Who’s On 1stWho’s On 1stDevelopedDeveloped and and

DesignedDesignedby: Anthony R. Jacksonby: Anthony R. Jackson

Course IntroductionCourse Introduction Course ObjectivesCourse Objectives 3 Phases of Learning Session3 Phases of Learning Session Ground RulesGround Rules Brief DiscussionBrief Discussion

DiscussionDiscussion Reflect on past team building Reflect on past team building

training experiencestraining experiences Reflect on formal and informal team Reflect on formal and informal team

building trainingbuilding training Was formal or informal team building Was formal or informal team building

training directly linked to the training directly linked to the organizational goalsorganizational goals

Course ObjectivesCourse Objectives

Through a team building activity and two Through a team building activity and two video clips you will be able to describe video clips you will be able to describe and demonstrate your newly acquired and demonstrate your newly acquired team building skills 80% of the timeteam building skills 80% of the time

Who’s On 1stWho’s On 1st1.1. Understanding the Roles and Understanding the Roles and

Responsibilities of Team MembersResponsibilities of Team Members2.2. Describe Team ConceptsDescribe Team Concepts3.3. Apply Team ConceptsApply Team Concepts

Roles and ResponsibilitiesRoles and Responsibilities Understanding the Roles and Understanding the Roles and

Responsibilities of Team MembersResponsibilities of Team Members

Roles and ResponsibilitiesRoles and Responsibilities

Definition of RolesDefinition of Roles What positions are necessary on a What positions are necessary on a

teamteam The characteristics and expected The characteristics and expected

social behaviors of an individualsocial behaviors of an individual

Roles and ResponsibilitiesRoles and Responsibilities Definition of Responsibilities Definition of Responsibilities What tasks those positions needs to What tasks those positions needs to

carry outcarry out A particular burden of obligation A particular burden of obligation

upon one who is responsible: the upon one who is responsible: the responsibilities of authorityresponsibilities of authority

Roles and ResponsibilitiesRoles and Responsibilities Linkage of team goal to Linkage of team goal to

organizational goalsorganizational goals Personal Goals are linked to Business Personal Goals are linked to Business

Unit GoalsUnit Goals Business Unit Goals are linked to Business Unit Goals are linked to

Departmental GoalsDepartmental Goals Departmental Goals are linked to Departmental Goals are linked to

Organizational GoalsOrganizational Goals

Roles and ResponsibilitiesRoles and Responsibilities Basketball Coach knowing the roles Basketball Coach knowing the roles

and responsibilities of each team and responsibilities of each team membersmembers

Point Guard – running team on courtPoint Guard – running team on court Shooting Guard- scoring points and Shooting Guard- scoring points and

playing defenseplaying defense Small Forward- scoring points and Small Forward- scoring points and

playing defenseplaying defense

Roles and ResponsibilitiesRoles and Responsibilities Basketball Coach knowing the roles Basketball Coach knowing the roles

and responsibilities of each team and responsibilities of each team membersmembers

Power Forward – rebounding and Power Forward – rebounding and playing defenseplaying defense

Center- scoring, rebounding, and Center- scoring, rebounding, and playing defenseplaying defense

Roles and ResponsibilitiesRoles and ResponsibilitiesManager of RestaurantManager of Restaurant Host/Hostess – take client Host/Hostess – take client

reservations and seat clientsreservations and seat clients Servers – take clients ordersServers – take clients orders Cooks- prepare clients mealsCooks- prepare clients meals

Roles and ResponsibilitiesRoles and Responsibilities Manager of RestaurantManager of Restaurant Table Cleaners- clean tables Table Cleaners- clean tables Dish Washers – clean and wash client Dish Washers – clean and wash client

dishesdishes

Roles and ResponsibilitiesRoles and Responsibilities

Explain the differences Explain the differences between roles and between roles and responsibilitiesresponsibilities

Roles and ResponsibilitiesRoles and ResponsibilitiesActivity: Complete Roles and Activity: Complete Roles and

Responsibilities ChecklistResponsibilities Checklist Write roles within your business unitWrite roles within your business unit Write responsibilities within business Write responsibilities within business

unitunit Discuss business unit’s roles and Discuss business unit’s roles and

responsibilities with other members of responsibilities with other members of their teamtheir team

