wireless password: 9166703926. a case study professor katherine porter university of california...
TRANSCRIPT
Wireless Password: 9166703926
A Case Study
Professor Katherine PorterUniversity of California Irvine School of Law
2
What We AreAn academic-government partnership to pioneer a new model to enforce obligations and deliver remedies.
What We DoTwo goals that we see as inextricably linked: •rehabilitating an industry with systemic problems•providing individualized help to thousands of homeowners. We leverage consumer assistance to inform nontraditional enforcement.
3
4
Our Team
5
Enforcement
6
Punishing a Wrongdoer
Reforming an Industry
Our Database: Tracking Violations
7
Our Database: Managing Cases
8
Generating Data for Analysis and Enforcement
9
• Enforcement Data Dual Tracking Complaints
• Homeowner Data Hardest Hit County Complaint Volume
• Program Data Consumer Responses
Industry Engagement
10
Identification of Problem
Design and Implementation
of Solution
Offering Solutions
11
Cooperating on a Common Goal
12
Consumer Empowerment
13
DefensePlaying catch-up
Offense Leading the way
14
Our Eligibility Tool
15
16
Our Fact Sheets
17
Identification of Problem
Design and Implementation
of Solution
Punishing a Wrongdoer
Reforming an Industry
Defense;
Playing catch-up
Offense;
Leading the way
A Case Study
Professor Katherine PorterUniversity of California Irvine School of Law
18
Wireless Password: 9166703926