2005 dallas05 we bguide_final

Presented by TeleManagement Forum

TeleManagement WorldNovember 7 – 10, 2005

Dallas, Texas, USA

Adams Mark Convention Center

Introduction 2

Sponsors 3

Agenda and Highlights 4

Telecom Innovation Summit 5

Keynote Speakers 5

Conference Sessions 6

Expo and Exhibitors 11

Catalyst Showcase 12

TM Forum Training Courses 15

Lodging 18

Registration 19

Contents

Managing TelecomInnovation

http://www.tmforum.org/browse.asp?catID=2398

Introduction

Sponsors

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Introduction

Registration

Agenda

TI Summit

CatalystShowcase

ConferenceSessions

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TM ForumTraining

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The telecom industry has seen numerous changes in the past fewyears. However, these are just the tip of the iceberg compared to whatis coming. Customer requirements, competitive pressures, economicsand other market forces have combined to completely alter the fundamentals of the telecom business. Service providers must eithertake out a clean sheet of paper and re-design their core business andrevenue models or watch as their expenses consume cash and newer,more nimble players eclipse them. A situation not unlike what themajor airlines face today.

Telecom is not the capital-intensive business it once was and, assuch, the barriers to entry have dropped dramatically. Business cyclesare now measured in months instead of years. Similar service offerings are available from traditional carriers, wireless providers,cable operators and new entrant IP companies. As affordable broadband becomes commonplace and competitively priced and new mobile devices hit the market, the demand for groundbreakingservices will skyrocket.

Service providers now face increasing pressure to:

• Lower costs in order to fund price wars• Improve their business agility and service portfolio creativity

in order to remain competitive and seize opportunities• Raise the quality of the end user experience and improve time

to market in order to attract and keep customers

In any competitive market, customer satisfaction trumps technologyas the key to success. Innovation, as viewed from the customer’s perspective, is now the major differentiator and driver.

Innovation is more than brainstorming a slew of creative ideas. Itrequires completely transforming the business, including addressingthe classic revenue models telecom has relied on for years. It meanscoming up with totally new business and operational processes thatfoster quick action and reward risk-taking. It means re-inventing theend-to-end value chain and forging strategic partnerships in placesthey’ve never existed before. It means changing how you manageyour business, your assets, your products and services and your customers.

This is the challenge facing telecom. But where does one find theanswers?

TeleManagement World is the place where the industry leaders meetto do business, make deals, exchange information, gain insight onleading edge technologies and see the latest management products.It’s the only global event solely focused on what’s required to transform your company for innovation.

TeleManagement World provides the networking, educational, andvendor demonstration forum for you to understand what the best ofthe best are doing globally in all of these areas, and how you canapply these state-of-the-art advancements to your business.

TeleManagement World is where the business of telecom is managed.

Presented by TeleManagement Forum

TeleManagement WorldDallas • Texas • USA • November 7 – 10, 2005

KeynoteSpeakers

Managing the Business of Communication



Sponsors

Sponsors

3page 34

Introduction

Registration

Agenda

TI Summit

CatalystShowcase

ConferenceSessions

Expo

TM ForumTraining

Lodging

Platinum Sponsor Gold Sponsors Silver Sponsor

Training andEducation Partner:

Networking ReceptionSponsor:

KeynoteSpeakers

http://www.lucent.com/

http://www.cramer.com/

http://www.satyam.com/

http://www.amdocs.com/

http://www.oracle.com/index.html

http://www.netcracker.com/

http://www.nokia.com/operators


http://www.billingcollege.com/

Agenda and Highlights

Sponsors

3page 44

Introduction

Registration

Agenda

TI Summit

CatalystShowcase

ConferenceSessions

Expo

TM ForumTraining

Lodging

9:00am-5:30pm TM Forum Training Courses

9:00-11:40am Telecom Innovation Summit

Keynote Speakers

12:30-7:00pm TeleManagement World Expo Open

12:30-7:00pm Catalyst Showcase Open

11:45am-12:30pm Telecom Innovation Panel

2:00-5:30pm Telecom Innovation Summits

6:00-7:00pm TeleManagement World Expo Reception

7:00-10:00pm Networking Reception

9:00am -5:30pm Conference Sessions

9:00am -7:00pm Catalyst Showcase Open

12:00-7:00pm TeleManagement World Expo Open

6:00-7:00pm TeleManagement World Expo Reception

9:00am -12:00pm Conference Sessions

10:00am-2:30pm TeleManagement World Expo Open

2:00-5:30pm TM Forum Training Courses

Monday, November 7

Conference at a Glance

Tuesday, November 8

Wednesday, November 9

Thursday, November 10

KeynoteSpeakers

New for 2005The Telecom Innovation SummitWinning Strategies and Hallmarks of Success

Learn how to:• Improve the customer experience in order to offer better,

higher quality service • Improve business agility in order to develop innovative

services and get them to market faster • Improve efficiency and reduce operating costs in order to

survive price wars

Featuring:• Keynote Speakers• Summit Sessions• A Discussion Panel Moderated by Lynne Russell

… and Don’t MissThe Networking Reception

Tuesday, November 8, 7:00 – 10:00pm

This year the Networking Reception and Dinner will give attendees a taste of Texas! The event will be held at Gilley’sDallas, a local saloon, featuring bull riding and calf roping, as well as a few other surprises. Don’t miss out on the fun!Networking Reception tickets must be purchased in addition toConference Passports. Visit www.telemanagementworld.comfor details.

Sponsored by:

Hosted by:

http://www.tmforum.org/browse.asp?catID=2471&view=5


http://www.gilleysdallas.com/

http://www.telemanagementworld.com

Telecom Innovation Summit

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Sponsors

KeynoteSpeakers

Introduction

Agenda

Registration

TI Summit

CatalystShowcase

ConferenceSessions

Expo

TM ForumTraining

Lodging

Successful Strategies for the New Communications Market

Telecom business cycles are now measured in months instead of years. Being lean,agile and innovative is more important than technology and is key to winning customers and market share.

The Telecom Innovation Summit is a conference within a conference. In one packedday you will hear what it takes to transform your company into an innovation leaderwith presentations and panels featuring industry legends and trendsetters. Learn firsthand how to change and manage your business, your assets, your customers, and your products and services.

