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Foundations Concepts:

Business Process

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Traditional stock trading model ?

Technology adaptation

Why discounts? New facilities/services

Discount broker to Leader in online financial

services Analyze contribution of IS, decision support

system, communication

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Charles Scwab

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Document Flow Diagrams

Flowchart

Structured English Business Process reengineering

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Process Modeling

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Data Flow Diagram

Entities

Processes

Data Stores

Data Flow

Does not capture details like sequence, timing nor

the detailed logic and pyhisical devices

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Process Modeling

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Data Flow Diagram

Udayan Shinde 2011

Process Modeling

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Data Flow Diagram

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Process Modeling

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Flowcharts

Used to document essential details

Express sequence and logic of procedures using

standardized symbols

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Process Modeling

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Process Modeling

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Structured English

Represents Precise logic or a procedure

Uses limited forms such as sequence, iteration

and selection using if-then or if

else etc

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Process Modeling

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Structured English

IF customer has a Bank Account

THEN IF Customer has no dues from previous account THENAllow loan facility

ELSE IF Management Approval is obtained

THEN Allow loan facility

ELSE Reject ENDIF

ENDIFELSE

Reject ENDIF

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Process Modeling

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1. Degree of Structure

2. Range of Involvement

3. Level of Integration

4. Rhythm

5. Complexity

6. Degree of reliance on machines

7. Prominence of Planning and Control

8. Attention to errors and exception

Udayan Shinde 2011

Process Characteristics

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1. Activity Rate

2. Output Rate

3. Consistency4. Productivity

5. Cycle Time

6. Downtime7. Security

Udayan Shinde 2011

Business Process Performance

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1. Improve communication

2. Allow communication

3. Eliminate unnecessary communication4. Systematic communication

Udayan Shinde 2011

Communication

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1. Intelligence

2. Design

3. Choice4. Implementation

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Decision Making

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1. Degree of Structure

Structured

Completely well documented and effective

SemiStructured Some aspects still rely on human judgment and

Unstructured

Intangible

Trial and error

Use of IS to impose level of structure suitablefor the activity

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Process Characteristics

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2. Range of Involvement

Involvement of People

Too many or too few

Doers vs Checkers

Deciding how much involvement by which

participants is critical for efficiency

Udayan Shinde 2011

Process Characteristics