YOU'VE SET UP YOUR DISTRIBUTION AND

SERVICE TERRITORIES. You've optimized your

routes. Still, how can you be sure, once they

pull away from the dock, that your employees

are keeping their eyes to your plan? With

Workforce Manager you can. This Telenavis

Logistics Platform module offers your company

a comprehensive, turnkey mobile resource

management solution that includes customized tools, services,

sales and support that starts providing value from day one.

See what you are missingWith its advanced mobile resource management capabilities,

Workforce Manager helps to empower your team by providing

them with the tools they need to ensure the highest levels of

productivity and customer service. Workforce Manager literally

lets you step outside the four walls of your dispatch location to see

where all of your employees actually are and if they are following

their respective routing plans in real time.

Out in the field, Workforce Manager offers a range of flexible

communication options for your employees that can be scaled to your

present needs and that can be reconfigured easily as your operations

grow. What's more, Workforce Manager works seamlessly with

your current routing system or with the other modules of the Telenavis

Logistics Platform. Finally, all tracking and geographical data provided

by your employees can be easily presented into Web NavFleet, in

order to provide a complete overview of your mobile resources.

Manage by ExceptionFor your office dispatch operations Workforce Manager is the ideal

solution for overload management. With its intelligent tracking

overview (which can be set to your specifications) Workforce

Manager gives your dispatchers the ability to manage by exception;

that is, to see and respond only to those tasks that are off-plan.

Exception reports can also be generated, detailing all exceptions

associated with a trip, including unplanned visits and route path

deviations. In addition, dispatchers can:

• Communicate directly with employees for real time dispatch of

new pickups or deliveries

• Receive real time updates on delivery status, including all details

and variance

• Capture actual stop arrival, departure and service time

information

• Receive proactive notification of service failures or late deliveries

and forward that information instantly to the appropriate customer

service representative

• View vehicle space availability for backhauls

• View or print route and driver performance report

• Automatically integrate operational data captured in the field

back into the planning system, in order to create an even more

accurate plan tomorrow

• Create actual plan Vs planned reports

• Disseminate projected and actual delivery information to inter/

intranet sites to provide state of the art tools for customer

service

The comprehensive mobile resource management

Drive for excellenceYour employees will welcome the addition of

Workforce Manager as a "no-hassle" tool to help

boost performance and productivity. With its real

time mobile communications and GPS capabilities,

Workforce Manager eliminates lost time due to

unclear directions, routing detours, or customer

complications. In addition, companies can take

advantage of a range of wireless hardware devices

that provide such critical capabilities as:

• Barcode scanning

• Signature capture

• Instant receipt or new delivery instructions and

alerts

• Directions to the next destination point from either

the previous stop or based on current Location.

Track all employees in real time against their individual routing plans

Reduce costs due to excessive mileage, overtime and deadhead miles

Increase driver accountability and efficiency by eliminating service delays and delivery errors

Manage by exception for greater dispatch productivity

Promote customer service by anticipating and avoiding delivery delays through on-the-fly rerouting while providing precise ETAs on request

Improve communications among all members of your delivery team in the office and in the field

Gather and centralize customized delivery data

Build profitability through optimized delivery management

This powerful, adaptive delivery management solution can help you:

Workforce Manager at a glance

Even your Customer Service department can benefit from the use of Workforce Manager, since it will be able to

quickly and reliably respond to user requests and even proactively inform customers in case their planned visit is

due to be late.

Finally, the use of Workforce Manager will reduce the amount of unnecessary work hours, since most of the data

can be exchanged electronically from the field, instead of requiring the field personnel to return to the office and fill

out a lot of paperwork.

Improve Customer Service and BackOffice Operations

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