Welcome to Newcastle City Learning

About the course…Aims of the courseLevelLengthAttendanceDemandsAssessment and ProgressionCosts

About the centre… Please enter/exit the building through the

main entrance onlyFire exitsToiletsRefreshmentsCar ParkingSecurity

• Daytime classes• Evening classes

Our Policies…Complaints ProcedureDisability Statement Equal OpportunitiesHealth & Safety (inc No smoking policy)Hospitality & GiftsSafeguardingStudent Charter Please refer to your Learner Handbook or for

full details of all policies please visit www.newcastle.gov.uk

Safeguarding Vulnerable AdultsNewcastle City Learning is committed to safeguarding and promoting the welfare of learners and expects all staff to share this commitment. We want to provide a safe learning environment in which everyone; staff, learners and volunteers are responsible for:

•Respecting others peoples’ rights to safety

•Not hurting or abusing others

•Not threatening to hurt or abuse others

If you have any concerns, please contact a member of staff.

Additional SupportIf at any point during the course you feel you would benefit from any additional support, please let me know so that we can discuss what’s best for you.

Discretionary Learner Support and 24+ Bursary FundsIf your household income is less than £21,000 you may be able to apply for help with costs such as course fees, childcare and resources. Funds are limited and allocated on a first come, first served basis. Please ask the adult education office for details.

You can expect us to…provide an environment that is free from prejudice, discrimination and harassmentvalue and respect the differences in otherspromote a positive learning environment with a culture that promotes respect for all

What we expect from you…Our basic ground rules:

Respect and listen to othersChallenge bad behaviourMaintain good attendance and time keepingKeep mobile phones silent

…would you like to add any others?

Your Learner Liaison:

Lee TurnerIf you have any ideas for events, improvements to your learning experience, social activities or you need any advice and guidance, Lee is available at West Gate on:

0191 277 3520lee.a.turner@newcastle.gov.uk

NUS CardsNUS cards are now available to Newcastle City Learning’s learners. Simply register with NUS online (www.nus.org.uk) and quote ‘Newcastle City Learning’ as your place of study.

Your new card will be sent to your Learner Liaison for collection.

Tell us what you think…Your feedback is important to us and we will ask you to let us know how we’re doing.

If you have any immediate concerns about the course or the venue, please let me or the adult education staff know so that we can find a solution.

Postponed/Cancelled SessionsIf your tutor is sick or during periods of adverse weather it may be necessary to cancel sessions. In this event we will make alternative arrangements so that your learning is not interrupted. This may include completing work at home, via the internet or by adding time after the published end date of the course.

…and finally

Our Standard Fair Processing Notice is located at the Adult Education Reception