelligent solutions for superior performance.

Adlib Software 51 Adlib is the leading expert in document-to-PDF transformation, specializing in the conversion and assembly of corpo-rate assets into high-quality searchable PDF, which enables the world’s largest organizations to improve the efciency, quality and control of document intensive business processes with document-to-PDF transformation solutions. Adlib is the trusted document transformation provider of Global 2000 organizations, supporting more than 5,000 international customers and partners. Leveraging over a decade of expertise Adlib provides the industry’s richest set of document-to-PDF transformation capabilities available on a single platform to help enterprises reduce the financial exposure and risk of non-compliance with regulatory agencies; reduce IT costs by centralizing document transformation; and leverage content-to-PDF as a shared services across the enterprise. Adlib is a proud Microsoft Certified Gold Partner and a member of the PDF/A Competence Center.

Alcatel-Lucent 15 Alcatel-Lucent is a world leader in the field of communications, offering comprehensive, end-to-end solutions that span voice, data, video and collaborative technologies. We provide end-to-end turnkey communications integration that improve quality of life through better energy management, efcient transportation and improved government services.

AMA NSG Inc 75 At AMA we understand the myriad of business and IT issues that organizations face today - concerns about network security and network access control, as well as the specific networking challenges affecting the campus, branch ofce and data center. This resource center was designed to provide you with our approach to the new network that offers network protection, operational simplicity, enterprise networking performance, flexibility and total cost savings.

At time of printing: May 17, 2013


Angus GeoSolutions Inc (AGSI)

29 AGSI supports municipalities by providing data and data-management solutions that increase knowledge sharing across the corporation. Municipalities use our Location Warehouse data, the most accurate and complete municipal information in the industry, to manage planning, economic, and taxation programs and to ensure that emergency first-responders have access to highly accurate and current location-based information. Among our solutions, AGSI’s Go360 software suite links municipal information in a comprehensive view so that all decision-makers have live access to universal enterprise knowledge. Two recent municipal installations include our Go360 Permit Tracking system, which helps municipalities reduce road-cut costs and inconvenience while improving safety, and the Spill Decision Support System, which is a secure mobile platform to provide real-time tracking and planning for environmental spills through municipal waterways.

Applied Geologics 13 AGL’s (Applied GeoLogics Inc.) sole business is to provide innovative work and asset management solutions and related implementation services, to drive better government. Our vehicle is Cartegraph Systems software. The provision of full Cartegraph solution implementation services and the development and deployment of off-the-shelf, value-added Cartegraph-based solutions that enhance Cartegraph’s current offerings, value-added off-the-shelf solutions are endorsed by Cartegraph, through their Business Partner Program.

Autodesk Canada / Marmak

52 For more than 30 years, Autodesk has been a leading software company. But we are more than a software company. We are a company determined to leverage every strength and asset we have—our technology, our expertise, our custom-ers, and our partners to help people imagine, design, and create a better world. Today, an Autodesk offers a comprehen-sive solution to support Building Information Modeling (“BIM”) for Infrastructure processes. Implement BIM for Infrastructure with the help of Autodesk, to design smarter and faster with intelligent model–based design tools. Evaluate project performance with integrated analysis and simulation; and communicate with visualization throughout the project lifecycle. Visit www.autodesk.com/IDS to understand how a world leader in 3D design, engineering, and entertainment software and services can help you.

Blackberry 22 Research In Motion is now BlackBerry! BlackBerry, a global leader in wireless innovation, revolutionized the mobile industry with the introduction of the BlackBerry solution in 1999. Since then, BlackBerry products and services have continued to change the way millions of people around the world stay connected.

Brainstorm, Inc. 5 As the leading industry provider of end-user training, BrainStorm has successfully trained millions of end users for organizations like the U.S. Department of Justice, Mercedes Benz, and CarFax. With a complete line of training solutions ranging from QuickHelp, on-demand video-training, to Quick Start Cards, six-page easy-to-use reference guides, BrainStorm has a customized solution to fit the needs of every organization. Visit us at booth #5 to start your end users on the road to success.

Brocade 43 Founded in 1995, Brocade is an industry leader in providing reliable, high-performance end to end network solutions that help the world’s leading organizations transition smoothly to a virtualized world where applications and informa-tion reside anywhere. Today, Brocade is extending its proven data center expertise across the entire network with future-proofed solutions built for consolidation, network convergence, virtualization, and cloud computing.

Brother International 50 Brother® Government Solutions - Print Solutions for Provincial, Local and Federal Government Our cost effective Printing Solutions offer a broad line of Products that meet the changing needs of today’s Government ofce. From your ofces, to your vehicles, Brother printers, fax machines, Multi-Function Center® Products, scanners and labeling systems are hard at work offering reliable performance at budget friendly prices. Brother also recognizes the needs of today’s Gov-ernment professional. Whether its Print Security, Eco-Conscious Products, Document Management, or Mobile Printing, getting the job done at the lowest total cost of ownership is the goal of Brother Government Solutions.

