2010 ntps capabilities and leadership framework

8/6/2019 2010 NTPS Capabilities and Leadership Framework

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THE OFFICE OF THE COMMISSIONER FOR PUBLIC EMPLOYMENT

Northern Territory Public Sector

Capability and

Leadership Framework


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Acknowledgements

The Office of the Commissioner for Public Employment, Northern Territory

Government, expresses its thanks and acknowledges the Public Service

Commission, Queensland Government, for its willingness to make the

Queensland Public Service Capability and Leadership Framework readily

available. Adaptations have been made to suit the Northern Territory Public

Sector with permission.

Copyright of the Northern Territory Government, 2010.

ISBN

978-0-9807286-5-1

Further information

Contact Strategic Workforce Planning and Development,

Office of the Commissioner for Public Employment

email: [email protected] or phone: 8999 5511


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Introducing the CLF 1

What is the CLF? 1

Who does the CLF apply to? 3

What is the purpose of the CLF? 3

How can the CLF be used? 3

Understanding the background to the CLF 4

Why was the Queensland Public Service CLF chosen? 4

Individual Profiles

including all capabilities and components for:

CLF 1 6

CLF 2 12

CLF 3 20

CLF 4 28

CLF 5 36

CLF 6 44

CLF 7 53

CLF 8 63

CLF 9 72

CLF 10 82

CLF 11 93

CLF 12 104

CLF CE 117

Contents


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1

Introducing the CLFThe Northern Territory Public Sector (NTPS) Capability and LeadershipFramework (CLF) provides a common language to support consistent

whole-of-sector capability development for the public sector and is designed

to ensure leadership capabilities and behaviours exist to meet the challenges

for the future.

The CLF is a valuable tool that can be used to develop people and strive for

continuous improvement.

The framework can be used as a centrepiece for discussion around

strengthening the work performance of individuals and teams and to informdecisions around determining and prioritising appropriate professional

development and learning.

What is the CLF?

The CLF describes the behaviour expected of public sector employees at every

level, from entry level to the Chief Executive.

There are 13 levels in the CLF that align with the following NTPS classifications

(and their equivalents):

CLF 1 to CLF 8 AO1 to SAO1

CLF 9 SAO2/ECO1

CLF 10 to CLF 12 ECO2 to ECO4

CE ECO5 to ECO6

The framework is based on 5 capabilities, which have:

3 to 5 components, which have

2 to 12 behavioural indicators.


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2

The 5 capabilities are:

CLF 1 to 7 CLF 8 to 12 and CE

Supports strategic direction Shapes strategic thinking

Achieves results Achieves results

Supports productive Cultivates productive

working relationships working relationships

Displays personal drive and Exemplifies personal drive and

integrity integrity

Communicates with influence Communicates with influence

The components and behavioural indicators get more complex at each

level in line with the expected increase in accountability, level of stakeholder

engagement responsibility, and strategic focus.

The component descriptions and behavioural indicators provide a guide to a

range of behaviours that can be expected at each level. From these identified

behaviours, the ones that are critical to a particular job will depend on the

focus of the role at the time. The need for management skills, teamwork andleadership will vary within most levels. For this reason, behavioural indicators

can be customised and prioritised by agencies to emphasise tasks that are

relevant and most important for that job.

The component descriptions highlighting the new behaviours at each level are

shown in italics. Some aspects of the capability may be essential on entry and

others can be acquired over time. Critical transition points at each level show

which components require a significant development of skills from the previous

level and are shaded.


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Who does the CLF apply to?

The CLF is for all levels of public sector employees employed under the Public

Sector Employment and Management Act.

It is intended that all agencies will adopt the CLF; however, it is acknowledged

that some agencies may need to implement the CLF in a flexible way to reflect

occupation-specific capabilities and standards.

The CLF will apply to permanent and temporary employees, including casual

employees.

What is the purpose of the CLF?

The CLF provides a common language to talk about the work of public sector

employees and is a foundation for developing capability and leadership in the

public sector.

Using the CLF will:

support managers to describe staff performance expectations clearly

support individuals and supervisors to identify and address learning and

development needs

strengthen public sector standards of performance

aid movement between agencies with common expectations

lead to highly functioning organisations focused on delivering quality

outcomes.

How can the CLF be used?

The CLF explains the generic behaviours that are desirable at each level toachieve effective outcomes. Along with specific behaviours and occupation-

specific expertise required of each job, these can be used for:

self-reflection and personal career planning

selection and prioritisation of professional development

meaningful performance development discussions

personal performance advice.


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4

Understanding the background to the CLF

The CLF is based on the Queensland Public Service Capability and Leadership

Framework, which was introduced in 2009. The Queensland Public Serviceadopted its framework from the Australian Public Service Integrated Leadership

System, which commenced in 2004. It is based on research from the fields of

workplace and organisational psychology and workforce capability, and job

analysis interviews conducted by Saville & Holdsworth Australia Pty Ltd.

Why was the Queensland Public Service CLF chosen?

The Office of the Commissioner for Public Employment looked at frameworks

across national and international jurisdictions. The advantages of the

Queensland CLF are:

the behaviours are based on public sector functions and context

it shows increasing complexity through levels and has a close alignment,

particularly at the high levels, with the growing breadth, impact of

decisions and responsibility of senior staff

it identifies critical transition points and behaviours required, making it

easy to plan learning and development as people progress

it can operate comfortably with other frameworks

it is based on the Australian Government framework.


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ALL CAPABILITIES AND COMPONENTS FOR CLF 1

1

Supports strategic

direction

2

Achieves results

3

Supports

productive working

relationships

4

Displays personal

drive and integrity

5

Communicates with

influence

1.1 Supports

shared purpose

and directionSupports the

organisations business

objectives. Follows

supervisors direction.

Recognises how their

work connects toothers.

1.2 ThinksstrategicallyUnderstands the work

environment. Shows

an awareness of

issues that may help or

hinder their work.

1.3 Harnesses

information and

opportunitiesKnows who to ask for

help. Asks questions to

resolve issues. Checks

to see what informationcan be given to others.

1.4 Shows

judgement,

intelligence andcommonsense

Refers problems to

supervisor. Looks for

ways to improve work

practices.

2.1 Identifies and

uses resources

wiselyTells supervisor if work

will not be finished on

time. Uses their skills

effectively.

2.2 Applies and

builds professional

expertise

Helps the team wherethey can.

2.3 Responds

positively to changeShares information

with others. Can adapt

and be flexible as

things change.

2.4 Takes

responsibility for

managing work

projects to achieve

resultsFinishes tasks as

directed. Checks with

supervisor that their

work is satisfactory

and gets help if theyneed it.

