slides for hcl david coleman managing director collaborative strategies, inc. march 23, 2012
TRANSCRIPT
2
• Founder and managing director of Collaborative Strategies, Inc
• Author: of 4 books on collaboration
• Speaker. blogger, article and column writer, industry analyst (Collaboration)
• Industry Analyst for 20 + years. Consulting and advisory services:Help end-user organizations using collaborative tools to spend less and get more.
• E-zine (Profitable Collaboration)
Twitter = @dcoleman100Skype: ddcoleman+1-650.342.9197
David Coleman
My Message
1. Don’t be satisfied with poor collaboration !
2. Poor collaboration leads to broken relationships, which cost you way more than you think!
3. Make a shift to holistic collaboration
4. I have a way to do it!
©2010 Collaborative Strategies
4
Why do I do this?
©2010 Collaborative Strategies
5
Shifting to better collaboration can change the world!
This is MY mission
Collaborative Levels
©2012 Collaborative Strategies 6
Collaboration
Cooperation
Coordination
Communication
Conversation
Level of purpose or Goal
Low
High
Level of Commitment HighLow
4 Benefits of Collaboration
1. Saving time or money ( most tangible)
2. Increasing quality (tangible, but less so)
3. Innovating and/or providing decision support (tangible but less than quality)
4. Easing access to and interactions with subject-matter experts (intangible)
7©2008 Collaborative Strategies 7©2010 Collaborative Strategies
Stages of Evolution for Collaboration in the Enterprise
Stages of Adoption Collaborative Technology
Example Technology
Stage 1: Traditional Collaboration
Telephone Face-to-face meetings
Stage 2: Specific Applications Audio, video, and data conferencing
EIM, IM, Chat, and presence detection
Virtual team spaces (VTS) PBWorks, Central Desktop
Stage 3: Collaborative Proliferation
Multiple audio, video, and data conferencing tools
Skype, GoToMeeting, WebEx, FuseMeeting, etc
Stage 4: Consolidation Standardize on SIP/Simple or XMPP
One client for all IM clouds
Common Virtual Team Space for everyone
Stage 5: Virtual Work Environment
Standard tools in place (real estate)
Integration with mobile environments
Standard desktop and Web interface for anyone
9
©2010 Collaborative Strategies
10
PeoplePeople ProcessProcess
TechnologyTechnology
TeamTeamPerformancePerformance
20%
80%
Holistic Collaboration
©2012 Collaborative Strategies
Space
Trends in Collaboration -2012
10 Predictions for 20121.Broken Meetings are changing
2.From Teams to Crowds
3.Public Clouds, Private Clouds, Collaborative Clouds
4.The Nature of Work is Changing
5. Reinventing the collaborative supply chain©2012 Collaborative Strategies 11
Trends in Collaboration - 2012
6. BYOD: The Changing Nature of Video conferencing;
7. The Consumerization of Project/Task Mgt.
8. Rise of the Collaborative Frankenstein
7. Moving from Change Mgt. to Community Mgt.
8. Smarter social CIOs
9. From saving to growing
10. Growing new Collaboration Metrics
©2012 Collaborative Strategies 12
The Collaborative Shift
©2010 Collaborative Strategies
Shift Happens!!
13
Necessary for collaboration and relationship success!
Collaboration and the CIO
• Most IT organizations and collaboration1- Someone in IT decides a specific technology is
cool and everyone should have it (no consultation with business units)
2- Business unit has a need and goes around IT
3- IT tries to accommodate the BU and does an exhaustive and expensive comparison of tools
4- Enlightened CIOs have BYOD strategies and see themselves as internal consultants
©2012 Collaborative Strategies 14
20 - 40% of performance is determined by the quality of people’s relationships
Harvard and MIT http://www.theappgap.com/roi-of-being-social-at-work.html University of Amsterdam and Carnegie Mellon DeDreu Weingart JAP.pdf - table 3 and the section marked Conclusions and General Discussion Warwick Univeristy and Proudfoot Consulting Alexander.pdf - page 13, figure 1.6
Bruce Lewin, fourgroups.com
16©2010 Collaborative Strategies
©2012 Collaborative Strategies 18
Bad relationships can create the following problems
Costa Concordia
Low levels of engagement
and retention
Bruce Lewin, fourgroups.com ©2012 Collaborative Strategies
21
How Collaborative Intelligence Helps
©2012 Collaborative Strategies 24
• Conflict reduction
• Clearer communication
• Willingness to work with others (and know how)
• High engagement and attention
• More productivity = more revenue
Collaborative Intelligence (CQ)
©2012 Collaborative Strategies 25
EQ – Emotional Intelligence
IQ – Intelligence Quotient
EQ - Components• Recognizing and managing your emotions
• 4 components:– Self Awareness – understanding self– Self Management – Control of self– Social Awareness – organization, empathy, taking
responsibility– Relationship Management - leadership, change
agent, managing conflict, high performance teams (closest to CQ)
©2007 Collaborative Strategies 26
CQ Value and Benefits
• Hire employees with collaborative skills
• Assess teams that are working/not working and find out why
• Determine if some type of training is necessary to get the collaborative outcome you want
• Benchmark against other companies and teams
©2007 Collaborative Strategies 27
CQ Components
Goal: to determine how collaborative a person is. What is their potential for collaboration, where might they have problems?
