2012 Business Choice Program Dealer Training

GM Business Choice Program Headquarters1-888-566-6393

GM Business Choice and Key Market SegmentGM Business Choice is an incentive designed specifically for small business owners who use vehicles in the day-to-day operation of their business, and not solely for transportation purposes.

This incentive is available to your eligible small business customers that purchase or lease eligible Chevrolet or GMC vehicles and offers five valuable upfit equipment or card options.

TRUCK (Option A, B, C, D, E)2012 Business Choice OptionsTopu2bCR VANS (Option A, B, C, D E)

2012 Business Choice Program DirectionFocus program on creating turn-key vehicles customized with trade specific product needed to be work readyNew Option A Customize CashNew Option B $500 in GM AccessoriesMove away from packages Removal of Option A Adrian Van packagesRemoval of Utility Rack Package and Mid-Size Toolbox package from Option A GM AccessoriesOffer new dealer support/strengthen dealership and ADI/Distributor relationshipsNew BC Portal/print materialsNew salesperson spiff pricing

Option A GM Accessories TrucksGM Accessories is now the exclusive truck equipment provider to Business Choice offering four work ready packages.Option A Adrian VansAdrian Steel is now the exclusive van provider of Business Choice. Offering a $1,300 Customize Cash incentive. The incentive allows you to tailor work ready vehicles specifically towards your customers vocation. Three free rack and bin packages are also available via ship thru.Option B Upfit Cash$500 upfit cash is eligible on participating GM Accessories only$1,000 upfit cash is eligible for professional body applications, VYU, permanent vocation specific installations on cutaways, chassis cabs and passenger vansProgram will be focused on commercial vehicles HHR was removed from 2012 program eligibilityMid-Size trucks are no longer eligible for option ABusiness Choice/Adrian Steel Van Catalog was sent to dealerships week of October 3rd. Whats New for the 2012 Business Choice Program?

Douglas J Chandler

NEW BUSINESS CHOICE PORTAL- Access portal through www.gmprograminfo.com or through gmglobalconnect.com, click on Workbenches, Business Administration, Sales and Incentives then Business ChoiceFile a claim View a claim currently in processLocate your local Adrian Steel distributor or ADIFind training documents and forms (Dealer Trade Acknowledgement, claim worksheet, claim filing process, 2012 Business Choice training deck etc.)Dealership training registrationSpiff information and current salesperson offersTech chat, instant message a call center representative liveDealership Business Choice reporting/regional statsCurrent program information/whats new for 2012GM Accessories spiff calculatorMessages/links from program partners and FCO

Whats New for the 2012 Business Choice Program?

2012 Business Choice EligibilityIts as easy as 1, 2, 3...A yes answer to ALL three simple questions below can helpverify customer eligibility for GM Business Choice:

1) Is the customer a business owner?

2) Will the vehicle be used in the day-to-day operation of the business?

3) Can the customer provide one of the following eligible business documents?

2012 Business Eligibility DocumentationGM FLEET ACCOUNT NUMBER (FAN)DBA (DOING BUSINESS AS)SALES TAX LICENSESTATE BUSINESS LICENSE OR STATE/FEDERAL BUSINESS TAX ID CERTIFICATESTATE OCCUPATIONAL LICENSE FOR TRADE (FOR EXAMPLE: PLUMBERS, ELECTRICIANS, CONTRACTORS, ETC.)MUNICIPALITIES (IN LIEU OF BID ASSISTANCE, VEHICLE MUST BE IN THE NAME OF THE MUNICIPALITY)MUNICIPAL BUSINESS LICENSEPRIOR-YEAR SCHEDULE C (FORM 1040) OR SCHEDULE F (FORM 1040 -FARMERS ONLY) CROP OR LIVESTOCK INSURANCEFEDERAL LAND USE RESTRICTION AND/OR LAND GRANT SUBSIDIARY DOCUMENTATIONLOWE'S HOME IMPROVEMENT AUTHORIZED INSTALLER VENDOR NUMBERSTATE REAL ESTATE LICENSECOMMERCIAL GENERAL LIABILITY INSURANCE POLICY/PUBLIC LIABILITY INSURANCE POLICY AND/OR WORKMEN'S COMPENSATION INSURANCE POLICYSTATE OR FEDERAL AUTHORIZED BUSINESS WEBSITE (MUST HAVE .GOV WEBSITE ADDRESS)POCKET LIST OF RAILROAD OFFICIALS GUIDE(ONLY ELIGIBLE WHEN RAILROAD OPERATORS INCENTIVE IS NOT USED)

