what is e-learning?
DESCRIPTION
This presentation describes the e-learning basic concepts; identify the main benefits of e-learning vs. classroom training; try to give some clues about how to integrate both types of training; gives a short description of specific e-learning technology; and finally, introduces the idea of closing "loop" integrating e-learning with knowledge management.TRANSCRIPT
What is e-learning
Some answers and a lot of questions
Contents
Learning is much more than training The difference between information and education Learning design steps e-learning features
E-learning justification E-learning benefits: costs, quality, reach, responsiveness
Integration of e-learning and classroom education Changes in education paradigms E-learning challenges Learning redesign models
E-learning technology E-learning specific technologies: authorware and LMS Integration with other information systems
Closing knowledge management loop Integration of e-learning and knowledge management
e-learning | Presentation 2
Learning is much more than training
“The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn”
Alvin Toffler
Training is student-centered, information is content-centered
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Student Content
Specialist defined purpose
Target needs
Sequenced for optimal retention
Presentation, practice, feedback and assessment
User defined purpose
Discipline carachteristics
Sequenced for optimal reference
Presentation
Training Information
The design of a training program has four steps: objectives, strategy, resources and control
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Certification design
Media selection
Strategy design
Objectives definition
E-learning features are: inmediacy, universality and continuity
e-learning leverages Internet advantages, allowing updating, storing, recovering, distributing and sharing of information and training
Can reach a wide target as is using standard Internet technology
Learning is not over when training is finished, but performance assistance tools can be provided
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e-learning justification
Nucleus Research analysts independently assessed the IBM training program “Basic Blue” and found that the company has got a return of investment (ROI) of 2284%
Deployment of an e-learning system is justified by the business value contribution
July 2007 e-learning | Presentation 8
Change adaptability
improvement
Accesibility and convenience
increase
Business value
Costs saving
Training quality improvement
Costs can be decreased due to greater efficiency and mostly by shorter opportunity costs E-learning is more efficient
Training time for equivalente program used to be between 25% and 60% shorter There is no need of introduction, pauses, lunch time, etc. A suitable design allows the student to skip known chapters and doesn’t have to go the
slower student speed e-learning used to have a more rigorous design process, due to the fact that is not so
teacher supported There is no need to travel
Most savings are due to the working hours not lost. Savings are direct to students department or company.
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Quality is translated in learning effectiveness and business results
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Business indicators
Behavioural changes
Knowledge adquisition
assessment
Student satisfaction assessment
E-learning can be more convenient and can make business more adaptable E-learning systems are effective if all that need them can
access them in the right time and with a right service Training is a critical factor in employee satisfaction Training does not finish when class is over
Speed and flexibility are other value criteria. Lead time could be drastically decreased Training can be delivered to all target in the same time There is no trainers capacity limit There is no problem with students availability Content does not get obsolet in the training time
July 2007 e-learning | Presentation 11
E-learning opportunities come in strategic reasons or in tactical needs
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Mandatory educationProfessional development
IT applicationsSales force, customer support
and sales channel
Integration of e-learning and classroom training
“Personally, I am always ready to learn, although I do not always like being taught”
Winston Churchill
Internet is going to change classroom training paradigm...
Classroom will not be default training
Classroom training and e-learning synergies will increase progressively
Teacher will become a facilitator
Training manuals will become Internet o intranet guides continously updated
Training schedules will become irrelevant
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...but there are big challenges to face
To be part of a global learning strategy integrated in HR strategy and suitable to corporate culture
To be suitable to student needs (pretest, skills profile, expert system, tutor)
To keep student interest and attention during all training event
To be user friendly
To relate learning to business objectives
To measure learning application and impact in business results
To provide suitable support for student difficulties
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Training methods can be structured in a 4-tier model depending on learning strategy
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Performance Support and Reference MaterialsWeb sites, video, audio, books, e-books
Interactive Learning, Games and SimulationsCBT/WBT, Multimedia, Games, Simulations
Collaborative LearningVirtual classrooms, e-Labs, Web conferences, e-
Teams
Experience Based LearningMentoring, Role Playing, Case Studies, Coaching
Learning from CollocationGetting together, Meet as a community, Develop relationships, Live it, Do it
Learning from CollaborationDiscuss it, Practice with others, Create virtual communities of practise
Learning from InteractionExamine it, try it, interact with it
Learning from InformationRead it, watch it, listen to it
- LMS
- LCMS
- -Web collaboration
- -Authoring tools
Strategy TechnologyMethods
Asy
nch
ronous
Synch
ronous
A complete e-learning model must cover the whole process, from concept to execution
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Execution
Training program management
Student Help Desk
Tutoring
Learning Outsourcing
TechnologyContentDesign
e-learning strategy consulting
Training mode selection workshop
LMS
LCMS
Author tools
Learning content hosting
Custom content development
Training solutions catalog
Training plan design
Certification plan design
Learning infrastructure design/assessment
Virtual campus design
Training management system design
Planning
Planning DeployingCreation
e-learning technology
“Internet content is the King but infrastructure is God"
Tom Kelly
World Education VP, Cisco Systems
Technology capability must be assessed before installing any e-learning system Is there a defined strategy for the training portal?
Does the organization have a LMS?
Has everyone Internet access?
Are there the right skills to install and deploy an e-learning system?
Are the IT and training departments aligned?
Are the different corporate areas coordinated?
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Training catalog
Enrollment system
Pretest system
Executing and tracking
Knowledge assessment
The two specific e-learning technologies are authorware and learning management system (LMS)
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ERPHR Systems.
Learning materials management
Statistical tools
Collaborative learning support
Learning Management System
Author tool
Estructure Multimedia
User interface
Knowledge management
Authorware helps to build online courses but is not a substitute for learning specialists
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An author tool may not cover all functions required. Programming may be necessary.
An expert with and author tool is not enough to build quality training. Many and different skills are required
Method is essential: version control, testing, debugging, maintenance and update are required
LMS selection criteria are related to functionality, technology, guarantee and cost
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Tecnology
Funcionality
Price
User interface
Enrollment system
Learning tracking
Customization
Testing
Curriculum planning support
Security
Collaborative learning support
Vendor
Referencie
Support
Standard compliance
Independence from authorware
Independence from content source
Independence from navigator
Infrastructure
Multiplataform
Plug-ins required in workstation
Escalability
Firewall
Response speed
E-mail integration
Updates
Programming tools (APIs)
Guarantee
Closing the knowledge loopLearning 2.0
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Explicitation and exchange are essential tools for knowledge management
Knowledge management techniques
Knowledge explicitation Expert interviewsLessons learntExpert systemsKnowledge maps
Knowledge exchange Expert locatingMentoringPractice communitiesEducationBest practices adoption
A complete learning solution should integrate knowledge management techniques in all cycle
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1Self assessment
Scenario
2Model reviewand practice
3Scenario
4 Tests
Exercises
5Discussion
6Improvement
proposalsSelf assessment
Support and
tutoring
Knowledge mapsBest practices adoption Experts
Interviews
Mentoring
Practice communities
Experience review
26
Santiago Moral
Managing Partner
http://www.adhoclearning.com/
Phone: From Germany: +49 (0) 151 2830 7404 From Spain: +34 639 241 094