Among the topics being covered are:

• Leaders and Laggards: The Battle for Market Supremacy Between New Entrants and The Old Guard

• Improving Business Agility in Order to Develop Innovative Services and Get Them to Market Faster

• Strategies for Reducing Costs in Order to Survive and Win a Price War

• How to Improve the Customer Experience in Order to Offer Better, Higher Quality Service

• Using Management to Meet Sarbanes-Oxley Requirements

• Metropolitan Wi-Max Networks

• A Look at the Newest Wireless Gadgets and Services

The Telecom Innovation Summit will be held Tuesday, November 8, from 9:00am to5:30pm. Attendance at sessions from 2:00-5:30pm requires a 3-day or 4-day Passport.Please see the schedule below for presentation titles:

9:00-11:40am Keynote Speakers (featured to the right)

11:45am-12:30pm Panel: Managing the Next Wave of InnovationModerated by Lynne Russell, Former CNN Headline News Anchor

2:00-2:45pm Municipal Wi-Fi / Wi-Max Networks – Cities Become Service Providers

2:45-3:30pm Can an Operator be Lean with SOX in Their Diet?

4:00-4:45pm Cool Devices and Hot Services

4:45-5:30pm Telecom Innovation Summit Wrap-up

Keynote Speakers

11:05 AM - 11:40 AMBusiness Transformation Using NextGeneration ServicesRamalinga Raju Chairman, Satyam Computer Services Ltd.

9:00 AM - 9:15 AMWelcome and IntroductionJames Warner President, TeleManagement Forum

9:15 AM - 9:45 AMFuture of the InternetDr. Lawrence Roberts CEO and President, Anagran;Creator and Builder of the Internet

10:45 AM - 11:05 AMTransitioning to Service-Centric OperationsJanet Davidson Chief Strategy Officer, Lucent Technologies Inc.

9:45 AM - 10:15 AMTBAShadman Zafar Senior Vice President, Architecture and eServices,Verizon




Conference Sessions

Sponsors

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ConferenceSessions

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KeynoteSpeakers

TeleManagement World conference sessionsfeature over 100 hours of presentations byindustry leaders and subject matter experts inthe operations, business and technologyfields. Divided into six themed tracks, thesehighly educational sessions provide insight,timely answers, advice and solutions to criticalindustry issues. Conference sessions are heldWednesday, November 9, from 9:00 am to5:30 pm and Thursday, November 10, from9:00 am to 12:00 pm.

Attendance is included in your 3-day or 4-daypassport to TeleManagement World. Visitwww.telemanagementworld.com to register.

Conference Session Topics:

Business Transformation and MarketReadiness

• Operator Strategies for a Customer-Driven Market

• Benchmarking as a Tool for Transformation• Managing All the Dimensions of Convergence• Presentations from Cingular, Covad, Earthlink,

Korea Telecom and Telstra

Flexing NGN’s Potential• Managing Fixed-Mobile Convergence• Content-Based Revenue Opportunities• The VNO Phenomenon• Presentations from Cingular, Comcast, Sprint,

and Telecom Italia

Mo Money: Revenue Assurance and Billing• Billing and CRM Issues in the Sprint-Nextel

Merger• Billing for VoIP Services• Case Studies from Comcast, China Mobile,

Qwest, and Swisscom

Service Delivery and Content: The Anytime,Anywhere Customer Experience

• Service Delivery Platforms and Service Level Management for Innovative Services

• Enhancing the Customer’s Experience• Presentations from BT, Korea Telecom, TELUS,

Vodafone and others

NGOSS and Software Technology• Implementing NGOSS• Service-Oriented Architecture• Standards Update

(eTOM, SID, ITIL, 3GPP, OSS/J, IPDR)

Spotlight: Cable / IPTV / IMS• Using IMS for Next Gen Service• Implementing IPTV• Cable-Based Services

Conference Session Titles:

Business Transformation and MarketReadiness

BTMR1 Wednesday 9:00-9:05am

Service Provider Success – Part 1: Introduction

Keith Willetts, Chairman, TeleManagement Forum


Service Provider Success – Part 2: Life Behind the Scenes

of a Wireless Service Provider – The Impact of the

Introduction of Customer and Business-Centric Service

Management

Kieran Moynihan, CTO & General Manager, Service

Management Division, Vallent Corporation


Service Provider Success – Part 3: IT Transformation –

Developing an IT Strategy and Plan to Survive and Prosper

in the New Telecoms Environment for a Tier One Operator

Richard Howie, Chief Architect, GM IT Architecture Strategy

Planning, Telstra Corporation


Service Provider Success – Part 4: Q & A


Telecom as a Horizontal – A New Horizon

Suresh Kumar, Associate Consultant, Tata Consultancy

Services

BTMR3 Wednesday 11:30am-12:00pm

Driving Organizational Change with Benchmarking

Tonia Graham, CEO, e*Tezeract, Inc.; Colin Orviss,

Founding Partner, Logan-Orviss International




Conference Sessions

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BTMR4 Wednesday 2:00-3:00pmMobile Convergence Impact on Service Assurance MarketMark Basham, Partner & Co-Founder, OSS Observer;Patrick Kelly, Partner, OSS Observer

BTMR5 Wednesday 3:30-4:30pmCarriers Turn to OSS/J to Realize Goals of Lean OperatorColin Ashford, Senior Architect, Converged OAMArchitecture, Nortel Networks; Paul Grantham, VicePresident, Software and Information Systems, CovadCommunications; Seonghak Seok, Director of OSS Labs,Korea Telecom; Fang Wu, Manager, Enterprise IntegrationArchitecture, Cingular Wireless

BTMR6 Wednesday 4:45-5:30pmManaging Your Network for Any Generation of ServicesDoug McClure, Senior Manager, Service and TechnologyMonitoring, Earthlink

BTMR7 Thursday 9:00-10:15amOptimizing Customer-Facing Service Delivery: The CurrentState of the ArtSachdev Rahul, General Manager, Siebel Communicationsand Media, Siebel Systems; Matt McFerrin, Director ofProduct Marketing, Siebel Systems; Minaz Vastani, SeniorDirector, Cbeyond Communications

BTMR8 Thursday 10:45-11:15amNGOSS - Is There a Role for Regulation?Chinyelu Onwurah, Head of Telecoms Technology, Office ofCommunications (OFCOM)

BTMR9 Thursday 11:15am-12:00pmEnterprise Convergence: An Order to Cash Architecture forthe Delivery of Applications & ContentSumit Ray, Vice President Communications Industry, EDSInformation Services L.L.C.