3.1 Nurtures

internal and external

relationshipsIs friendly, polite and

helpful with team

members and clients.

Joins in with team

activities.

3.2 Listens to,understands and

recognises the needsof others

Shares information and

cooperates with team

members.

3.3 Values individual

differences anddiversity

Can accept other

points of view. Treats

people with respect.

3.4 Shares learning

and supports othersSupports members of

the team.

4.1 Demonstrates

public sector

professionalism and

probityActs in line with Code

of Conduct.

4.2 Engages with

risk and shows

personal courage

Gives accurate

information related totheir work.

4.3 Commits to

actionWorks hard and takes

care to do a good job.

4.4 Promotes andadopts a positive and

balanced approach to

work

Stays calm and carries

out tasks as directed.

4.5 Demonstrates

self-awareness

and a commitmentto personal

development

Checks how they

are going. Talks to

supervisor about whereto improve.

5.1 Communicates

clearly

Communicatesmessages clearly and

concisely.

5.2 Listens,understands and

adapts to audience

Listens carefully

and checks they

understand.

5.3 Negotiates

confidently

Explains a problemand helps find a

solution.

INDIVIDUAL PROFILE CLF 1


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7

1 SUPPORTS STRATEGIC DIRECTION

Description Behavioural Indicators

1.1 Supports shared purpose anddirection

Supports the organisations businessobjectives. Follows supervisors direction.

Recognises how their work connects to

others.

Knows the agencys main function and why it isimportant.

Sees how their work fits into the priorities of theteam.

Knows what other team members do and why.

Understands and follows supervisors directions.

1.2 Thinks strategically

Understands the work environment. Shows

an awareness of issues that may help orhinder their work.

Understands what has to be done and how to get

it done.

Understands how other issues might impact onthe work e.g. absences, lack of supplies.

Joins in team goal setting.

Thinks through tasks and plans ahead to get work

done on time.

1.3 Harnesses information and

opportunities

Knows who to ask for help. Asks questions

to resolve issues. Checks to see what

information can be given to others.

Pays attention to relevant staff notices.

Shows ability to find contact details for staffmembers.

Knows where to find information and resources.

Asks questions to understand an issue.

Knows what they can tell others.

1.4 Shows judgement, intelligence and

commonsense

Refers problems to supervisor. Looks for

ways to improve work practices.

Uses commonsense to get work done.

Knows when they need to ask for help.

Joins in discussions about solving problems.

Helps to improve work practices.

CLF 1


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8

2 ACHIEVES RESULTS


2.1 Identifies and uses resourceswisely

Tells supervisor if work will not be finishedon time. Uses their skills effectively.

Puts in a good effort and keeps trying when it ishard.

Uses their time well to meet priorities.

Takes care of resources and minimises waste.

Checks how they are going and tells supervisor if

they will not finish on time.

Suggests ways to save time.

2.2 Applies and builds professional

expertise

Helps the team where they can.

Learns new skills on the job through practise with

help from colleagues and supervisor.

Shows willingness to help the team.

Shares knowledge and skills with team members.

2.3 Responds positively to change

Shares information with others. Can adapt

and be flexible as things change.

Keeps a list of tasks to do.

Reorganises work to make best use of time.

Tells supervisor and team members if

circumstances change.

Shows willingness to change tasks and ways of

doing things when asked.

2.4 Takes responsibility for managing

work projects to achieve results

Finishes tasks as directed. Checks withsupervisor that their work is satisfactory

and gets helps if they need it.

Does the job they are asked to do with regular

guidance from supervisor.

Takes pride in their work and in finishing a jobwell.

Asks supervisor if work is okay and looks for ways

to improve.

Records basic information correctly.

CLF 1


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3 SUPPORTS PRODUCTIVE WORKING RELATIONSHIPS


3.1 Nurtures internal and externalrelationships

Is friendly, polite and helpful with teammembers and clients. Joins in with team

activities.

Answers the telephone in a businesslike way.

Uses appropriate language at work.

Offers help to team members and supports them

willingly where they can.

Finds out what clients want and passes on

messages accurately to the right person.

3.2 Listens to, understands andrecognises the needs of others

Shares information and cooperates withteam members.

Cooperates with team members.

Keeps staff and clients informed of progress and

issues.

3.3 Values individual differences and

diversity

Can accept other points of view. Treats

people with respect.

Tries to see things from the other persons

perspective.

Stays clam when others express different

opinions.

Treats others fairly and is tolerant of different

lifestyles and beliefs.

3.4 Shares learning and supportsothers

Supports members of the team.

Helps new team members to fit in.

Show others how to do the job for times when

they are not there.

CLF 1


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4 DISPLAYS PERSONAL DRIVE AND INTEGRITY


4.1 Demonstrates public sectorprofessionalism and probity

Acts in line with Code of Conduct.

Obeys the law and is honest.

Takes care of public resources.

Understands they work in the public sector and

must act in line with Code of Conduct.

Dresses appropriately and speaks appropriately to

staff and clients.

4.2 Engages with risk and showspersonal courage

Gives accurate information related to theirwork.

Tells supervisor of risks.

Follows safety rules.

Takes proper care of themselves and property.

4.3 Commits to action

Works hard and takes care to do a good

job.

Gets on with the job.

Demonstrates reliability and makes sure they are

fit for work.

Exhibits punctuality at meetings and for work.

4.4 Promotes and adopts a positive

and balanced approach to work

Stays calm and carries out tasks as

directed.

Stays controlled when under pressure.

Does not react personally to criticism.

Looks for the positive in difficult situations.

Supports a positive work environment.

4.5 Demonstrates self-awarenessand a commitment to personal

development

Checks how they are going. Talks to

supervisor about where to improve.

Recognises where they have done well or need toimprove.

Shows keenness to learn and willingness to try.

Learns from mistakes and listens to advice.

CLF 1


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5 COMMUNICATES WITH INFLUENCE


5.1 Communicates clearly

Communicates messages clearly and

concisely.

Gives messages orally and in writing.

States the key points clearly and accurately.

5.2 Listens, understands and adapts to

audience

Listens carefully and checks they

understand.

Pays attention and takes in the key points of the

speaker.

Checks with the speaker to see they have

understood the message correctly.

Takes notes to help them remember.

5.3 Negotiates confidently

Explains a problem and helps find asolution.

Explains a problem clearly, who it affects and why

it is important.

Suggests ways to fix the problem.

Understands what is reasonably expected of them

at work.

Seeks help when needed to meet own workplace

rights and responsibilities.

