what is collaborative intelligence? how you save $millions, hire the right people, and be a hero!...

What is Collaborative Intelligence?How you save $Millions, hire the right people, and be a hero!

David Coleman

Managing Director

Collaborative Strategies, Inc.

March ??, 2012

2

• Founder and managing director of Collaborative Strategies, Inc

• Author: of 4 books on collaboration

• Speaker. blogger, article and column writer, industry analyst (Collaboration)

• Industry Analyst for 20 + years. Consulting and advisory services:Help end-user organizations using collaborative tools to spend less and get more.

• [email protected]

• E-zine (Profitable Collaboration)

• “The soft stuff, is the hard stuff”

[email protected]

Twitter = @dcoleman100Skype: ddcoleman+1-650.342.9197

David Coleman

Upcoming Book by David

©2012 Collaborative Strategies 3

Collaborative Levels


Collaboration

Cooperation

Coordination

Communication

Conversation

Level of purpose or Goal

Low

High

Level of Commitment HighLow

6

PeoplePeople ProcessProcess

TechnologyTechnology

CollaborationCollaborationsuccesssuccess

20%

80%

Holistic Collaboration

©2012 Collaborative Strategies

Space

How Collaborative Intelligence Helps


• Conflict reduction

• Clearer communication

• Willingness to work with others (and know how)

• High engagement and attention

• More productivity = more revenue


ProblemRelation-Ships!


9

Bad relationships can create the following problems

Costa Concordia

Time wasted on conflicts and

disputes

Bruce Lewin, fourgroups.com


Low performance

Bruce Lewin, fourgroups.com


Low levels of engagement

and retention

Bruce Lewin, fourgroups.com ©2012 Collaborative Strategies

12

Silos and communication problems

Bruce Lewin, fourgroups.com ©2012 Collaborative Strategies

13


14

Dropping Bottom Line

Are You Using the Right Collaborative Tools?


Generational Competence, Trust, Age, Web

Unconscious

Conscious

Incompetent Competent

Don't understand 2.0

SeniorsLow trustDigital exile

Recognize problem

BoomersSome trustDigital immigrants

Solve ProblemMiddle Mgrs

Gen XIM over eMailDigital workers

Live the solution

Gen YSocial networksDigital Natives

16©2012 Collaborative Strategies

Generational Differences

• Seniors – “loose lips sink ships”• Boomers – e-mail and phone (1 on 1)• Gen X- IM and chat (faster)• Gen Y – Work in groups, teams communities,

collaboration is critical– don’t like e-mail, too slow – Chat/IM/SMS, – the Twitter Generation

17©2012 Collaborative Strategies

Collaborative Intelligence (CQ)


EQ – Emotional Intelligence

IQ – Intelligence Quotient

EQ - Components• Recognizing and managing your emotions

• 4 components:– Self Awareness – understanding self– Self Management – Control of self– Social Awareness – organization, empathy, taking

responsibility– Relationship Management - leadership, change

agent, managing conflict, high performance teams (closest to CQ)


CQ Value and Benefits

• Hire employees with collaborative skills

• Assess teams that are working/not working and find out why

• Determine if some type of training is necessary to get the collaborative outcome you want

• Benchmark against other companies and teams


Story of the Sad CEO


CQ Components

Goal: to determine how collaborative a person is. What is their potential for collaboration, where might they have problems?

4 Scales:

Sharing: ImplementingMindsetTechnology


CQ- Sharing Scale

• Willingness to share

• Knowing how to share

• Knowing what to share

• Sharing appropriately

• Do they have followers

• Who do they follow


CQ- Implementing scale

• Building trust

• Understanding team dynamics

• Mentoring and Coaching

• Hubs, bridging and networking (people)

• Understanding collaborative leverage


CQ – Mindset Scale

• Willingness to collaborate

• Open to new ideas

• Open to being part of a community or group

• Social orientation, are they part of other social networks


CQ – Technology Scale

• How to use collaboration technologies

• Willingness to try new software solutions

• Comfortable with online interactions

• Mobile interactions

• Augmented reality


CQ Profile – John Doe


Sharing Implementation Mindset Technology

High X

Medium X X

Low X

CQ- Implementation ScaleJohn Doe


Trust Teams Coach Bridging Leverage

High

Med X X

Low X X X

John Doe - Summary

• Focused more on technology than people

• No idea of process or Leverage

• Not good on groups or teams

• Does not engender trust or leadership

• His value is his expertise

• He collaborates but does not have a collaborative mindset


John Doe - Recommendations

• Communications training• Conflict management workshop• Can mentor others on technology• Wants to be part of the team but awkward• Leverage his expertise whenever possible• Encourage him to expand his (people) networks• Can be a strong team player but not a leader


Takeaways

• Understand how people collaborate before putting them on a team

• Don’t expect the technology to make up for the person

• Collaboration mindset is critical

• Implementation is often difficult

• Different generations have different experiences and strengths, try to build a team where each strength is covered

• Make teams more productive, save $, lower conflict

• More effective processes, support for strategic planning, more successful projects

• Reduce conflicts, stress and miscommunication

• Better utilize social capital

• High performance, cross cultural, cross generational teams


BenefitsIssues

Free Offer

A free Collaborative Intelligence (CQ) profile

http://www.collaborate.com/cq


Contact information- David

• [email protected]• [email protected]• @dcoleman100 on Twitter• LinkedIn Profile

http://www.linkedin.com/profile/view?id=4552&trk=tab_pro

• +1 650-342-9197 (office)• +1 415-867-9930 (cell)


what is collaborative intelligence? how you save $millions, hire the right people, and be a hero!...

Documents

collaborative strategies

collaborative levels

collaborative intelligence

revenue slide

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right collaborative

david coleman slide

low performance bruce