Flexing NGN’s Potential

NGN1 Wednesday 9:00-9:05amManaging NGN – Part 1: IntroductionColin Orviss, Founding Partner, Logan-Orviss International

NGN1 Wednesday 9:05-9:35amManaging NGN – Part 2: Fixed-Mobile Integration:Integrated, Network and Service-Level Performance Management Issues and SolutionsMarco D’Aleo, Senior Manager, Network Service Line,Accenture; Giovanni Lepri, Director, Telecom Italia Group

NGN1 Wednesday 9:35-10:05amManaging NGN – Part 3: Managing 3G Technologies andNextGen Services: A “Real-Life” In Depth LookBudi Danuningrat, Product Manager, Cingular Wireless LLC

NGN1 Wednesday 10:05-10:15amManaging NGN – Part 4: Q & AColin Orviss, Founding Partner, Logan-Orviss International

NGN2 Wednesday 10:45-11:15amComcast-Patni Case Study: Converged Mediation, Rating,and Billing for Circuit-Switched and VoIP ServicesJonathan Legg, Corporate Billing Operations ProjectManager/Information Office Manager, Comcast; StephanieTackett, Senior Director, Patni Computer Services; JimTheiss, Development Manager, Comcast

NGN3 Wednesday 11:30am-12:00pmContent-Based Services - The Key to Sustainable Marginsand Competitive AdvantageGavin Ellzey, Business Development, EMC

NGN4 Wednesday 2:00-3:00pmAssuring the Converging Services and Technologies(Broadband, Wireless, WiMax)Erica Moradi, Director, Micromuse, Inc.; David Reece, LeadArchitect, Sprint; Piyush Sarwal, Lead Architect, Sprint

NGN5 Wednesday 3:30-4:00pmManaging NGN – Part 1: How to Reach the Parts OtherCarriers Can’t ReachGary Steen, Vice President of Operations, Martin DawesSystems

NGN5 Wednesday 4:00-4:30pmManaging NGN – Part 2: How Carriers and ServiceProviders Can Take Advantage of the VNO Phenomenon Liam Brohan, Vice President of Sales and Marketing,Wholesale Division, Vanco

NGN6 Wednesday 4:45-5:30pm

Driving Transformation to Converged Services

Infrastructure, A Case Study

Doug Fantuzzi, Senior Group Vice President, New

Generation Systems, Telcordia Technologies;

Kevin Rymer, Senior Network Consultant, Technology

Strategy, TELUS

NGN7 Thursday 9:00-9:05am

Securing NGN – Part 1: Introduction


Securing NGN – Part 2: Effectively Enabling Secure Access

via Extranets and Intranets

Rod Murchison, Senior Director of Product Management,

Security Products Group, Juniper Networks, Inc.


Securing NGN – Part 3: Securing a Service Provider’s

Network

Sergio Pellizzari, CTO, Nakina Systems; Piyush Sarwal,

Lead Architect, Sprint


Securing NGN – Part 4: IP Video Network Security

Rafael Rosado, IT Security Manager, Security Practice,

Lucent Technologies Inc.


IT Service Management Center of CMCC

Gang Chen, General Manager of IT Scheme Planning

Department, China Mobile Communications Corporation;

Xiang Gao, Director of Information Technology Office, China

Mobile Communications Corporation

NGN9 Thursday 11:15am-12:00pm

Challenges of Inter-Carrier VoIP Call Completion

Gary Richenaker, Director, Numbering and Addressing

Initiatives, Telcordia Technologies

Conference Sessions

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CatalystShowcase

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Mo Money: Revenue Assurance and Billing

RAB1 Wednesday 9:00-10:15amImplementing IPTV: The Impact on BSSLawrence Harte, Publishing Editor, IPTV Magazine

RAB2 Wednesday 10:45-11:15amCase Study: Interconnect Billing Next Generation Modelsusing NGOSS eTOM FrameworkAlpna Doshi, Vice President, Telecom Business, SatyamComputer Services Ltd.; Lakshmi Gopal, IT Consultant,Satyam Computer Services Ltd.; David Milham, Head ofOSS Industrial Collaborations, BT Group plc

RAB3 Wednesday 11:30am-12:00pmBilling for VoIP and IP Services – How Can We Make MoneyOther Than Just Flat-Rating?Joseph DiFonzo, Technical Vice President, Convergys

RAB4 Wednesday 2:00-3:00pmChallenge: Accounting for Converged IP ServicesKelly Anderson, President/COO, IPDR.Org; Steven Cotton,Editor-in-Chief, IPDR.Org; Tal Givoly, Chief Scientist,Amdocs

RAB5 Wednesday 3:30-4:30pmIndustry Relevance of TM Forum's Revenue AssuranceTechnical Report (TR131)Gadi Solotorevsky, Chief Scientist, CVidya Networks, Inc.

RAB6 Wednesday 4:45-5:30pmIntelligent Network Gateway - A Case Study of ConvergentBilling in China MobileYan Huang, Senior Project Manager, China MobileCommunications Corporation; Lu Jingshi, Senior SoftwareDesigner, Telecom Department, Linkage Inc.; Kevin Ma, ViceGeneral Manager of Marketing, AsiaInfo Technologies

RAB7 Thursday 9:00-10:15amSwisscom Eurosport Business Case Study: Partner RelationManagement (PRM) – Accurately Calculating and ManagingPartner Commissions During a Period of Rapid Growth ofHigh Value ServicesVladimir Mitrasinovic, Vice President, Global Sales andBusiness Development, MetraTech Corp.

RAB8 Thursday 10:45-11:15am

Interconnect Intelligence: Strategic Market Foresight from

Everyday Usage

Yves Robinson, Director, Business Intelligence, Vibrant

Solutions

RAB9 Thursday 11:15am-12:00pm

Case Study: End-to-End Billing Integrity at Qwest

Mark Lesman, Manager SW Development, Qwest

Service Delivery and Content: The Anytime,Anywhere Customer Experience

SDC1 Wednesday 9:00-9:05am

Service Level Management – Part 1: Introduction on SLM

for Converged Services

Michael Lawrey, Head of Network Services, Telstra

Corporation


Service Level Management – Part 2: Achieving End-to-End

SLA Management of Convergent ICT Solutions

Mark Dames, Head of Network Systems Architecture, BT

Global Services CTO, BT Group plc; John Wittgreffe, ICT

Research Chief, BT Group plc


Service Level Management – Part 3: SLA Management for

VoIP Services

John Timms, Business Development Manager Europe,

Telchemy Incorporated


Service Assurance Portals – Supporting the Triple Play

Brian Lakey, Manager TSA Strategy, TELUS

SDC3 Wednesday 11:30am-12:00pm

Enabling Flow-Through Delivery of VoIP Services and

Advanced IP Services

Doug Bellinger, EVP Product Development, CTO, Atreus

Systems; Joe Glynn, Founder, Lefthand Communications

Insight

SDC4 Wednesday 2:00-3:00pm

Using the NGOSS-Based OSS Implementation at KT for

Home Network Service Delivery

Jin Eom, Assistant Researcher, Korea Telecom;

Seokhoon Kim, Senior Researcher, Korea Telecom;

Sungwoo Lee, Senior Researcher, Korea Telecom


Service Delivery Platforms – Part 1: Service Delivery

Platforms Introduction

Joseph Ziskin, Vice President, Solutions and Strategy,

Global Telecom Industry, IBM Corporation


Service Delivery Platforms – Part 2: Service Delivery

Platforms: 'Making Content Profitable'

Neeraj Aggarwal, Senior Solution Architect, Flextronics

Software Systems; Indranil Roychowdhury, System Analyst,

Flextronics Software Systems


Service Delivery Platforms – Part 3: Service Delivery in

the Age of Convergence: Are CSPs (and their OSS)

Really Ready?