BrowseAloud 61 BrowseAloud extends the reach of websites to the 27% of the Canadian population that require reading support by removing barriers faced when interacting online. These barriers include language difculties and print disabilities such as dyslexia, mild visual impairments, cognitive disorders and where English or French is a second language. Over 7,000 websites within the public and private sector have chosen BrowseAloud to improve access to their information online, comply with legal obligations (such as the AODA ), encourage user engagement and improve efciencies.

Cell-A-Net 62 CELL-A-NET Printer Services helps their municipal and corporate clients reduce costs, improve productivity and achieve environmental goals via its Managed Print Solutions (MPS) programs. Recognized by Hewlett-Packard as an HP Docu-ment Solutions Specialist, we are a leader in ofce printing and large format printing solutions. CELL-A-NET Printer Services has proudly served the Canadian marketplace since 1989.

Exhibitor ListingAt time of printing: May 17, 2013


Cisco 1

2

Cisco offers the easiest, most dynamic way for dispersed teams to get together from anywhere, on any device using Cisco Jabber Mobility Solutions and Cisco Business Video Solutions. It’s where talent and technology meet. Use the power of Cisco collaboration tools to unify your supply chain, provide highly engaged customer service, train remote teams, and collaborate more frequently, efciently, and effectively. Transform your business processes with Cisco and FlexITy (Cisco’s Gold Certified and Collaboration Partner).

Commvault 35 CommVault is a leading data management software company passionately committed to giving organizations a better way to organize, protect, and access business information. Our unique Solving Forward® philosophy and one-of-a-kind Simpana® software deliver complete data management solutions with infinite scalability and unprecedented control over data and costs. Learn more: http://www.commvault.com

Compucom 18 CompuCom is a leading provider of enterprise-class Software, Hardware and Services. Buying IT products from Compu-Com is more than a transaction, it’s a SOLUTION. We have experts in multiple technology areas that work as part of your team to help you achieve the results you want.

Compugen 32333839

Since 1981, Compugen has provided innovative technology solutions and services to help customers leverage their in-vestments in technology infrastructure. Now we’re helping companies build and support their IT infrastructure environ-ments while leveraging the buying power of the entire government sector. We understand the unique challenges facing IT department in the Municipal Sector today and have recently been sanctioned by the Ontario Provincial Government as a best-in-class provider for the procurement planning delivery and support of your IT infrastructure requiExrements.

Computronix (Canada) Ltd

9 Edmonton based Computronix (since 1979) offers the POSSE Land Management System, a pre-configured, browser-based software suite that automates and integrates external-facing customer services and the internal workflow associated with building, planning, engineering, bylaw enforcement, business licensing, and other land management and regulatory activities for mid-sized to large-population municipalities. POSSE LMS fully supports online electronic application preparation and submissions, as well as integrated e-payment capability, for developers, contractors, citizens, and external stakeholders. POSSE LMS includes integrated mobile solutions for inspectors, bylaw enforcement ofcers and other field workers using such contemporary personal hardware devices as IPads and IPhones

Consortech 85 Consortech offers innovative software solutions for GIS professionals using spatial ETL (Extract, Transform, Load) and BIM (3D Building Information Modeling) technology. Our aim is to ensure the success of private and governmental clients projects by optimizing their technology investments and promoting the autonomy of their resources. The proven expertise of its team allows Consortech to develop solutions adapted to clients’ needs by integrating different GIS, CAD and Point Cloud technologies. The company has earned the recognition of Gold certified supplier and trainer for both AutoDesk and SAFE’s line of software, which include AutoCad vertical solutions and FME Desktop and Server. The use of FME (Feature Manipulation Engine) has translated into major productivity gains and significant cost reduction by automating workflows, saving clients significant time and resources.

CoreSolutions Software 31 CoreSolutions Software Inc. is one of London, Ontario’s top software and custom database development firms. Quite simply, we solve problems and simplify complex data to help your business run more smoothly... and then we empower you to manage your solution.

CSI Leasing 46 CSI Leasing was founded in 1972 and with more than 40 years of experience and 70 ofces worldwide, leasing in 36 countries, are the world’s largest independent IT leasing company. We pride ourselves on offering lease solutions that help clients maximize budget dollars and increase efciency throughout the equipment lifecycle. Through our wholly owned subsidiary - EPC _ we assist in minimizing technology disposal headaches by establishing a disposal solution that provides data protection and recycling, complete with full documentation at no charge. Our capabilities also offer enhanced options for data security at your facility or ours.

CTE Solutions 71 For over 10 years CTE Solutions has been delivering IT, Business and Management Skills training to IT Professionals across Canada. We take a personal and flexible approach to deliver practical training that can be immediately applied. Through our network of facilities and partners across Canada, we deliver instructor led training with public scheduled courses, private courses, virtual live courses, onsite courses, and customized courses. Our programs include Certified Microsoft, Development, IT Service Management, Enterprise Architecture, IT and Cyber Security, Cloud Computing, Stor-age, Virtualization, Project Management, Business Analysis, and Agile and Business Skills for IT.



