The Future of Workplace Learning:Integrating Learning & Work

Klara Michal - Chief Learning Officer, African Management Initiative

Lovely to be here with you!

Klara MichalChief Learning Officer

• 15+ years of experience in management, leadership & business development

• Responsible for learning design & delivery of programmes at AMI

• Former Chief Learning Officer at the African Leadership University

• Former global Dean of OrganisationLearning for McKinsey & Company

AMI – helping managers and organisations grow

• Trained over 26,000 managers

& entrepreneurs from over 15

countries in Africa

• Collaborating with top business

schools & expert practitioners

to develop content

• Blended learning – 55+ online

modules, 3,000+ downloadable

tools, experiential workshops/

projects

• Deliver practical and scalable

workplace learning through a

blended learning approach

Learning is the #1 challenge for HR professionals

Learning is the top-rated

challenge among 2019’s

Global Human Capital Trends#1

#1

#2

#3

Source: Deloitte Global Human Capital Trends Report 2019

(10,000 respondents, 119 countries)

Organisations are spending more on L&D

Source: LinkedIn 2019 Workplace Learning Report

(1,200 Talent developers, 2,100 workplace learners)

Soft skills still matter & Tech skills are in high demand

Most in-demand skills for 2019

Source: LinkedIn 2019 Workplace Learning Report

(1,200 Talent developers, 2,100 workplace learners)

How learning is done is changing – Trends for 2019

Learning systems are focusing on ‘learning all the time’

LXS (Learning Experience System)

LMS (Learning Management System

Fundamentally, learning needs to change to better match how adults learn best

Just in Case Just in time

Concepts Tools

Traditional

learning

Experiential

learning

Behaviours Habits

Source: Charles Jennings

Training works when… it focuses on habits!

Personal habits

Practicing softer skills of managing self

and working with others

Organisational Habits

Taking practical steps to implement the

fundamental, simple practices of good

business

Our current research – organizational practices (‘habits’) that drive performance

• Building on research by Bloom &

Van Reenen

• 1-year research study with 500

SMEs in East & South Africa

• Looking for link between the

introduction of select organisational

practices & tangible business

growth/results

But today, let’s look at personal habits…

Good habits Bad habits Missing habits

Habits – why are they important?

“45% of what we do each day is automatic (we don’t think about it)”

“Habits allow us to ‘automate’ our behaviour so that we can

save energy and focus on new, more complex challenges”

You need good ‘autopilot’ stuff though… not bad unconscious things

Habits – how to get into them & get them to stick!

Habit = + RoutineReminder(cue, trigger, context)

+ Reward (3Rs)

It rewires the brain…

There are 3 different types of habits we need

‘Doing’ habit ‘Thinking’ habit ‘Reflection’ habit

What do you mean, ‘reflection habit’?

1. Experience

3. Conceptualisation

(thinking)

2. Reflection4. Experimentation ReflectionExperimentation

Kolb’s Experiential Learning Cycle

We need to become aware of our bad habits & replace them with better ones

Awareness* – getting curious about behaviour

Replacement – replace with different routine

(get help from a tool!)

* Source - Judson Brewer (addiction & mindfulness)

Learning Staircase – from awareness to expertise

Unconsciously Unskilled‘Don’t realize what you don’t know’

Consciously Unskilled‘Realization that you don’t know how to do it and you need to learn’

Consciously Skilled‘You’ve practiced and can do it, but you still need to focus/think about it’

Unconsciously Skilled‘Can do it naturally/ without thinking’

‘Oops moment’(failure)

‘Practice, reflection & feedback’

‘Practice, practice, practice’

Over time, the environment or skills needed change…

How should I do

things differently?

(new routine)

Different routine – having the right tool at hand is critical

Now let’s help you with one of your habits…

Reminder Routine (+ tool) Reward

Tools need to be well designed

Simple

Easy to read

Easy to pull up

Highlights

‘failure modes’

Generic enough

Encourages

reflection

Action-oriented

• Private, branded communities

• Over 55+ video-based courses

• 3,000+ searchable, downloadable

management tools

• Competency assessment & goal setting

• Low bandwidth and local content

• Social Learning

• Discussion forum, study groups

• Profiles and achievement badges

• Buddies and Accountability

Partners

Interesting in learning more? Talk to us about our tool-based approach to learning

26,000 peoplethrough structured blended

learning programmes

62,000 usershave engaged with our

online platform

AMI has reached

participants in

15 countries

of our participants are

women

Net Promoter Score is 69 and our renewal rate of 70%15

71%

70% Of participants in our Youth

Employment Accelerator

found work or returned to full-

timer education.

97% Of participants report

applying what they learned

at work

100%Of CEOs/HR leads saw

tangible performance

improvements

90%Of clients says business

improved after they ran AMI

learning programmes with

their employees

Our ImpactAMI’S REACH

THANK YOU

Klara Michal

Chief Learning Officer

klara@africanmanagers.org