Mark Nicholson, CTO, Syndesis Limited


The Essence of Collaborative Commerce – The Future

Blueprint for Premium Content and Services

Raomal Perera, CEO, Valista

SDC7 Thursday 9:00-9:15amEnhanced Customer Experience Management – Part 1:IntroductionTal Givoly, Chief Scientist, Amdocs

Conference Sessions

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CatalystShowcase

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TM ForumTraining

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SDC7 Thursday 9:15-9:45am

Enhanced Customer Experience – Part 2: Unlocking

Additional Revenue from Corporate Customers Through

CEM

Liam Marren, Head of Network Quality and Optimization,

Vodafone Ireland; Cathal McGloin, Vice President North

America, Arantech North America


Enhanced Customer Experience – Part 3: 360-Degree

Customer Relationship Management

Aseem Chandawarkar, Industry Principal,

Telecommunications, SAP AG; Manfred Kopisch, Solution

Principal, SAP America


Increasing the Automation of Service Provisioning Based on

Terminal Capabilities

Jan Friman, Expert in Service Provisioning and

Management, Ericsson

SDC9 Thursday 11:15am-12:00pm

Next-Generation Leadership: Information-Driven Customer

Management

Yancy Oshita, Senior Industry Director, Communications,

Oracle Corporation

NGOSS and Software Technology

NGOSS1 Wednesday 9:00-9:05am

Real SID Implementations – Part 1: Introduction

John Reilly, Advisory Product Architect, MetaSolv Software

Inc.

NGOSS1 Wednesday 9:05-9:25am

Real SID Implementations – Part 2: Using the SID for

Broadband Provisioning-Interfacing Delivery Platforms to

CRM and to GBE Network

Giuseppe Covino, Project Manager, Telecom Italia Group;

Marco Dacco, OSS Chief Architect, Telecom Italia Group

NGOSS1 Wednesday 9:25-9:45amReal SID Implementations – Part 3: Extending the SID:Integration of the 3GPP Network Resource Model IRPs intothe TMF SIDDave Raymer, Distinguished Member of the Technical Staff,Motorola

NGOSS1 Wednesday 9:45-10:15amReal SID Implementations – Part 4: Case Study: Using theSID and OSS/J in the Context of an SOA ArchitectureGabriela Chiribau, Architect, Covad Communications;Sachin Kapur, Chief Architect, Covad Communications;Darwin Ling, Principal Architect for the VoIP AutomationProject, Covad Communications; John Reilly, AdvisoryProduct Architect, MetaSolv Software Inc.

NGOSS2 Wednesday 10:45-11:15amMarrying NGOSS and Legacy Systems in a Next Gen OSSArchitectureDuane Elmquist, Telcordia Technologies

NGOSS3 Wednesday 11:30am-12:00pmNGOSS Service EnablementJérôme Hannebelle, CMSU Solutions Architect, MicrosoftCorporation; Joe McIntyre, Service Provider Architect, IBMCorporation

NGOSS4 Wednesday 2:00-2:30pmeTOM & ITIL – Part 1: The Enhanced Telecom OperationsMap® (eTOM): News from the FrontMike Kelly, Senior Technical Manager, TeleManagementForum

NGOSS4 Wednesday 2:30-3:00pmeTOM & ITIL – Part 2: The Relevance of ITILv3 to eTOMJohn Gibert, Development Director, UK itSMF

NGOSS5 Wednesday 3:30-4:30pmImplementing CO-OP in an Operator Environment: CaseStudy O2Jan Insulander, Senior Advisor OSS Product, Ericsson; Juha Lipiainen, Director of Middleware Business for theOperations Solution, Nokia Oyj; Jean-Paul Pallois,GSM/UMTS OSS Product Marketing Leader, NortelNetworks; Carolyn Smithson, Head of OSS Strategy, mmO2 plc

NGOSS6 Wednesday 4:45-5:30pm

Application of the TMF 814 Interface to a Large Transport

Core Network

Shabahat Husain, OSS Architect for GNS Network, Verizon

Communications; Francois Leroux, Principal Product

Planner, Fujitsu

NGOSS7 Thursday 9:00-9:05am

Implementing NGOSS – Part 1: Introduction

Joel Fleck II, Chief Architect, Hewlett-Packard


Implementing NGOSS – Part 2: NGOSS/MD3: Towards a

Model-Driven NGOSS Approach for Business Agility

Joel Fleck II, Chief Architect, Hewlett-Packard; Nektarios

Georgalas, Senior Researcher, BT Group plc; Jane Hall,

Project Manager, Fraunhofer Fokus; Jenny Huang, Next

Generation OSS - Strategic Standards Manager, AT&T


Implementing NGOSS – Part 3: Contract Specification

José Ricardo Bueno, Project Manager, Fundacao CPqD


Implementing NGOSS – Part 4: NGOSS Compliance:

Strategy and Practice

Mike Kelly, Senior Technical Manager, TeleManagement

Forum


Update on Latest Advances in the TMF Shared Information

and Data Model (SID) Work

John Reilly, Advisory Product Architect, MetaSolv Software

Inc.; John Strassner, Fellow and Director, Autonomic

Computing Motorola Labs, Motorola

NGOSS9 Thursday 11:15am-12:00pm

An NGOSS Implementation of a Common Element

Management System

Rob Berger, Senior Engineer II, MCI; Dennis Day, Senior

Manager, MCI; Sergio Pellizzari, CTO, Nakina Systems

Conference Sessions

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Spotlight: Cable

SPOT1-Cable Wednesday 9:00-9:15am

Service Management – Part 1: Introduction to Cable and

What it Means to the TMF Constituency


Service Management – Part 2: Supporting High-Volume

Delivery of Customer-Centric Triple Play Services over a

Variety of Broadband Technologies Including Copper, Fiber

and Cable

Rajeev Tankha, Director of VoIP Services, MetaSolv

Software Inc.