CLF 1


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12


1

Supports strategicdirection

2

Achieves results

3

Supportsproductive working

relationships

4

Displays personaldrive and integrity

5

Communicates withinfluence

1.1 Supportsshared purpose and

direction

Understands

and supports the

organisations business

objectives. Follows

direction provided

by supervisor.

Recognises how own

work contributes to the

achievement of team

goals. Understands thereasons for decisions

and recommendations.

1.2 Thinks

strategically

Understands the

work environment

and participates in

team goal setting.

Demonstrates an

awareness of issues

that may impact ondesignated work tasks.

1.3 Harnesses

information and

opportunitiesKnows where to find

information, and asks

questions to ensure a

better understanding

of issues. Seeks

guidance to determinewhat information

should be conveyed

to others. Keepssupervisors informed

on work progress.

2.1 Identifies anduses resources

wisely

Monitors task progress

against performance

expectations. Alertssupervisor early if work

is behind schedule.

Makes effective use of

own capabilities.

2.2 Applies andbuilds professional

expertise

Contributes own

expertise to achieve

outcomes for the

business unit.

2.3 Responds

positively to change

Creates and maintains

schedules. Responds

in a positive manner

to change.Shares

information with

others. Is adaptable

and flexible to

accommodate the

changing needs of theteam.

3.1 Nurturesinternal and external

relationships

Builds and sustains

positive relationships

with team membersand clients.

Participates actively

in teamwork and

activities. Responds

under direction to

changes in client needs

and expectations.

3.2 Listens to,

understands andrecognises the needs

of others

Actively listens to

colleagues and clients.

Shares information andcontributes to team

discussions. Works

closely with team

members to achieveresults and operates

as an effective team

member.

3.3 Values individualdifferences and

diversity

Understands, values

and responds to

different personal

styles. Tries to see

things from different

perspectives. Treats

people with respectand courtesy.

4.1 Demonstratespublic sector

professionalism and

probity

Adopts a principled

approach and adheresto public sector values

and Code of Conduct.

Acts professionally at

all times and operates

within the boundaries

of organisational

processes and legal

and public policy

constraints.

4.2 Engages with

risk and shows

personal courage

Provides accurate

advice on less complexissues.Acknowledgesmistakes and learns

from them, and seeks

guidance and advicewhen required.

4.3 Commits to

action

Takes personal

responsibility for

accurate completion

of work and seeks

assistance when

required. Commits

energy and drive to

see that goals are

achieved.

5.1 Communicatesclearly

Communicates

messages clearly and

concisely. Focuses on

key points and uses

appropriate language.

Structures written and

oral communication so

it is easy to follow.


adapts to audience

Adapts communication

style and approach

to ensure they

address the needs

of different people or

audiences. Listens

carefully to othersand checks to ensure

their views have been

understood. Checks

own understanding ofothers comments.

5.3 Negotiates

confidently

Listens to, and

considers different

ideas. Discusses

issues without getting

personal or aggressive.


continued next page...


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1.4 Shows

judgement,

intelligence and

commonsense

Researches

information relevant

to work tasks and

responsibilities.

Participates

in discussions

aroundissues andrefers problems

to supervisor.

Recognises the need

for improved workpractices.

2.4 Takes

responsibility for

managing work

projects to achieveresults

Sees tasks through

to completion.

Works within agreed

priorities, and works

independently

on routine tasks.

Maintains accurate

records and files.

Seeks feedback from

supervisor to gaugesatisfaction and seeks

assistance when

required.

3.4 Shares learning

and supports others

Identifies learning

opportunities.

Supports the

contribution of others.

Understands and

acts on constructive

feedback.

4.4 Promotes and

adopts a positive

and balanced

approach to workWorks as directed

to achieve work

objectives, even in

difficult circumstances.

Remains positive and

responds to pressure

in a calm manner.

4.5 Demonstrates

self-awarenessand a commitment

to personal

development

Seeks feedback from

others. Understands

areas of strengths

and works with

supervisor to identify

development needs.

Is aware of the impact

of own behaviour onothers. Seeks

self-development

opportunities.


1


2

Achieves results

3


relationships

4


5


CLF 2


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Understands and supports the

organisations business objectives.

Follows direction provided by supervisor.

Recognises how own work contributes

to the achievement of team goals.

Understands the reasons for decisions and

recommendations.

Follows direction provided by supervisor and asksfor clarification if needed.

Is aware of the relationship between teampriorities and specific tasks.

Understands how own work contributes to team

goals.

Understands and supports the organisations

vision, mission and business objectives.

Takes time to learn about other areas of the

organisation.

Asks questions to ensure an accurateunderstanding of decisions and recommendations.

Is able to explain how decisions and

recommendations are relevant to their work.


Understands the work environmentandparticipates in team goal setting.

Demonstrates an awareness of issues that

may impact on designated work tasks.

Demonstrates an awareness of issues that may

impact on designated work tasks.

Thinks and plans ahead.

Understands the work environment.

Informs supervisor of potential issues that may

impact on designated work tasks.

Participates in team goal setting.

1.3 Harnesses information andopportunities

Knows where to find information, and asksquestions to ensure a better understanding

of issues. Seeks guidance to determine

what information should be conveyed to

others. Keeps supervisors informed on

work progress.

Is aware of corporate goals and understands teampriorities.

Keeps supervisor informed on work progress.

Knows where to find relevant information.

Asks questions to gain better understanding of an

issue.

Seeks supervisor guidance to determine what

information should be conveyed to others.

1.4 Shows judgement, intelligence andcommonsense

Researches information relevant to work

tasks and responsibilities. Participates

in discussions around issues and refers

problems to supervisor. Recognises the

need for improved work practices.

Researches information relevant to work tasksand responsibilities.

Identifies issues that could impact on designatedtasks and alerts supervisor.

Participates in discussions around issues.

Refers problems to supervisor.

Participates in decision-making.

Organises information to help others make quick,informed decisions.

Recognises the need to improve work practices.

CLF 2


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2 ACHIEVES RESULTS


2.1 Identifies and uses resourceswisely

Monitors task progress against

performance expectations. Alerts

supervisor early if work is behind schedule.

Makes effective use of own capabilities.


Monitors task progress against performance

expectations.

Alerts supervisor early if work is behind schedule

or cannot be done.

Reschedules and reorganises work to reflect

changes in priority.

Adjusts own schedule to suit colleagues and

business needs.

2.2 Applies and builds professional

expertise

Contributes own expertise to achieve

outcomes for the business unit.

Applies and develops capabilities to meet

performance expectations.

Demonstrates knowledge of the features of new

programs, products or services relevant to the

position.