Dell Canada 67

For more than 28 years, Dell has played a critical role in transforming computing. Today, customers require solutions and services that enable greater mobility, virtualization, cloud computing and ubiquitous data capacity and access. Dell delivers technology that is more efcient, productive and accessible for its customers. Visit us at www.dell.ca.

Desire2Learn 47 Desire2Learn Incorporated and its subsidiaries, including D2L Ltd., is a world-leading provider of enterprise eLearning solutions that enable institutions and other organizations to create teaching and learning environments that reflect their vision, values, goals, pedagogical approaches and branding. Founded in 1999, Desire2Learn has ofces and personnel located in North America, the U.K. and Australia. Desire2Learn supports more than eight million learners worldwide and clients include higher education, K-12, as well as associations, government and other leading organiza-tions. Desire2Learn is proud to be providing the conference mobile app at this year’s MISA Ontario Annual Conference & Trade Show. For more information, visit: www.Desire2Learn.com, call 1.519.772.0325 or toll-free 1.888.772.0325 (within North America), 0808.234.6744 (U.K.) and 1800 656 210 (Australia).

Digital Boundary 83 Digital Boundary Group services include: external penetration testing; web application penetration testing, infrastruc-ture security assessments; SCADA security assessments and security training

D-Link Canada Inc. 45 D-Link has proven itself as a network vendor devoted to engineering innovative products that interoperate seamlessly based on standards while leading in energy conservation, self-healing and other design attributes that lower total cost of ownership. D-Link’s commitment to practical innovation and quality is focused on ensuring that the value D-Link provides goes far beyond the extremely competitive purchase price. With over 25 years of building networks for busi-nesses worldwide, D-Link’s innovative technologies empower their organizations to connect to more productivity, more security, and more opportunity.

Empowered Networks 59 Empowered’s presence at MISA 2013 is focused on Empowered PPM, our Project Portfolio Management practice area, and our successes with all levels of government and the private sector. Visit Empowered to learn more on how we can help with your business challenges in managing projects and resources, and to optimize your PMO, with our consulting services, and solutions based on CA Clarity™ - on-site, or as-a-service. Empowered Networks is a specialized Systems Integrator – designing, deploying and managing practical technical solutions by combining proven products and systems with technical, engineering and consulting expertise. With our team of over 70 technical professionals, we solve the toughest technical problems, extend teams, recommend, deploy and integrate the right hardware and software, and deliver unparalleled support across Canada. For more information, please call 1.877.325.1855 or visit empowered.ca.

eSolutions 10

11

eSolutionsGroup Limited is an award-winning digital agency that develops engaging web, mobile and marketing solu-tions for leading governments, businesses and non-profit organizations. Our innovative technical and creative teams uniquely positions us to deliver exceptional results for our clients. At eSolutions, we’re working together to help you stand out from the crowd.

ESRI Canada 93 Esri Canada provides enterprise geographic information system (GIS) solutions that empower municipalities to make timely, informed decisions by leveraging the power of geography. The company distributes the world’s leading GIS software from Esri, which is the GIS standard in all levels of government across Canada. Esri Canada also provides a com-prehensive portfolio of complementary GIS products and services including solutions for public works, asset manage-ment, computerized maintenance management, automated vehicle location, property assessment, law enforcement and others. Through the Esri Canada Community Maps Program, municipalities reduce costs and advance their open data initiatives by contributing their geographic content to be shared with the public as community maps hosted in the cloud

First Base 12 Established in 2000 as a subsidiary of JD Barnes Ltd., the largest surveying/mapping firm in Ontario, First Base Solutions Inc. (FBS) is focused on providing geospatial products and services to all levels of government in Canada. FBS owns aircraft and high-speed digital cameras used in capturing high resolution aerial orthophoto imagery, and separate aircraft for capturing oblique imagery under contract with Pictometry. Our web services division sells, implements and supports the full Google geo product suite – Maps, Earth Enterprise, Maps Engine, Coordinate, Tracking and Geoloca-tion API’s – and designs and develops custom applications. We are also an authorized reseller of DigitalGlobe/GeoEye satellite imagery.



Fortinet 19 Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and a market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protec-tion against dynamic security threats while simplifying the IT security infrastructure. Our customers include enterprises, service providers and government entities worldwide, including the majority of the 2012 Fortune Global 100. Fortinet’s flagship FortiGate product delivers ASIC-accelerated performance and integrates multiple layers of security designed to help protect against application and network threats. Fortinet’s broad product line goes beyond UTM to help secure the extended enterprise - from endpoints, to the perimeter and the core, including databases and applications. Fortinet is headquartered in Sunnyvale, Calif., with ofces around the world.