Service Management – Part 3: Q & A


How Cable Companies Can Benefit from Adopting NGOSS

Solutions

John Wilmes, Chief Architect, Ceon Corporation

SPOT3-Cable Wednesday 11:30am-12:00pm

Intelligent Automation: Challenges Facing Converged

Network Management

Douglas Potts, Vice President, National Communications

Operations, Comcast Cable; William Yan, Executive Vice

President, Auspice Corp.

Spotlight: IPTV

SPOT1-IPTV Wednesday 2:00-2:15pm

Service Management for IPTV – Part 1: Introduction to IPTV

and How it Addresses TM Forum Constituents

Johanne Mayer, Director Market Positioning, Alcatel

SPOT1-IPTV Wednesday 2:15-3:00pm

Leveraging IPTV to Drive Revenue from Innovative

Advertising Models

Eran Wagner, Vice President, IPTV, Amdocs

SPOT2-IPTV Wednesday 3:30-4:30pmProvisioning and Assurance for Converged IPTV VideoProvisioningMichael K Riley, Distinguished Member of the ConsultingStaff, Lucent Technologies Inc.

SPOT3-IPTV Wednesday 4:45-5:30pmEnd-to-End IPTV Testing and Service AssuranceKenneth Kerpez, Senior Scientist, Telcordia Technologies;Hady Salloum, Ph.D., Executive Director of StrategicBusiness Development, Telcordia Technologies

Spotlight: IMS

SPOT1-IMS Thursday 9:00-9:15amMaking Next Gen Services – Part 1: IntroductionMatt Izzo, Manager, NGN Service Management, AgilentTechnologies

SPOT1-IMS Thursday 9:15-10:15amMaking Next Gen Services – Part 2: The Impact of IMS, andManaging the "Real" Next-Generation of ServicesMatt Izzo, Manager, NGN Service Management, AgilentTechnologies

SPOT2-IMS Thursday 10:45-11:15amCreating a Service Delivery Infrastructure – IMS Theory toRealityDavid Croslin, IT Chief Product Architect, MCI

SPOT3-IMS Thursday 11:15am-12:00pmOvercoming the Challenges of Migrating to an IPMultimedia Subsystem (IMS) Network: An EvolutionaryApproachPhilip Shryock, Strategic Infrastructure Program Manager,Hewlett-Packard

Special Sessions

SS1 Monday 5:30-6:00pmDelivering a Service-Oriented Architecture Using NGOSS – Part 1: Developing Solutions with AutoMagic NGOSS-Styled ModelingCliff Faurer, Director, AutoMagic KB LLC; Greg Fidler, TMForum Advisory Board, Director, AutoMagic KB LLC

SS1 Monday 6:00-6:30pm

Delivering a Service-Oriented Architecture Using

NGOSS – Part 2: Leveraging Standards and SOA to

Deliver Converged Services

Joseph Ziskin, Vice President, Solutions and Strategy,

Global Telecom Industry, IBM Corporation

SS1 Monday 6:30-7:00pm

Delivering a Service-Oriented Architecture Using

NGOSS – Part 3: Best Practices for Organizational Changes

Pramilla Mullan, OSS Architect, France Telecom

SS2 Wednesday 12:00-12:05pm

Managing Enterprise-Level Services In the US Government

– Part 1: Introduction

Lieutenant Colonel Michael Firlie, USA (Retired), Former US

Army Communications Officer; Consultant, Business

Development, Firlie Communications



– Part 2: Assuring Survival of Mission-Critical Enterprise

Services

Deepak V. Kanwar, Managing Director, OSS/BSS, Lucent

Worldwide Services



– Part 3: Keeping the Performance Commitment –

Implementing Service Level Management at the USDA

Keith Carter, Director of Professional Services, Gefion, Inc.



– Part 4: Transformation to a Service Management

Organization

Deepak V. Kanwar, Managing Director, OSS/BSS, Lucent

Worldwide Services

Expo

Sponsors

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Introduction

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ConferenceSessions

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KeynoteSpeakers

Acterna

Agilent Technologies

Amdocs

BEA Systems

Bell Canada

BellSouth

Billing College

BT

Cable & Wireless

Casabyte, Inc.

Casewise

Ceon Corporation

Cisco Systems

Cognizant Technology

Solutions

COLT Telecom Group

Comarch S.A.

CommProve Ltd.

Convergys

Cramer Systems Limited

cVidya Networks, Inc.

Digital Fairway Corporation

EMC

Ernst and Young

France Telecom

Fujitsu

Fundacao CPqD

Hewlett-Packard

Huawei Technologies

IBM Corporation

ILOG, Inc.

InfoVista

Infozech

Internap

IONA

Jacobs Rimmel

Juniper Networks

Korea Telecom

Lucent Technologies Inc.

Mahindra British Telecom

MetaSolv Software Inc.

Metratech

Micromuse

Microsoft

Motorola

Nakina Systems

NetCracker Technology

Nexagent, Ltd.

Nokia Oyj

Nortel Networks

Oblicore, Inc.

Oracle Corporation

OSS through Java™

Pantero Corporation

QinetiQ

Satyam Computer Services

SBC

Sheer Networks Inc.

SleepyCat Software

Sonic Software

Subex Systems

Tektronix Texas, LLC

Telcordia Technologies

Teleca OSS

TeliaSonera

TIBCO Staffware

TTI Telecom

Vodafone Group

webMethods

West Ridge Networks

TeleManagement World Expo is a high-powered, compelling

mix of big names and emerging suppliers in the OSS/BSS

marketplace. Here you will find the products, technologies, and

services you need to meet the changing demands of today’s

marketplace. The TeleManagement World Expo will be open

daily from Tuesday, November 8, through Thursday, November

10. Cocktail Receptions will be held on Tuesday and

Wednesday evenings. The following companies are exhibitors

in the Expo and the nearby Catalyst Showcase:

Catalyst Showcase

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CS-1: Sarbanes Oxley (SOX) ComplianceProject Sponsor: Internap; Mobile Tele Systems, OJSCParticipants: Casewise; Convergys; cVidya; Ernst and Young; Subex Systems

Service providers are faced with high costs related to compliance with the provisions of theSarbanes-Oxley Act of 2002 (SOX). The SOX Catalyst aims to demonstrate how NGOSS standards can be used to structure and simplify efforts to deliver SOX compliance, thereby lowering the cost, or “SOX Tax”, associated with compliance.

The business scenario for the SOX Catalyst is focused on management of the matching of purchasing costs and transactions for partner-provided services to customer invoice revenuesand transactions for specific time intervals and volumes.