Roles and ResponsibilitiesRoles and Responsibilities Examples of Roles and Examples of Roles and

ResponsibilitiesResponsibilities HandoutHandout

Who’s on 1stWho’s on 1st

1.1. Understanding the Roles and Understanding the Roles and Responsibilities of Team Responsibilities of Team MemberMember

2.2. Describe Team ConceptsDescribe Team Concepts3.3. Apply Team ConceptsApply Team Concepts

Describe Team ConceptsDescribe Team Concepts Characteristics of a TeamCharacteristics of a Team Four Stages of Team BuildingFour Stages of Team Building

Describe Team ConceptsDescribe Team ConceptsRecognize Characteristics of a TeamRecognize Characteristics of a Team Everyone participates actively inEveryone participates actively in meetings and projectsmeetings and projects Team goals are understood by Team goals are understood by

everyoneeveryone Each teammate trusts the judgment Each teammate trusts the judgment

of theof the other members of the teamother members of the team

Describe Team ConceptsDescribe Team ConceptsRecognizing the characteristics of a Recognizing the characteristics of a

teamteam When listening, attempts to hear and When listening, attempts to hear and

interpret communication from others interpret communication from others Acknowledges and works through Acknowledges and works through

conflicts openlyconflicts openly

Describe Team ConceptsDescribe Team Concepts Please see Reference Card # 2 for Please see Reference Card # 2 for

entire list of characteristics of a teamentire list of characteristics of a team

Four Stages of Team BuildingFour Stages of Team Building

1.1. The Forming StageThe Forming Stage2.2. The Storming StageThe Storming Stage3.3. The Norming StageThe Norming Stage4.4. The Performing StageThe Performing Stage

The Forming StageThe Forming Stage This stage is often called the “ Why This stage is often called the “ Why

are we here stage”.are we here stage”. Group members are just learning to Group members are just learning to

deal with one another. deal with one another. It’s a time in which minimal work It’s a time in which minimal work

gets accomplished.gets accomplished.

The Forming StageThe Forming Stage General Questions that learners General Questions that learners

normally ask in this stagenormally ask in this stage Why am I participating on the teamWhy am I participating on the team What will I personally gain from What will I personally gain from

participatingparticipating What do I specifically have to offer What do I specifically have to offer

the teamthe team

The Forming StageThe Forming StageGroup is ready to transition from Group is ready to transition from

forming to storming stage when: forming to storming stage when: Outline missions of groupOutline missions of group Agree upon team roles and Agree upon team roles and

responsibilitiesresponsibilities Establish guidelines for decision Establish guidelines for decision

makingmaking

The Storming StageThe Storming Stage Is usually the most difficult to Is usually the most difficult to

transition out oftransition out of Conflicts may arise during this stage.Conflicts may arise during this stage. Might set unrealistic goals because it Might set unrealistic goals because it

cannot reach good compromisescannot reach good compromises Very little communication occurs Very little communication occurs

because of personal agendasbecause of personal agendas

The Storming StageThe Storming Stage Is also called the “Can we work Is also called the “Can we work

together stage”together stage” The team is in an adolescent stage The team is in an adolescent stage

of team development. of team development. It’s the time of stressful negotiation It’s the time of stressful negotiation

between group members. between group members.

The Storming StageThe Storming Stage Group is ready to transition from Group is ready to transition from

storming to norming stage:storming to norming stage:

Group deals with confusion and conflictsGroup deals with confusion and conflicts over goals and rolesover goals and roles Establish common understanding of Establish common understanding of

decision making, roles and decision making, roles and responsibilitiesresponsibilities

The Norming StageThe Norming StageThe norming stage can also be called The norming stage can also be called

the “How will we work together the “How will we work together stage”stage”

Conflicts have been resolved and Conflicts have been resolved and harmony has emerged amongst harmony has emerged amongst groupgroup

The most significant improvement is The most significant improvement is that people start listening to peersthat people start listening to peers

The Norming StageThe Norming Stage A new spirit of friendliness, openness A new spirit of friendliness, openness

and cooperation.and cooperation. Members begin to feel secure in Members begin to feel secure in

expressing their opinions.expressing their opinions. Team establishes work methods that Team establishes work methods that

are recognized by entire team.are recognized by entire team. Agree upon roles and responsibilities Agree upon roles and responsibilities

for the benefit of team.for the benefit of team.

