Welcome to our Retail Webinar!

August 24, 2011

My Contact Information

Aaron Wengert

aaronw@natr.com

P 801-342-4692

F 801-342-4579

75 E. 1700 S.

Provo, UT 84606

This webinar will be recorded and can be viewed at

www.nspwebinars.com

To listen to the recording by phone 1-712-432-0453 PIN 338496

Not a toll-free call

Enter your questions, we’ll have the managers answer when we conclude

July Action Item!

• We’d like to create a gallery of NSP retail shops for others to see and get ideas!

• Please send photos (inside and outside) of your store to me.

• Send them by using www.wetransfer.com

Nora Weigl

Area Manager

Swainsboro, GA

Nora Weigl – Swainsboro, GA

• Area Manager

• Married for 28 yrs to wonderfully supportive husband Scott

• Two teenagers, Grant and Lexi, both NSP babies!

• Introduced to NSP 33 yrs ago at the age of 15

Nora Weigl – Swainsboro, GA

• Hobbies include:

– Reading God’s word daily

– Traveling and fishing or anything to do with the water

– Boot camp and running early in the morning

– Spending time with her family

Commitment

Believe you can succeed

“Without promotion, something terrible happens, nothing”

-P.T. Barnum

Time Management

• What are you doing with your time?

Chlorophyll Uses Postcard

Tei Fu Uses Postcard

Weight Loss Ideas Postcard

Mega Chel Postcard

New Member Welcome Postcard

Multiple QV Sign Up Screen

Multiple QV Sign Up Screen

New Member Welcome Postcard

Address Label

Responsibility

Mike Peterson

Area Manager

Spring, TX

Mike Peterson

• Born in Oregon around natural healing but went the doctor route for awhile until I got smart again

• With my partner, Maggie Saucedo, am an Area manager

• Have been a manager for 14 years, with NSP for about 16 years

• Started due to health problems

• Am a partner in Nature's Solution, a shop in Old Town Spring, a small shopping area north of Houston

What do you do on a daily basis to give your customers a comfortable and great experience while sharing

NSP?

It Smells Great!

• Use the Nebulizing Diffuser

• Lavender & Lemon

– Relaxes muscles

– Energizes the mind

• No Patchouli

Make People Feel IMPORTANT

• Greet Everyone who walks in

– How can I help you?

– Remember their issue/products

– What is their issue?

– What products do they purchase

• Use a Rolodex

What small and simple things you’ve done to make your retail

store unique (arrangements, interaction with customers, etc.).

Fixtures Make a Difference

• Same type per classification

• Lots of height

• No clutter

• Posters by merchandise

• Straight lines of bottles

• Look for used!

Positioning is Important

• Always put new items and bestsellers up front

• Never mix classifications

• Make it pretty when customers walk in

• Make a small consult area

• Reference Material

• Collect Collateral

• Use your porch!

Lights, Camera, Lots of Action!

Last but definitely not least,

use lots and lots of lights!

Jennifer Hochell-Pressimone

Regional Manger

Clermont, FL

Jennifer Hochell-Pressimone

• Certified Natural Health Consultant

• Certified Holistic Aromatherapist

• Owner – Clermont Herb Shoppe & Day Spa

• Owner – JennScents Aromatherapy

• Author

• International Educator

• Mother of 2 dogs and a cat

Great Customer Experiences

• Greet every customer

• Listen

• Share

• Help them find a solution within your shop

• Refer to references

• Make them feel at home

What Makes Your Store Unique?

• Use customers name and ask about their family

• Warm, home-like atmosphere

• Arrange shop by body systems with shelf talkers

• Reference book section

• Education station

• Customer appreciation program

Questions and Answers

Join us on September 21st for our next Retail webinar

Thanks for joining us!