Contributes own expertise for the benefit of the

business unit.


Creates and maintains schedules.

Responds in a positive manner to

change. Shares information with others. Isadaptable and flexible to accommodate the

changing needs of the team.

Creates and maintains schedules.

Links day-to-day tasks to performance

expectations and team outcomes.

Demonstrates flexibility and adaptability to meet

changing work requirements.

Informs supervisor of potential impact of proposed

change.

Shares appropriate information with colleagues

during times of change.

Responds to change under guidance from

supervisor.



Sees tasks through to completion.

Works within agreed priorities, andworks independently on routine tasks.

Maintains accurate records and files.

Seeks feedback from supervisor to gauge

satisfaction and seeks assistance when

required.

Seeks feedback from supervisor on theperformance of assigned tasks and incorporates

this feedback into the performance of new tasks.



Performs under direction from supervisor and

works to agreed priorities and outcomes.

Completes routine tasks.

Takes on additional duties when required.

Responds to changes in requirements.

CLF 2


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Builds and sustains positive relationshipswith team members and clients.

Participates actively in teamwork and

activities. Responds under direction to

changes in client needs and expectations.

Develops positive relationships with teammembers.

Participates actively in teamwork and groupactivities.

Builds and sustains relationships, liaising with

team members and clients.

Responds under direction to changes in client

needs and expectations.

Manages client expectations by clarifying

expectations and deadlines.

Keeps clients informed on progress.

Provides courteous, prompt and professional

service to clients.


Listens actively to colleagues and clients.Shares information and contributes to

team discussions. Works closely with team

members to achieve results and operates

as an effective team member.

Operates as an effective team member.

Works closely with team members to achieve

results.

Listens actively to colleagues and clients and

reports their needs to supervisor.

Supports team members in achieving goals,

especially during busy or difficult working periods.

Shares information with own team and contributes

to team discussions.

Informs supervisor of work progress.


diversity

Understands, values and responds to

different personal styles. Tries to see things

from different perspectives. Treats people

with respect and courtesy.

Recognises the value of individual differencesand understands that others may work in different

ways.

Recognises that others have different views andexperiences.

Tries to see things from the other personsperspective.

Maintains an awareness of personalities,

motivations and other diverse qualities of people.

Treats people with respect and courtesy.

3.4 Shares learning and supports

others

Identifies learning opportunities. Supportsthe contribution of others.Understands and

acts on constructive feedback.

Supports the contribution of others.

Identifies development opportunities for self andshares learning with others.

Congratulates people on achievements.

Understands and acts on constructive feedback.

CLF 2


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Adopts a principled approach and adheresto public sector values and Code of

Conduct.Acts professionally at all times

and operates within the boundaries of

organisational processes and legal and

public policy constraints.

Understands and applies public sector values andCode of Conduct and behaves consistently in an

honest, ethical and professional way.

Treats people fairly and equitably and is

transparent in dealings with them.

Makes decisions for the corporate good withoutfavouritism or bias.

Places the aims of the organisation abovepersonal ambitions.

Takes time to learn policies, regulations andstandard operating procedures and understands

why they exist.

Understands and complies with procedures,legislative, policy and regulatory frameworks.

Maintains strict confidentiality of information.

4.2 Engages with risk and shows

personal courage

Provides accurate advice on less complex

issues.Acknowledges mistakes and learns

from them, and seeks guidance and advice

when required.

Listens when own ideas are challenged.

Provides accurate advice to colleagues and clients

on less complex issues.

Makes sure that all work is checked and proofed.

Takes responsibility for mistakes and learns from

them.

Acknowledges when in the wrong.

Seeks advice and assistance from colleagues and

supervisor when uncertain.


Takes personal responsibility for accurate

completion of work and seeks assistance

when required. Commits energy and driveto see that goals are achieved.


completion of work.

Knows who can provide assistance with theachievement of goals and seeks help when

required.

Gets on with the job at hand and applies self with

energy and drive.

Commits to meeting objectives.

Follows up to ensure that issues are finalised.

Informs supervisor of issues impacting on the

achievement of designated tasks.

CLF 2


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18

4.4 Promotes and adopts a positiveand balanced approach to work

Works as directed to achieve work

objectives, even in difficult circumstances.

Remains positive and responds to pressure

in a calm manner.

Stays focused and productive in difficultcircumstances.

Works as directed to achieve objectives.

Maintains an optimistic outlook and focuses on

positives in difficult situations.

Supports a positive working environment.

Stays calm in difficult situations and when dealing

with difficult people.

Does not become defensive when faced with

criticism.

4.5 Demonstrates self-awarenessand a commitment to personal

development

Seeks feedback from others. Understandsareas of strengths and works with

supervisor to identify development needs.

Is aware of the impact of own behaviour

on others. Seeks self-development

opportunities.

Demonstrates awareness of the impact of own

behaviours on others.

Seeks self-development opportunities.

Shows willingness to learn new approaches and

acquire new capabilities.

Applies new knowledge in the workplace.

Develops an understanding of personal strengths

and capabilities.

Works with supervisor to identify individual

developmental requirements needed to completeassigned tasks.

Agrees on performance standards with supervisor.

Seeks feedback on behaviour and work

performance from supervisor, and is responsive to

guidance.

Seeks input from supervisor when assessing

performance.

Identifies strengths as well as developmental

requirements needed to complete assigned tasks.

CLF 2




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20


1


2

Achieves results

3


relationships

4


5



direction

Understands

and supports the

organisations vision,mission and business

objectives. Follows

direction provided

by supervisor.

Recognises how own

work contributes tothe achievement of

team and section

goals. Understands the

reasons for decisions


1.2 Thinks

strategically

Understands thework environment

and contributes to the

development of work

plans and team goals.Demonstrates an

awareness of issuesthat may impact on

designated work tasks.

1.3 Harnessesinformation and

opportunities

Knows where to find

information, and asks

questions to ensure abetter understanding

of issues. Uses

established guidelinesto determine what

information should be

conveyed to others.Keeps supervisor

informed on work

progress.


wisely

Monitors task progress

against performance

expectations. Alertssupervisor early

if work is behind

schedule and

makes alternative

arrangements. Makes

effective use of owncapabilities.

2.2 Applies and

builds professionalexpertise

Contributes own


outcomes for the

business unit.

2.3 Responds

positively to changeCreates and maintains

schedules. Responds

in a positive manner

to change. Shares

information with

others. Is adaptablein approach and

willing to be flexible

to accommodate the

changing needs of the

team.


relationships

Builds and

sustains positive

relationships withteam members and

clients. Participates

actively in teamwork

and activities.

