2012 trends infosys
TRANSCRIPT
![Page 1: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/1.jpg)
C a n d i d a t e E x p e r i e n c e - 2 0 1 2
![Page 2: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/2.jpg)
T r e n d s - 2 0 1 2
ScarcityLearningPipelines
CommunicationEngagement
![Page 3: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/3.jpg)
![Page 4: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/4.jpg)
4
![Page 5: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/5.jpg)
2011
- 100s- 58- 33- 24- 11,500
![Page 6: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/6.jpg)
2003 - Vinnie BoombotzCredit and Collections Supervisor
2004 - Gold E. LocksMarketing Assistant
2005 - Josh RandallRecruiting Team Leader
2006 – Ted E. BaerAdministrative Assistant
2007 – Morris (M.R.) GoodbarMBA Graduate
2008 – James (Jim) Knee CricketSales
2009 – William B. BagginsAccounting
2010 – Jack CoostowEnvironmental Technician
2011 – Chris KringleSecurity Systems Programmer
2012 – Charles BrownMarketing Assistant
![Page 7: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/7.jpg)
![Page 8: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/8.jpg)
8
![Page 9: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/9.jpg)
9
“Never in history have we been more in need of quality candidates
from the board level to the shop floor….
…but the problem is that too often we want tohire people someone else has trained.”
Frederick W. TaylorPrinciples of Scientific Management, 1911
![Page 10: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/10.jpg)
![Page 11: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/11.jpg)
![Page 12: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/12.jpg)
![Page 13: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/13.jpg)
![Page 14: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/14.jpg)
1997 Sources of Hire
28.7% - Newspaper ads 19.7% - Employee Referrals 10.4% - Agency (Contingent) 8.7% - Contract Recruiters 8.3% - Job Fairs 5.0 % - Other advertising 4.6% - Image advertising 4.2% - Trade journals 2.9% - College 2.9% - Resume services 2.1% - Agency (Search) 2.1% - Internet 1.5% - Radio
Figure 4Figure 4
![Page 15: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/15.jpg)
15
![Page 16: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/16.jpg)
16
![Page 17: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/17.jpg)
17
![Page 18: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/18.jpg)
![Page 19: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/19.jpg)
Source: CareerXroads SOH, 2/2012
Figure 11Figure 11
Q: What impact does Social Media have?
(Linkedin)
![Page 20: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/20.jpg)
![Page 21: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/21.jpg)
200720062005
2003 2004 2008 2009
36% 38% 32% 34% 28% 39% 51% 50%
Source: CareerXroads, 2/2012
41%
20112010
Figure 2Figure 2
![Page 22: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/22.jpg)
22
![Page 23: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/23.jpg)
95%
![Page 24: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/24.jpg)
24
![Page 25: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/25.jpg)
...able to tweet their jobs.
22%
13%
Recruiters say their mobile phones are…
...able to search their ATS
![Page 26: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/26.jpg)
...TEXT, call or chat with recruiters?
...navigate to your firm’s m.enabled Career Site & search for new jobs?
...CHECK their resume STATUS?
Candidates use their mobile phones to…
...APPLY for a job with a previously saved profile?
36%
3.2%
19.4%
32%
![Page 27: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/27.jpg)
27
![Page 28: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/28.jpg)
28
Source: thecandidateexperienceawards.org, 2011
![Page 29: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/29.jpg)
29
![Page 30: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/30.jpg)
Definitions are Important: What is a Candidate?
![Page 31: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/31.jpg)
“I received my job offer in writing after my Summer internship and accepted immediately.”
“The Recruiter who hired me does not respond to my text messages, emails or phone calls. Does XXXXXX still want me?”
(Tweeted to over 500 friends on Facebook)
Contrast This:Contrast this…
![Page 32: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/32.jpg)
-Recruiting passes the candidate to the Hiring Mgr
- Candidate is assigned a Mentor.
- Candidate option includes a return visit… bring anyone they wish.
-Mentor invites mentee home for lunch.
-Realtor shows Apartments/Homes.
-Saturday dinner with department heads.
-Candidate given agreed time to accept.
(A Fortune 500 Consumer Product Company’s On-boarding practices…for entry level)
With This:…with this.
![Page 33: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/33.jpg)
“I graduated last Friday.
Started work with xxxxx on Monday in NYC.
Tuesday I worked a 13 hour day.
Tomorrow I have to get up at 5 AM to do it again.
No one told me….Work Sucks.”