The Norming StageThe Norming StageGroup is ready to transition from Group is ready to transition from

norming to performing stage:norming to performing stage: Team accepts goals, roles, rules; Team accepts goals, roles, rules;

and works positively toward themand works positively toward them Team goals are more important than Team goals are more important than

personal goalspersonal goals

The Performing StageThe Performing StageThis stage is also known as the “How This stage is also known as the “How

can we work smarter stage”can we work smarter stage” Optimal levels are finally realized – in Optimal levels are finally realized – in

productivity, quality, decision productivity, quality, decision making.making.

Optimal levels of resource Optimal levels of resource allocations, and interdependence. allocations, and interdependence.

Members are honest with each other Members are honest with each other and a cohesive unit.and a cohesive unit.

The Performing StageThe Performing Stage Group is now operating as a team:Group is now operating as a team: Focus on achieving team goals, Focus on achieving team goals,

personal growth of team memberspersonal growth of team members Conflicts are handled positively and Conflicts are handled positively and

productivity is highproductivity is high

Discussion about Four StagesDiscussion about Four Stages A basketball team coach explaining A basketball team coach explaining

how their team plays:how their team plays: Discussing team concept to Discussing team concept to

accomplish a common goalaccomplish a common goal Describing how each position relies Describing how each position relies

on the other four positions.on the other four positions.

Discussion about Four Discussion about Four StagesStages

A restaurant manager discussing how A restaurant manager discussing how their employees must work togethertheir employees must work together

Discussion about Four Discussion about Four StagesStages

What stage is your business unit What stage is your business unit currently operating under?currently operating under?

Describe when and where the Describe when and where the stages are utilized in the video stages are utilized in the video

clipsclips Watch the following two video clips Watch the following two video clips

and describe when and where each and describe when and where each of the four stages of team building of the four stages of team building are being utilized.are being utilized.

““Remember the Titans” video Remember the Titans” video clipsclips

Creation of a Team Part 1:Creation of a Team Part 1:YouTube - Creation Of A Team Pt.1 (-Remember The Titans-)

Creation of a Team Part 2:Creation of a Team Part 2:YouTube - Creation Of A Team Pt.2 (-Remember The Titans-)

Describe and Discuss video Describe and Discuss video clipsclips

Write where each stage of team Write where each stage of team building was illustratedbuilding was illustrated

`̀

Describe and Discuss video Describe and Discuss video clipsclips

Upon completion of the above questions Upon completion of the above questions discuss answers within groups.discuss answers within groups.

Who’s On 1stWho’s On 1st1.1. Understanding the Roles and Understanding the Roles and

Responsibilities of Team Responsibilities of Team MemberMember

2.2. Describe Team ConceptsDescribe Team Concepts3.3. Apply Team ConceptsApply Team Concepts

Apply Team Concepts Apply Team Concepts DiscussionDiscussion

A basketball coach demonstrating to A basketball coach demonstrating to their team the importance of :their team the importance of :

Working within team conceptsWorking within team concepts Members playing within their roles Members playing within their roles

and responsibilitiesand responsibilities

Apply Team Concept Apply Team Concept DiscussionDiscussion

A restaurant manager establishing a A restaurant manager establishing a teamteam

working environment by:working environment by:

Employing team building concepts Employing team building concepts with employeeswith employees

Apply Team ConceptsApply Team Concepts Utilize four stages of team building in Utilize four stages of team building in

a scenario provided in your packeta scenario provided in your packet

Feedback Session and Feedback Session and ConclusionConclusion

Share some of your ideas about the Share some of your ideas about the team building conceptsteam building concepts

Discuss any questions pertaining to Discuss any questions pertaining to the subject matters covered the subject matters covered

Align your team goals to Align your team goals to organizational goals organizational goals

Feedback Session and Feedback Session and ConclusionConclusion

You will receive a posttest within a You will receive a posttest within a week week

Thank you for participating in today’s Thank you for participating in today’s learning sessionlearning session

Any additional questions please feel Any additional questions please feel to call me at 717-777-7777to call me at 717-777-7777