webinar analyzing the ux managers vs. employees

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Analyzing the User Experience:Managers vs. Employees


Welcome & Introduction

Andrew Martin

SAP Expert and Solution Lead

Ian Parkes

Director, Coleman Parkes

Carrie Hotz-barth

Portfolio Director


15 May 2013


Agenda

• Key Results

• Options to drive employee engagement & productivity

• Poll

• Q&A


Background to the Study

• No. of Employees 200 – No. of HR Leaders 100

• Employees from organizations with over 250 employees

• HR Leaders from organizations with over 250 employees

who use SAP ERP (Enterprise Resource Planning)

• The study was carried out in the UK

• Fieldwork was carried out in July 2014

• Online survey using the agreed questionnaire

4

An independent survey examining the progress made by organizations in terms of harnessing new HR technology to help employees be more productive and to improve HR performance. Exploring the subject through two different lenses –

that of the employees and of their HR Leaders.


How Would You Rate the Current HR IT sytem(s)?1 is ‘Poor’ and 5 is ‘Excellent’

5

Employees

HR Leaders

Average – 3.49

Average – 3.94

Base: Employees (200) HR Leaders (100)

Single-coded question

Rating of current HR IT system(s)

52% 48%

25% 75%


Why Do You Not Rate Your Current HR IT System(s) as 5, ‘Excellent’?

6

Multi-coded question

Employees

Average number of reasons – 2,4

HR Leaders

Average number of reasons – 2,7

Base: Employees who did not rate their HR IT system(s) as 5, ‘Excellent’ at Q1 (175) HR Leaders (78)


Which of the following Terms Describe the Most Ideal HR IT System(s)?

Accessible

at any time

59%

Accessible

from any

location/device

44%

Updated in

‘real’ time

61%


Base: Employees (200)

One system

for all HR tasks

50%

Easy to

Use

59%

Tailored

to you

29%

Modern

look & feel

39%

Employees


Is Your Company’s HR IT System(s) Accessible via the following Devices?

8

Base: Employees (200) HR Leaders 100

Employees

HR Leaders



Is Your Company’s HR IT (system)s Accessible Using Your Own Device (as Opposed to a Company Supplied One)?

9


Employees HR Leaders

Base: Employee (200) HR Leaders (100)

35%

66%

Accessibility using own device

yes yes


To What Extend Do You Believe That Your Current HR IT System(s) Impact Your Productivity?

10

Base: Employee (200)

66%

Effect on productivity

Employees



Agreement with Key Statements

11


Base: HR Leaders (100)

‘Do you agree that your HR IT system(s) empowers employees at all levels of the

business to access and manage HR information for themselves and their

line reports or teams?’

‘Do you agree that the current HR IT system(s) provides me with accurate,

up-to-date which can be easily accessed, analysed and then used to inform

strategic HR decisions?’


How Long Does It Take to Perform Activities Using Your Current HR IT System(s)?

12


Base: Employee (200)

66%

Effect on productivityPerformance time

Employees


Do You Believe That in the Past 5 Years There Has Been Adequate Monetary Investment in Your HR IT Systems?

13



Adequate investment

HR Leaders


What Do You Consider to Be the Biggest Barriers, If Any, in Improving Your HR IT System(s)?

14



Main barriers

HR Leaders


What Benefits Do You Believe Modernized HR Technology Could Provide

15



Benefits of modernized technology

HR Leaders


How Would You Rate the Ease of Management of Your Current HR IT System(s)?

16



Ease of management

HR Leaders


Download the Full Report

A survey examining the progress made by organizations

in terms of harnessing new HR technology to help

employees be more productive and to improve

HR performance.

Download the full report at resources.ngahr.com to

• Explore the full results

• Find out the 6 key takeaways

17


Why Simple Matters?

• Increase user adoption

• Improve employee engagement

• Gain productivity

• Reduce user errors

• Save training costs

• Reduce technology TCO

• Minimise ongoing IT costs

18


3 Pillars to Simplify HR

Employee-Centric

Design

Process Change Technology Integration


Employee Experience – Why is it Important?

“Consumerization is Rapidly Redefining Enterprise Experiences”

VisionProvide the leading user

experience for business

applications

MissionDeliver attractive

applications that make

people successful at work

Transform the enterprise experience

Complex and feature-rich experience

must be replaced by simplicity,

intuitiveness, and mobility


“SAP has a bold vision for the future of business.

A simpler world, simpler SAP and a simpler user experience.”

Bill McDermott, CEO SAP

SAP Fiori UX

SAP’s User Experience Strategy


SAP Fiori

SAP Fiori is the latest user

experience (UX) for SAP

software.

It applies modern design principles for

a completely reimagined user

experience. SAP Fiori UX represents a

personalized, responsive and simple

user experience across multiple

devices and deployment options.

497 Fiori Apps available today


SAP Fiori User Experience Design Principles

Designed for you,

your needs & how

you work

Supports how

& where you work,

at any time

Focuses on the

important – the

meaningful

Provides one fluid,

seamless experience

Makes an emotional

connection


NGA HR can help you get started

Where You Should Start with UI5 & Fiori?


We Follow an Interactive Design Process

Creating a world-class employee experience with SAP Fiori & UI5

RUN


The Beginning: ‘Art of the Possible’

A one-day interactive workshop

with key stakeholders, focused on aligning

technology possibilities with

business goals and strategy:

• Defining vision & goals

• Understanding your organization & people

• SAP Fiori & UI5 overview

• Case study examples

• Visualizing the ideal employee experience

• Design principles

• Assessment of barriers & impact

• Critical success factors

• Alignment with your SAP Cloud Roadmap

• Next steps


Output: High-Level Design Recommendations

A summary document capturing the workshop discussions with

recommendations that can be used to progress your SAP Mobile User

Experience Project, including:

• Defined employee experience vision

• Technology solution

• Process impact

• Data recommendations

• High-level project plan

• Project resources & KPIs

• Actions/risks identified

• Business benefits

• Hybrid road-map with path to Cloud

• Projected costs

• Business case guidance

ACME LTDEmployee experience design with SAP Fiori & UI5


Case Study

28

Enhancing Self-service brings

engagement and reduces cost!

45% increase in automation

• Removed unnecessary

manual updates and

increased transaction

completion time

• Removed work from HR

team

73


Looking For More Information?

[Recorded Webinar]

Analyzing the User Experience:

Managers vs. Employees

View the full webinar now:

http://resources.ngahr.com/analyzing-user-experience-managers-vs-employees

[Recorded Webinar]

How to Quickly

Optimize your SAP HR User Experience

Get more information about SAP Fiori:

http://resources.ngahr.com/how-quickly-optimize-your-sap-hr-user-experience

[Presentation]

Which Way NowWith SAP HR?

Download the presentation:

http://resources.ngahr.com/which-way-now-sap-hr

http://resources.ngahr.com/analyzing-user-experience-managers-vs-employees

http://resources.ngahr.com/how-quickly-optimize-your-sap-hr-user-experience

http://resources.ngahr.com/which-way-now-sap-hr

webinar analyzing the ux managers vs. employees

Documents

employees hr leaders

companys hr

ideal hr

hr tasks

hr performance

systems accessible

multicoded questionbase

following terms