webenza incpot - social crm
DESCRIPTION
TRANSCRIPT
SOCIAL CRM
CoverageComprehensive coverage of social media sites, blogs, news sites, discussion
forums, YouTube, Flickr and custom sites
Ability to track owned and competitor’s social profiles
Keyword Query FormationAbility to quickly setup keyword query through step by step process which is
intuitive
Data ReportingUsers can create custom dashboards accordingly to the use cases
Users can download data in excel and reports in pdf/jpeg format
Users can view trends in the conversations and top platforms where they are
taking place
User can view the list of top influencers making the conversations
Users can also receive email alerts and daily reports
AnalyticsUsers can view sentiment analysis of the conversations
Users can view the demographics (Location, Age and Gender) distribution of
people talking
Users can view the top keywords around the conversations and their
contribution to negative and positive
Users can change the sentiment and provide feedback to the system
Engagement
Users can add multiple social sites like Facebook, Twitter and LinkedIn
Users can view the conversations happening in their network in one place through intuitive UI
Users can reply, comment, post, RT, mentions and assign from the console itself
Users can create separate tab for managing conversations from multiple sources
Publishing
Users can schedule a message in multiple networks in one go
Users can attach images/photos to messages
Users can upload messages in bulk for large amount of scheduling
Users can view the click stream analytics of the messages from the console itself
Owned Social ProfilesUsers can receive analytics for Facebook pages, Twitter and LinkedIn Groups
Users can view Post Analysis, Network Analysis, Fan Analysis for the Accounts
Users can view top fans or followers from the network
Users can which post of theirs are performing better and at which time people are more active
Users can download the report in pdf format
ComparisonUsers can add competitor’s Twitter handle and Facebook pages to the system.
Users can benchmark against the activities of the competitor’s in terms of number of post and engagement
Group MessagesUsers can use automated tagging functionality to filter
the messages based on keywords or patterns and tag it
Users can filter the data collected through platforms, task status, demographics, sentiments and keywords
Task CreationsUsers can more than 2/3 users to the system and share
the profile dashboards and channel access
Users can assign any messages to particular users and leave a note on it based on priority
Every task created is assigned an unique ticket number for tracking and is available under task manage
ReportingUsers can view workflow analytics like number of
messages responded and average turn around time of the team