2012 Business Eligibility DocumentationFor incomplete vehicle sales only, proof of business ownership is NOT requiredChassis cabsBox deletesCutawaysCargo vans

Eligible Chevrolet Vehicles

Eligible GMC Vehicles

Option A GM Accessories Trucks

GM AccessoriesAll NEW packages for full size pick-up trucks

Tool Box PackageUnder Rail BedlinerLD,HD NON DIESEL, HD DIESELBed Rail ProtectorsStationary ToolboxOval Step PackageUnder Rail BedlinerLD,HD NON DIESEL, HD DIESELBed Rail Protectors6" Oval Black Powder Coated Assist StepsRound Step PackageUnder Rail BedlinerLD,HD NON DIESEL3" Round Black Powder Coated Assist StepsBed Rail ProtectorsTonneau Cover PackageTri-Fold Soft Tonneau CoverLD,HD NON DIESEL3" Round Black Powder Coated Assist StepsBed Rail Protectors

Option A Adrian Steel Vans $1,300 Customize CashFlexible $1,300 Customize Cash is eligible towards any Adrian Steel product upfit in the Adrian Steel Catalog

Catalogs sent to dealerships 10/3

Create a vocation specific van for your customer

Customize Cash IS eligible for Upfit Rewards

Visit the Business Choice portal or contact your local Adrian distributor for more information.

Option A Adrian Steel Vans Ship ThruShip thru cost $180Please allow 6-8 weeks for delivery to dealershipShip thru is NOT eligible for Upfit Rewards* School bus package BCD and Ambulance package YF2 are not eligible with Business Choice.

Option B $500 GM Accessories Upfit CashGM Accessories Parts available for Full-Size and Mid-Size TrucksBed Mat- Black Rubber MatBed Net- BlackBed Rail ProtectorsBed Rug- Carpet Bed RugBedliner- Under RailTailgate Liner- BlackTailgate ProtectorTie Down Hooks- Bed MountedTonneau Cover- Hard FoldingTonneau Cover- Hard ShellTonneau Cover- SoftTonneau Cover- Soft Tri-FoldTool Box- Stationary, GMC or Bowtie LogoTow Hooks- BlackTow Hooks- ChromeAssist Steps- 3 Inch Round ChromeAssist Steps- 3 Inch Round BlackAssist Steps- 6 Inch Oval blackAssist Steps- 6 Inch Oval ChromeBrush Grille Guard- Bright ChromeDoor Handles- Outside- Front Set, ChromeDoor Handles- Outside- Front and Rear Sets ChromeDoor Sill Plates-Front and Rear Sets, Brushed StainlessDoor Step Shields- Front and Rear sets, Brushed StainlessFog Lamps- Clear or Body Colored LensFuel Door- ChromeGrille- Chrome or Body ColoredGround Effects Protective FilmMolded Hood Protector- SmokeMolded Hood Protector- ChromeOutside Rear View Mirror Cover- Chrome or Body

