TRENDS 2014THE HUMAN RESOURCES BPO

COLLECTION

INNOVATION: THE NEW FACE OF HR

Proactive thinking. Getting more social. Simpli�cation. Building and adopting newer tools for employee

engagement and experience management. HR is singing di�erent tunes – all in an e�ort to

adapt to a changing workplace.

TRENDS 2014THE HUMAN RESOURCES BPO

COLLECTION

TRENDS 2014THE HUMAN RESOURCES BPO

COLLECTION

1

ENGAGING EMPLOYEESSOCIALLY

It’s here to stay – social and mobility will hit cubicles

and extended workplaces in a big way

2

NAILINGTRANSFORMATION

Transforming the HR function is the new expectation from BPO

engagements

TRENDS 2014THE HUMAN RESOURCES BPO

COLLECTION

3

‘SIMPLIFY HR’ ISTHE NEW MANTRA

Large or small, enterprises will focus on standardizing

and simplifying HR administration processes

4

‘NEXT-GEN’ PAYROLLOUTSOURCING

Creating a global payroll hub will help enterprises

create a seamless payroll organization

TRENDS 2014THE HUMAN RESOURCES BPO

COLLECTION

5

HR SET TO GO PLACES

HR outsourcing deals will include more than one

country and at least one of the emerging markets

6

PICK YOURSOURCING MODEL

Even though managed services models are in place, the demand for process-only

outsourcing will continue

TRENDS 2014THE HUMAN RESOURCES BPO

COLLECTION

7

WHEN IN ROME, DOAS THE ROMANS DO

Enterprises expect providers to be up-to-date on

country-speci�c HR and payroll legislature changes

8

HR ANALYTICS FORBUSINESS INSIGHTS

Enterprises are moving away from metrics and dashboards to �nd deeper, personalized

employee insights

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TRENDS 2014THE HUMAN RESOURCES BPO

COLLECTION