Welcome to TeleTech Belfast

©2011 TeleTech Holdings, Inc. TeleTech Confidential and Proprietary

Our business

TeleTech is a global leader in Business Process Outsourcing

Works in partnership with top Global 1000 companies to help them grow, manage, and optimize their most

valuable assets: customer relationships

42,000+ employees around the globe

Offices and operations in 17 countries worldwide

Global footprint

USA

CANADA

COSTA RICA

BRAZIL

ARGENTINA

MEXICO

GHANA

SPAIN

UK

MALAYSIAPHILIPPINES

AUSTRALIA

NEW ZEALAND

GERMANY

HONG KONG

SINGAPORE

We drive success for clients in a wide range of

industries

Our business

Retail

Technology

Financial Services

Telecom

SalesHealthcare

Communications and Media

Government

Travel and Hospitality

Automotive

Social Responsibility

“Good Sense” Program

Community Service

TeleTech inBelfast

TeleTech Belfast

TeleTech Belfast was launched in March 2001

600 Employees

4 On Site Clients, 1 English dedicated, 3 Multi-Lingual

Supporting up to 24 countries

Permanent contracts

On-going recruitment, on-going possibilities!!

Our careers

TeleTech offers a global career starting at Belfast as:

Technical Support Associates

We are currently looking for…

Reservation Sales Agent

Customer Service Associates

Our career

We highly value candidates with…

Proficient EnglishPrevious experience in a

customer service/technical support/sales

Excellent telephone mannerExperience of working within a

target driven environmentComputer literacy

Fluency in written and spoken Czech Slovak, Danish,

Dutch, Estonian, French, Finnish, Flemish, German, Greek,

Hungarian, Italian, Lithuanian, Latvian, Norwegian, Polish,

Portuguese, Russian, Turkish, Swedish or

Spanish

Our career

What we offer

Opportunities to live and work in a different country

Work with some of the world’s biggest brands

Enjoy continuous paid training and become proficient in today’s most advanced tools and technology

Leadership Development

Be part of a great team that values your creativity and ideas

Unique virtual campus!

Our career

Exclusive relocation package offered to successful candidates

Performance related bonuses

Private Health/Medical Insurance

Private Pension

Life assurance

Eye Care Reimbursements

Dental Plan

On site canteen

25 days holiday entitlement + extra entitlements

Discounted local gym membership

Free Parking, close proximity to city centre by bus or train

Exclusive perks portal

What we offer

Why move toBelfast?

Belfast

Award Winning City voted as one of top cities to visit in the UK in

the Guardian/Observer travel awards.

Naturally Beautiful parks and gardens are an integral part of

Belfast's heritage and are popular places for a

picnic, a stroll or a jog.

outside the city you will find dramatic coastlines,

castle, mountains, lakes and historical landmarks.

Why move to Belfast?

Belfast

Great Place to Live NI offers a first class environment for living

Social life fine restaurants, cinemas, leisure centres and renowned theatres, galleries, arts and entertainment centres, pubs and clubs

Friendly People

Low Crime rate

Why move to Belfast?

Belfast

Cost of Living NI has the lowest cost of living in the UKBelfast can offer a significantly cheaper and

more rewarding alternative to the busier, more

expensive and more tourist-driven Dublin.

Excellent Education and healthcare

Why move to Belfast?

Belfast

Transport and Infrastructure little congestion inexpensive public transport

Vibrant Economy one of the top 5 fastest growing regional

economies in the UK

Why move to Belfast?

A virtual tour to Belfast entertainment

The MAC (Metropolitan Arts Centre), Belfast's brand new arts venue.

Titanic Belfast is the world's largest visitor experience and will be a "must see" visit. Housed in an iconic, 6-floor building, this state-of-the-art visitor experience tells the story of the Titanic, from her conception in Belfast in the early 1900s to her tragic end.

We're selecting, creating and mixing up music, theatre, dance and art - bringing you the very best of local and international talent under one roof.

A UNESCO World Heritage site, the Giant's Causeway is a magnificent, mysterious geological formation on the North East coast of Co Antrim steeped in myth and legend.

A virtual tour to Belfast entertainment

Co Couture is a gourmet artisan chocolate producer based in Belfast. The company was established in May 2008. The chocolates are available through our chocolate boutique on 7 Chichester Street or at St. George’s market every Saturday or online.

The present St. George's Market, built 1890-1896, is one of Belfast's oldest attractions. The market is home to some of the finest fresh produce, with customers travelling near and far to sample the delights of Friday, Saturday and Sunday markets.

A Lisburn Road Institution and Belfast's signature delicatessen, The Arcadia Delicatessen has been trading from the same shop since 1933.

Offering the biggest selection of fine cheeses in Belfast, alongside stuffed Greek and Italian olives, salamis and cold meats.

Restaurants & Pubs

The ApartmentBelfast's most stylish bar and restaurant

Bert's Jazz Bar & RestaurantBelfast’s and Northern Ireland's

first authentic Jazz Bar

Bittles BarFounded in 1868

The Botanic InnBelfast's number one destination for live entertainment, sport, great food

and drinks

Cafe VaudevilleLuxebar & Dining establishment located on Arthur Street in the

centre of Belfast

The Chelsea Wine BarSituated amongst the fine boutiques,

art galleries and beauty salons of South Belfast

Inside TeleTech Belfast

State-of-the-art facilities

Parties

Birthdays

Events

Recognitions

Awards

Team building

Exclusive benefits

Moments of fun

Experiences of our current employees living in Belfast

Viktorija has joined TeleTech as an agent in 2007 since the she has held various roles in QA, training and operations but most recently she was promoted to Team Leader for Logitech French, Russian Greek and Turkish Teams.

‘I am motivated when I work within a strong and friendly team towards set goals which we

achieve together by cooperating closely between each other’.

Viktorija Kistej

Matus joined TeleTech in May 2008. He started as a customer service representative and was promoted to Team Leader. Matus’ favourite thing about Teletech is that everyone works together as a team to achieve goals.

Matus Valo

‘I manage the Czech, Hungarian, Polish and Tier 2. Logitech is one of the most

interesting campaigns that we have and I’m glad to be part of it. ’.

Belfast

How can we assist with your

relocation to Belfast?

your first week in a City Centre hotel

paid by Teletech

up to 150 Euro expensed back to you

to cover your travel

assistance opening a local UK bank

account and National Insurance number

welcome pack with details on local

estate agents, landlords etc to contact for

your permanent accommodation

Ready to start a global career?

Application process

Send your CV via email to ukhotjobs@teletech.com

OR

Visit TeleTechJobs.com

How to apply?

Application process

Assessments Interview Language assessment

4Phone

interview

2 31

The offer

What happens next?

Welcome to TeleTech Belfast

©2011 TeleTech Holdings, Inc. TeleTech Confidential and Proprietary