Bottom Line….engagement leads to performanceGuess which one likely produced this result
![Page 34: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/34.jpg)
Source and apologies: Non Sequitur, Wiley Miller 8/28/10
Black hole
Rule #1 – “Walk in My Shoes”
![Page 35: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/35.jpg)
Source: CareerXroads survey, 2011
52.7% of Recruiters... HAVE APPLIED
TO THEIR OWN JOBS
BUT ONLY 7% of Employers…
have EVER attempted to ‘MYSTERY-SHOP’
their recruiting process
http://www.ereexpo.com/2011spring/conference/agenda/conference-sessions/#session-256
Rule #1 – “Walk in My Shoes”
Source: CareerXroads Colloquium survey, 2011
![Page 36: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/36.jpg)
36
Rule #2 – “Hear Me Now”
![Page 37: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/37.jpg)
46.3%
2.4%7.3%
No
YesEven those who abandon the application
No, (Some Not ALL).
Do you ask ALL Candidates to give you feedback about your APPLICATION Process?
“I was asked before beginning the application if I would be willing to provide feedback immediately after
completing the application”.
7.9 % of 6,652 candidates said
Source: thecandidateexperienceawards.org, 2011
46.3%
55 employers said
![Page 38: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/38.jpg)
38
Rule #2 – “Hear Me Now”
![Page 39: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/39.jpg)
19.5%
Do you survey ALL FINALISTS for their feedback?
No51.2%
22.0%7.3%
No, but…
Yes, before…Yes, after…
Source: thecandidateexperienceawards.org, 2011
68% of2,162 Finalists
said
“No”
Employers said
![Page 40: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/40.jpg)
Rule #3 – “Speak Clearly”
![Page 41: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/41.jpg)
Rule #3 – “Speak Clearly”
![Page 42: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/42.jpg)
42
Rule #3 – “Speak Clearly”
![Page 43: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/43.jpg)
43
Rule #4 – “Answer Truthfully”
![Page 44: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/44.jpg)
44
Rule #4 – “Answer Truthfully”
![Page 45: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/45.jpg)
45
![Page 46: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/46.jpg)
Rule #4 – “Answer Truthfully”
![Page 47: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/47.jpg)
47
Rule #4 – “Answer Truthfully”
![Page 48: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/48.jpg)
48
Rule #4 – “Answer Truthfully”
![Page 49: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/49.jpg)
49
Rule #5 – “Deliver What You Promise”
![Page 50: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/50.jpg)
50
…our online application can be completed in less than two minutes.
…all candidates…reviewed and communicated…1-20 days.
Rule #5 – “Deliver What You Promise”
![Page 51: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/51.jpg)
From the Offer to the Seat, It’s the ‘Lack of Love Tour’
CareerXroads Brown Bag Lunch Webinar
Mystery ShoppingMay, 2012
Rule #5 – “Deliver What You Promise”
Only 28 companies told Charles
Brownhe did not get the
jobor was not qualified.
![Page 52: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/52.jpg)
From the Offer to the Seat, It’s the ‘Lack of Love Tour’
CareerXroads Brown Bag Lunch Webinar
Mystery ShoppingMay, 2012
Rule #5 – “Deliver What You Promise”
7 companies gave Charles a
reference # that no one will ever
remember
![Page 53: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/53.jpg)
From the Offer to the Seat, It’s the ‘Lack of Love Tour’
CareerXroads Brown Bag Lunch Webinar
Mystery ShoppingMay, 2012
Rule #5 – “Deliver What You Promise”
WLGrace,USAA, Zappos etc.
allowed Charles to check his
Status – Best Practice
![Page 54: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/54.jpg)
Hi Charles,
Thank you so much for giving us the opportunity to consider you for our Merchandise Planning Analyst position at Zappos.com, Inc. or its affiliates.
I wish I had better news for you, but after reviewing your background and experience against the position requirements, we just felt that there wasn't a strong enough match.
I really appreciate the time you took to apply and know how time consuming and stressful a job search can be.
Please know that we will definitely keep your information on file for future potential matches and wish you the best in the meantime.
Respectfully, The Zappos Family Recruiting Team
Zappos
![Page 55: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/55.jpg)
Thank you(be specific)
Brand(again and again)
Create Expectations
Promise closure
Manage feedback
Rule #5 – “Deliver What You Promise”
![Page 56: 2012 trends infosys](https://reader037.vdocuments.us/reader037/viewer/2022103114/554e3c6cb4c905f9478b4da0/html5/thumbnails/56.jpg)
C a n d i d a t e R u l e s - 2 0 1 2