what is the future of learning?

THE DIGITAL HR TRANSFORMATIONAT BNP PARIBAS INTERNATIONAL RETAIL BANKING

IRB Learning, Change & Transformation

© Xavier DUROCHAT Paul-Louis MOREAU

e-Development(Serious Game, COOC, eLearning,

Virtual classroom, etc.)

The Digitalization of the BNP Paribas IRB…HR is itself heavily affected by digitalization

e-Administration of personnel

e-Recruitment(Sourcing, Company career

spaces and professional social networks)

e-Evaluation of the candidate(Serious Game, Test Online, MOOC, etc.)

e-Integration of employees

HR Marketing(The Employer brand

on Internet, eReputation)

Corporate social networks

(Collaboration, Innovation, Creativity, Recognition,

Knowledge, etc.)

Analytical HR(Big Data HR)

Nomadism and remote working

Internal Communicatio

nNew HR skills

frameworke-Career and

e-Mobility


8 - Fewers trainers more Community coordinators and managers

4 - Less Powerpoint but better

2 - Less ClassRoom training more informal resources

Learning & Development ... Towards a Big Bang?The 9 New Trends in Training

TREN

DS

9 - The end of the SCORM standard with less focus on LMS

1 - Less pure training more implementation

5 - The growth of eLearning, Rapid-Learning, and Gamification

7 - More social learning

3 - Multiplication of digital tools, even in the classroom

6 - Videos are becoming a must


TREN

DS

EFFI

CIE

NC

Y

Retention Rate

Learning & Development ... Towards a Big Bang?Blended learning

Blended Learning


TREN

DS

EFFI

CIE

NC

Y

Learning & Development ... Towards a Big Bang?Blended learning

A range of pedagogical solutions with a rich pedagogical palette

Cla

ssro

omD

istance

Synchronous

Asynchronous

Supported project

Resource Centre

Augmented reality

Thematic benchmarking

CoDev

Classroom stage

Tutorials

Coaching

On the job observation

SWAPVirtual

classroom

Blog in chat mode Telephone

meeting

Tutorial via Phone / Video

M-Learning

AI Learning

Forum

Podcast

Serious Game

MOOC

Video

Blog

QR Code

Courier

eLearning

Wiki

Collaborative work

Collaborative work

Coaching via Phone / Video


“ Better a well-structured mind than a head stuffed with facts ”

Montaigne

TREN

DS

EFFICIEN

CY

Learning & Development ... Towards a Big Bang?…

• Together

• Things that help in learning

The arrival of new totally connected generations makes the Digitalization and Socialization

of Learning & Development a must

THE PEOPLE


THE “Return On Investment”

TREN

DS

EFFICIEN

CY


THE PEOPLE

Formal Learning versus Informal Learning

10%

Formal learningLearn through structured programmes and courses

• Training events

• Experience of structured work

• Structured coaching and team efficiency

• E-learning and distance training

• Certifications and Qualifications

20% 70%

Informal learner-centered learning

Learn and develop through others

Non-directed Informal Learning

Learn and develop independently

• Learning on the job and based on experience

• Mentoring and Communities of practices

• Knowledge Management

• External experiences

90% of the learning is informal and based on Learning & Development experiences


TREN

DS

EFFICIEN

CY


THE PEOPLE

THE “Return On Investment”

LearningTop-down

AuthoritarianHierarchical

The question is How to have a better ROI ? …

ExperienceBottom-upParticipate

Network

Social Learning Knowledge available

at the right place at the right time


Vector of innovation and transformationWhat is the tool used for Social Learning?

The Corporate Social Network ... means providing employees with a set of tools to facilitate and optimize access to information, to knowledge, to know-how in the Company...