Responds under

direction to changesin client needs and

expectations.


recognises the

needs of others

Actively listens to

colleagues and clients.Shares information

and contributes to

team discussions.

Works closely withteam members to

achieve resultsand operates as

an effective team

member.

3.3 Values individual

differences and

diversity

Understands, values

and responds todifferent personal


things from differentperspectives. Treats

people with respect

and courtesy.


professionalism and

probity

Adopts a principled






of organisationalprocesses and legal

and public policy

constraints.

4.2 Engages with

risk and shows

personal courage

Provides accurate

advice on lesscomplex issues.

Acknowledges

mistakes and learns

from them, and seeksguidance and advice

when required.

4.3 Commits to

actionTakes personal

responsibility for

accurate completion

of work and seeks

assistance when

required. Commitsenergy and drive to see

that goals are achieved.

4.4 Promotes and

adopts a positive

and balanced

approach to work

Works as directed

to achieve workobjectives, even in




in a calm manner.


Communicates

messages clearly and

concisely. Focuses on

key points and usesappropriate language.

Structures written and

oral communication so

it is easy to follow.


adapts to audience

Adapts communicationstyle and approach

to ensure they

address the needs

of different people or

audiences. Listens



understood. Checks


5.3 Negotiates

confidently

Listens to, andconsiders different

ideas. Discusses

issues without

getting personal or

aggressive.




24/132

21

1.4 Shows

judgement,

intelligence and

commonsenseResearches and

analyses information

relevant to work tasks

and responsibilities.

Identifies issues

that may impact

on designated

tasks and alerts

supervisor. Suggests

improvements to work

tasks.

2.4 Takes

responsibility for

managing work

projects to achieve

resultsSees tasks through

to completion.

Works within agreed

priorities, works

independentlyon routine tasks

and accepts more

challenging tasks.

Maintains accurate

records and files.

Seeks feedback fromsupervisor to gauge

satisfaction and seeks

assistance when

required.

3.4 Shares learning

and supports others

Identifies learning

opportunities.Supports the


Understands and


feedback.

4.5 Demonstrates

self-awareness

and a commitment

to personal

developmentSeeks feedback from

others. Understands

areas of strengths

and works with

supervisor to identifydevelopment needs.

Is aware of the impact

of own behaviour

on others. Seeks

self-development

opportunities.


1


2

Achieves results

3


relationships

4


5


CLF 3


25/132


26/132

23

2 ACHIEVES RESULTS


2.1 Identifies and uses resources wisely


expectations. Alerts supervisor early if workis behind schedule and makes alternativearrangements. Makes effective use of own

capabilities.

Identifies key individuals who need to be involved.



expectations to ensure deadlines are met.

Alerts supervisor early if work is behind or

cannot be done and, where appropriate, makes

alternative arrangements.

Reschedules and reogranises work to reflect


Adjusts own schedule to suit colleagues and

business needs.

2.2 Applies and builds professionalexpertise

Contributes own expertise to achieveoutcomes for the business unit.

Applies and develops capabilities to meet

performance expectations.

Demonstrates knowledge of the features of newprograms, products or services relevant to the

position.

Contributes own expertise for the benefit of the

business unit.


Creates and maintains schedules. Responds

in a positive manner to change. Sharesinformation with others. Is adaptable in

approach and willing to be flexible toaccommodate the changing needs of the

team.

Creates and maintains schedules for self and,

where relevant, others.

Links day-to-day tasks to performanceexpectations and team outcomes.

Demonstrates flexibility and adaptability to meet

changing work requirements.

Informs supervisor of potential impact of proposed

change.




supervisor.

2.4 Takes responsibility for managingwork projects to achieve results

Sees tasks through to completion. Workswithin agreed priorities, works independently

on routine tasks and accepts more

challenging tasks. Maintains accurate

records and files. Seeks feedback from

supervisor to gauge satisfaction and seeks

assistance when required.

Seeks feedback from supervisor on theperformance of assigned tasks and incorporates

this feedback into the performance of new tasks.



Performs under direction from supervisor and

works to agreed priorities and outcomes.

Completes routine tasks and accepts more

challenging tasks.

Takes on additional duties when required.


CLF 3


27/132

24




Builds and sustains positive relationshipswith team members and clients. Participates

actively in teamwork and activities. Responds

under direction to changes in client needs

and expectations.



Builds and sustains relationships, liaising with

team members and clients.






Provides courteous, prompt and professional

service to clients.


Actively listens to colleagues and clients.Shares information and contributes to

team discussions. Works closely with team

members to achieve results and operates

as an effective team member.


Works closely with team members to achieve

results.

Actively listens to colleagues and clients.

Supports team members in achieving goals,

especially during busy or difficult working periods.

Shares information with own team and contributesto team discussions.

Informs supervisor of work progress.


diversity

Understands, values and responds to

different personal styles. Tries to see things

from different perspectives. Treats peoplewith respect and courtesy.

Recognises the value of individual differences

and understands that others may work in differentways.

Recognises that others have different views and

experiences.

Tries to see things from the other persons

perspective.

Maintains an awareness of personalities,motivations and other diverse qualities of people.


3.4 Shares learning and supportsothers

Identifies learning opportunities. Supportsthe contribution of others. Understands and


Supports the contribution of others.

Identifies development opportunities for self and

shares learning with others.



CLF 3


28/132

25





Conduct. Acts professionally at all times



public policy constraints.

Understands and applies public sector values andCode of Conduct and behaves consistently in an

honest, ethical and professional way.



Makes decisions without favouritism or bias.

Places the aims of the organisation above

personal ambitions.

Takes time to learn policies, regulations and

standard operating procedures and understandswhy they exist.

Understands and complies with procedures,

legislative, policy and regulatory frameworks.

Maintains strict confidentiality of information.


personal courage

Provides accurate advice on less complex

issues. Acknowledges mistakes and learns

from them, and seeks guidance and advice

when required.


Provides accurate advice to colleagues and clientson less complex issues.

Makes sure that all work is checked and proofed.

Takes responsibility for mistakes, learns from

them and acknowledges when in the wrong.


senior managers when uncertain.


Takes personal responsibility for accuratecompletion of work and seeks assistance

when required. Commits energy and drive

to see that goals are achieved.


completion of work.

Knows who can provide assistance with the

achievement of goals and seeks help when

required.


energy and drive.



Informs supervisor of issues impacting on the

achievement of designated tasks.

CLF 3


29/132

26

4.4 Promotes and adopts a positiveand balanced approach to work

Works as directed to achieve work

objectives, even in difficult circumstances.

Remains positive and responds to pressure

in a calm manner.