This business scenario will be used as a basis to: • Describe a blueprint for how NGOSS can be mapped to SOX in order to facilitate

compliance with SOX requirements • Demonstrate the use of NGOSS constructs, specifically the eTOM and SID

models, in an application that uses NGOSS to implement compliance through routine, automated business processes

• Document the NGOSS enhancements that will be required to fully leverage NGOSS to enable SOX compliance

Demonstrating Innovation

The Catalyst Showcase is a unique feature ofTeleManagement World, bringing to life practicalOSS/BSS solutions from multi-company, multi-national teams that are collaborating toaddress urgent real-world business, operationaland interoperability issues with innovative automated solutions.

Catalyst projects are staffed by TM Forum members, who come together to build integratedsolutions in significantly compressed time frames –with success enabled by their common use of TMForum standards and guidelines. The projects support the “lean operator” end-goal of greatlylowering the “integration tax,” while deliveringautomated OSS/BSS solutions with high flexibilitythat are built to deliver 21st century services atspeeds the market is now demanding.

The TM Forum provides the collaborative environment for the participating companies intowhich they bring their commercial products andthen integrate them together into a solution for aservice provider defined set of requirements.

Typically emphasizing business process automation challenges and OSS/BSS integrationtechnology, catalyst requirements are based on real projects that service providers are working on.Both service providers and vendor participantsbenefit from rapid exploration into new businessand technology areas and faster and cheaperprogress in advancing to prototype and commercial-ready solutions.


http://www.tmforum.org/browse.asp?catID=2317&linkID=30448

Catalyst Showcase

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CS-2: Business Process Management - Phase 3Project Sponsors: COLT Telecom; Fundacao CPqD; QinetiQ; Vodafone D2Participants: Amdocs; Casewise; ILOG; Mahindra BT; Teleca OSS;

TIBCO Staffware

Business Process Management is an emerging approach to realizing businessagility. BPM Solutions involve the management of business processes acrossthe entire enterprise. While the eTOM framework is the starting point to implement business processes, BPM provides the ability to manage changes to these business processes over time.

The BPM System enables business users to design and implement optimizedbusiness processes in a flexible and adaptable manner. The BPM System supports a business process modeling environment that can be shared by business analysts, IT architects and programers. The modeling environment creates business process that describes how application system functionality,information and human activities should interact. A complex business processcan be broken down into simple process components linked to Business Rules.The Process engines execute the processes and provide the ability to changeand redeploy the processes.

Once the processes are executed, Business Process Data provides measures toanalyze the business process. Business Rules can be modified and redeployedby Business Users. Changing the business process requires changes to thegraphical model, regeneration of the metadata and redeployment of the processinstances. This faster rate of change to operational processes and the ability tochange activities dynamically make an organization adaptive.

Phase 3 of the Catalyst will address the following two areas: • How to manage end-to-end processes for mobile multimedia service

management • How to manage business processes related to network surveillance and

alarm resolution management

CS-3: Service Enablement Using Web ServicesProject Sponsors: BT; Korea Telecom; QinetiQParticipants: Amdocs; IBM Corporation; Microsoft; Motorola; Pantero

With NGOSS and web-service-based, Service-Oriented Architecture reaching

maturity while sharing a common approach in many respects, the need for anew initiative called “NGOSS Web Service Enablement” aimed at defining a webservice-based, SOA implementation profile for NGOSS was identified.

The NGOSS Service Enablement Catalyst Project will kick-start this effort with a design and proposed technology-specific implementation of NGOSS technology-neutral architecture (TNA) principles using web services with the ultimate goal of accelerating NGOSS adoption through the availability of an off-the-shelf, web-services based implementation of the NGOSS architecture.This Catalyst will focus on the “Distribution Transparency Framework Services”(DTFS) capability described in TNA (TMF 053f), that enables distributed, loosely-coupled NGOSS components to be registered and communicate in a way that supports an effective NGOSS Service Lifecycle Management. This also includes the definition of NGOSS contracts and policies using XML.

CS-4: Managing IP Services with NGOSSProject Sponsor: BTParticipants: Cisco; Digital Fairway; Fujitsu; Intec Telecom Systems, plc;

Telcordia

Creating “Sticky Customers” and Increased Average Revenue Per User(APRU) through Service Convergence.This catalyst focuses on the management of IP services with specific focus onautomated, user-based service enablement for voice, video and data (triple play)over IP residential access via DSL technologies. The project demonstrates theuse of effective network management to help service providers increase customer loyalty, while decreasing operational expenses and improving revenue.This demonstration will address issues surrounding automated provisioning ofend user equipment, end-user initiated service enhancement and control, andunified provisioning in the IP communications area specifically including Voiceover IP, (VoIP), broadcast video and video on demand.

Also included in this project are linkages with the MTOSI team for network management for the core transport network. The project will also serve as aproof-of-concept of the VoIP and video information model that the TM ForumIPNM modeling team has developed to demonstrate the value of standardizedmodels and interfaces in enabling plug-and-play interoperability in the rapiddeployment and enablement of advanced services over an IP infrastructure.




Catalyst Showcase

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CS-5: End-to-End Service Fulfillment for VoIPProject Sponsor: BellSouth; EMBRATEL - Empresa Brasileira de

TelecomunicacoesParticipants: BEA Systems; Cognizant Technology Solutions;

Juniper Networks; MetaSolv; Pantero

This Catalyst project will address the process for providing service providercustomers with Voice over IP products, specifically Consumer VoIP. The coreeTOM processes to be demonstrated by this project will be service configuration and activation, and resource provisioning. The key input to this process will be a service request for VoIP service, which will include thefollowing categories of data: customer, service address, product, and TN.

The project is modeled on what residential customers can order over theInternet. Specific functionality to be addressed includes what a consumercould do through a web portal to establish a new service, delete a services, or adding additional services to existing services.

This catalyst project highlights the benefits of standards as a vehicle for rapidservice integration, as well as the harmonious service activation through interoperability. Key technologies to be utilized include OSS/J, eTOM, SIP, andJ2EE. In order to provide some additional perspective on the business value ofthe solution, the final report will present metrics around the work effort requiredto deliver the demonstration.

CS-6: MTOSI Triple PlayProject Sponsors: BT; Cable & Wireless; TeliaSoneraParticipants: Agilent; CEON; Cisco Systems; Cramer; Huawei Technologies;

IONA; Lucent Technologies; Nortel; Pantero; Sonic Software; Telcordia; TTI Telecom

The Multi-Technology Operations Systems Interface Catalyst will show a solution to the business problem of complex multi-vendor OSS integration.The technology to build the solution is based on the TM Forum’s MTOSIXML/Web Services-based standards for EMS to NMS and OS to OS integration.

