with the new patientlink suite - amazon s3 · 2016-08-04 · improve workflow & increase...

with the new PatientLink SuiteImprove Efficiency & Increase Revenue

Debi Willis

CEO/Founder

Gwen Beach

Manager of Allscripts Outpatient Systems

Community Memorial Health System, Ventura CA

Copyright © 2016 Allscripts Healthcare Solutions, Inc. 3

Introduction

• History of our company and relationship with Allscripts

• Multiple platforms for collecting data from diverse populations

• Quickly capture information for:

• Improved workflow/efficiency

• Better patient care

• Increased revenue

• Compliance with government requirements

• Gwen will share her story of PatientLink at Community Memorial


History of PatientLink

We have been working with healthcare technology

for 20 years, watching the changing

requirements…and building tools to help clinics

manage and meet those requirements so they can

stay focused on caring for patients


Our Company

Our Expertise: Engineers; decades of experience; multiple platforms

Allscripts: Working together for 10 years

We build it – don’t hire 3rd party development

Built 1st product to send data from a patient into the EHR in

1999; 2 patents

Our Clients: 15,000+ providers / day

1 doc practices & large multi-specialties organizations

350,000+ patients / day

(8 million patients / month)


Custom Development Pioneers in Healthcare Tools - Meeting a Variety of Needs

• Government

• Research Organizations

• Universities

• Pharmaceutical Companies

Our Other Partners:


• PatientLink Scan

• PatientLink Online

• PatientLink Online Displayed on

Smart Devices or Kiosks

Multiple Platforms for Diverse Populations

Products:

Allscripts

Professional EHRTM


Built to meet the needs of every provider

•

• Data is the most important element of your EHR. We don’t force

you to select from a limited list of predesigned forms

• You can choose forms from our continually growing library -- or

we can customize forms with you

• Forms can be built in multiple languages

• We work very closely with you to understand your needs and

build a solution that is perfect for you


“It is well recognized that

communication is essential to

quality care and patient safety.”

(One Size Does Not Fit All, a study by the Joint Commission on Patient Safety)

Built to meet the needs of every patient


• Communication starts with gathering information from

the patient

• It is important to give patients the opportunity to choose

between multiple platforms and languages

Built to meet the needs of every patient


Most Common Data Gathered By Our Products:• Histories: Past Medical, Surgical, Family, Social

• Review of Systems

• Pregnancy Record

• Scored Assessment Forms

• Health Maintenance & Diagnostic Studies

• Allergies

• Immunizations

• Medicare Health Risk Assessments

• Meaningful Use, PQRS, ACO, PCMH

• Patient Satisfaction Surveys / Research


Format of the Data

• Discrete structured data sent to your Allscripts EHR and PM, or

any location or data repository (patient surveys and research)

• Fully reportable for MU, PQRS, CMS, etc.

• Capture images of forms and patient signatures and send it

into the patient’s chart (from all our products)


A Deeper Look Into Our Platforms


PatientLink Online

• Send an email with a link to the forms – Reach new patients who do not yet have a portal account

– Reach patients who do not like to log into portals to complete forms


Customized Forms


Interactive – Request More Info Based on Answers


PatientLink Online

•Customized patient experience – invitation to join portal,

view educational material, map to your clinic, etc.


We Match Your Color Scheme

And Add Your Logo


PatientLink Online

• Patients complete disease-specific assessment from home


PatientLink Online

• Best workflow

• Customize to meet your data needs

• Secure HIPAA-compliant hosting

• We do not store or use your data


In-Office Options

• Statistics for patients completing forms at home– 25-35% if you market online heavily

• best results if patient sent a link without requiring login to a portal

• 65- 75% will fill out their intake forms in the office

• We have 3 in-office solutions to meet the varying needs

of your patients


Smart Device & Kiosk UseIf the patient is comfortable with technology, they may choose a smart tablet or kiosk

• Use any smart tablet

• Use any operating system

for your kiosk

• Even use a smart phone!


Large Buttons For Easy Use


Smart Device & Kiosk

Advantages: • Forms can be interactive

• No paper

Disadvantages:• Costly hardware & maintenance

• Technical problems

• Patient flow is limited to number of tablets/kiosk

• Touch pads can be frustrating for some patients

• Some tech savvy patients do not like the germs


PatientLink Scan

• If your patients prefer a paper form, give them a

PatientLink Scan form

• Our software will digitize the answers and send it into

the EHR

>80% of our clinics tell us paper is still the easiest and fastest for their patients


PatientLink Scan


PatientLink Scan

Form is returned to the front desk


PatientLink Scan

Type the name into the search window


PatientLink Scan

Patient data pulled from Allscripts EHR


PatientLink Scan

Place the form(s) into the scanner


PatientLink Scan


PatientLink Scan

• Free scanner is supplied

• Free scanner is multi-use -- allowing you to scan PatientLink forms

or any document, driver’s license, insurance card, etc.

• You can print your own forms – in black & white or color

• Send any scan as an attachment to the patient’s chart

• Can be used with Allscripts PM


Scan Forms

Advantages: • Meet the needs of diverse populations

• Inexpensive

• Less hardware problems

• Many patients can complete forms simultaneously

• Easy for patients

• Less germs

Disadvantages:• Not interactive

• Some people see paper as “old fashioned”


Allscripts PM Interface

• We now have the ability to interface with the PM side– Update demographics (address, insurance, race/ethnicity/language, etc.)