Option B $500 GM Accessories Upfit Cash Cont. *Extendable Mirror- Outside Heated Power- AdjustableSide Window Weather Deflector- Front Set, SmokeSide Window Weather Deflector- Front and Rear Sets, SmokeSplash Guards- Front Molded- Front set, Black or Body ColoredSplash Guards- Rear Flat- Flat with Contour, Rear SetSplash Guards- Rear Molded- BlackTail Lamp Guards- ChromeTail Lamp Guards- BlackWheel House liner- Rear SetFloor Mats- Front Molded CarpetFloor Mats- Front Premium All WeatherFloor Mats- Rear Molded CarpetFloor Mats- Rear Premium All WeatherFront Floor Console Coin and CD-DVD HolderFront Floor Console OrganizerHeated Seat KitSeat Covers- Second Row Smokers PackageUnder seat Storage Box-RearFire ExtinguisherFirst Aid Kit- White GM Logo, BlackRear View Mirror Camera- Vehicles with Navigation Audio SystemRear View Mirror Camera- Vehicles Without Navigation Audio SystemReflective TriangleRoadside Assistance PackageTailgate Lock Package- Black or ChromeVehicle Security System- Vehicle Security Shock Sensor PackageVehicle Security System- Tailgate Theft Deterrent System-Complete Kit

Option B $500 GM Accessories Upfit Cash Cont. Hitch Ball AssemblyHitch Ball Mount AssemblyHitch Pin- LockingHitch Trailering PackageHitch Trailering Package- Transmission Cooler- AuxiliaryTrailer Wiring AdapterLadder RacksAutonet Commercial Wi-Fi PackageCargo Management Systems* School bus package BCD and Ambulance package YF2 are not eligible with Business Choice.

Option B- $1000 Upfit CashPROFESSIONAL BODY INSTALLATIONS INCLUDING: AMBULANCE, WRECKER BODIES, SHUTTLE BUS, CRANE, UTILITY, HIGH CUBE,CATERING, DUMP, STAKE, CONTRACTOR, SERVICE, ROLLBACK AND OTHERSEXCLUDES SCHOOL BUS (B3D) AND AMBULANCE (YF2) SNOW PLOW (VYU)SNOW PLOWS (MUST BE NEW EQUIPMENT AND MUST HAVE OPTION VYU

Option C Lowes Gift Card$500 Lowes Gift Card ChevroletVansTrucks GMCVans Trucks

Option D GM Business CardGM Business Card World MasterCard $500 Statement Credit ChevroletVansTrucks GMCVans Trucks NEW for 2012Customers who are declined credit will receive Option C or Option E$100 Statement Credit for new applicantsAvailable with Options A, B, C or E

Option E Customer Rewards$500 Customer RewardsCustomer Rewards provides a unique $500 account that can be used only at the selling dealership when customers purchase or lease an eligible Chevrolet or GMC vehicleDrives small business customers back to the selling dealershipDesigned to increase customer retention and loyaltyCustomer receives rewards card with selling dealership name and phone number on the front of the cardCustomer Rewards card can be used on ServicePartsLaborGM Accessories

ADDITIONAL INFORMATION

Business Choice Dealer SupportProgram Headquarters: 888-566-6393Vehicle Incentive Management (VIMS) located in GlobalConnectVIN Incentive Look-Up or Incentive SearchOption A Adrian Steel Upfit Equipment 12-36A1Option A GM Accessories Packages12-36A2Option B Upfit Cash 12-36BOption C Lowes Gift Card 12-36COption D GM Business Card12-36DOption E Customer Rewards 12-36Ewww.gmprograminfo.comBusiness Choice PortalAdrian Van Catalog Whats New BrochureVCT and WebEx Training

Business Choice Claim FilingGM Business Choice Claim entry site is located in the Business Choice Portal at www.gmglobalconnect.comClick on the Workbench link in upper-left cornerClick on Business AdministrationClick on GM Business ChoiceClick on Claims tab located in the top navigation A claim worksheet is also available to print on Claims tabHelpful for capturing claim information and signature from customer prior to web claim entry

Business Choice Incentive Codes

Option Option Type2012 Incentive CodesA Adrian Steel Upfit EquipmentHUJA GM Accessories Upfit PackagesHBEB Upfit CashHCDC Lowe's Gift Card ($500)HCFD GM Business Card ($500)HCH E Customer Rewards ($500)HAD

