You can't build a reputation on what you're going to do.

Henry Ford

What Have I done for You What Have I done for You lately?lately?

Guiding PrinciplesGuiding Principles

• My Marketing principlesMy Marketing principles Customer needs and wantsCustomer needs and wants Cost of the Program Cost of the Program Convenience of ProgramConvenience of Program CommunicationCommunication

CommunicationsCommunications

Communication is the one that will Communication is the one that will help you the mosthelp you the most• Outreach to internal customersOutreach to internal customers

AGENDA – Advisory Group on Employment AGENDA – Advisory Group on Employment and Disability Advocacy and Disability Advocacy

Manager trainingManager training Personal visitsPersonal visits

CommunicationsCommunications Communications to External Communications to External

CustomersCustomers• Advocacy PartnersAdvocacy Partners• Disabled Veterans Groups Disabled Veterans Groups • Returning Service MembersReturning Service Members

Transition Assistance Programs (TAP)Transition Assistance Programs (TAP) Operation War FighterOperation War Fighter Military Severely Injured CenterMilitary Severely Injured Center DOL – Representatives DOL – Representatives

CommunicationsCommunications Other PartnersOther Partners

• EARN – Employment Assistance and EARN – Employment Assistance and Recruiting NetworkRecruiting Network

• Bender Consulting, Inc. – Think outside Bender Consulting, Inc. – Think outside the box!the box!

• One-Stops – Located inside employment One-Stops – Located inside employment offices at the local level.offices at the local level.

• Division of Rehabilitation Offices Division of Rehabilitation Offices

I have Resumes – Now What?I have Resumes – Now What?

Résumés where do they come from?

Who do I go to? When do you go to your

managers? Why do I go at all?

SummarySummary

My goal is meeting my My goal is meeting my customer’s needs economically customer’s needs economically and conveniently and with and conveniently and with effective communication.effective communication.

Success is not final, Success is not final, failure is not fatal: it is failure is not fatal: it is the courage to continue the courage to continue that counts.that counts. Winston

Churchill

Success is not final, failure is not fatal: it is the courage to continue that counts.

Winston Churchill