Future 2000 Systems Inc 69 Future 2000 Systems Inc. is a Canadian company founded in 1993 specializing in IT System Integration. Future2000 has always been committed to supplement and provide the expertise required by any organizations to align and enable technology with their business vision and strategy. Our strategic partnership with key technology partners such as Sophos and Tegile Systems provides us the ability to offer our clients “best-of-breed” solutions designed to meet or exceed our clients’ requirements. Sophos provides a full portfolio in Security providing efciencies in combining many products under one solution managed on one pane of glass. Tegile is pioneering a new generation of enterprise storage arrays that balance performance, capacity, features and price for virtualization. Future 2000 Systems listens and offers services that improve efciency at reduce cost. We partner to maintain your competitive edge.

iLOOKABOUT Inc. 90 iLOOKABOUT is a leader in the delivery of street level and aerial imagery used in municipalities for asset and property management. Utilizing our web based GeoViewPort platform, users can combine their own information with third party datasets and GIS tools to deliver Desktop Review capabilities across the enterprise. As an MPAC technology partner, iLOOKABOUT collaborated with MPAC’s development team to create and support the AboutMyProperty™ ap-plication released to 4.5 million Ontario property owners in the fall of 2012.

IMEX 64

65

Imex Systems Inc. is a public sector focused company that provides products and services related to online services, e-payments, business process management, document and records management, etc. iCity is our ready made multi-channel services delivery and portal platform for municipal governments. Imex also provides services for SharePoint and dynamics CRM implementations.

Information Builders 14 Superior customer service and market-leading innovation are the two fundamental principles that drive Information Builders and its employees every day. Our only interest is making sure our customers can apply intelligence, integra-tion, and integrity solutions to dramatically improve the performance of their entire organization. Customer success is everything at Information Builders.

Info-Tech 30 “Info-Tech Research Group, Inc. membership service combines actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns. Info-Tech helps IT professionals to: quickly get up to speed with new technologies; make the right technology purchasing decisions - fast; deliver critical IT projects, on time and within budget; manage business expectations; justify IT spending and prove the value of IT; train IT staff and effectively manage an IT department“

Intergraph 63 Intergraph is the leading global provider of engineering and geospatial software that enables customers to visualize complex data. Businesses and governments in more than 60 countries rely on Intergraph’s industry-specific software to organize vast amounts of data to make processes and infrastructure better, safer and smarter. The company’s software and services empower customers to build and operate more efcient plants and ships, create intelligent maps, and protect critical infrastructure and millions of people around the world.

ISA/McAfee/IronKey by Imation

16 ISA delivers enterprise-strength technology to medium and large organizations by offering industry leading IT Security, Service Desk and Performance Management solutions. McAfee proactively secures systems and networks from known and as yet undiscovered threats worldwide. Home users, business, service providers, government agencies, and our partners all trust our unmatched security expertise. IronKey solutions meet the challenge of protecting today’s mobile workforce, featuring secure USB solutions for data transport and mobile workspaces. IronKey is the mobile security portfolio of Imation Corp.



KANA Software Inc. 96 KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on premise or in the cloud, KANA lets organizations take complete control over customer service interactions so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 900 enterprises, including half of the Global 100 and more than 250 government agencies. KANA is based in Silicon Valley, California and has ofces worldwide. Follow KANA on Twitter: http://twitter.com/KANAsoftware.

KidsAbility Foundation 94 “Stop by booth 94 to purchase your raffle tickets in support of KidsAbility, our chosen charity for this year’s conference. The KidsAbility Foundation serves our community in making a difference for the thousands of children and youth with special needs who receive life-changing therapy and support services at KidsAbility. Special thanks to our generous contributors: Panasonic; Rogers; Brainstorm; Desire2Learn; MidRange; IBM; Anixter“

Laserfiche 36 Since 1987, Laserfiche® has used its Run Smarter® philosophy to create simple and elegant enterprise content manage-ment (ECM) solutions. Since 1987, more than 32,000 organizations—including numerous municipalities and provincial agencies—have used Laserfiche to streamline document, records and business process management.

Latitude Geographics 86 Hundreds of organizations around the world rely on Geocortex software by Latitude Geographics to transform how they design, develop and maintain Esri ArcGIS web mapping applications. They do more; faster at less cost and risk, and with better results. Latitude has been an Esri Platinum Partner since 2010.

MicroMarket Business Centre / OnServe

44 Micro Market Business Centre has been in business since 1987, providing certified solutions for Microsoft based server and operating system platforms. Our service model is built on team relationships with customers, vendors, and staff. You can rely on our technical team to deliver the best practices for your IT projects.

MISA’s upcoming conference information

MISA Stop by for details of the 2013 Security Conference in Chatham Kent and the 2014 MISA Ontario Annual Conference and Tradeshow in Ottawa

Motion Computing 99 Motion Computing® empowers businesses worldwide with technology solutions designed to optimize the performance of mobile workers. Through industry-leading rugged tablet PCs, tailored accessories and services – Motion delivers mobile technology solutions customized to business workflows. Purposely built for vertical markets including field service, healthcare, utilities, construction, retail, public safety and first responders - Motion’s suite of mobile technology solutions improves worker productivity, data accuracy and security, while enabling real-time decision making at the point of service.