Stays focused and works effectively in difficultcircumstances.

Works to achieve objectives.

Maintains an optimistic outlook and focuses on thepositives in difficult situations.


Stays calm in difficult situations and when dealing

with difficult people.

Does not become defensive when faced with

criticism.

4.5 Demonstrates self-awareness

and a commitment to personal

development

Seeks feedback from others. Understands

areas of strengths and works with

supervisor to identify development needs.

Is aware of the impact of own behaviouron others. Seeks self-development

opportunities.

Is aware of the impact of own behaviour on others.


Shows willingness to learn new approaches and

acquire new capabilities.


Develops an understanding of personal strengths

and capabilities.

Works with supervisor to identify individual

developmental requirements needed to complete

assigned tasks.


Seeks feedback on behaviour and work

performance from supervisor, and is responsive to

guidance.

Seeks input from supervisor when assessing

performance.

Identifies strengths as well as developmental


CLF 3




30/132

27




Communicates messages clearly and

concisely. Focuses on key points and usesappropriate language. Structures written

and oral communication so it is easy to

follow.

Focuses on clear communication of key points.

Limits the use of jargon and abbreviations.

Explains complex information using language

appropriate for the audience.

Presents messages clearly.

Speaks at an appropriate volume and pace.

Conveys information succinctly.

Structures written communication so it is easy to

follow.

Uses correct spelling and grammar.

5.2 Listens, understands and adapts toaudience

Adapts communication style and approachto ensure they address the needs of

different people or audiences. Listens

carefully to others and checks to ensure

their views have been understood. Checks

own understanding of others comments.

Shows awareness of how own communication

style affects others.

Pays close attention to others when they arespeaking.

Checks own understanding of others commentsby asking clarifying questions.

Checks to ensure their own views have been

understood.

Adapts communication style and approach toensure they address the needs of different peopleor audiences.


Listens to, and considers different ideas.

Discusses issues without getting personal

or aggressive.

Listens to, considers and acknowledges differing

ideas.

Discusses issues without getting personal or

aggressive.

CLF 3


31/132

28


1


2

Achieves results

3


relationships

4


5



direction

Understands

and supports the

organisations vision,mission and business

objectives. Follows

direction provided

by supervisor.

Recognises how own

work contributes tothe achievement of

organisational goals.

Understands the

reasons for decisions


1.2 Thinks

strategically

Understands thework environment

and contributes to

the development of

work plans and teamgoals. Demonstrates

an awareness of theimplications of issues

that may impact on

own work objectives.

1.3 Harnesses

information and

opportunities

Knows where to find

information, and asksquestions to ensure

a fullunderstanding

of an issue. Usescommonsense

to recognise the

importance of

available information.

Keeps self and others

well informed on work

progress.


wisely

Reviews task

performance and

communicates

outcomes to

supervisor.

Understands

individual and team

capabilities and makes

effective use of owncapabilities.

2.2 Applies and


Contributes own


outcomes for the

business unit.

2.3 Responds

positively to change

Establishes task plans

to deliver objectives.

Responds in a positive

and flexible manner

to change. Shares

information withothers and adapts to achangingenvironment.


relationships

Builds and

sustains positive

relationships withteam members and

clients. Participates

actively in teamwork

and activities.

Responds under

direction to changesin client needs and

expectations.


recognises the

needs of others

Actively listens to

colleagues and clients.Shares information

and ensures others

are kept informed

of issues. Workscollaboratively

and operates asan effective team

member.

3.3 Values

individual

differences and

diversity

Understands, values

and responds todifferent personal


things from differentperspectives. Treats

people with respectand courtesy.


professionalism and

probity

Adopts a principled







and public policy

constraints. Operates

as an effective

representative of the

work area in internal

forums.

4.2 Engages withrisk and shows

personal courage

Provides accurate

advice on issues.Acknowledges

mistakes and learnsfrom them, and seeks

guidance and advice

when required.

4.3 Commits to

action

Takes personal

responsibility for

accurate completion ofwork. Commits energy

and drive to see that

goals are achieved.


Presents messages

confidentlyin a clear,

concise manner.

Focuses on key pointsand uses appropriate

language. Structures

written and oral

communication to

ensure clarity.

5.2 Listens,

understands and

adapts to audience

Seeks to understand

the audience and

tailors communication

style and message

accordingly. Listens

carefully to others

and checks to ensure

their views have beenunderstood. Checks

own understanding of

others comments.

5.3 Negotiatesconfidently

Listens to, and

considers different

ideas, and discusses

issues credibly and

thoughtfully. Identifiesrelevant stakeholders.




32/132

29

1.4 Shows

judgement,

intelligence andcommonsense

Researches and

analyses information

and makes

recommendations

based on evidence.

Identifies issues

that may impact on

tasks. Suggests

improvements to work

tasks and business

practices.

2.4 Takes

responsibility for

managing workprojects to achieve

results

Sees tasks through

to completion.

Works within agreed

priorities. Commitsto achieving quality

outcomes. Maintains

accurate records and

files. Seeks feedback

from supervisor togauge satisfaction

and seeks assistance

when required.

3.4 Shares learning

and supports others

Identifies learningopportunities. Makestime for people

and supports the


Understands and

acts on constructivefeedback.

4.4 Promotes and

adopts a positive

and balancedapproach to work

Focuses on achieving

objectives even in



responds to pressurein a calm manner.

4.5 Demonstratesself-awareness

and a commitment

to personal

development

Seeks feedback from

others. Communicates

areas of strength

and works with

supervisor to identify

development needs.

Reflects on own

behaviour and

recognises the impact

on others. Seeks

self-development

opportunities.


1


2

Achieves results

3


relationships

4


5


CLF 4


33/132

30




Understands and supports the organisationsvision, mission and business objectives.


Recognises how own work contributes to

the achievement oforganisational goals.


recommendations.


Understands the relationships between team

priorities and specific tasks.




recommendations and is able to explain how they

are relevant to their work.


Understands the work environment and

contributes to the development of workplans and team goals. Demonstrates an

awareness of the implications of issues that

may impact on own work objectives.

Demonstrates an awareness of the implications of

issues for own work.



Informs supervisor of potential issues that may

impact on work objectives.

Contributes to the development of work plans and

team goals.


opportunities

Knows where to find information, and asks

questions to ensure a fullunderstanding of

an issue. Uses commonsense to recognisethe importance of available information.

Keeps self and others well informed onwork progress.

Demonstrates awareness of corporate goals and

understands team priorities.

Keeps self and others well informed on work

progress.

Knows where to find relevant information.

Asks questions to gain full understanding of anissue.