4 Scales:
Sharing: ImplementingMindsetTechnology
©2012 Collaborative Strategies 28
Scale
• 10 - 60 = poor
• 61 – 80 = Good
• 81 – 100 = Excellent
• U.S. average = 55
• Asia average = 65
©2010 Collaborative Strategies
30
3 Criteria for Good Collaboration Tools
1. Use the right tool for the right interaction
2. Collaboration tools should be easy!– ( 1-2 clicks to do anything)3
• 3. Collaborative tools should not get in the way of the conversation!
• How do you choose the right tool?
©2010 Collaborative Strategies
31
Are You Using the Right Collaboration Tools to Solve the Wrong Problem?
©2010 Collaborative Strategies
32
Future work organization
©2007 Collaborative Strategies 34
Core group > 100 includes:Company ManagementR&D managementOperations managementMarketingOutsourced:
SalesITHRSupply chain
35
1. Sales & marketing (proposal development)
2. Customer service/support (exception handling)
3. R&D (new product development)
4. Value network management/relationships with external organizations, DPM, and project management (exception handling)
5. Training (internal and external)
6. Decision support/crisis management
Critical Processes with Collaborative Leverage
What is a Crowd (and why is it important to business)• I have defined Goal Driven Crowd as:
• “a coordinated network that drives an outcome, task or goal which has business value”
©20012 Collaborative Strategies
36
Metcalfe’s Law
Crowd Corollary Value = O(T*E / ATP ) Engagement drives network value
Dunbar’s # = number of social relationships = 150
E.F.F.E.C.T.S. (methodology)• Effect means 'the result or consequence of some action or
process’
• Engage- Determine relationship health (TCEP)
• Focus– Resources for greatest ROI?
• Find –Initial metrics
• Examine- What happened in the limited deployment
• Craft- Strategy to enroll the organization
• Technology- Determine appropriate technologies
• Support – hand holding for successful implementation
©2010 Collaborative Strategies
39
E.F.F.E.C.T your collaborative shift to relationship profitability
•Engage – Corporate Relationship Health test
•Focus- Resources for greatest ROI
•Find- threshold metrics, pilot group
•Examine – initial pilot deployments and “final” metrics
•Craft – strategy for enrollment
•Technology- infrastructure and organizational alignment
•E -TCEP mini assessment, full assessment, workshop Agreements & virtual teams
•F- OntheSystem, (collaborative leadership framework), FourGroups (relationship mapping), Mind Alliance (Information flow mapping)
•F- Process cycle time, other performance indicators
•E- Performance indicators, ROI
•C- The Collaboration Game, Collaboratory, BTG
•T – OnTheSystem, training, workshops
©2010 Collaborative Strategies
40
Costs of Not Doing It• Slip in market share• Lower bottom line (revenue)• Slower time to market• Lower product/service quality• Broken partnerships• Loss of critical talent• Loss of long term customers/clients• Less agility and responsiveness
©2010 Collaborative Strategies
41
• Graphical Relationship Mapping:
©2010 Collaborative Strategies
42
Some new holistic collaboration tools
Copyright (C) 2010 Mind-Alliance Systems. All Rights Reserved.
43
Information Flow Analysis – Mind Alliance
Sharing commitment networksbetween individuals, roles, organizations
Geo-naming and mapping
Detection of required sharing agreements
Overall plan evaluation
(more...)
(Ba
d)
Sa
tis
fac
tio
n E
valu
atio
n
(G
oo
d)
(Uncertain) Knowledge (Certain)
VL L M H VHVH
H
M
L
VL
Pam Jones
Wendy Smith
Tom Cruse
Bill WaltersTamika Ward
Rodger Anton
I am uncertain becauseI have never seen this engine configuration.
Belief Map from Rational Decisions Inc.Belief Map from Rational Decisions Inc.
Copyright © 2010 by Robust Decisions Inc, www.robustdecisions.com
Collaboration Game
©2010 Collaborative Strategies
45
•Document and improve one or more processes.•Open a new market•Solve a supply-chain issue•Develop a new product or service•Align strategic plan
Contact information- David
• [email protected]• [email protected]• @dcoleman100 on Twitter• LinkedIn Profile
http://www.linkedin.com/profile/view?id=4552&trk=tab_pro
• +1 650-342-9197 (office)• +1 415-867-9930 (cell)
©2012 Collaborative Strategies 47