what do the following animals have to do with this session?
TRANSCRIPT
What do the following animals have to do with this session?
= Rabbit
= Rose-breasted Cockatoo = Rosy! (That’s her name)
But what does it mean?
You’ll find out today!
Crisis Response and Emergency
ProceduresResident Advisor TrainingAugust 20, 2004
RRR
When you encounter a crisis or an emergency always remember:
R R RRabbit Rose-
Breasted Cockatoo
Rosy
Now you know about the animals! By the way their names are: Kala (rabbit), Tobi (parrot), and Rosy (very
cutie dog)
RRR Stands for:
Cool, now we get to play with the neat
remote control thingy with the numbers on it!
RRR Stands for:
A. Reason, Respect, Responsibility
B. Reading, ‘Riting, ‘Rithmetic
C. Respond, Remember, Report
D. Review, Reflect, React
E. Reduce, Reuse, Recycle
RRR Stands for:
ANSWER:
D. Respond, Remember, Report
RRR – Respond, Remember, Report
RetNet Resources
R = Respond
Respond
• Assess the situation
• EMERGENCIES – Call 911
• Call your RD/ARD or the RD/ARD on call if it is the evening or weekend
• Follow RD/ARD directions
Respond
Let’s Play In the Moment!
We Need 5 Volunteers
In the Moment!
Which response do you think was most appropriate?
A. Person C
B. Person A
C. Person D
D. Person E
E. Person B
Respond
Let’s Play To Call
OrNot to Call!
Call or Not?
1. While coming back from class on day you hear loud music coming from your community. You track the music to room 214…
What do you do?
A. Call the RD/ARD!
B. Don’t call the RD/ARD – Complete an RIR (Residential Incident Report) within 24hrs.
C. Don’t call the RD/ARD – Address as community issue, submit RIR if requested by supervisor.
D. Don’t do anything.
What do you do?
ANSWER:
C. Don’t call the RD/ARD – Address as community issue, submit RIR if requested by supervisor.
Call or Not?
2. You are hanging out in your room and you hear muted yelling and a couple of load thuds from upstairs… as you approach the situation you observe Karen hit her roommate Lori who appears to be bleeding.
What do you do?
A. Call the RD/ARD!
B. Don’t call the RD/ARD – Complete an RIR (Residential Incident Report) within 24hrs.
C. Don’t call the RD/ARD – Address as community issue, submit RIR if requested by supervisor.
D. Don’t do anything.
What do you do?
ANSWER:
A. Call the RD/ARD!
Self Care: No matter what the situation, always place your safety first! Do not put yourself in harm’s way – physically or emotionally.
Call or Not?
3. A bunch of your residents were outside playing ultimate Frisbee in the mud and Ronda slip and hurt her leg. She is an a lot of pain but in decent spirits. Two of her friends decided to take her to the emergency room.
What do you do?
A. Call the RD/ARD!
B. Don’t call the RD/ARD – Complete an RIR (Residential Incident Report) within 24hrs.
C. Don’t call the RD/ARD – No need to complete an RIR.
D. Don’t do anything.
What do you do?
ANSWER:
B. Don’t call the RD/ARD – Complete an RIR (Residential Incident Report) within 24hrs.
Call or Not?
4. Nick is a senior and has a single in your community. You think his partner, a non student, might be living in in his room with him.
What do you do?
A. Call the RD/ARD!
B. Don’t call the RD/ARD – Complete an RIR (Residential Incident Report) within 24hrs.
C. Don’t call the RD/ARD – No need to complete an RIR.
D. Don’t do anything.
What do you do?
ANSWER:
B. Don’t call the RD/ARD – Complete an RIR (Residential Incident Report) within 24hrs.
Call or Not?
5. While coming home from a movie you encounter three of your residents carrying a case of beer into the building.
What do you do?
A. Call the RD/ARD!
B. Don’t call the RD/ARD – Complete an RIR (Residential Incident Report) within 24hrs.
C. Don’t call the RD/ARD – No need to complete an RIR.
D. Don’t do anything.
What do you do?
ANSWER:
A. Call the RD/ARD!
Call or Not?
6. You encounter a situation and you don’t know what to do.
What do you do?
A. Call the RD/ARD!
B. Don’t call the RD/ARD – Complete an RIR (Residential Incident Report) within 24hrs.
C. Don’t call the RD/ARD – No need to complete an RIR.
D. Don’t do anything.
What do you do?
ANSWER:
A. Call the RD/ARD!
Crisis Response and Emergency Procedures
Communication Reference Table
RetNet Resources
R = Remember
Remember
• What took place
• Dates and times
• Names of people and rooms numbers
• Who you called for assistance and when (for example Police Services, Rescue, UVM Victim’s Advocate, Counseling Center, etc.)
• Other student reactions/concerns
Remember
Listen
Remember?
In the audio clip the speaker states non violence affords a more excellent way to improve what?
A. Our destiny and the destiny of the US
B. The morale of the peopleC. Inadequacies in our social systemD. Exposure of moral defensesE. The conscience
Remember?
ANSWER:
C. In adequacies in our social system
Listen again for “affords a more excellent way “
BONUS!
Who was the speaker?
A. Malcolm X
B. W. E. B. Du Bois
C. Dr. Martin Luther King Jr.
D. Nelson Mendela
E. Jesse Jackson
BOUNS!
ANSWER:
C. Dr. Martin Luther King Jr.
Remember?
Take a look
What did you see?
A. A black backpack with 19 buttons.
B. A dark green backpack with 17 buttons and one flag pin.
C. A dark purple backpack with 23 buttons.
D. A dark blue backpack with 25 buttons.
Remember?