MPAC 84 MPAC is a not-for-profit corporation responsible for accurately assessing and classifying Ontario’s nearly five million properties. (mpac.ca/aboutmyproperty.ca)

Municipal Media 80 Municipal Media Inc. is about helping local and regional governments connect with residents about their services. Founded in 2001, we began by offering an easy-to-use, cost effective, online software that allows solid waste depart-ments to design their own outreach calendars. But with our finger on the pulse of emerging communication technolo-gies, we knew that outreach was “going mobile” so we developed and launched ‘my-waste’, the one and only fully integrated and totally customizable app designed specifically for solid waste departments. Now, as residents shift in huge numbers to iPhone and Android smartphones, local governments are looking to go mobile with the full menu of municipal services. Talk to Municipal Media about how your municipality can connect with residents with ‘my-waste’ or a fully customizable my-city/town app! www.recyclingcalendars.com or call 1-855-343-3363.

NCI Netcyclops 95 NCI is Canada’s premier full service provider of IT security and networking solutions, dedicated to securing the con-fidentiality, integrity and availability of networks. NCI’s client-focused delivery and extensive experience in network assessment, design, engineering, project management, installation, implementation, support and maintenance has resulted in a 98% client retention rate. NCI provides IT Security and network solutions to a broad spectrum of clients: government agencies, education, municipalities, law enforcement agencies, healthcare, merchants, manufacturers, mining, insurance and financial institutions. Its team of security experts hold manufacturer specific and industry wide certifications including: CISSP, CISA, GPEN, ASV, PCI-DSS, PA-DSS, CWNA and CWNP. For more information please visit www.nci.ca



Exhibitor Listing

Océ-Canada Inc. 81 Océ, a Canon Group company, is the global leader in manufacturing large format printers for technical drawings, signage and display graphics and production printers for transaction printing and graphic arts. For more information visit www.oce.ca

OCR Canada Ltd. 40 OCR Canada Ltd. is the Canadian leader in service and support when it comes to mobile computers, barcode scanners, wireless networks, and RFID solutions. More companies turn to us as their trusted advisor in Automated Identification Data Capture (AIDC) solutions than any other company in Canada. Since 1981, we have been the recipient of over 100 achievements and awards in the barcode and wireless network industry. Our staff of experts have serviced more than 8,000 customers in Canada and across the globe. We have been an innovative leader in the data collection solutions industry ever since our inception. Our solutions help companies streamline their operations, protect their competitive advantage and improve process efciency. We also offer the highest level of service on all our barcode, RFID and wire-less network equipment.

Oracle Public Sector 92 With more than 390,000 customers—including 100 of the Fortune 100—and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of busi-ness hardware and software systems. Oracle engineers hardware and software to work together in the cloud and in your data center–from servers and storage, to database and middleware, through applications. Oracle systems: i) Provide better performance, reliability, security, and flexibility; ii) Lower the cost and complexity of IT implementation and management and iii) Deliver greater productivity, agility, and better business intelligence. For customers needing modular solutions, Oracle’s open architecture and multiple operating-system options also give customers unmatched benefits from best-of-breed products in every layer of the stack, allowing them to build the best infrastructure for their enterprise.

OyezOyez by Lexum 98 OyezOyez is the fastest, easiest and more affordable way to manage and share your municipal documents online. OyezOyez is a web-based platform providing professional and efcient online publishing, flexible document manage-ment, dynamic navigation, powerful search features, and more. OyezOyez improves the municipality’s website by offering an affordable way to integrate tailored navigation and advanced search tools. OyezOyez is developed by Lexum, the legal technology firm that has been developing solutions for the Canadian legal field since 1992.

Palo Alto Networks, Inc. 53 Palo Alto Networks, Inc. has pioneered the next generation of network security with our innovative platform that allows you to secure your network and safely enable the increasingly complex and rapidly growing number of applications run-ning on your networks. At the core of this platform is our next-generation firewall which delivers visibility and control over application, users, and content within the firewall using a highly optimized hardware and software architecture. This platform uniquely offers you the ability to identify, control, and safely enable applications while at the same time inspecting all content for all threats all the time. These capabilities are combined with superior performance compared to traditional approaches, including those found in a UTM or software blade approach. Our approach allows you to simplify your network security infrastructure and to eliminate the need for a variety of stand-alone and bolt-on security devices. Our platform can address a broad range of your network security requirements, ranging from the data center to the enterprise perimeter to the far edges of the network, which includes branch ofces and mobile devices.

