Documenting Business Processes Online using One Tool

Dr. Jackie Damrau, STC FellowRachel Houghton, STC Sr. Member

What are Business Processes?

Source: http://www.sparxsystems.com.au/downloads/whitepapers/The_Business_Process_Model.pdf

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In one word…Business Process Modeling Analyst

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BPM Knowledge Areas

Source: http://www.abpmp.org/displaycommon.cfm?an=1&subarticlenbr=216

Old Process: Visio and Word

New Process: One Tool,One Repository

• Model processes graphically• Add detail to each object

using attribute fields• Generate report directly

from the graphical process

• Web portal that provides “Read”-only view

• View processes and generate reports from one tool

New Process: Example

Difficulty Level and Our Resolution

• Learning a BPM tool is not easy– Structured modeling (ARIS) vs. unstructured

modeling (Visio without plug-ins that now provide a structured modeling approach)

• Re-educating analysts to think structurally with new modeling concepts took a while

• Yet, one repository-one tool has made the difference

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Other BPM Tool SuitesGartner Position Vendor Application

Leader IDS Scheer ARIS, ARIS for SAP IBM System Architect Metastorm Metastorm BPM, Metastorm ProVision Mega Mega Modeling Suite iGrafx FlowCharter 2009 Microsoft VisioVisionaries Lombardi IBM BPM Blueprint Nimbus Partners Nimbus ControlNiche Players Savvion Progress® Savvion BusinessManager QPR Software QPR ProcessGuide TIBCO Software TIBCO Business Studio BusinessGenetics xBML W5 Sparx Systems Enterprise ArchitectChallengers Casewise Corporate Modeler Suite

Salamander Technologies

MooD Business Architect, MooD Active Enterprise

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Enhance Your Skills…Degrees

Certifications

• Kelley School of Business– BS, Business – Information &

Process Management Major• Widener University

– MS, Business Process Innovation

• Boston University• bpmessentials.com• University Alliance• Univ. of California – Irvine• Univ. of Illinois – Springfield• Univ. of North Carolina – Charlotte• Univ. of San Francisco• Villanova University• Widener University

• Association of Business Process Management Professionals (ABPMP)

• International Institute of Business Analysis (IIBA)

• BPM Institute.org

Professional Associations

How Sage CRE Documents Business Processes

• The Sage CRE Process Model is an iterative process that applies to all product lines and drives towards a consistent application of this framework across the organization.

• The Process Model has examples of best practices, so any documents that spread process knowledge and information are useful.

Why it’s important to have process model

• The goal is to create a well understood, agreed upon, process that:– promotes problem/issue identification up front– minimizes the chance of re-work – establishes expectations for required deliverables and

their quality – creates consistency in what we measure and how we

evaluate a project’s status and success– provides a basis from which we can learn from each other– improves the process in a continuous fashion

How employees contribute

At the bottom of the Process Model page, there is a link to submit ideas (example artifacts, best practices, clarifying definitions, etc) to be reviewed.

Sections of Process Model

How it works

• Once the submission is accepted, it is put in the appropriate folder:

• Then hooked up via link to the Release Process Model document in Sharepoint.

Process Model

Other areas of process model