– Digitally sign forms

– Pay bills

– Confirm Insurance Eligibility

• You do not have to change your credit card merchant

• We do not charge a percentage of your payments

• We do not show drug advertisements


Using PatientLink to Improve Workflow & Efficiency


Improve Workflow & Increase Efficiency

• EHRs were built to help consolidate patient information into one

location to improve patient care

• Typing information into the EHR often slows patient flow

• Freeing staff from manual data entry was the first problem we set out

to solve years ago


Improve Workflow & Increase Efficiency• Data entry is often shared among staff

• Many clinicians are doing manual data entry

• Removing data entry from your clinical and office staff allows them

to use their time in more productive ways


Customers Are Reporting Per Patient Time Savings Of:

Less than 5 minutes

7%

5 to 10 minutes23%

10 to 15 minutes 50%

15 to 20 minutes 3%20 to 30+ minutes

17%



Use PatientLink to help prepare for go-live

• Data abstraction by clinic staff – 3 times faster with PatientLink

• Patients complete a PatientLink scan form 1-2 months in advance

• Patients complete a PatientLink form at first go-live visit



• PatientLink provides consistent data capture and workflow

– Standardize history intake forms

– Additional forms for specialty information

• Data consistency enables finding information faster

• Reporting easier - complete data in the correct spot


Using PatientLink to Improve Patient Care & Outcomes


Improve Patient Care & Outcomes

• ~50% clinics report more accurate data

• ~70% more complete data

– Not enough time for manual data entry – short cuts

• Receive self-assessments from home

– Monitor at-risk patients


Using PatientLink to Save Money & Increase Revenue


Save MoneyTime = Money

– Clinical Intake is the most time-consuming part of a visit

• 50% report 10-15 minutes saved per patient

• 17% report 20-30+ minutes saved per patient

– Adding our PM check-in product saves even more time


Increase Revenue

• Automate time-consuming visits and assessments

– Medicare Wellness – required annually

– Scored Assessments – Depression, Pain, Heart Disease, Childhood

screenings, etc.

• Increase E&M coding


Revenue Generating Forms


Gwen BeachManager of Allscripts Outpatient Systems Community Memorial Health System, Ventura CA


IntroductionsCommunity Memorial Health System

Ventura CA

• 2 Acute Care Hospitals

• 3 Rural Health Centers (RHC) including a Critical

Care Center

• 1 Residency Primary Care Continuity Clinic; 50+

residents (Primary Care, Ortho, General Surgery)

• 34 Ambulatory specialty clinics; including

– Palliative Care

– Electrophysiology

• 6 Urgent Care Clinics

• On Deck –

– Center for Wound Healing and Hyperbaric Medicine

– Cardiology Practice

– Outpatient Physical Therapy


How Did CMHS Use PatientLink To Save Time?• CMHS completed an ROI review of PatientLink in a mix of practices

– 1 in busy Multi-specialty clinic

– 1 in busy Urgent Care clinic

– 1 in private physician practice

• Developed forms with PatientLink in English and Spanish to capture:

– Past Medical History

– Family Medical History

– Social History

– Review of Systems

– History of Present Illness

• Findings for just intake across all sites:

– 5-10 minute savings per patient for a New Patient visit

• Found that 50% of the patients in the private physician practice completed the forms

online


How You Can Utilize PatientLink to Improve Workflows & Increase Revenue

• CMHS was interested in utilizing PatientLink to assist our physicians in completing the Annual

Medicare Wellness Visit

– A Preliminary ROI review of 1 physician utilizing the PatientLink AMWV provided:

• Orders identified in the report were sent to Community Memorial Health System

Performing Locations for Radiology, Laboratory, and In Office Point of Care

• Pre PatientLink Medicare Wellness Visit Form – 524 orders over 50 clinic days

• Post PatientLink Medicare Wellness Visit Form – 624 orders over 50 clinic days

– An increase of 100 orders performed by Community Memorial Hospital

– Increase in billing for Medicare Wellness visit G-Code was $13,000 during the same

period

• Each of those visits had an increased E/M code (increase of $30K for physician)

• Physician was able to schedule 3 times as many Annual Medicare Wellness visits per day


How You Can Use PatientLink To Meet MU & CQM• CMHS expanded the Medicare Wellness Visit PatientLink workflow for ALL annual Adult Health

Maintenance visits.

– Created orders and flowsheets to satisfy MU/CQM measures

• Annual Smoking Assessment

– Assesses Smoking Status and creates a Smoking Cessation Patient Education order

• PHQ-9 Assessment

– Creates the scored assessment and flows to a created Flowsheet

• Fall Risk Assessment

– Places Fall Risk score in Vitals

• Advance Directives

– Places the appropriate Advance Directive response in the Patient Profile Advance Directives

section

• CMHS will continue developing automation through PatientLink wherever possible to continue reducing

the Physician/Clinical Staff time needed for data input to satisfy MU/CQM measures


Where Else Can PatientLink Assist?• CMHS is working with PatientLink to develop a comprehensive data collection form for all

practices enrolled in our ACO, (Accountable Care Alliance Ventura (ACAV).

– Approximately 200 participating physicians

• Over the past 3 years data collection in practices with limited or no EHR has been time

consuming and resource intensive

– Took Several weeks, OT and Weekends, Lots of staff

• CMHS will provide an MSSP Quality Measure Data Collection Sheet to all ACO practices

– The practice will complete the form for every applicable Medicare patient and submit to

the ACO

– Working with PatientLink to export this data into an Excel format for complication, analysis,

and reporting.

• CMHS is also working with PatientLink to develop an online form for Patient Access

Preregistration in our hospitals.

– In an effort to reduce demographic and registration errors


Please come to see us at booth 901

• See a demo

• Register for a free iPad mini and

Apple Watch.


Q & A

with the new patientlink suite - amazon s3 · 2016-08-04 · improve workflow & increase...

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