what it i and how to build...alignment of business strategy, cus- tomer expectations, and em loyee...

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P P E E O O P P L L E E E E Q Q U U I I T T Y Y : : W W H H A A T T I I T T I I S S AND H H O O W W T T O O B B U U I I L L D D I I T T A Collection of Articles Appearing in Executive Excellence Publications

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Page 1: WHAT IT I AND HOW TO BUILD...alignment of business strategy, cUs- tomer expectations, and em loyee behaviors are likely to have\ligh cess rates. We find that alignment is a crucial

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Page 2: WHAT IT I AND HOW TO BUILD...alignment of business strategy, cUs- tomer expectations, and em loyee behaviors are likely to have\ligh cess rates. We find that alignment is a crucial
Page 3: WHAT IT I AND HOW TO BUILD...alignment of business strategy, cUs- tomer expectations, and em loyee behaviors are likely to have\ligh cess rates. We find that alignment is a crucial
Page 4: WHAT IT I AND HOW TO BUILD...alignment of business strategy, cUs- tomer expectations, and em loyee behaviors are likely to have\ligh cess rates. We find that alignment is a crucial
Page 5: WHAT IT I AND HOW TO BUILD...alignment of business strategy, cUs- tomer expectations, and em loyee behaviors are likely to have\ligh cess rates. We find that alignment is a crucial
Page 6: WHAT IT I AND HOW TO BUILD...alignment of business strategy, cUs- tomer expectations, and em loyee behaviors are likely to have\ligh cess rates. We find that alignment is a crucial

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