Uses commonsense and established guidelines todetermine what information should be conveyed to

others.


commonsense

Researches and analyses information

and makes recommendations based on

evidence. Identifies issues that may impacton tasks. Suggests improvements to work

tasks and business practices.

Researches and analyses information and makes

recommendations based on evidence.

Identifies issues that could impact on designated

tasks.

Identifies uncertainties of processes and

designated tasks.

Participates in decision-making.

Suggests improvements to work practices, work

tasks and business practices.

CLF 4


34/132

31

2 ACHIEVES RESULTS



Reviews task performance and

communicates outcomes to supervisor.

Understands individual and team capabilities

and makes effective use of own capabilities.


Understands team and individual capabilities and

makes effective use of own capabilities.



Communicates outcomes to supervisor.





Applies and develops capabilities to meetperformance expectations.


position.

Contributes own expertise for the benefit of thebusiness unit.


Establishes task plans to deliver objectives.

Responds in a positive and flexible manner

to change. Shares information with others

and adapts to a changing environment.

Constructs task plans to deliver objectives.

Demonstrates flexibility and copes effectively with

day-to-day work changes and shifting priorities.




supervisor.



Sees tasks through to completion. Works

within agreed priorities. Commits to

achieving quality outcomes. Maintains

accurate records and files. Seeks feedback

from supervisor to gauge satisfaction and

seeks assistance when required.

Seeks regular feedback from supervisor to gaugetheir satisfaction and incorporates this feedback

into the performance of new tasks.


Uses appropriate information management

systems to keep information up to date.


Works to agreed priorities, outcomes, and timeconstraints.


CLF 4


35/132

32




Builds and sustains positive relationshipswith team members and clients.

Participates actively in teamwork and

activities. Responds under direction to

changes in client needs and expectations.



Builds and sustains relationships.

Liaises with team members and clients.






Provides courteous, prompt and professionalservice to clients.

3.2 Listens to, understands and

recognises the needs of others

Listens actively to colleagues and clients.

Shares information and ensures others

are kept informed of issues. Works

collaborativelyand operates as an effectiveteam member.


Works collaboratively.

Listens actively to colleagues and clients.

Supports team members and is aware of the

contributions made by other people.

Shares information with own team and seeks inputfrom others.

Contributes to team discussions and planning.

Ensures people are kept informed of progress and

issues.

3.3 Values individual differences anddiversity

Understands, values and responds todifferent personal styles. Tries to see things

from different perspectives. Treats people

with respect and courtesy.

Recognises the value of individual differences

and understands that others may work in different

ways.

Recognises that others have different views and

experiences.

Tries to see things from the other personsperspective.

Maintains an awareness of personalities,motivations and other diverse qualities of people.


3.4 Shares learning and supports

others

Identifies learning opportunities. Makes

times for people and supports the

contribution of others. Understands and


Makes time for people and supports the


Identifies development opportunities for self and

shares learning with others.



CLF 4


36/132

33





Conduct. Acts professionally at all times



public policy constraints. Operates as an

effective representative of the work area in

internal forums.

Adheres to public sector values and Code ofConduct and behaves consistently in an honest,

ethical and professional way.



Makes decisions for the corporate good withoutfavouritism or bias.

Places the aims of the organisation abovepersonal ambitions.

Understands and complies with procedures,legislative, policy and regulatory frameworks.

Operates in a professional manner when

representing the work area in internal forums.


personal courage

Provides accurate advice on issues.

Acknowledges mistakes and learns from

them, and seeks guidance and advice when

required.


Provides accurate advice to colleagues and

clients.

Checks and confirms the accuracy of information

prior to release.

Takes responsibility for mistakes and learns fromthem.

Acknowledges when in the wrong.


supervisor when uncertain.



completion of work. Commits energy and

drive to see that goals are achieved.


completion of work and seeks help when required.


energy and drive.



Recognises issues impacting on the achievementof desired outcomes.

CLF 4


37/132

34

4.4 Promotes and adopts a positive andbalanced approach to work

Focuses on achieving objectives even in

difficult circumstances. Remains positive

and responds to pressure in a calm manner.

Maintains effective performance levels even indifficult circumstances.

Works to achieve objectives.

Maintains an optimistic outlook and focuses onpositives in difficult situations.


Stays calm under pressure.

Does not react personally to criticism.

4.5 Demonstrates self-awareness

and a commitment to personaldevelopment

Seeks feedback from others. Communicates

areas of strength and works with supervisor

to identify development needs. Reflects

on own behaviour and recognises the

impact on others. Seeks self-development

opportunities.

Reflects on own behaviours and work style and is

aware of how they impact on others.


Demonstrates willingness to learn new

approaches and acquire new capabilities.


Communicates areas of strength, and works with

supervisor to identify individual development



Seeks feedback on behaviour and workperformance from supervisor, and is responsive to

guidance.

Reviews performance and identifies strengths

as well as development requirements needed to

complete assigned tasks.

CLF 4




38/132

35




Presents messages confidentlyin a clear,

concise manner. Focuses on key pointsand uses appropriate language. Structures

written and oral communication to ensure

clarity.

Focuses on clear communication of key points.

Limits the use of jargon and abbreviations.

Explains information using language appropriate

for the audience.

Presents messages confidently.

Structures messages clearly and succinctly, both

orally and in writing.

5.2 Listens, understands and adapts to

audience

Seeks to understand the audience andtailors communication style and message

accordingly. Listens carefully to others and

checks to ensure their views have been

understood. Checks own understanding of

others comments.

Adjusts presentation style on the basis of non-

verbal cues.

Maximises personal communication strengths andtakes into account shortcomings.

Focuses on gaining a clear understanding

of others comments by listening and asking

questions.

Checks to ensure their own views have been

understood.

Understands the key concerns of the audience.

Tailors communication style and language to the

needs of individuals or the audience.


Listens to, and considers different

ideas, and discusses issues credibly

and thoughtfully. Identifies relevant

stakeholders.

Listens to, considers and acknowledges differingideas.

Discusses issues credibly and thoughtfully withoutgetting personal or aggressive.

Identifies relevant stakeholders.

CLF 4


39/132

36


1


2

Achieves results

3


relationships

4


5



direction

Understands

and supports the

organisationsvision, mission and

business objectives.

Communicates

and follows

direction provided

by supervisor.Recognises how own

work contributes to

the achievement of

organisational goals.

Understands thereasons for decisions


1.2 Thinksstrategically

Understands the

work environment

and contributes tothe development of

plans, strategies andteam goals. Identifies

issues and problems

that may impact on

own work objectives.