Dealer Trade Acknowledgement FormDealer Trade Acknowledgement Form Only impacts vehicles with Business Choice upfits equipped on the vehicle being traded and/or any other claimed fleet incentives that become incompatible when sold under other incentive allowance programs that are not compatible Both dealers (original and secondary) are required to complete their respective sections and sign the form and retain a copy in the deal jacketForm is located on the GM Business Choice claim site

Frequently Asked Questions

Frequently Asked QuestionsQ. Where can I find the rules and guidelines for the 2012 GM Business Choice Program? A.Refer to the incentive messages located in VIMS:

Option A Adrian Steel Upfit Equipment 12-36A1Option A GM Accessories Packages12-36A2Option B Upfit Cash 12-36BOption C Lowes Gift Card 12-36COption D GM Business Card12-36DOption E Customer Rewards 12-36E

Q. Can a dealer participate in the program as a commercial customer? A.No, dealer-owned vehicles are not eligible for this program.

Q. Is the dealer responsible for keeping proof of business ownership on file?A. Yes. A copy must be maintained in the deal jacket.

Frequently Asked Questions

Q. What are the accepted forms of business ownership documentation?A.-GM FLEET ACCOUNT NUMBER (FAN)-DBA (DOING BUSINESS AS)-SALES TAX LICENSE-STATE BUSINESS LICENSE OR STATE/FEDERAL BUSINESS TAX ID CERTIFICATE-STATE OCCUPATIONAL LICENSE FOR TRADE (FOR EXAMPLE: PLUMBERS, ELECTRICIANS, CONTRACTORS, ETC.)-MUNICIPALITIES (IN LIEU OF BID ASSISTANCE, VEHICLE MUST BE IN THE NAME OF THE MUNICIPALITY)-MUNICIPAL BUSINESS LICENSE-PRIOR-YEAR SCHEDULE C (FORM 1040) OR SCHEDULE F (FORM 1040 -FARMERS ONLY)-CROP OR LIVESTOCK INSURANCE-FEDERAL LAND USE RESTRICTION AND/OR LAND GRANT SUBSIDIARY DOCUMENTATION-LOWE'S HOME IMPROVEMENT AUTHORIZED INSTALLER VENDOR NUMBER-STATE REAL ESTATE LICENSE-COMMERCIAL GENERAL LIABILITY INSURANCE POLICY/PUBLIC LIABILITY INSURANCE POLICY AND/OR WORKMEN'S COMPENSATION INSURANCE POLICY-STATE OR FEDERAL AUTHORIZED BUSINESS WEBSITE (MUST HAVE .GOV WEBSITE ADDRESS)-POCKET LIST OF RAILROAD OFFICIALS GUIDE(ONLY ELIGIBLE WHEN RAILROAD OPERATORS INCENTIVE IS NOT USED)

Q. How long does it take web-based claims to reach Program Headquarters? A. All claims are routed in real time via the web

Q. What are the status levels a claim can be in at any given time? A.Status Levels:In-processCompleteErrorCanceled

Q. If a claim error notice is received, what is the next step? A. Contact Program Headquarters 888-566-6393.Frequently Asked Questions

Q.Can a dealer upfit a vehicle with an Adrian Steel Upfit Equipment Package for stock? A.No. Q.How does a dealer receive payment for cash reimbursement under Option B Upfit Cash? A.The dealers open account will be credited after a claim is filed, within the payment guidelines established by General Motors. A copy of the upfit P.O. or invoice must be maintained in the deal jacket.Frequently Asked Questions

Q. Can a P.O. Box be used as a shipping address for cards? A.No.

Q. What do I do with vehicles that have been Dealer Traded and have an upfit on them? A.Contact Program Headquarters with applicable information.

Frequently Asked Questions

*2010 NC RCC Meeting2010_NC_RCC_Perkins_v11_090610*Sept. 7-9, 2010*****

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******If you have any questions about a claim, be sure to contact Program Headquarters at 888-566-6393.**