Panasonic 37 Panasonic has built a strong reputation as a leader in providing state-of-the-art technology to the Canadian market, including a full line of rugged and semi-rugged notebook computers. The TOUGHBOOK series are built for tough conditions. Engineered to withstand drops, spills, dust and dirt, TOUGHBOOK computers go where the user goes, ready to perform in spite of harsh environments and rough handling. TOUGHBOOK computers are designed to endure the demanding conditions of mobile professionals in fields that include law enforcement, military, utility and busy profes-sionals on the go. Ruggedized features include a full or partial magnesium case 20 times stronger than ordinary plastic, a shock-mounted hard drive and sealed keyboards that resist the hazards of dirt, dust and spills. With super-long bat-tery life, integrated wireless LAN, GPS capabilities and more, the ruggedized Panasonic TOUGHBOOK allows you to stay connected from anywhere. To learn more visit our web site at www.panasonic.ca



Quartet Service Inc. 48 Founded in 1998, Quartet Services is a Managed Services provider, headquartered in Toronto and with ofces across the GTA. We specialize in providing IT services to companies through our in-house help desk, local cloud infrastructure and private fibre-optic network. Our numerous vendor certifications position us well to be quick in response to our customer needs and diverse with solution offerings. Our projects types range from IT infrastructure planning, to sourcing, imple-mentation, measurement and adjustments. We leverage the economies generated by this centralized IT infrastructure management to provide service accountability, reliability and efciency that are normally only available to very large companies.

Range Mobility, Inc. 41 Range Mobility, Inc. specializes in fleet vehicle outfitting including laptops, tablets, in-vehicle docking stations and mounting equipment, GPS tacking, LED emergency lighting, with installation services available across Canada and the United States. Visit us online at www.rangemobility.com

Ricoh 76

77

Ricoh is a global technology company specializing in ofce imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD). The majority of the company’s revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

Rogers 20 Rogers is a diversified public Canadian communications and media company. We are Canada’s largest provider of wireless voice and data communications services and one of Canada’s leading providers of cable television, high-speed Internet and telephony services. Through Rogers Media we are engaged in radio and television broadcasting, televised shopping, magazines and trade publications, and sports entertainment. We are publicly traded on the Toronto Stock Exchange (TSX: RCI.A and RCI.B) and on the New York Stock Exchange (NYSE: RCI). For further information about the Rogers group of companies, please visit www.rogers.com.

Rolta Canada Ltd 17 Rolta is a recognized leader in GeoSpatial solutions serving hundreds of organizations around the world. The Rolta OnPoint product line, with a “Configure vs. Code” approach, offers a simple way to deliver improved efciencies. And with a server-based licensing model, costs are less than concurrent user or named account software offerings. Rolta is a leading provider of innovative IT solutions for many vertical segments, including Federal and State Governments, Utilities, Process, Power, Financial Service, and Healthcare. By uniquely combining its expertise in the IT, Engineering and GeoSpatial domains, Rolta develops exceptional solutions for these segments. The Company leverages its industry-specific know-how, rich repository of intellectual property that spans photogrammetry, image processing, geospatial applications, business intelligence, analytics, field-proven solution frame works and deep expertise in cutting edge technologies like Geo BI, Cloud computing, Software Defined Infrastructure and Big Data for providing sophisticated enterprise-level integrated solutions.

Route 1 42 Route1 delivers industry-leading digital security and identity management solutions that help organizations meet the challenge of providing their people with remote access to enterprise networks while protecting digital resources and sensitive data. We enable secure remote access through The Power of MobiNET, our proprietary communications and service delivery platform. Based on FIPS-140-2 cryptographic modules, MobiNET simplifies the process of meeting stringent regulatory requirements for privacy and security. It employs an identity-based access system that lets em-ployees work from anywhere at any time - without compromising electronic security. MobiNET is at the core of Route1’s DEFIMNET platform as well as our suite of devices and application software. In a world that questions how to achieve high-security remote access, Route1 has the answer.

SAP Canada 79 As the market leader in enterprise application software, SAP helps companies of all sizes and industries run better. SAP delivers solutions to help Canadian municipalities of all sizes become better run cities by leveraging best practices and innovations in technology including analytics, cloud, mobile, in-memory computing and business applications to deliver citizen-centric services and operational excellence.



Exhibitor Listing

Scalar Decisions 3

4

Scalar Decisions is a national IT solutions integrator headquartered in Toronto with regional ofces in Vancouver, Calgary, Ottawa and London. Scalar is the Canadian leader in designing, deploying and managing innovative solutions focused on data centre automation and cloud enablement, and operates a significant managed services division. In 2010, 2011 and 2012, Scalar was named on the PROFIT list of the fastest-growing companies in Canada. For further details, visit www.scalar.ca or follow Scalar on Twitter, @scalardecisions

Sharp Electronics of Canada Ltd

34 Sharp strives to help you create a balance between work and personal time with products that enhance life at work, at home, and everywhere in between. Sharp is dedicated to improving lives through the use of advanced technology and a commitment to innovation, quality, value and design.