ANSWER:
C. A dark purple backpack with 23 buttons.
Remember?
Take a look
What did you see?
A. A woman in the right foreground with a yellow and purple button and a pick ribbon.
B. The man with a beard in the center of the picture holding a newspaper.
C. A man in the left of the picture wearing a hood and a gray t-shirt.
D. A woman in the left foreground wearing a brown hat and glasses.
Remember?
ANSWER:
B. The man with a beard in the center of the picture holding a newspaper.
Remember?
Close your eyes and
smell
What did you smell?
A. A match
B. Air fresher
C. Bug spray
D. Hairspray
Remember?
ANSWER:
A. A Match
R = Report
Report
• Within 24 hrs. complete a detailed RIR (Residential Incident Report) and forward it via RetNet email to your RD.
• Communicate information to other resources as necessary and as you have been directed.
Forms:Residential Incident Report Form (RIR)
RetNet Resources
CRISIS!
What is a Crisis?
A. An emergency situation.
B. An emotionally significant event of radical change in a person’s life.
C. My life… right now, in this session.
D. J-Lo’s impending third divorce.
What is a Crisis?
ANSWER:
B. An emotionally significant event of radical change in a person’s life.
In a crisis an individual's mechanisms for coping are threatened. A person may seek help, however some will not. Some will want help, but are too scared to ask. Some may give off verbal and non-verbal cues to let people know how they are feeling and that something is wrong.
What are common behavioral indicators of a crisis?A. Cold clammy skin and excessive
sweating.
B. An unexplained interested in “The Backstreet Boys.”
C. Sleepless nights watching reruns of Full House.
D. A sudden change in mood, changes in eating or sleeping habits, agitation and restlessness, withdrawal or isolation.
What are common behavioral indicators?
ANSWER:
D. A sudden change in mood, changes in eating or sleeping habits, agitation and restlessness, withdrawal or isolation.
Characteristics Commonly Exhibited by People in Crisis include:
Characteristics Commonly Exhibited:
•Agitation•Changes in eating & sleeping habits•Confusion•Depression•Fear•Frustration•Helplessness•Inability to focus•Irrationality
•Irritability•Mood changes•Panic•Pressure•Resentment•Restlessness•Seeming Overwhelmed•Withdrawal
General Procedures for a Crisis
Kevin and Corin’s presentation notes:
(Don’t forget to REMOVE BEFORE the presentation!) This is the part in the presentation when you ask for
volunteers. Try to get at least 10 victims... But don’t say victims
because they might get suspicious, after all this is a “Crisis” session and they are VERY smart… just ask for “volunteers” it sounds kinder.
Make sure these 10 victi... volunteers don’t embarrass easily… but don’t mention the word “embarrass” because they might get nervous. Also avoid words like: humiliation, mortify, disgrace, degrade, or make uncomfortable… say it will be fun! Sort of like the presentation on Tuesday when Kevin was dancing. Wait, don’t bring up the Tuesday session, that might have been scary for some folks. I think it is ok to say it will be fun, smile a lot an act reassuring. SIMLE!
In case you two forgot, the volunteers are doing that thing with the 10 posters – it seemed like a good idea last week.
Don’t FORGET to remove this slide before the presentation!
General Procedures for a Crisis
10 Volunteers Needed!
Your Group Task:
You have the 10 Steps to Assist Someone In Crisis taken from RetNet. You must arrange yourselves
in the correct order of steps 1 to 10 as outlined in the manual on RetNet.
Are they correct?
A. You bet! Great job, you have successfully maintained the high standard of quality we (your peers) expect from the RA position.
B. Wow, very close!
C. Well, not really.
D. No, they are way off!
General Procedures for a Crisis:
1) Stay Calm2) Gather Information3) Determine the nature of the crisis4) Determine the severity of crisis5) Encourage expression of feelings6) Use Active listening skills7) Refocus the problem8) Help them take positive action9) Work with affected community members10)Submit RIR (Residential Incident
Report)
Steps to Assist Someone In Crisis
RetNet Resources
ReferralsWhen you just can’t handle it… alone.
You should Refer:
• When a student requests information for which you do not have sufficient information to supply them an accurate answer, and you believe a specific campus office, agency or person can be more helpful.
You should Refer:
• When a student's question or problem is beyond your own level of competency, or you do not feel comfortable with the situation.
You should Refer:
• When you do not feel that the student is willing to discuss his or her problems with you.
You should Refer:
• When, after a period of time, you do not believe your work with the student has been effective.
Guidelines for Making Referrals
RetNet Resources
ConfidentialityHow it applies to the RA position.
Confidentiality
• As an RA you play a crucial role in assisting students during difficult times. You are often the first person to respond to a situation and you collect a lot of information. As such you have a legal responsibility to safe guard this information and not share it with students or other Resident Advisors.
Confidentiality
• We understand the desire to know the outcome of a situation in which you have been involved.
• However, there are federal laws that protect students’ rights that you and your supervisors must follow.
• These laws (such as the Family Educational Right to Privacy Act – FERPA) prevent us from sharing information with others and in some cases may prevent your supervisor from sharing information with you about your residents.
Confidentiality
• If in doubt, it is always best to speak with your supervisor about what information is appropriate to share with your residents or other RAs.
• However, you must always share with your supervisor ALL information that you have gather.
Confidentiality
• Because of the nature of the RA position you can NEVER guarantee confidentiality to a student – but you can refer them to confidential sources (for example the Counseling Center and UVM Victim’s Advocate).
• You can often comfort a resident by explaining to them who you are required to notify in what types of situations.
Confidentiality
RetNet Resources
It’s On RetNetYou are never alone.
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Questions?