The MTOSI catalyst project investigates the use of MTOSI in a realistic end-to-end provisioning and assurance scenario, focusing on the integrationand interoperability aspects. The demonstration will focus on building IPTVinfrastructure, specifications and technology.

The catalyst consists of three scenarios:A. Establishing Infrastructure - provisioning the underlying network B. Network Performance and Fault Monitoring C. Network Discovery and Service Activation

Scenario A demonstrates the Ethernet modeling capability of MTOSI as well as the ability of MTOSI to interoperate with other standards such as OSS/Jservice activation.

Scenario B demonstrates the integration of multiple assurance systems from amulti-regional, multi-vendor operations environment. This scenario displays atypical migration, where multiple existing systems need to be integrated forimproved efficiencies.

Scenario C demonstrates the synchronization of an Inventory OS with networkresources and how automated operations between an activation OS and EMSactivate SDH connections.

CS-7: Implementing Contracts-Based Services in NGN (ICON) - Phase 1Sponsor: France TelecomParticipating Companies: CEON; Cognizant Technology Solutions; Pantero;

WebMethods

This Catalyst demonstration focuses on implementing NGOSS Contracts in a Next Generation Network (NGN) with a view to compare and contrast with3GPP IRPs. This will be done with an Ordering and Service Activation scenarioin an NGN providing VoIP services. This catalyst project explores the application of the following TM Forum specifications:

• NGOSS principles to create plug-n-play architecture• eTOM framework to design business process flows• SID to build information models to represent IP services• SoIP requirements specifications in the area of VoIP and video services

over IP

Through the use of these specifications and NGOSS design principles, theproject showcases the reusable architecture that enables the integration ofdiverse NGOSS-based components. For demonstration capabilities, this project will implement applications from multiple vendors integrated throughstandards-based interfaces to roll out new service deployments, monitor thehealth of the network and its components, and support and monitor the servicelevel compliance of the network and perform rating and billing functions.




TM Forum Training Courses

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Telecom is not just roaring back to life, it’s changing into a totallynew, competitive industry. The need for an effective managementenvironment has become a critical requirement as serviceproviders move to a lean, agile strategy capable of handlingrapid shifts in customer demand and market opportunities.

TM Forum Training Courses provide the in-depth education oncrucial subjects necessary to understand and implement the newgeneration of OSS/BSS.

To assist delegates in choosing the right course for them, wehave introduced the following course categorization:

Introductory coursesThese are broadly based courses that provide the delegate withan overview of a technology or topic. The attendee will leave thecourse with a good understanding of the area and its relevanceto their business.

Intermediate coursesWhile there are subject matter knowledge pre-requisites for mostintroductory courses, Intermediate courses assume that theattendee is broadly familiar with the topic and is now seekingideas for deployment within their organization. They present afiner level of detail than found in the introductory courses.

Advanced coursesThese are aimed at the practitioners who are seeking detail on asubject or technology. It is in this category, for instance, that youwill find specific methodologies covered. Each course will haveits own strict knowledge pre-requisites.

Take advantage of TM Forum Training Courses being held inconjunction with TeleManagement World in Dallas, Texas and register for an educational and exciting week TODAY!

Introductory Courses:

Introduction to NGOSSThis course digs into the essential aspects of TeleManagement Forum’s (TM Forum)NGOSS toolkit, including: The “Lean Operator Paradigm”; the Life Cycle Methodologyfor use of NGOSS; the application of the eTOM (Enhanced Telecom OperationsMap®) in developing NGOSS-based solutions; description of the SID (SharedInformation Data Model) and its relationship with other NGOSS elements; description of Technology Neutral and Technology Specific Architecture.Course Leader: BJ Taylor

Introduction to the eTOM – FundamentalsAfter a brief history, the course addresses the relationships the eTOM has withNGOSS (New Generation Operations Systems and Software), TM Forum’s standardOSS/BSS development lifecycle framework, and the NGOSS elements including theSID (Shared Information and Data Model).Course Leader: Avi Ofrane

Introduction to the NGOSS Shared Information/Data Model (SID)This course shows the inherent and strong relationships between the SID and theoverall NGOSS architecture and demonstrates how the SID is used as the “languageof NGOSS.” In addition, the course explains the SID framework and documentationand provides a tour of currently developed SID domains.Course Leaders: John Reilly, John Strassner




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Introductory Courses continued:

Introduction to Revenue AssuranceThis course provides attendees with an overview understanding of RevenueAssurance principles and practices. It is geared to provide a grounding for newRevenue Assurance practitioners and to enable OSS/BSS professionals whoneed to understand the practical ‘how’s’ and ‘why’s’ of Revenue Assurance.Course Leader: Kathryn Durham

Charging and Billing for Data and ContentThis course explores key issues of content charging: The creation and layout ofUDRs (Usage Detail Records), data collection and mediation, service bundling,real time rating, and revenue settlements. We explore how the SID andRosettaNet are leveraged to link between operators and their partners.Course Leader: Avi Ofrane

Billing in a Convergent WorldThis course explores the new paradigm for telecom billing – true convergentbilling – and the significant impact on the business processes. Using eTOM concepts, we demonstrate the impact of operating in a silo-based environmenton the various billing functions such as mediation, rating, and billing.Course Leaders: Kathryn Dunham

Voice over IP (VoIP) – A BSS PerspectiveThis course explores/explains the building blocks of IP, technology overviewalong with the business process impacts using the application of the eTOM(Enhanced Telecom Operations Map®) and NGOSS (Next Generation OSS) in developing VoIP solutions for mediation, pricing, and billing, including implementation and deployment strategies.Course Leaders: Lawrence Harte

Intermediate Courses:

Using the eTOM from the Service Provider’s PerspectiveThis course explains how the eTOM framework is an essential element of anenterprise’s business architecture. It describes how it needs to be positioned withmanagement and staff within an enterprise, and how it relates to other enterpriseprocess management activities and tools. In addition, this course teaches howthe eTOM can be extended to support more detailed enterprise requirements andcan be used in a variety of circumstances across the enterprise. Course Leader: Greg Fiddler

Using Multi-Technology Network Management (MTNM) / Multi-TechnologyOperations Systems Interface (MTOSI) for Inventory ManagementLearn how, as a service provider or supplier, MTNM can help you reduce development, integration, and management costs across your networks utilizingstandardized inventory management interfaces.Course Leaders: Michel Besson, Francesco Caruso, Steve Fratini

Using eTOM – A Technical PerspectiveThis course allows for evaluation of the way that the eTOM can be used withinyour own company, and between your company and your suppliers/ partners/customers, to assess and harmonize your business processes with the developing industry direction. It teaches how to leverage eTOM as an internaland external tool for communication about business processes, and as a basisfor process analysis and design. In addition, linkages between eTOM and otherareas of TM Forum's NGOSS program, such as SID and NGOSS Complianceassessment, are highlighted.Course Leader: Mike Kelly

Advanced Courses:

Using OSS/J to Implement NGOSSThis course shows why OSS through Java provides the first Commercial-Off-The-Shelf (COTS) NGOSS Implementation. It provides a core level of knowledgein the OSS/J Design Guidelines, the OSS/J Common APIs, and the OSS/J APIs.