Tutorials, Mentoring, Coaching

Workshop

Managerial support

ClassRoom Training

eLearning

Learning Events

Mobile Devices

CSN

Virtual meetings

Full Internet access

Wi-Fi

but also and above all ….Be Connected

Like and Share Content

Give Facts & Opinions

Share Knowledge & Know-How

Give Tags & Badges

Publish Blogs & Polls


Vector of innovation and transformationHow to Integrate MOOC, SPOC and COOC into the “Training plan”

Social platform

LMS

SMA

RT

HEL

P

MOOC, SPOC or COOC

Decomposition

Smart help

“To go further”

Smart help

Expert Blog

Don’t Communicate



Social platform

LMS

KN

OW

LED

GE

CO

MM

UN

ITY

MOOC, SPOC or COOC

Knowledge community

“To be continued”



Social platform

LMS

NEW

TR

AIN

ING

CR

EATI

ON

PR

OC

ESS

Communities, peoples, contentsSupervision

Low signals

Solution

HR Big Data

Smart . Helps

Watch

Analyse Research

HR Big Data

Trainings tools


Vector of innovation and transformationThe Caracteristic of the Social Learning Place

... with Characteristics that need to be Integrated

Developed or Purchased externally

The User / Expert produces the content + the user evaluations

Calculated in Hours Calculated in Minutes

In Class or at a distance Multi-Modal (cell phones, iPods, CSN, etc.)

Scenario over time In real time

Often oriented at Compliance Performance Oriented

In Group or Individual Social

Done around Knowledge and Skills

Done based on the Needs of the Employees

Traditional Training& eLearning

SocialLearning


Vector of innovation and transformationThe Caracteristic of the Social Learning Place

… with a surprising relation to information

An Employee «work» 2 hours per days to search some information

A Employee didn’t find 4,9 time per week the researched

information

Just 49% of the information is shared

… with Intrinsic Rules


Vector of innovation and transformation70:20:10 : On new skills in the L&D Department

The learning staff can play an important role in

supporting line managers to identify, enable and

encourage social learning, information sharing, collaborative

knowledge building and other workplace

development activities,

…. but the skills they need to do this may differ from the skills that the learning professional role previously required.


Vector of innovation and transformationOn new skills in the L&D Department

Trainer

Pedagogical expert

Training manager

From … To …

Coordinator

Collaborative pedagogue

Video specialist

Change manager

Knowledge manager

Scientist pedagogue

Digital designer

Community manager

Community supervisor

Data analyst

…


Vector of innovation and transformationExample : The IRB Learning, Change & Transformation Department

LEARNING , CHANGE & DIGITALE TRANSFORMATION

DEPARTMENT

L&D ASSISTANT

LEARNING & DEVELOPMENT TEAM

CHANGE & DIGITALE TRANSFORMATION TEAM

DIGITAL TRANSFORMATION TEAM

INNOVATION CULTURE DEVELOPMENT TEAM

MANAGEMENT , LEADERSHIP & HR DEVELOPMENT TEAM

HR PMOTraining Engineering Support

CHANGE MANAGEMENT TEAM

BUSINESS LINE MANAGEMNT TEAM


MEN

TALI

TIES

TEC

HN

OLO

GY

Vector of innovation and transformation... But what will tomorrow bring?

Yesterday

• Based on “discipline”• Focused on education• Segmented• Individual learning

Hierarchic model of learning centered on expertise

The learner as passive recipient

Today

• Training action• Team synergy• Mentoring• Communities of practices• Strategies centered on

the experts

Model of learning in a network “Workplace learning”

The learner as worker

Cha

nge

driv

en b

y ch

ange

s in

TE

CH

NO

LOG

Y

Cha

nge

driv

en b

y ch

ange

s in

M

ENTA

LITI

ES

Tomorrow

• Learner centered• Based on the context• Integration of pro/personal life• Adaptable and lasting• Holistic approach

Model of learning in an ecosystem “Individualization of the mass”

The learner as fully personnality


The Digital HR Transformationat BNP Paribas International Retail Banking

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what is the future of learning?

Presentations & Public Speaking