Smart Thought Technologies

54 Founded in 2003, Smart Thought Technologies has grown to become a leader in Mobile and PBX call accounting. Our easy to use software, MethodiCall, has helped many Municipal Governments within Ontario to understand their telecom expenses We help the Public Sector understand their total spend, identify saving opportunities, create subscriber vis-ibility and accountability for their usage, provide timely, actionable management reports at your fingertips and reduce administrative time for system management. We also offer RFP design and review for Carrier negotiations, mobility or PBX

Spyders Inc. 49 Spyders provides information security and IT networking solutions to assist public and private sector organizations securely enable their operations. Spyders provides assessment and advisory consulting services, technology solution integration services and managed security and network managed services. Juniper Networks was founded on a simple but incredibly powerful vision for the future of the network: “Connect everything. Empower everyone.” We believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. We are dedicated to uncovering new ideas and creating the innovations that will serve the exponential de-mands of the networked world. To do this, we’re leading the charge to architecting the new network, built on simplicity, security, openness and scale.

StarDyne Technologies 87 StarDyne is a technology company providing strategic leadership with a long-term investment perspective to support our companies. We have a proven success record and an impressive management team driving our Group Companies in their respective markets.

Storageflex Inc. 58 Storageflex is an ISO 9001:2008 Certified Company providing Channel Partners and their Customers with Network Stor-age Solutions encompassing Acceleration, Archiving, Backup/Restore, Consolidation, Compliance, Connectivity, Disaster Recovery and Encryption Technologies. Storageflex has over 2 decades of experience in the manufacturing of Mass Storage Products for Unix, Intel and MacIntosh Networks. Storageflex is proud to be the manufacturer of choice for over 20,000 installations worldwide since 1983.

Symantec 57 Symantec protects the world’s information, and is the global leader in security, backup and availability solutions. Our innovative products and services protect people and information in any environment – from the smallest mobile device, to the enterprise data centre, to cloud-based systems. Our industry-leading expertise in protecting data, identities and interactions gives our customers confidence in a connected world. More information is available at www.symantec.com or by connecting with Symantec at: go.symantec.com/socialmedia

Targus 78 Targus is universally recognized as the world’s best selling notebook carrying case brand, and the leading provider of accessory products for the mobile lifestyle. Targus offers a complete range of mobile accessory products to enhance the mobile computing experience, and continues to set the standards in excellence for protection, craftsmanship, and functionality in portable carrying cases and accessories for notebooks and various other mobile devices.

TeraMach 28 TeraMach is a technology solution provider that serves business and government clients across Canada, with ofces in Ottawa and Toronto. We share a common goal with each of these clients: their success. No matter how you measure it, we are dedicated to helping you achieve it. In fact, your success and peace of mind are the driving forces behind everyone and everything we do at TeraMach.



Teranet 82 Teranet built and manages Ontario’s electronic land registration system, one of the most advanced land registries in the world. Our mapping and title data solutions leverage parcel mapping, and related property and ownership attribute data from the electronic land registration system. Teranet offers Ontario municipalities, provincial ministries and agen-cies, utilities and other organizations timely, convenient and cost effective customized deliveries of this information.

TGT Solutions 23 TGT creates solutions which help organizations to Profit Through Technology®. We work with you to optimize your processes and we use technology from Oracle, Microsoft and IBM to create Best in Class solutions. We have created outstanding solutions for our clients and we look forward to helping your organization to Profit Through Technology®. Visit us at www.tgtsolutions.com

The Createch Group 8 The Createch Group, a Bell Canada Company, is a leading consulting provider of supply chain optimization and integration of information technology (IT) solutions. Our services range from operational performance improvement, enterprise resource planning (ERP) and customer relationship management (CRM) to asset management solution implementation. Over the past 18 years, The Createch Group has delivered substantial performance improvements to more than 1,200 companies across Canada.

Tyler Technologies Inc 66 Tyler Technologies is exclusively focused on providing integrated software and technology services to the public sector. We deliver an expansive portfolio of software solutions that span the breadth and depth of the mission-critical services for the public sector including permitting, licensing, asset management and citizen relationship government software solutions. Visit us online at www.tylertech.com

Unit4 70 UNIT4 Business Software is the North American subsidiary of UNIT4, a global business software and services company that creates, provides and supports software for Business Living IN Change - delivered via the cloud or on-premise. We offer solutions that help these fast-changing public, private, non-profit and higher education organizations embrace business change - simply, quickly and cost-effectively.

Veeam Software 56 Veeam® Software, an Elite VMware Technology Alliance partner and a Microsoft managed partner, develops innovative products for virtual infrastructure management and data protection. Customers can reduce costs, minimize risks and fully realize the promise of virtualization with Veeam. he company’s free FastSCP™ tool is used by more than 150,000 VMware professionals, making it the most widely used tool to help manage VMware.

Vision Internet 21 The Government Website Experts – is the national leader in government website development and has transformed nearly 500 government and education agencies in 39 states. Turnkey solutions include consulting, graphic design, content management, custom programming, hosting, and maintenance services, as well as the Vision Content Manage-ment System which was created specifically for local government.

WorkTech Inc. 91 WorkTech Inc. develops, supports and implements robust work, asset and service management software for organiza-tions in the government, education and utilities markets.