It introduces the OSS through Java APIs and Design Guidelines as a ready-made,off-the-shelf implementation of NGOSS and as a use and extension of the OSS/JCore Business Entities (a SID Data Model). It describes the OSS/J DesignGuidelines providing the basis for contract defined interfaces and the OSS/JAPIs; it also explains how the available APIs fit together and presents an APIroadmap. Finally, the course defines the role of the Reference Implementationand Technology Compatibility Kit.Course Leader: Dave Raymer

Advanced Modeling Concepts – An Integrated Approach to the SID, MTNM,and IPNMThis course provides a hands-on introduction to advanced object-oriented information and data modeling techniques using the SID as well as other TMForum modeling artifacts, such as the IP Network Management (IPNM) and Multi-technology Network Management (MTNM) models. This course shows how these core models can be combined to address OSS and BSS problems, and how the content of each of these models can be used to


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complement each other. It also briefly addresses how these models can be used to interact with other industry standard models, such as OSS/J.Course Leaders: John Reilly, John Strassner

Advanced NGOSS for PractitionersThis is a condensed version of our standard two day course.Topics covered include:

• An overview of the AutoMagic KB approach for understanding the NGOSS framework– and how to use the framework

• Normalizing processes to the eTOM and the AutoMagic eTOM extensions

• Extending processes to expose problem boundaries (with other processes and candidate applications/systems)

• Determining appropriate system use cases and discovering the information linkages (SID classes)

• Characterizing existing applications using the SID and the AutoMagic SID extensions

• Extending information models to expose problem boundaries (candidate contractually specified interactions)

• Resolving the challenge statement, and identifying gaps that require further development

Course Leaders: Greg Fiddler, Cliff Faurer

SLA Theory and Application

Course Leader: Kelly Flynn-Muller

Introduction to Revenue Assurance

Introduction to the eTOM – Fundamentals

Introduction to NGOSS

Introduction to the NGOSS SID

Charging and Billing forData and Content

Billing in a Convergent World

Voice over IP – A BSS Perspective

SLA Theory andApplication

SLA Theory andApplication

Advanced NGOSS for Practitioners

Using OSS/J toImplement NGOSS

Advanced ModelingConcepts

Using eTOM – A ServiceProvider’s Perspective

Using eTOM – ATechnical Perspective

Using eTOM – ATechnical Perspective

Using MTNM/MTOSI forInventory Management

Monday AMNovember 7

Monday PMNovember 7

Thursday PMNovember 10

TM Forum Training Course Schedule

For more information about

TeleManagement Forum Training Courses,

including pre-requisites, highlights, course

goals, and intended audience, please visit

www.tmforum.org.
















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The Adams Mark Dallas400 North Olive StreetDallas, TX 75201Tel : 1-800-444-2326 Toll FreeTel: +1 214-922-8000Fax: +1 214-922-0372Standard Single/Double $135Executive Suite Single/Double $149 (limited availability)Breakfast, Taxes and Service fees not included.The Hotel is attached to the Convention Center.www.adamsmark.com

KeynoteSpeakers

Dallas Airports1. Dallas Fort Worth (DFW):

12 miles northwest of Dallas. Up to 20 airlines.2. Love Field (DAL): 7 miles from downtown.

Only a few airlines.

The TeleManagement Forum is pleased to offer you a bargain rate at the AdamsMark Hotel in Dallas. The TM Forum rate of $135 for single/double standard room isgood until October 28th, or until the block is full.

To receive the reduced rate for TeleManagement World Dallas conference attendees,it is recommended that you make your hotel reservations as soon as possible.Please note that the American Heart Association is holding a citywide conferencewhich will require 12,000 rooms. Therefore, booking hotel rooms close to the eventwill be difficult and expensive. We recommend you book your room immediately tosecure your lodging at a low rate.

Availability at the discounted rate can not be guaranteed once the block has beenfilled. You currently have three options to book your reservation:

1. Book your room on-line through the TM Forum registration site. You will need to register for the event before booking your room. If you have already registered, please log back into your registration to make your reservation on-line.

2. Call in your reservation and ask for the TeleManagement Forum Rate at 1-800-444-2326 or +1-214-922-8000.

3. Download the reservation form on the web and fax it to +1-214-922-0372.

Guidelines and Policies:

• Discounted rates are only guaranteed through October 28th, 2005 or until the hotel room block is filled. After this date, rooms and rates will be available at the Adams Mark’s discretion.

• Please pay special attention to hotel room cancellation policies.• TeleManagement Forum or TeleManagement World is not responsible for making

or canceling your hotel accommodations, or any penalties incurred with doing so.• The TM Forum rate is not offered via the Adams Mark on-line reservation system.

The rate is only available by the three methods indicated above.

Discounted Hotel rooms are almost sold out, so book yours now!


http://www.tmforum.org/browse.asp?catID=916&sNode=916&Exp=Y&docID=3607

http://www.adamsmark.com/

Registration

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Don’t miss your chance to participate in TeleManagement World 2005 in Dallas, Texas,November 7-10. If you are ready to reap the benefits of one of the most rapidly growing markets in the world, now is the time to confirm your participation.

For information on joining TeleManagement Forum, visit www.tmforum.org/membership

Register now at www.telemanagementworld.com/register

* TM Forum Networking Event (Tuesday) cannot be purchased as a stand alone item

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Your choice of one all-day or two half-day TM Forum Training Sessions (Monday)

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Attendance to the Telecom Innovation Summit – Morning Keynotes (Tuesday)

Attendance to the Telecom Innovation Summit – Afternoon Panels (Tuesday)

Attendance to TeleManagement World Concurrent Sessions

Attendance to TeleManagement World Expo and Catalyst Showcase

Continental Breakfast (Monday)

Lunch (Monday)

Continental Breakfast (Tuesday through Thursday)

Lunch (Tuesday through Thursday)

Access to Expo Refreshment and Cocktail Receptions

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