webinar 3 11_14_trends_final

www.cer&fy.com Travel & Expense Management Trends for 2014


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Webinar Event Notes


In 2008, Bob and his team launched the Cer&fy product featuring mobile technology and web-‐based automa&on. Cer&fy has accelerated its posi&on to become the second largest provider of expense repor&ng soRware in North America.

Robert Neveu President & Co-‐founder

Speaker


•  Certify is an online travel & expense management software provider

•  Over 15 million transactions passed through Certify in 2013 from business professionals all over the US

•  Serving clients globally in 64 languages, from small organizations to Fortune 500 companies

•  Featured in USA Today, CNN, NY Times

About Certify

About Cer7fy


Travel & Expense Management Trends for 2014 How CFOs are Employing New Technologies to Increase

Insight and Drive Growth

Learn the latest trends in travel and expense management soRware for 2014.

Presented by Cer&fy, Travel and Expense Made Easy.

Today’s Topic


About the Data

•  Second Annual Expense Management Trends Survey •  Conducted February, 2014 •  Total Respondents: 137 •  Audience:

•  18% Small Business, less than 50 employees •  48% Mid-‐sized Business, 51-‐999 employees •  34% Large Business, 1,000+ employees

•  Loca7on: •  6% Interna&onal •  94% United States of America

•  Demographics: •  56% C-‐Level or above Finance professionals •  34% Controller, Accountant, or Accounts Payable •  10% Other (Office Manager, Travel Manager, etc.)

Expense Management Trends for 2014


Annual Spend on T&E

0%

10%

20%

30%

40%

50%

60%

< $50k $50k -‐ $499k $500k -‐ $999k $1mm -‐ $5mm > $5mm

Annual Spend on T&E

Small Business Mid-‐sized Company Large Enterprise


Travel Spend 2013 vs. 2012

•  58% of all companies spent more on

business travel in 2013 compared to 2012

•  70% of Enterprise companies spent more on business travel in 2013 compared to 2012

•  Only 12% of companies spent less in 2013 on business travel than in 2012


Travel Spend in 2014

•  49% of all businesses forecast a slight increase in business travel spend in 2014

•  Mid-‐sized companies forecast

largest increase in business travel spend in 2014, with 14% forecas&ng a significant increase

•  Small businesses only forecast a 4% increase, and large enterprises only forecast an 11% increase


Travel Booking Process


How do organiza7ons currently manage their travel and expense

repor7ng?

Poll Question


44%

29%

18%

5% 4% Cloud/Web-‐Based

Excel/Spreadsheets

ERP

Home-‐Grown

Pen & Paper

Expense Management Process

How do organizations currently manage their travel and expense reporting?


44%

29%

18%

5% 4% Cloud/Web-‐Based

Excel/Spreadsheets

ERP

Home Grown

Pen & Paper

Expense Management Process

How do organizations currently manage their travel and expense reporting?


44%

29%

18%

5% 4%

Cloud/Web-‐Based Excel/Spreadsheets

ERP Home-‐Grown

Pen & Paper

2013 to 2014 Comparison

35%

35%

12%

7%

11%

Cloud/Web-‐Based Excel/ Spreadsheets

ERP Home Grown

Pen & Paper

2013 2014


The Divide Between Small Business & Enterprise

Pen & Paper

Excel/ Spreadsheets

Home Grown

ERP

Cloud/Web-‐Based

Pen & Paper

Excel/Spreadsheets

Home-‐Grown

ERP

Cloud/Web-‐Based

Pen & Paper

Excel/Spreadsheets

Home Grown

ERP

Cloud/Web-‐Based

Expense Process by Company Size


2% 6% 5%

74%

13%

0% 0% 4%

89%

7%

0%

20%

40%

60%

80%

100%

Pen & Paper Excel/Spreadsheets Home-‐Grown Cloud/Web-‐Based ERP

SMB Enterprise

Within next 2 years, how will companies manage expense reports?

Future Expense Processes


Reason for Switching

Driving force before the switch to web-based system

0% 10% 20% 30% 40% 50%

Reimburse employees faster

Improve employee compliance rates to corporate travel policies

Provide an expense system accessible from anywhere

Simplifying the expense repor&ng process


0.00%

20.00%

40.00%

60.00%

80.00%

General Ledger Corporate Credit Cards

AP ERP CRM

Integrations by Company Size

Small Business

Large Enterprise

Integrations

Integrations


Improvements for 2014

Most critical areas to improve in 2014


Top Pressures & Pain Points

T&E Pain Points


What is the largest pain point surrounding expense management for your organiza7on?

Poll Question


Reimbursement Times

Reimbursement Timeline (Days)


Benefits of Cloud Systems

As a result of switching to Web-based expense systems, your organization has experienced:

45%

46%

49%

54%

0% 20% 40% 60%

Faster reimbursements for employees

Reduced &me spent crea&ng, approving and reimbursing expense reports

Reduc&on/elimina&on of excel/spreadsheets

Decreased/elimina&on of manual data entry


ROI: Switching to Cloud

Time to Recoup Costs A"er Switching to a Cloud-Based System

Small Businesses Report Fastest ROI


Top Features

Must-Have Features From a Cloud-Based System •  #1 must have feature for 2014: 64%

Automa7on

•  #1 must have feature in 2013: 53 % say Mobile applica7ons

•  Automa7on grows 14% in top feature to look for in a cloud expense system from 2013 to 2014

•  Mobility & automa&on remain top two most important features to look for when selec&ng an expense vendor


Summary

•  48% companies es&mate T&E costs will increase in 2014

•  44% of companies using cloud-‐expense systems, compared to 38% using spreadsheets or pen & paper

•  Largest pressure: Reduce expense processing costs

•  Largest pain points: Employee’s failure to submit reports on &me •  75% of small businesses see ROI within first year of switching to cloud system


Introducing a first of its kind,

Auto-‐Generated Expense Reports with Cer&fy ReportExecu&ve™ Cer&fy ReportExecu&ve™ brings automa&c expense reports to your en&re company. 1.   Scheduled Company-‐Wide Automa7c Expense Report Build Dates 2.   Schedule Reminder No7fica7ons for Employees 3.   ReportExecu7veTM will automa7cally build expense reports for

end users 4.   The user will then be no7fied by email and directed to review the

expense report and submit it for approval.

Auto-generated Reports


Snap photos of receipts on-‐the-‐go and, using ReceiptParse, the data is AutoFilled and the expense is synced to your online Cer&fy Account

Certify Mobile


Receive Data Feeds Automa7cally with Cer7fy •  Nightly data feeds from all

major credit card plaqorms including; American Express, Visa, MasterCard, Discover, and Diner’s Club

•  Cer&fy automa&cally receives your corporate credit card data in your account in Cer&fy

•  Personal Credit Cards

Data Feeds


Eric Newman Corporate Controller

Saddle Creek Logistics 500 Employees

Client since 2011

The Solution: Streamlined Func7onality Brings Client into Future of Expense Management

•  Switched due to slow reimbursements with previous process and wanted a scalable process with reporting

•  Employees now receive reimbursements 5-7 days sooner

•  Saving over $40,000 from avoiding duplicate and out-of-policy payments

•  No longer needed fulltime accountant for data entry

“Cer%fy is truly an intui%ve and easy-‐to-‐use

tool, but above all the company is so reac%ve to

correct or respond to customer input.”

Certify Case Study


Q&A Session


Thank you for acending todays session.


For more informa&on about Cer&fy visit, www.cer&fy.com

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