Zycom Technology 60 Zycom delivers the elasticity needed to support all your business needs. Leveraging our strengths in datacentre infra-structure, networking, security and virtualization, our team can provide you with professional services to implement new technologies and private cloud solutions, such as virtual desktop infrastructure (VDI). Going beyond implementa-tion, we’ll even support your company with our managed services practice (myIT). Transforming your I.T. infrastructure into a “cloud-state” is your gateway to better managed resources and on-demand computing. Zycom aims to be Canada’s most trusted integrator of private cloud solutions.



Notes

Social media: everyone’s using it today. Facebook, Twitter, LinkedIn, Google+, blogs, and photo/video sharing sites. These and other services have literally hundreds of millions of users. But what does it mean for your municipality? Or for you as a municipal politician? Is it a potentially huge audience for marketing, business attraction, staff recruitment and even votes? Or is it all hype?

As Ian Chadwick explores in his new book, Digital Connections: Social Media for Municipalities and Municipal Politicians, social media is both a boon and a minefield for municipalities. For newcomers, this book is a practical guide about where to start. For municipalities already using social media, it offers thought-provoking issues: liability, staff access, compensation, security, and crafting social media policies.What services should you use? What are the rewards and what are the risks? How do you measure success and failure in social media? How do you measure activity and response rates? Who owns and controls usernames and passwords? How do staff update and monitor your municipal pages in social media? These issues and many more are discussed.Ian Chadwick is the author of Politically Speaking: Media Relations & Communication Strategies for Municipal Politicians (Municipal World, 2011). He has been a municipal councillor since 2003, and is a veteran of 40 years working in and with the media: newspapers, radio, and TV.Ian began using computers in 1977 and has been building websites since 1995. Today, he consults on website design and interfaces, maintains a blog and forum, and is an avid user of social media.

ESSENTIAL POLICY MAKING REFERENCE!

SOCIAL MEDIAFOR MUNICIPALITIES

$29.95Plus applicable taxes,shipping and handling

BookShopMW

books.municipalworld.comor call 1-888-368-6125

Social Media for Municipalities

Order Ian’s bookfrom MW’s online

bookstore


Notes

As Canada’s largest privatelyowned and operated ITservices provider and PCsystems integrator, Compugenoffers practical, real-worldsolutions and a comprehensiverange of support services.

We are focused on the designand implementation ofinnovative hardware, softwareand networking solutions tomeet the needs of Canadianbusiness and government.Our goal is to manage rapidlychanging informationtechnologies that will drive andsupport sustainable businessresults for our customers.

Solution & Services- IT Infrastructure Solutions

- IT Lifecycle Services

- IT Optimization Services

Compugen:“Simplifyingthe business oftechnology…together”


Notes

SAP Canada is pleased to sponsor the MISA 2013 conference - including exclusive sponsor of the Awards Banquet - being held this year in Waterloo, Ontario.

As the market leader in enterprise application software, SAP helps companies of all sizes and industries run better. At SAP, innovation is more than developing software - it’s developing breakthrough technologies and best practices that shape IT trends.

SAP delivers solutions that help Canadian municipalities of all sizes become better run cities by leveraging best practices and innovations in technology including analytics, cloud, intelligent data, mobile, in-memory computing and business applications to deliver citizen-centric services and operation excellence.

City of the Future - Transforming the Citizen Experience

Today’s citizens are digitally connected, socially networked and better informed than ever before. These empowered consumers demand outstanding services and a unique citizen-centric experience.

SAP will showcase the next wave of technology innovations and best practices that help municipalities deliver citizen-centric services and operational excellence.

Please join us in the SAP ‘Your Room Your Show’ breakout session or drop by SAP’s booth at the tradeshow to speak with a representative and learn more about how SAP’s solutions can help Canadian municipalities become better run cities.

For additional information please contact Sean Murray at [email protected].

We look forward to seeing you at MISA 2013!

Best regards,

Terry Madore Vice President, Strategic Industries SAP Canada

Your trusted IT partnerTeraMach has been a technology solution provider serving public sector clients across Canada for 17 years. Customers have viewed TeraMach as a trusted supplier of hardware, software, and professional services. Our goal is to provide solutions that improve efficiency and reduce cost in your data center, while evolving to the latest infrastructure convergence technologies.

Solution CategoriesTeraMach’s solutions have been designed to help customers address issues in the areas of:■ End User Computing ■ Data Management and Protection ■ Enterprise Information Management ■ Data Centre Migration and Optimization ■ Data Centre and Campus ■ Email

Join TeraMach and our Partner Hitachi Data Systems at the MISA Ontario 2013 Conference and Tradeshow.

• Sunday Welcome Reception and Jazz Night

• Tradeshow FloorBooth Number 28

• Speaking Engagement

1130 Morrison Drive, Suite 105 Ottawa, ON K2H 9N6 (613) 226-7775

600 Alden Road, Suite 100Markham, ON L3R 0E71-877-226-6549

TeraMach Technologies Inc.Inquiries: [email protected]

Reliable technology solutions focused on customer success

2013 misa ontario annual conference and tradeshow program · going to the misa ontario annual...

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