Demonstrates anawareness of the

implications of issues

for own work.

1.3 Harnesses

information and

opportunitiesDraws on information

from multiplesourcesand uses agreed

guidelines to analyse

what information is

important and how

it should be used.

Keeps self and otherswell informed on work

progress.


wisely

Reviews task

performance and

communicatesoutcomes to

supervisor. Makes

effective use of

individual and team

capabilities. Responds

to changes in

requirements.

2.2 Applies and


Contributes own


outcomes for the

business unit.

2.3 Responds

positively to changeEstablishes task plans

and simple project

plans with measurable

milestones to deliver

objectives. Responds

in a positive andflexible manner to

change. Shares

information with

others and adapts to a

changing environment.


relationships

Builds and sustains

positive relationships

with team membersand clients. Respondsto changes in

client needs and

expectations.


recognises the

needs of othersActively listens to


Shares information

and ensures others

are kept informed

of issues. Workscollaboratively

and operates as

an effective team

member.

3.3 Values

individual

differences and

diversity

Recognises the

positive benefits that

can be gained from

diversity. Recognises

the different working

styles of individuals,

and factors this into

the management of

tasks. Tries to seethings from different

perspectives. Treatspeople with respect

and courtesy.


professionalism and

probity

Adopts a principled







and public policy

constraints. Operates

as an effective

representative of thework area in internal

forums.

4.2 Engages withrisk and shows

personal courage

Provides accurate

advice on issues.Acknowledges

mistakes and learnsfrom them, and seeks

guidance and advice

when required.

4.3 Commits to

action

Takes personal

responsibility for

accurate completionof work and seeks

guidance when

required. Showsinitiative and does

what is required.Commits energy and

drive to see that goals

are achieved.


Presents messages

confidently in a clear,

concise manner.

Focuses on key pointsand uses appropriate

language. Structures

written and oral

communication to

ensure clarity.

5.2 Listens,

understands and

adapts to audienceSeeks to understand

the audience and

tailors communication

style and message

accordingly. Listens



understood. Checks


5.3 Negotiates

confidently

Listens to, andconsiders different

ideas and discusses

issues credibly and

thoughtfully. Identifies

other peoples

expectations and

concerns.




40/132

37

1.4 Shows

judgement,

intelligence and

commonsense

Undertakes analysis

and draws accurate

conclusions based

on evidence. Thinks

laterally and identifies

and implements

improved work

practices.

2.4 Takes

responsibility for

managing work

projects to achieve

resultsSees tasks through

to completion.

Works within agreed

priorities. Commits

to achieving quality

outcomes and adheres

to documentation

procedures. Seeks

feedback from

supervisor to gauge

satisfaction andseeks guidance when

required.

3.4 Shares learning

and supports others

Identifies learning

opportunities. Makes

time for peopleand supports the


Understands and


feedback.

4.4 Promotes and

adopts a positive

and balanced

approach to work

Focuses on achievingobjectives even in




in a calm manner.

4.5 Demonstratesself-awareness

and a commitment

to personaldevelopment

Seeks feedback from

others. Communicates

areas of strength

and works withsupervisor to identify

development needs.

Reflects on own

behaviour and

recognises the impacton others. Seeksself-development

opportunities.


1


2

Achieves results

3


relationships

4


5


CLF 5


41/132

38




Understands and supports the organisationsvision, mission and business objectives.

Communicates and follows direction

provided by supervisor. Recognises how

own work contributes to the achievement

of organisational goals. Understands the

reasons for decisions and recommendations.

Follows direction provided by supervisor andcommunicates it to others.

Understands the relationship between businesspriorities and specific tasks.




recommendations and is able to explain how theyare relevant to their work.


Understands the work environment andcontributes to the development of plans,

strategies and team goals. Identifies issues

and problems that may impact on own work

objectives. Demonstrates an awareness ofthe implications of issues for own work.

Demonstrates an awareness of the implications of

issues for own work.



Identifies issues and problems that may impact onthe achievement of own work objectives.

Contributes to the development of plans,strategies and team goals.


opportunities

Draws on information from multiple sources

and uses agreed guidelines to analysewhat information is important and how it

should be used. Keeps self and others wellinformed on work progress.

Understands the corporate priorities and the

business context of the organisation.

Keeps self and others well informed on work

progress.

Draws on information from appropriate sources.

Uses commonsense to analyse what information

is important.

Works within agreed guidelines to make decisions

about the use and dissemination of information.


commonsense

Undertakes analysis and draws accurate

conclusions based on evidence. Thinks

laterally and identifies and implementsimproved work practices.

Researches and analyses information and draws

accurate conclusions based on evidence.

Analyses and interprets information to inform

decision-makers.

Anticipates issues and problems that could impact

on designated task.

Identifies risks and uncertainties of process and

tasks.

Participates actively in decision-making.

Thinks laterally, is innovative, and identifies and

implements improved work practices.

Identifies potential solutions for key problems.

CLF 5


42/132

39

2 ACHIEVES RESULTS



Reviews task performance and

communicates outcomes to supervisor.

Makes effective use of individual and

team capabilities. Responds to changes in

requirements.


Makes effective use of team and individual

capabilities.



Communicates outcomes to supervisor.





Applies and develops capabilities to meetperformance expectations.


position.

Contributes own expertise for the benefit of thebusiness unit.


Establishes task plans and simple project

plans with measurable milestones to

deliver objectives. Responds in a positive

and flexible manner to change. Sharesinformation with others and adapts to a

changing environment.

Constructs task plans and single project plans with

measurable milestones to deliver objectives.

Demonstrates flexibility and copes effectively with

day-to-day work changes, shifting priorities and

periods of uncertainty.

Shares appropriate information with colleaguesduring times of change.


supervisor.



Sees tasks through to completion. Works

within agreed priorities. Commits to

achieving quality outcomes and adheres

to documentation procedures. Seeks

feedback from supervisor to gauge

satisfaction and seeks guidance whenrequired.

Seeks regular feedback from supervisor to gauge

their satisfaction and incorporates this feedback

into the performance of new tasks.

Adheres to documentation procedures.

Uses, and encourages others to use, appropriate

information management systems to keep

information up-to-date.


Works to agreed priorities, outcomes, timeconstraints and assigned resources.

Assists with monitoring projects against plans and

is responsive to changes in requirements.

CLF 5


43/132

40




Builds and sustains positive relationshipswith team members and clients. Respondsto changes in client needs and expectations.

Develops and maintains positive relationships withteam members.

Builds and sustains relationships.

Liaises with team members, other teams,


Responds to changes in client needs.


e

2010 ntps capabilities and leadership framework

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